AI From United Kingdom, joined Dec 2005, 318 posts, RR: 0 Posted (5 years 11 months 2 weeks 15 hours ago) and read 2826 times:
Apologies if already posted elsewhere, but a search showed nothing.
Apparently EK called up the relative of wrong pax to tell him that his loved one had died. Must have been dreadful till everything was sorted out. Even then you wouldnt believe it till you actually saw your loved one again - alive.
Singapore_Air From United Kingdom, joined Nov 2000, 13734 posts, RR: 20
Reply 1, posted (5 years 11 months 2 weeks 15 hours ago) and read 2777 times:
Quoting AI (Thread starter): "It was a distressing period for both our staff and passengers."
I would point out that they inference here is that it was a distressing period for the staff who directly handled the situation and the passengers on board the flight, rather than presumably the administrative back office staff who called this Mr. Miller.
Me too. If this happened to me I'd be furious at the airline, but am not the kind of person who's eyes would turn into $$' signs whenever anything goes wrong. I think free tickets and a sincere apology from someone senior in customer relations are appropriate.
Tak From United States of America, joined Jul 2006, 161 posts, RR: 0
Reply 8, posted (5 years 11 months 2 weeks 14 hours ago) and read 2631 times:
Agree 100%, this was an upsetting situation, and EK appologized as well as giving him a ticket, so it is wrong for him to say not a penny of compensation was offered. What about the ticket? Anyway sad situation, I am sure I would be really pissed if an airline made this mistake, but if they then appologized and even gave me a ticket, I would feel that they adressed the issue in a very fair manner.
AI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Reply 9, posted (5 years 11 months 2 weeks 2 hours ago) and read 2298 times:
I completely agree as well with all the above posts. Yes, its dreadful to be told your partner has died in a foreign land, but hey called him up straight away after 10 SECONDS !!!!!! & apologised AND gave him a free tckt to see them. What else does he expect ??
This is one of the sins of modern life where the moment something is slightly wrong, its money straight away.
I hope EK doesnt compensate him fearing bad publicity.
CXfirst From Norway, joined Jan 2007, 2922 posts, RR: 1
Reply 10, posted (5 years 11 months 2 weeks 1 hour ago) and read 2213 times:
Quoting AI (Thread starter):
"Then after 10 seconds they rang again to say it was a mistake."
10 seconds?!? Wow, if he deserves compensation for those mere seconds, I definantly should get compensation for the hell soccer can put me through for 90 minutes.
Quoting AI (Thread starter): "I ended up sitting in a state of utter disbelief and shock, my whole life was falling apart.
....for 10 seconds.
No compensation should be given, I'm surprised they gave him a free ticket, WOW.
This is just another guy trying to make some quick dollars.
What is the chance that his kids fall ill to chicken pox so the plane had to land, as well as another passenger getting deadly sick?
I started thinking, what if one of the kids had chicken pox from before (without them knowing) went on the plane, infected the sibling, as well as an older passenger who had not had it yet. Chicken Pox is deadly at an older age.
SAAB900 From United Kingdom, joined Sep 2007, 485 posts, RR: 0
Reply 11, posted (5 years 11 months 2 weeks ago) and read 2146 times:
At least his family is still alive! How does he think the family of the poor man who died must be feeling knowing that they will never see him alive again?
Why has the UK started to get like the USA and go compensation crazy?