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EK Informs The Relative Of Wrong Pax About Death.  
User currently offlineAI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Posted (6 years 5 months 1 day 1 hour ago) and read 2890 times:

Apologies if already posted elsewhere, but a search showed nothing.

Apparently EK called up the relative of wrong pax to tell him that his loved one had died. Must have been dreadful till everything was sorted out. Even then you wouldnt believe it till you actually saw your loved one again - alive.

AI.

http://news.bbc.co.uk/1/hi/england/tyne/7332462.stm


Father wrongly told of air death

An airline has apologised for wrongly telling a father a member of his family had died during a long-distance trip.

Chris Miller of Whitley Bay, Newcastle, was told a flight carrying his partner and children had landed in India because another passenger was ill.

He also learnt his children had been taken for treatment for chicken pox.

But when the other passenger died, Emirates contacted Mr Miller in error. The airline said its staff had been distressed by the exceptional events.

Mr Miller said he had received a call from someone saying: "I have a couple of numbers for you, the first number is the undertakers dealing with the body".

Mr Miller said: "At that point I believed one of my family was dead. I said, 'What happened, what's going on?' but they put the phone down on me.


Obviously to Emirates, putting a family through absolute hell is worth nothing
Chris Miller

"I ended up sitting in a state of utter disbelief and shock, my whole life was falling apart.

"Then after 10 seconds they rang again to say it was a mistake."

Mr Miller's partner Nicole Toole, 34, and children, Harry aged one and Victoria aged three, were on their way back from a visit to Australia.

Treatment in India

Harry fell ill with chicken pox before his sister also contracted an infection and they were taken off the plane for treatment in India.

Mr Miller was given a complimentary ticket to see his family but said that was not enough to compensate for the trauma.


We have sincerely apologised to Mr Miller for his upsetting experience
Emirates' statement

"They are not willing to provide a single penny of compensation", he added.

"Obviously to Emirates, putting a family through absolute hell is worth nothing. It is an unbelievable feeling to think one of your loved ones has died."

In a statement Emirates said: "We have sincerely apologised to Mr Miller for his upsetting experience.

"There were exceptional circumstances surrounding the flight from Melbourne which involved a young man being taken seriously ill on board and dying in tragic circumstances.

"It was a distressing period for both our staff and passengers."

The passenger who died was Michael Edgeley, 22, from Penwortham, near Preston.

He was given emergency oxygen treatment by cabin crew but died in the ambulance. The cause is under investigation.

[Edited 2008-04-05 12:52:43]

13 replies: All unread, jump to last
 
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 1, posted (6 years 5 months 1 day ago) and read 2841 times:



Quoting AI (Thread starter):
"It was a distressing period for both our staff and passengers."

I would point out that they inference here is that it was a distressing period for the staff who directly handled the situation and the passengers on board the flight, rather than presumably the administrative back office staff who called this Mr. Miller.



Anyone can fly, only the best Soar.
User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 2, posted (6 years 5 months 1 day ago) and read 2831 times:

He got what he deserves, a free ticket.

Ten seconds does not deserve compensation.

Quoting AI (Thread starter):
"Obviously to Emirates, putting a family through absolute hell is worth nothing. It is an unbelievable feeling to think one of your loved ones has died."

Dude, it was ten seconds. Technically, they only put you through hell. For ten seconds. At most, you deserve a buck. Get over it.

Quoting AI (Thread starter):
Harry fell ill with chicken pox before his sister also contracted an infection and they were taken off the plane for treatment in India.

EK stopped in India for the family, they obviously do care enough to get them to a hospital.



I really, really, hope he doesn't sue (then again, would that really stand the courts in the UK?)




Liam spin 


User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2911 posts, RR: 25
Reply 3, posted (6 years 5 months 1 day ago) and read 2759 times:

There was a time when a humble apology was graciously accepted.

Quoting AI (Thread starter):
"They are not willing to provide a single penny of compensation", he added.

And at that point, he lost any sympathy I had for him.

Shamu



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineZeke From Hong Kong, joined Dec 2006, 9041 posts, RR: 75
Reply 4, posted (6 years 5 months 1 day ago) and read 2727 times:

I think EK has done the same as any world class airline would have, some airlines just leave it for the local police to deal with.

They made an administrative error, quickly realized the error, and correct it. I still think they were acting in the best interests of all parties involved at all times, but mistakes happen.

Quoting BlueShamu330s (Reply 3):
And at that point, he lost any sympathy I had for him.

 checkmark  same



We are addicted to our thoughts. We cannot change anything if we cannot change our thinking – Santosh Kalwar
User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2595 posts, RR: 30
Reply 5, posted (6 years 5 months 1 day ago) and read 2727 times:



Quoting BlueShamu330s (Reply 3):
And at that point, he lost any sympathy I had for him.

Me too. If this happened to me I'd be furious at the airline, but am not the kind of person who's eyes would turn into $$' signs whenever anything goes wrong. I think free tickets and a sincere apology from someone senior in customer relations are appropriate.


User currently offlineOA260 From Ireland, joined Nov 2006, 26957 posts, RR: 58
Reply 6, posted (6 years 5 months 1 day ago) and read 2727 times:

EK did the right thing and gave him a free ticket. No compensation is due.

User currently offlineFlyTUITravel From United Kingdom, joined May 2007, 723 posts, RR: 0
Reply 7, posted (6 years 5 months 1 day ago) and read 2712 times:

Why would you expect compensation? Surely just knowing that your loved one is live and well is enough. I think its quite disgusting that you would expect money to be honest.

User currently offlineTak From United States of America, joined Jul 2006, 161 posts, RR: 0
Reply 8, posted (6 years 5 months 1 day ago) and read 2695 times:

Agree 100%, this was an upsetting situation, and EK appologized as well as giving him a ticket, so it is wrong for him to say not a penny of compensation was offered. What about the ticket? Anyway sad situation, I am sure I would be really pissed if an airline made this mistake, but if they then appologized and even gave me a ticket, I would feel that they adressed the issue in a very fair manner.

My 2 cents


User currently offlineAI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Reply 9, posted (6 years 5 months 11 hours ago) and read 2362 times:

I completely agree as well with all the above posts. Yes, its dreadful to be told your partner has died in a foreign land, but hey called him up straight away after 10 SECONDS !!!!!! & apologised AND gave him a free tckt to see them. What else does he expect ??

This is one of the sins of modern life where the moment something is slightly wrong, its money straight away.

I hope EK doesnt compensate him fearing bad publicity.

AI.


User currently offlineCXfirst From Norway, joined Jan 2007, 3061 posts, RR: 1
Reply 10, posted (6 years 5 months 10 hours ago) and read 2277 times:



Quoting AI (Thread starter):

"Then after 10 seconds they rang again to say it was a mistake."

10 seconds?!? Wow, if he deserves compensation for those mere seconds, I definantly should get compensation for the hell soccer can put me through for 90 minutes.

Quoting AI (Thread starter):
"I ended up sitting in a state of utter disbelief and shock, my whole life was falling apart.

....for 10 seconds.

No compensation should be given, I'm surprised they gave him a free ticket, WOW.

This is just another guy trying to make some quick dollars.

What is the chance that his kids fall ill to chicken pox so the plane had to land, as well as another passenger getting deadly sick?

I started thinking, what if one of the kids had chicken pox from before (without them knowing) went on the plane, infected the sibling, as well as an older passenger who had not had it yet. Chicken Pox is deadly at an older age.

-CXfirst



From Norway, live in Australia
User currently offlineSAAB900 From United Kingdom, joined Sep 2007, 488 posts, RR: 0
Reply 11, posted (6 years 5 months 10 hours ago) and read 2210 times:

At least his family is still alive! How does he think the family of the poor man who died must be feeling knowing that they will never see him alive again?
Why has the UK started to get like the USA and go compensation crazy?  Sad

Dave(SAAB900)


User currently offlineA380US From United States of America, joined Mar 2007, 2358 posts, RR: 0
Reply 12, posted (6 years 5 months 8 hours ago) and read 2098 times:

This is crazy

I wonder if they gave him a free flight to see his loved one?



www.JandACosmetics.com
User currently offlineCusaeng From United Kingdom, joined Jan 2006, 143 posts, RR: 0
Reply 13, posted (6 years 5 months 7 hours ago) and read 2039 times:



Quoting AI (Thread starter):
Whitley Bay, Newcastle

WhitleyBay isnt part of Newcastle but thats the media for you.
Shame on then for accociating him with our city.

To be honest it dosent suprise me that some one would try something like that.
I hope they stick with that decision and give him sweet FA for his whole ten seconds in hell.

Regards
Cusaeng



I wanna fly but they wont let me :( grr
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