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US To Charge For Seating Assignments  
User currently offlineCharlipr From Puerto Rico, joined Dec 2005, 340 posts, RR: 1
Posted (6 years 6 months 2 weeks 3 days 21 hours ago) and read 9971 times:

Preferred Seats are now Choice Seats, but as a Dividend Miles Preferred member, you'll still be able to select exit row seats and aisle or window seats in the first several rows of Coach anytime after you book your flight. And just like before, you won't pay for the most desirable seats in Coach.
Beginning May 7, non-Preferred passengers will be able to purchase Choice Seats assignments for as little as $5 per flight, depending on destination and flight length during Web Check-in only (24 hours and up to 90 minutes prior to departure).
Your exclusive Dividend Miles Preferred benefits include:
Choice Seats (free of charge)
The most generous upgrade window in the industry
Unlimited complimentary upgrades (within the continental U.S., Alaska, Mexico, the Caribbean & Latin America)
Earning and maintaining status with segments or miles
Second checked bag (free of charge)
Silver or Gold status with Star Alliance partners
Priority stand-by, security lanes, check-in and boarding
Award travel for as low as 25,000 miles
Remember, Preferred member status means you don't pay extra and you don't have to wait — you can reserve a seat anytime after booking your flight.
Thank you for your continued loyalty.

Frequently asked questions
Sincerely,



Fernand Fernandez
Director, Marketing Programs

65 replies: All unread, showing first 25:
 
User currently offlineSurfrider1978 From United States of America, joined Jan 2008, 292 posts, RR: 0
Reply 1, posted (6 years 6 months 2 weeks 3 days 21 hours ago) and read 9954 times:

Airlines are going to charge for just about anything these days. Next up:

Oxygen Surcharge
Lav Fee (.25 cents per flush)


User currently offlineCactus742 From United States of America, joined Nov 2006, 240 posts, RR: 0
Reply 2, posted (6 years 6 months 2 weeks 3 days 21 hours ago) and read 9811 times:

At least B6 and UA give extra legroom with the seats that have an extra charge!

It would be great to see US move to something like Economy Plus.



Do not take life too seriously. You will never get out of it alive.
User currently offlineBkircher From United States of America, joined Sep 2005, 215 posts, RR: 0
Reply 3, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9769 times:

How stupid is this??? What is the point of saying that your airline uses seat assignments, and then say that you have to "pay" for your seat assignments.

US is not impressing me at all lately.


User currently onlineCubsrule From United States of America, joined May 2004, 23151 posts, RR: 20
Reply 4, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9757 times:



Quoting Charlipr (Thread starter):
Beginning May 7, non-Preferred passengers will be able to purchase Choice Seats assignments for as little as $5 per flight, depending on destination and flight length during Web Check-in only (24 hours and up to 90 minutes prior to departure).

...so this is like NW's policy (charge for good seats) as opposed to FL's policy (charge for any seat assignment), right? If so, the thread title is rather misleading.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineDeltAirlines From United States of America, joined May 1999, 8906 posts, RR: 12
Reply 5, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9697 times:



Quoting Cubsrule (Reply 4):
...so this is like NW's policy (charge for good seats) as opposed to FL's policy (charge for any seat assignment), right? If so, the thread title is rather misleading.

That's what it sounds like, but with US, all preferred seats can now be purchased. With NW, there are certain seats only that are CoachChoice/ExitChoice. There are still a ton of regular premium seats that only elites/full-Y customers can reserve.


User currently offlineUSflt1778 From United States of America, joined Feb 2001, 268 posts, RR: 2
Reply 6, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9694 times:

This MadTV parody of the nickel and dime approach is getting closer to the truth than ever: http://www.youtube.com/watch?v=2sNo63PXc_Q

[Edited 2008-04-16 10:56:14]

User currently onlineCubsrule From United States of America, joined May 2004, 23151 posts, RR: 20
Reply 7, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9669 times:



Quoting DeltAirlines (Reply 5):
There are still a ton of regular premium seats that only elites/full-Y customers can reserve.

 checkmark Still, I'd take a CoachChoice/ExitChoice seat over the majority of the full-Y/Elite seats (save the Airbus/DC-9 bulkheads).



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 8, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9655 times:



Quoting Bkircher (Reply 3):
How stupid is this??? What is the point of saying that your airline uses seat assignments, and then say that you have to "pay" for your seat assignments.

I agree. It is a sign that air travel in the USA continues to degrade. An airline should not be in the business of nickel-and-diming customers to death. Shame on them and shame on the other airlines if they follow. I like to select my seats and I get quite upset if I don't get a window seat.

An airline should exist to serve its customers and its employees and not management or Wall Street. These airlines claim by charing extra for things that they can raise their revenue and "create more value for the shareholders." If they actually invested in improving their product in all classes, they could increase their revenue that way.

Management should be servant-leaders, and not trying to maximize their bonuses and gluing their lips to Wall Street's butt.


User currently onlineCubsrule From United States of America, joined May 2004, 23151 posts, RR: 20
Reply 9, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9633 times:



Quoting Iloveboeing (Reply 8):
An airline should exist to serve its customers and its employees and not management or Wall Street.

Airlines play by different rules than other businesses?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineWhatUsaid From United States of America, joined Feb 2007, 667 posts, RR: 0
Reply 10, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9569 times:

Hey, I enjoyed my last flight on US. Of course, with this announcement, "last flight" has an entirely new meaning.

User currently offlineMolykote From United States of America, joined Aug 2005, 1341 posts, RR: 15
Reply 11, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9495 times:
Support Airliners.net - become a First Class Member!

I do find it a bit odd that a la cart airline charges receive so much attention from the media and the public. Most of the time it's simply a business trying to recoup increasing operating costs (often due to fuel prices - which the general public loves to bitch about but can't appreciate in this context).


Speedtape - The aspirin of aviation!
User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 12, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9450 times:

I think they learned the $5 pick-a-seat thing from airTran.
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineMolykote From United States of America, joined Aug 2005, 1341 posts, RR: 15
Reply 13, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9451 times:
Support Airliners.net - become a First Class Member!



Quoting Iloveboeing (Reply 8):
An airline should exist to serve its customers and its employees and not management or Wall Street. These airlines claim by charing extra for things that they can raise their revenue and "create more value for the shareholders." If they actually invested in improving their product in all classes, they could increase their revenue that way.

Isn't paying $5+ for a better seat accomplishing the same thing?

That is to say that the airline receives more revenue and the passenger gets an added benefit.



Speedtape - The aspirin of aviation!
User currently offlineWarreng24 From United States of America, joined Nov 2005, 708 posts, RR: 0
Reply 14, posted (6 years 6 months 2 weeks 3 days 20 hours ago) and read 9436 times:

The title of this thread is very misleading.

US is only planning on charging extra for their "Choice Seats." Non-status fliers will still be able to get a normal seat assignment without extra charge.


User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 15, posted (6 years 6 months 2 weeks 3 days 19 hours ago) and read 9387 times:

Why isn't this in the PR section of US? That's where I get all my US updates. I loved US since before the merger. I've seen them change Headquarters from Arlington to Tempe (and I might add the US HQ in Tempe is quite nice, great view of SkyHarbor). Having contacts with US Airways Mag (Pace Communications) and some in the Corporate and FA level, I guess I do have a loyalty to US. I guess I'll support US again. At least, if you look at FL (my other fav. and loyalty), they charge up to $20 for assigned seats. $5 isn't that bad as what could be.


Roar, lion, roar
User currently offlineTravaz From United States of America, joined Jun 2001, 308 posts, RR: 0
Reply 16, posted (6 years 6 months 2 weeks 3 days 19 hours ago) and read 9360 times:

While it is a bit of a pain in the neck it does let you control your cost as a passenger. If you dont want the meal save $5. Pack one bag save $25. and so on. I for one dont need a lot of amenities from PHX to LAX just a seat please.. anyone will do for the 1 hr flight. So it does give you choices about what u want to spend for the trip.

User currently offlinePlanesNTrains From United States of America, joined Feb 2005, 5637 posts, RR: 29
Reply 17, posted (6 years 6 months 2 weeks 3 days 19 hours ago) and read 9279 times:

Well, I paid $15 per person last night for added legroom on a JetBlue flight for my family - I'll have to see if that was too much to pay once all is said and done. But, it was an extra $60 total (four of us) for a two+ hour flight, so it seems that as long as there are fools like me, then they made the correct choice.

At this point, $5 on US seems actually like a bargain.  Smile

-Dave



Next Trip: SEA-ABQ-SEA on Alaska
User currently offlineBond007 From United States of America, joined Mar 2005, 5429 posts, RR: 8
Reply 18, posted (6 years 6 months 2 weeks 3 days 19 hours ago) and read 9226 times:



Quoting Warreng24 (Reply 14):
US is only planning on charging extra for their "Choice Seats." Non-status fliers will still be able to get a normal seat assignment without extra charge.

...and those seats weren't available to non-status fliers anyway, until now, and now they are, at a small charge. Actually this would appear to be better service (at a cost), than the average traveller had before.

Quoting Isitsafenow (Reply 12):
I think they learned the $5 pick-a-seat thing from airTran.

...or any one of the many others that charge for certain/all seat assignments.

Quoting Iloveboeing (Reply 8):
An airline should exist to serve its customers and its employees and not management or Wall Street.

Well, an airline isn't a charity (although not always obvious!). Actually a business absolutely must exist to serve it's shareholders ... if that's what you mean by "Wall Street". What airlines fail to realise is that by serving it's customers well, it often follows that they end up pleasing their shareholders with profits, and by treating it's customers badly, the opposite is often true.


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 19, posted (6 years 6 months 2 weeks 3 days 18 hours ago) and read 9093 times:



Quoting Bkircher (Reply 3):
What is the point of saying that your airline uses seat assignments, and then say that you have to "pay" for your seat assignments.

Hopefully, beneath all the spin, the real "point" is that airlines waste far too much time non-profit time on unrealistic expectations (which US and their legacy cohorts have created) with regard to the issue of seat selection which is but one textbook case -- among many at the U.S. legacy airlines -- of the proverbial tail being allowed to wag the dog. Once again, I can only wish that anyone who doubts the reality of my statement could spend but a few hours eavesdropping on calls I take in a day's work that consume a considerable amount of time in much ado (by customers) over the trivial nonsense that has become pre-assigned seating in the era of 80%+ average load factors on "slow" days and 95%+ on many days.

Even if this is the real reason for the action taken by US and a few other airlines with regard to the "expecting a 'good' seat?... then pay up!" issue US will no doubt be the last to admit it. Also, I'm sure they are more than okay with reeling in some extra revenue from those who are willing to put their proverbial money where their mouth is with regard to the importance of where they sit on a plane.

Quoting Iloveboeing (Reply 8):
If they actually invested in improving their product in all classes, they could increase their revenue that way.

First, it ain't gonna happen with the cheap fares that consumers see as their birthright and the airlines are stupid enough to keep throwing at them. Second, in spite of all their whining and sniveling about airline service in the U.S., there are more than enough who are willing to spend their money to pack the planes of airlines who offer service that continues to be progressively dumbed-down and, on a good day, is mediocre at best. Finally, why should airlines make any effort to offer a better product inasmuch as customers have spoken loud and clear, by their undiminished patronage and "loyalty," that the status quo is "just fine, thank you." If service is as poor as many claim it to be, it's time to walk their talk (by not flying with the offending and airline/s) and stop making it possible for the airlines to get away with what has become a dubious excuse for "customer service," the quality of which continues to sink to new depths.

All of this is not to make excuses for the direction in which the "service" of the U.S. airlines has gone and continues to go but rather a reality check for customers -- who need to send the only message airlines understand ("no more of my money" -- and actually follow through) or stop their complaining about that which they are choosing to approve by supporting with their money the service of which they regularly complain.



Quoting Cubsrule (Reply 9):
Airlines play by different rules than other businesses?

Southwest has managed quite successfully, thank you, Smile to "play by different rules than other businesses" and other airlines. As has Costco, to name another who has managed quite successfully, thank you, Smile in spite of "forgetting to play by the rules." On the other hand, I can think of more than a few airlines who have "played by the rules" who have not done especially well.


User currently onlineCubsrule From United States of America, joined May 2004, 23151 posts, RR: 20
Reply 20, posted (6 years 6 months 2 weeks 3 days 18 hours ago) and read 9088 times:



Quoting Tango-Bravo (Reply 19):
Southwest has managed quite successfully, thank you, Smile to "play by different rules than other businesses" and other airlines.

WN makes money. It seems like they play be the same rules as other businesses, no?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 21, posted (6 years 6 months 2 weeks 3 days 17 hours ago) and read 8964 times:

Its just now I get the PR announcing this  Smile


Roar, lion, roar
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 22, posted (6 years 6 months 2 weeks 3 days 17 hours ago) and read 8937 times:

Quoting Iloveboeing (Reply 8):
An airline should exist to serve its customers and its employees and not management or Wall Street.



Quoting Cubsrule (Reply 9):
Airlines play by different rules than other businesses?



Quoting Cubsrule (Reply 20):
WN makes money. It seems like they play be the same rules as other businesses, no?

Correct me if I'm wrong, but were you not suggesting that Iloveboeing has listed the priorities of airlines and other businesses who "play by the rules" in the wrong sequence?

If I'm not wrong in how I interpret, then NO -- it does not seem that Southwest (and Costco) play by the same rules as the typical U.S. business, airlines included, for whom Wall Street and exhorbitant executive management compensation are the only agendas that truly matter, while serving customers and employees come in a distant last place (except of course in the empty rhetoric of management).

Not so with Southwest and Costco, who seem to have been quite successful, thank you, by their highly unconventional business plans that put their employees first who in turn put their customers first with the result that the shareholders are also successful while management leads by example with their choice to avoid being driven by greed in the compensation they receive.

[Edited 2008-04-16 14:11:59]

User currently onlineCubsrule From United States of America, joined May 2004, 23151 posts, RR: 20
Reply 23, posted (6 years 6 months 2 weeks 3 days 17 hours ago) and read 8892 times:



Quoting Tango-Bravo (Reply 22):
Correct me if I'm wrong, but were you not suggesting that Iloveboeing has (what should be) the priorities of airlines, and other businesses, in the wrong sequence?

I would argue that businesses exist to serve the interests of their shareholders. There are multiple ways to skin a cat, however, and it's at least sensible to suggest that WN has chosen a better technique for making money.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineSurfrider1978 From United States of America, joined Jan 2008, 292 posts, RR: 0
Reply 24, posted (6 years 6 months 2 weeks 3 days 17 hours ago) and read 8885 times:



Quoting Molykote (Reply 13):
Isn't paying $5+ for a better seat accomplishing the same thing?

That is to say that the airline receives more revenue and the passenger gets an added benefit.

For who, the quiet consumer who takes it and does not mind getting shafted on a daily basis, or is too shy or does not have enough balls to stand up and say enough is enough. As high as fares are, picking a damn seat should be free! This is a sink or swim business right now and if you need to shaft your customers with bullshit charges then you deserve to sink to the bottom of the sea with the titanic, and let airlines like WN fill the void.


25 Hondah35 : The fees start at $5 each way up to $30 each way for Europe
26 AirNZ : An airline, like any other business, is in the business of maximising revenue and making a profit, so how exactly is is "shame on them" for doing thi
27 Silentbob : 1. Person with disability pays extra to sit in exit row 2. FA attempts to move passenger 3. US makes the news again
28 Bond007 : It is! Let's be clear what US is charging for here! They are charging for seat assignments that were NOT previously available to non-status flyers. N
29 OA260 : Just when you think the US product cant go any lower !!! $30 for longhaul is a joke ......
30 Mah584jr : I would suggest reading the article again because US is not charging for picking any seat that wasn't already available before this announcement. I t
31 Iloveboeing : Maximizing revenue and making a profit is important, but it shouldn't be the most important thing. It should be about serving the people and giving t
32 Ctbarnes : Only one flaw in your reasoning: A person with a disability can't sit in an exit row. When will airlines learn: you can't make money by alienating yo
33 Bond007 : Really, apart from a couple of folks WHO read the article? It's quite ridiculous to hear how this is such a crappy, bad decision by US, when the reali
34 COFanNYC : Another way to describe what AC did.....started charging people for the services they wanted. Exactly what US is doing. US adds it as a fee, AC inclu
35 DeltAirlines : Exactly. This is NW CoachChoice all over again more or less. For 95% of pax, this change means nothing - you can still get your assigned seat at book
36 Halls120 : The difference being, of course, is that with UA's E+, you get extra legroom. With US, you get nothing, it seems. I have a better idea. Why don't the
37 JoePatroni : The overall attitude out there is incredible to me. We are paying LESS for airline tickets than we were 6, 7 or even 10 years ago back when oil was af
38 G4resagent : Why does everyone say it is always a bad decision when an airline is trying to make additional money to offset the price of fuel? No one jumps down Al
39 Cactus742 : So they're minimizing one advantage of being an elite frequent flier by reducing the number of "premium" seats available to them in an effort to make
40 Apache323 : So much for the good old days when the ticket you bought included your meal and your seat. Might as well be flying on a cruise ship paying for every "
41 YWG747 : Ok this is just brutal. I feel that the airlines need to make money, but this is getting overboard. They need to set thier airfairs to a certain numbe
42 WildcatYXU : It's a bit more complex with AC. To get a preassigned seat, the pax has 2 choices: Switch to higher fare or pay a small surcharge to his lowest (Tang
43 Cubsrule : ...and US didn't used to let non-elites get most of these seats at the time of purchase anyway. So in that respect, non-elites are BETTER off.
44 BWI757 : Good luck trying to argue with Iloveboeing, many others have tried in other threads. Based on your arguments, you should email the moderators IMMEDIA
45 Imapilotaz : You have clearly never worked for a public company as an officer of that company. As an officer of a public company, you are bound by LAW to keep the
46 SPREE34 : Too right, and well spoken. I quit flying American last year. It has worked very well for me. This philosophy works well with restaurants as well. Ai
47 Iloveboeing : Customer service is essential for an airline. If they don't keep their people (customers and employees) happy, then profits will eventually fall, and
48 Cubsrule : If it's so easy, you'd think someone would have figured it out...
49 JoePatroni : Iloveboeing, You make some excellent points but I think you're way too fixated on the past. Today's airline environment is completely different from w
50 SeaBosDca : I could get free ponies too, if only I WANTED to. Where is the money going to come from to start your Carrier of Nirvana? Wall Street. No one else ha
51 Iloveboeing : You know, I've been thinking, and maybe I was getting a little carried away. Good service would be nice, but the American public has indicated (and v
52 SeaBosDca : I agree, as you've seen, but I should add that I'm not particularly happy about this state of affairs. (And I was likely out of line with my pony com
53 Iloveboeing : No problem! All is cool! Yeah, I agree, too! It's sad that things aren't that way now.[Edited 2008-04-17 14:28:47]
54 Dakota123 : What an assinine thing to believe and all too indicative of the 'race to the bottom'. Please tell us what airline you are a VP for so I can avoid it.
55 SeaBosDca : This is a very pleasant theory that has no relation to reality in the airline business. An airline only needs to do two things to keep their customer
56 Dakota123 : Of course it does. You think that if an airline consistently loses bags or has terrible on-time performance customers aren't going to try the competi
57 JohnP : I'm looking forward to seeing more details on this policy change. I have a roundtrip flight to Europe booked for early May and currently have very goo
58 Imapilotaz : Ding ding ding. We have a winner. US Airways has been, by most people's accounts, one of the worst customer service, delay prone, bag losing airline
59 Tango-Bravo : Although it seems logical enough to make such an assumption, in the upside-down world of the U.S. airlines, it doesn't seem to work this way. A few m
60 Dakota123 : As I said, if you can't offer truly good service, then you'd better offer some other amenity that keeps 'em coming back regardless. Maybe if the serv
61 SeaBosDca : Just to clarify, this is Dakota123's quote from Reply 54, not mine from Reply 55. Please be careful to use the "Quote Selected Text" button correspon
62 Davescj : I think it is the mentality "I paid my ticket fare, now you want MORE and I get LESS service?" It is the fees in general that people are reacting too
63 JoePatroni : I'd take and impeccable safety record and extensive pilot training programs over a lousy, mediocre meal any day. I dunno, maybe it's just me! JP
64 Isitsafenow : Being a pax for over 30 years and an employee of three carriers in my younger days, I must agree with you. I have noticed over the past few years tha
65 Tango-Bravo : Every day on the job I come across examples that solidly support this observation. What people will put themselves through to save a few dollars is u
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