Charlib52 From United States of America, joined Apr 2004, 167 posts, RR: 16 Posted (8 years 1 month 1 week 6 days 4 hours ago) and read 12841 times:
I just went to the Virgin America website to check on some fares for some friends planning to visit me from SFO-SEA and found out it's down. Bummer.
So I called the reservation line as the error page suggested -- seems they don't have access to schedules, fares or the database either! The person on the line admitted she was as in the dark as I was.
I only mention this for 2 reasons:
1. I'm a complete nerd and sysadmin of sites like these, so this "planned maintenance", as the gal decribed it on the phone, at 6:30 PM PDT on a Thursday, seems more like it's a "it's planned maintenace....uh...NOW!" I had to chuckle.
2. I actually got a human on the phone within 30 seconds -- I was impressed. She was really nice and encouraged me to call back and apologized for the delay.
So anyways, it's interesting this high-tech carrier with tons of new entertainment solutions seems unable to keep their website going. Yet they still have actual humans that answer the phone very quickly -- that's good in my opinion.
I'm no V A lover -- this was my first interaction with them ever. Crappy for them the website was down. But they responded immediately when I called them. This gives me hope that they will succeed as they haven't taken the human element out of it all like Skybus tried to do. At least I hope so!
That's the funny thing to me -- they have had IT staff for a long time now I'm sure -- since the beginning of when they were battling to fly. I feel for them, but can't stop shaking my head -- what single point of failure existed?! Anyways, [/geek off]
Bingo From United States of America, joined Nov 2006, 359 posts, RR: 0
Reply 5, posted (8 years 1 month 1 week 6 days 2 hours ago) and read 12324 times:
I went there a few mins ago to book a flight to Vegas and was kind of shocked to find them down. Working in the IT field, Im truly shocked that a company of this caliber would actually let this happen. So long as the FMC doesnt do it on the Redeye back from Vegas, I guess its ok.
RedFlyer From United States of America, joined Feb 2005, 4494 posts, RR: 26
Reply 13, posted (8 years 1 month 1 week 6 days 2 hours ago) and read 12116 times:
Quoting Charlib52 (Thread starter): I just went to the Virgin America website to check on some fares for some friends planning to visit me from SFO-SEA and found out it's down.
I just tried it and got a VX page with company logo that said the site is down temporarily and to call the toll-free number for help via agent...
Quote: We apologize for the inconvenience. Our web site will be back up shortly. In the meantime, please call 1.877.FLY.VIRGIN, 5 AM - 9 PM (Pacific Time), and one of our Guest Services agents will be glad to assist you.
I don't think it's a bad sign...only a sign of a bad IT.
Its kind of freaky that SYN attacks are becoming more and more common. The funny part is that you can actually launch them on your own network if youre not careful. These are/can be used as cyber extortion attacks. I wonder if VA did any planning after their last attack to prevent this. My guess is that since we are getting the banner splash page that they are probably fixing something or doing a cut over. Thursday night might be their slowest time of the week so this would make a good time to do the cutover. VA is a very heavy Linux shop. Even their onboard entertainment system runs on Linux. According to their site they are running Apache/2.0.54. Unless you really have a good handle on Apache (linux web server) you can easily get messed with.
SANFan From United States of America, joined Aug 2006, 6104 posts, RR: 12
Reply 21, posted (8 years 1 month 1 week 6 days 1 hour ago) and read 11722 times:
This is getting a bit spooky; it's now been 3 1/2 hours since the OP (and who knows how much longer before the downage was reported by Charlib52?) That's a long time for nothing to be coming up on the site! Scheduled maintenance? I don't think so.
I do see now on SAN.org that tonight's 10:35 arrival (#1878) is "DELAYED" and due in at 11pm.
I will be very relieved when the site is back up and operating...
Luv2cattlecall From United States of America, joined Sep 2007, 1717 posts, RR: 2
Reply 23, posted (8 years 1 month 1 week 6 days ago) and read 11641 times:
Quoting EIPremier (Reply 15): The main thing VX needs to fix about the website is the flight status feature. Often it will say flights are still in the air hours after they were estimated to have landed.
They should also troubleshoot RED...that thing is still buggy as hell! Aside from all the restarting it requires (thankfully, this can be done individually by seat), landing at SFO still appears as a water landing on the Google Maps thing!
Website is still down...not even getting a static page, it's just totally not there.
When you have to breaststroke to your connecting flight...it's a crash!
Ikramerica From United States of America, joined May 2005, 22175 posts, RR: 59
Reply 24, posted (8 years 1 month 1 week 6 days ago) and read 11626 times:
It's night time. If the website crashed dramatically, it may not be as easy to get it back up right away. You have to get people back from home, dinner, bed, etc. and they have to figure out what's wrong.
Of all the things to worry about... the Wookie has no pants.
: 10:56pm Thur night I am now at least getting a VX-issued "Site Is Temporarily Unavailable" page showing. And FlightAware shows about 8 VX flights in p
: This is because they are not shut down. The website is just broken. Relax people! It's night time! Almost everyone who is going to fly VX is on one o
27 EA CO AS
: So the carrier with a CASM that is 2X to 3X that of AS with much lower RASM, anemic loads and recently needed a $100M cash infusion is going to go ou
: Website back up. The world hasn't ended.
: I don't know what you all are talking about, the website is working perfectly fine for me.
: Go back in time 20 minutes. Then you'll see.
: Not sure what A has to do with B. Oh thanks heavans.... this site is filled with more drama queens than San Fransisco's gay pride parade....
: LOL! Good point you have there. Be nice!
: Not sure this is the most up to date website I've ever encountered. At 1240am on April 18th, its announcing new nonstop service to Seattle beginning o
: I think they are back up with a "backup" site with limited functionality, because I couldn't get flight tracking to work either. It was HOURS out of