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Virgin America Website Down  
User currently offlineCharlib52 From United States of America, joined Apr 2004, 165 posts, RR: 17
Posted (6 years 8 months 1 week 2 days 21 hours ago) and read 12043 times:

I just went to the Virgin America website to check on some fares for some friends planning to visit me from SFO-SEA and found out it's down. Bummer.

So I called the reservation line as the error page suggested -- seems they don't have access to schedules, fares or the database either! The person on the line admitted she was as in the dark as I was.

I only mention this for 2 reasons:

1. I'm a complete nerd and sysadmin of sites like these, so this "planned maintenance", as the gal decribed it on the phone, at 6:30 PM PDT on a Thursday, seems more like it's a "it's planned maintenace....uh...NOW!" I had to chuckle.

2. I actually got a human on the phone within 30 seconds -- I was impressed. She was really nice and encouraged me to call back and apologized for the delay.

So anyways, it's interesting this high-tech carrier with tons of new entertainment solutions seems unable to keep their website going. Yet they still have actual humans that answer the phone very quickly -- that's good in my opinion.

I'm no V A lover -- this was my first interaction with them ever. Crappy for them the website was down. But they responded immediately when I called them. This gives me hope that they will succeed as they haven't taken the human element out of it all like Skybus tried to do. At least I hope so!

[Edited 2008-04-17 18:57:10]

57 replies: All unread, showing first 25:
 
User currently offlineChiGB1973 From United States of America, joined Mar 2004, 1619 posts, RR: 1
Reply 1, posted (6 years 8 months 1 week 2 days 21 hours ago) and read 12002 times:



Quoting Charlib52 (Thread starter):
Yet they still have actual humans that answer the phone very quickly -- that's good in my opinion

WN has always been like this for me. They have a little bit of a larger operation, yet still have a friendly voice on the other end every time I have called.

M


User currently offlineNk319 From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 8 months 1 week 2 days 21 hours ago) and read 11954 times:

Instead of crying over not getting slots at JFK or EWR they need to hire an IT department...

User currently offlineCharlib52 From United States of America, joined Apr 2004, 165 posts, RR: 17
Reply 3, posted (6 years 8 months 1 week 2 days 21 hours ago) and read 11918 times:

Quoting Nk319 (Reply 2):

That's the funny thing to me -- they have had IT staff for a long time now I'm sure -- since the beginning of when they were battling to fly. I feel for them, but can't stop shaking my head -- what single point of failure existed?! Anyways, [/geek off]

[Edited 2008-04-17 19:06:48]

[Edited 2008-04-17 19:07:08]

User currently offlineFruteBrute From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11595 times:



Quoting Nk319 (Reply 2):
Instead of crying over not getting slots at JFK or EWR they need to hire an IT department...

Likewise, perhaps some of the perenial VX haters should quit worrying about VX and get real jobs.


User currently offlineBingo From United States of America, joined Nov 2006, 359 posts, RR: 0
Reply 5, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11526 times:

I went there a few mins ago to book a flight to Vegas and was kind of shocked to find them down. Working in the IT field, Im truly shocked that a company of this caliber would actually let this happen. So long as the FMC doesnt do it on the Redeye back from Vegas, I guess its ok.

User currently offlineUnited1 From United States of America, joined Oct 2003, 6132 posts, RR: 9
Reply 6, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11518 times:

This isn't the first time something like this has happened to VX, I wonder if someone is messing with them again.

http://www.washingtonpost.com/wp-dyn...le/2007/07/19/AR2007071902343.html



Semper Fi - PowerPoint makes us stupid.
User currently onlineGARUDAROD From United States of America, joined Apr 2000, 1524 posts, RR: 1
Reply 7, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11505 times:

Its still down as of 845pm. Hummmm the naysayers out there will say this is a bad sign,
like when ATA went out. The website was down and never came back.



Cargo doesn't whine, moan, or complain
User currently offlineB757capt From United States of America, joined Feb 2004, 1421 posts, RR: 0
Reply 8, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11465 times:



Quoting Charlib52 (Thread starter):
I just went to the Virgin America website to check on some fares for some friends planning to visit me from SFO-SEA and found out it's down. Bummer.

This is when you go to UAL.com and book on a real carrier. Hell I'd even vote for Alaskaair.com



The views written by this user are in no manner the views of my employer and should not be thought as such.
User currently offlineOOer From United States of America, joined Oct 2005, 1507 posts, RR: 2
Reply 9, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11394 times:

Is that Ch. 7 and 11 knocking on the door?

User currently offlineTPA36R From United States of America, joined Jul 2007, 210 posts, RR: 0
Reply 10, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11361 times:

Still not up.... Hopefully not another sinking ship...

User currently offlineVC10DC10 From United States of America, joined Apr 2006, 1037 posts, RR: 3
Reply 11, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11347 times:



Quoting ChiGB1973 (Reply 1):
Quoting Charlib52 (Thread starter):
Yet they still have actual humans that answer the phone very quickly -- that's good in my opinion

WN has always been like this for me. They have a little bit of a larger operation, yet still have a friendly voice on the other end every time I have called.

I always thought NW call center folks were about the best you could find. Oh well, another thing Delta is destroying.

Quoting B757capt (Reply 8):

This is when you go to UAL.com and book on a real carrier. Hell I'd even vote for Alaskaair.com

LOL--too true, my friend.


User currently offlineFruteBrute From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11327 times:



Quoting B757capt (Reply 8):
This is when you go to UAL.com and book on a real carrier. Hell I'd even vote for Alaskaair.com

Meh. Who knows. Maybe they are awaiting UAL's announcement of pending bankruptcy, or maybe they are going to buy Alaska Air outright.

I mean seeing silly, wild, arsed conjecture is what this thread is about, why not post something more likely.


User currently offlineRedFlyer From United States of America, joined Feb 2005, 4376 posts, RR: 28
Reply 13, posted (6 years 8 months 1 week 2 days 19 hours ago) and read 11318 times:



Quoting Charlib52 (Thread starter):
I just went to the Virgin America website to check on some fares for some friends planning to visit me from SFO-SEA and found out it's down.

I just tried it and got a VX page with company logo that said the site is down temporarily and to call the toll-free number for help via agent...

Quote:
We apologize for the inconvenience. Our web site will be back up shortly. In the meantime, please call 1.877.FLY.VIRGIN, 5 AM - 9 PM (Pacific Time), and one of our Guest Services agents will be glad to assist you.

I don't think it's a bad sign...only a sign of a bad IT.  Wink



My other home is a Piper Cherokee 180C
User currently offlineBingo From United States of America, joined Nov 2006, 359 posts, RR: 0
Reply 14, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11282 times:



Quoting United1 (Reply 6):
This isn't the first time something like this has happened to VX, I wonder if someone is messing with them again.

http://www.washingtonpost.com/wp-dyn....html

Its kind of freaky that SYN attacks are becoming more and more common. The funny part is that you can actually launch them on your own network if youre not careful. These are/can be used as cyber extortion attacks. I wonder if VA did any planning after their last attack to prevent this. My guess is that since we are getting the banner splash page that they are probably fixing something or doing a cut over. Thursday night might be their slowest time of the week so this would make a good time to do the cutover. VA is a very heavy Linux shop. Even their onboard entertainment system runs on Linux. According to their site they are running Apache/2.0.54. Unless you really have a good handle on Apache (linux web server) you can easily get messed with.


User currently offlineEIPremier From United States of America, joined Sep 2000, 1550 posts, RR: 1
Reply 15, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11238 times:

The main thing VX needs to fix about the website is the flight status feature. Often it will say flights are still in the air hours after they were estimated to have landed.

User currently offlineEgcarter From United States of America, joined Aug 2007, 159 posts, RR: 0
Reply 16, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11238 times:

The website is working now (about 10 min later than the last poster who couldn't get in)

User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 17, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11220 times:

This happens to all companies at some point. It's part of life. Nothing should be read into it.

When an established company really goes under, they update their website with at minimum a static front page...



Of all the things to worry about... the Wookie has no pants.
User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 18, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11194 times:

Hmmmm; at 9:32pm PDT it's not working for me!

bb


User currently offlineUnited1 From United States of America, joined Oct 2003, 6132 posts, RR: 9
Reply 19, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11167 times:

I can't access it either my connection timed out.


Semper Fi - PowerPoint makes us stupid.
User currently offlineBoch From United States of America, joined Mar 2007, 71 posts, RR: 0
Reply 20, posted (6 years 8 months 1 week 2 days 18 hours ago) and read 11065 times:

VX just emailed me to remind me to checkin for my flight tomorrow morning. I clicked their email link and ...

Connection timed out.

9:57 DPT



KU, KL, PK, CO, AA, US, UA, WN, AS, FL, BR, MH, KE, OZ, PR, 5J
User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 21, posted (6 years 8 months 1 week 2 days 17 hours ago) and read 10924 times:

This is getting a bit spooky; it's now been 3 1/2 hours since the OP (and who knows how much longer before the downage was reported by Charlib52?) That's a long time for nothing to be coming up on the site! Scheduled maintenance? I don't think so.

I do see now on SAN.org that tonight's 10:35 arrival (#1878) is "DELAYED" and due in at 11pm.

I will be very relieved when the site is back up and operating...

10:29pm PDT Thursday 4-17
bb


User currently onlineGARUDAROD From United States of America, joined Apr 2000, 1524 posts, RR: 1
Reply 22, posted (6 years 8 months 1 week 2 days 17 hours ago) and read 10898 times:

Humm, now my web engine says it can not find the website address. I do hope that when we wake
up in the morning there is not a thread that says "Virgin America closes down"



Cargo doesn't whine, moan, or complain
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 23, posted (6 years 8 months 1 week 2 days 17 hours ago) and read 10843 times:
Support Airliners.net - become a First Class Member!



Quoting EIPremier (Reply 15):
The main thing VX needs to fix about the website is the flight status feature. Often it will say flights are still in the air hours after they were estimated to have landed.

They should also troubleshoot RED...that thing is still buggy as hell! Aside from all the restarting it requires (thankfully, this can be done individually by seat), landing at SFO still appears as a water landing on the Google Maps thing!

Website is still down...not even getting a static page, it's just totally not there.



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 24, posted (6 years 8 months 1 week 2 days 17 hours ago) and read 10828 times:

It's night time. If the website crashed dramatically, it may not be as easy to get it back up right away. You have to get people back from home, dinner, bed, etc. and they have to figure out what's wrong.


Of all the things to worry about... the Wookie has no pants.
25 SANFan : 10:56pm Thur night I am now at least getting a VX-issued "Site Is Temporarily Unavailable" page showing. And FlightAware shows about 8 VX flights in p
26 Ikramerica : This is because they are not shut down. The website is just broken. Relax people! It's night time! Almost everyone who is going to fly VX is on one o
27 EA CO AS : So the carrier with a CASM that is 2X to 3X that of AS with much lower RASM, anemic loads and recently needed a $100M cash infusion is going to go ou
28 Ikramerica : Website back up. The world hasn't ended.
29 DL777LAX : I don't know what you all are talking about, the website is working perfectly fine for me.
30 Ikramerica : Go back in time 20 minutes. Then you'll see.
31 Cactus739 : Not sure what A has to do with B. Oh thanks heavans.... this site is filled with more drama queens than San Fransisco's gay pride parade....
32 F9Animal : LOL! Good point you have there. Be nice!
33 Cactus739 : Not sure this is the most up to date website I've ever encountered. At 1240am on April 18th, its announcing new nonstop service to Seattle beginning o
34 Ikramerica : I think they are back up with a "backup" site with limited functionality, because I couldn't get flight tracking to work either. It was HOURS out of
35 Cactus739 : Well, they are using A320's....
36 EA CO AS : Hey, $100M extra only buys so much, y'know...
37 Mcdu : VX will in the long run be a footnote in aviation. The sooner the better for all of us.
38 JGPH1A : ...and a bad IT provider. VX's booking engine/Res system is run by a very small provider in India - VX are the only customer. DJ and WS both signed t
39 NQYGuy : Website failures happen frequently, I don't really think you should judge the airline just from this... It is really the end of the world?
40 Chase : Exactly. When I worked for TZ, in IT, I accidentally took down their website for about 15 minutes due to a careless mistake. This was in 2005. It hap
41 VX : Our server system "Citrix" was down, but everything is up now. Sorry guys, VX isn't going anywhere.
42 SFOnative : Boy, the VX haters sure came out in full force on this thread. You guys just went "Henny-penny" on us all!
43 Chase : Feel free to respond to this by PM, or not at all (don't want you getting in trouble), but why would Citrix crashing cause the website to go down? We
44 Post contains links Robkemp : Its been working here from the UK all day http://www.virginamerica.com/va/home.do . Must be doing some updates to the servers these things do happen (
45 Osiris30 : Bingo... 52 posts by said poster and MOST of them doing nothing but bashing VX. What that says to me is a router or piece of connectivity equipment f
46 Lightsaber : So the question is, how many tickets won't be sold due to a few hour outage? One of my friends received a job as his predecessor let their European w
47 JGPH1A : VX is on Aires - I thought that was in India. I'm 100% Easyjet is not on the same system as VX. They have their own.
48 VX : Correct. aiRES was made for VX. It's a great system, however, aiRES doesn't allow for VX to see other airlines' systems. But this works vice versa. T
49 Ikramerica : It was down from about 9PM to 3AM Easter, 6-midnight specific time. It's not likely they lost a lot of sales. "The website is broken, and I'm not goi
50 Lightsaber : U2 would be up the proverbial creek without their web site running 24/7... Since we're just having fun now, it looks like VX is back to normal. Since
51 JGPH1A : Others in your organisation don't seem to share your enthusiasm. VX are the only customer on aiRES, which means VX has to pay the full cost of all th
52 Sevenair : All airline websites go down from time to time. Even the legacies which most people have a hetish for in here. But we never see doom and gloom posts a
53 Bicoastal : Did all of the Independence Air employees/cheerleaders go to work for Virgin America? No more Blue Koolaid; it's now Red Juice they're drinking. Like
54 Post contains links FruteBrute : Here's a 3 page Time Magazine article on Richard Branson, Virgin America and the Virgin brand. http://www.time.com/time/magazine/article/0,9171,173188
55 Malaysia : Many Independence Air employees were spread along the following. jetBlue LCC Maxjet (shut down) Virgin America LCC US Airways LCC AirTran LCC Southwes
56 FlyGuyAlex : Here the site is working fine for me, at 9:20
57 EIPremier : Yep. Every time I try to use the games feature, it crashes the system. It's a pretty good interface overall, but it does have its bugs.
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