PlateMan From United States of America, joined May 2007, 904 posts, RR: 0 Posted (5 years 1 month 4 days 4 hours ago) and read 3570 times:
Hey all,
I just on JetBlue N276JB from IAD-JFK. When they announced the boarding they said the tvs and XM were not working. They said they would not fix it or we would be delayed.
For an hour flight, it really didn't matter. Sure it was annoying but go with the punches,
My question though, when the gate agent made the announcement, he said the B6 would be e-mailing us refunds as an apology. Is this true? The fa's had no idea about it. What should I expect?
Luv2cattlecall From United States of America, joined Sep 2007, 1648 posts, RR: 2 Reply 4, posted (5 years 1 month 4 days 1 hour ago) and read 3235 times:
We got $25 vouchers on a RIC-BOS flight when the IFE was shot...not bad considering I only paid $29 for my ticket!
When you have to breaststroke to your connecting flight...it's a crash!
Mir From United States of America, joined Jan 2004, 19697 posts, RR: 56 Reply 5, posted (5 years 1 month 3 days 23 hours ago) and read 3157 times:
Quoting PlateMan (Thread starter): My question though, when the gate agent made the announcement, he said the B6 would be e-mailing us refunds as an apology. Is this true? The fa's had no idea about it. What should I expect?
Not a refund, but some sort of voucher for a future flight. B6 is very good about that sort of thing when something is wrong with the aircraft.
-Mir
7 billion, one nation, imagination...it's a beautiful day
Ptugarin From United States of America, joined Sep 2006, 325 posts, RR: 0 Reply 6, posted (5 years 1 month 3 days 19 hours ago) and read 3005 times:
I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.
InTheSky74 From United States of America, joined Sep 2005, 546 posts, RR: 0 Reply 7, posted (5 years 1 month 3 days 16 hours ago) and read 2857 times:
They normally send $15 vouchers I believe. If you were on a flight without TV, or if your specific TV wasn't working (which they do have logs of and they can verify), you can call Customer Service and they will issue the voucher for you if it wasn't received. I have friends that have had the same situation occur. They even got a $15 voucher on a flight from JFK-BOS without TV's.
ExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9 Reply 9, posted (5 years 1 month 3 days 16 hours ago) and read 2759 times:
Quoting Ptugarin (Reply 6): I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.
I don't believe JetBlue issues credits if the only thing not working right is the flight map, since for most customers that's just not a major consideration. If the entire TV system isn't working, then they do. I've been on flights where the LiveMap glitched just as you describe, but the rest of the system worked fine.
WepaMan From Puerto Rico, joined Nov 2006, 174 posts, RR: 0 Reply 10, posted (5 years 1 month 3 days 15 hours ago) and read 2687 times:
Sorry for the inconviniance, We "LiveTV" do everything in our power to make sure that the Quality and Experiance with our product is there for everyone to enjoy, Our Line Maintenance are located in most major connection city and they are responsable for the up keeping of our system. Please make sure that if you have a BAD experiance with our system, make sure to bring it to the FA or Crew and JetBlue Costumer Service...
PlateMan From United States of America, joined May 2007, 904 posts, RR: 0 Reply 11, posted (5 years 1 month 3 days 9 hours ago) and read 2446 times:
Thanks everyone for the help.
I already heard from JetBlue and received a $15 credit. This is why they are the best---responsive, fast, caring customer service. The rest could learn something.
Efcar98 From United States of America, joined May 2005, 137 posts, RR: 0 Reply 12, posted (5 years 1 month 3 days 5 hours ago) and read 2194 times:
Quoting Live2fly83 (Reply 3): yes B6 and VX usually give a credit when IFE isnt functioning properly
in january I was on a VX transcon LAX-IAD and the IFE did not work nor did the beverage service. Needless to say with more than a million miles on UA, the only reason I flew VX was for the IFE. I did not receive and did not hear any VX people offer a refund, and believe me we were all pissed!! Is this something which can be done after the fact, even several months later because I am planning to fly IAD-LAX-IAD in May and a voucher could go a long way in restoring my confidence in their service
Cadet57 From United States of America, joined Jul 2005, 9081 posts, RR: 34 Reply 14, posted (5 years 1 month 3 days 4 hours ago) and read 2111 times:
Quoting PlateMan (Thread starter): just on JetBlue N276JB from IAD-JFK. When they announced the boarding they said the tvs and XM were not working. They said they would not fix it or we would be delayed
Flew BOS-SAN and the reason was "satellite upgrades"
Quoting Ptugarin (Reply 6): I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.
On said flight, my tv was stuck on CNBC for 6 hours with no sound. Most of the cabin diddnt work.
Doors open, right hand side, next stop is Springfield.
TowerairATH From United States of America, joined Dec 2007, 4 posts, RR: 0 Reply 15, posted (5 years 1 month 3 days 4 hours ago) and read 1986 times:
I just flew JFK-RSW and had a similar problem with the DirecTV movies. I received a $15 voucher to use towardes a future flight. BTW, first time on Jet Blue..Excellent experience and great seats. B6 is awesome!!!!!!!
Ptugarin From United States of America, joined Sep 2006, 325 posts, RR: 0 Reply 16, posted (5 years 1 month 2 days 23 hours ago) and read 1618 times:
Quoting ExFATboy (Reply 9): I don't believe JetBlue issues credits if the only thing not working right is the flight map
Well, that was just one of the troubles, they actually restarted the system two times, and there were still problems with it. I'm not saying that I should've gotten some kind of reimbursement. jetBlue is already much better than most airlines in terms of their service, and I don't want to abuse my customer rights when oil is 117 dollars a barrel.
Soxfan From United States of America, joined Mar 2008, 854 posts, RR: 0 Reply 18, posted (5 years 1 month 2 days 16 hours ago) and read 1451 times:
I'm wondering if the OP meant 267JB; 276JB is registered as a Raytheon B300 manufactured in 1998:
(http://registry.faa.gov/aircraftinquiry/NNumSQL.asp?NNumbertxt=276JB)
While 267JB is registered as an Embraer E190 manufactured in 2007...so yes, if this is the case, then 267 is new to B6.
(http://registry.faa.gov/aircraftinquiry/NNumSQL.asp?NNumbertxt=267JB)
Hope this helps, please correct me if I'm wrong!
Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
Luv2cattlecall From United States of America, joined Sep 2007, 1648 posts, RR: 2 Reply 19, posted (5 years 1 month 2 days 16 hours ago) and read 1431 times:
Quoting Cadet57 (Reply 14):
On said flight, my tv was stuck on CNBC for 6 hours with no sound. Most of the cabin diddnt work.
My experience on a DL 757 can top that: the eFX system had many channels showing something along the lines of "Please Contact Dish Networks to renew your service" and one of them that did work, "Animal Planet," was actually showing BET!
When you have to breaststroke to your connecting flight...it's a crash!
XJETFlyer From United States of America, joined Apr 2007, 326 posts, RR: 0 Reply 22, posted (5 years 1 month 2 days 11 hours ago) and read 1195 times:
We had it happen on a flight from HOU to JFK in February. We have been using them on the side for our New York flights over CO because of the parking and less traffic at Hobby Airport. They sent a partner and I $25 vouchers and a very nice letter. The system worked about 2/3rds of the way there and became a mess. They just shut it off. JetBlue earned a little respect with us. It's nice to see they want to actually keep our business. We do have an employee who tries to use them a lot. He just loves them. I love XJT and most of our employees fly them when needed. Our main carrier is still CO.
I think JetBlue offers a pretty good service over all.
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