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JetBlue TV Trouble  
User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Posted (6 years 8 months 1 week 10 hours ago) and read 4169 times:

Hey all,

I just on JetBlue N276JB from IAD-JFK. When they announced the boarding they said the tvs and XM were not working. They said they would not fix it or we would be delayed.

For an hour flight, it really didn't matter. Sure it was annoying but go with the punches,

My question though, when the gate agent made the announcement, he said the B6 would be e-mailing us refunds as an apology. Is this true? The fa's had no idea about it. What should I expect?

Thanks

Brian


"Explore. Dream. Discover." -Mark Twain
22 replies: All unread, jump to last
 
User currently offlineWerdywerd From United States of America, joined Aug 2005, 603 posts, RR: 1
Reply 1, posted (6 years 8 months 1 week 10 hours ago) and read 4144 times:

Yes, you will be getting a credit towards your next flight. Not much but it's something.

User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Reply 2, posted (6 years 8 months 1 week 10 hours ago) and read 4095 times:

Thanks Werdy...that's nice of them. Do you know how much?


"Explore. Dream. Discover." -Mark Twain
User currently offlineLive2fly83 From United States of America, joined Apr 2008, 151 posts, RR: 0
Reply 3, posted (6 years 8 months 1 week 9 hours ago) and read 3961 times:

yes B6 and VX usually give a credit when IFE isnt functioning properly

credit will be a smaller amount as your flight wasnt a transcon

as far as an actual refund that may be something new B6 is offering



"come fly with me"
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 4, posted (6 years 8 months 1 week 8 hours ago) and read 3834 times:
Support Airliners.net - become a First Class Member!

We got $25 vouchers on a RIC-BOS flight when the IFE was shot...not bad considering I only paid $29 for my ticket!


When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineMir From United States of America, joined Jan 2004, 21864 posts, RR: 55
Reply 5, posted (6 years 8 months 1 week 5 hours ago) and read 3756 times:



Quoting PlateMan (Thread starter):
My question though, when the gate agent made the announcement, he said the B6 would be e-mailing us refunds as an apology. Is this true? The fa's had no idea about it. What should I expect?

Not a refund, but some sort of voucher for a future flight. B6 is very good about that sort of thing when something is wrong with the aircraft.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlinePtugarin From United States of America, joined Sep 2006, 326 posts, RR: 0
Reply 6, posted (6 years 8 months 1 week 1 hour ago) and read 3604 times:

I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.

User currently offlineInTheSky74 From United States of America, joined Sep 2005, 546 posts, RR: 0
Reply 7, posted (6 years 8 months 6 days 23 hours ago) and read 3456 times:

They normally send $15 vouchers I believe. If you were on a flight without TV, or if your specific TV wasn't working (which they do have logs of and they can verify), you can call Customer Service and they will issue the voucher for you if it wasn't received. I have friends that have had the same situation occur. They even got a $15 voucher on a flight from JFK-BOS without TV's.

User currently offlineNk319 From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 8 months 6 days 23 hours ago) and read 3411 times:

Wow i suprised the Jetblue haters out there havent tried to spin th

User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 9, posted (6 years 8 months 6 days 23 hours ago) and read 3358 times:



Quoting Ptugarin (Reply 6):
I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.

I don't believe JetBlue issues credits if the only thing not working right is the flight map, since for most customers that's just not a major consideration. If the entire TV system isn't working, then they do. I've been on flights where the LiveMap glitched just as you describe, but the rest of the system worked fine.


User currently offlineWepaMan From Puerto Rico, joined Nov 2006, 174 posts, RR: 0
Reply 10, posted (6 years 8 months 6 days 22 hours ago) and read 3286 times:

Sorry for the inconviniance, We "LiveTV" do everything in our power to make sure that the Quality and Experiance with our product is there for everyone to enjoy, Our Line Maintenance are located in most major connection city and they are responsable for the up keeping of our system. Please make sure that if you have a BAD experiance with our system, make sure to bring it to the FA or Crew and JetBlue Costumer Service...

Sincerely

WepaMan
JetBlue-LiveTV



Is a Blue Thing!! - Green is Lovely!!!!
User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Reply 11, posted (6 years 8 months 6 days 16 hours ago) and read 3045 times:

Thanks everyone for the help.

I already heard from JetBlue and received a $15 credit. This is why they are the best---responsive, fast, caring customer service. The rest could learn something.



"Explore. Dream. Discover." -Mark Twain
User currently offlineEfcar98 From United States of America, joined May 2005, 141 posts, RR: 0
Reply 12, posted (6 years 8 months 6 days 11 hours ago) and read 2793 times:



Quoting Live2fly83 (Reply 3):
yes B6 and VX usually give a credit when IFE isnt functioning properly

in january I was on a VX transcon LAX-IAD and the IFE did not work nor did the beverage service. Needless to say with more than a million miles on UA, the only reason I flew VX was for the IFE. I did not receive and did not hear any VX people offer a refund, and believe me we were all pissed!! Is this something which can be done after the fact, even several months later because I am planning to fly IAD-LAX-IAD in May and a voucher could go a long way in restoring my confidence in their service


User currently offlineSoxfan From United States of America, joined Mar 2008, 870 posts, RR: 0
Reply 13, posted (6 years 8 months 6 days 11 hours ago) and read 2744 times:

Do any other airlines offer vouchers or compensation if their IFE doesn't work or breaks down?


Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 14, posted (6 years 8 months 6 days 11 hours ago) and read 2710 times:



Quoting PlateMan (Thread starter):
just on JetBlue N276JB from IAD-JFK. When they announced the boarding they said the tvs and XM were not working. They said they would not fix it or we would be delayed

Flew BOS-SAN and the reason was "satellite upgrades"

Quoting Ptugarin (Reply 6):
I've been on a couple of transcon flights where IFE was not functioning properly (it's freaky to see the map with 5 ft altitude and 0 mph ground speed, among other things), no refund was ever issued.

On said flight, my tv was stuck on CNBC for 6 hours with no sound. Most of the cabin diddnt work.



Doors open, right hand side, next stop is Springfield.
User currently offlineTowerairATH From United States of America, joined Dec 2007, 4 posts, RR: 0
Reply 15, posted (6 years 8 months 6 days 11 hours ago) and read 2585 times:

I just flew JFK-RSW and had a similar problem with the DirecTV movies. I received a $15 voucher to use towardes a future flight. BTW, first time on Jet Blue..Excellent experience and great seats. B6 is awesome!!!!!!!

User currently offlinePtugarin From United States of America, joined Sep 2006, 326 posts, RR: 0
Reply 16, posted (6 years 8 months 6 days 6 hours ago) and read 2217 times:



Quoting ExFATboy (Reply 9):
I don't believe JetBlue issues credits if the only thing not working right is the flight map

Well, that was just one of the troubles, they actually restarted the system two times, and there were still problems with it. I'm not saying that I should've gotten some kind of reimbursement. jetBlue is already much better than most airlines in terms of their service, and I don't want to abuse my customer rights when oil is 117 dollars a barrel.


User currently offlineSXDFC From United States of America, joined Dec 2007, 2442 posts, RR: 23
Reply 17, posted (6 years 8 months 5 days 23 hours ago) and read 2118 times:

Isn't 276 a new bird for B6- Sorry I am not all to familiar with B6 tail numbers except for the 320's.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineSoxfan From United States of America, joined Mar 2008, 870 posts, RR: 0
Reply 18, posted (6 years 8 months 5 days 23 hours ago) and read 2050 times:

I'm wondering if the OP meant 267JB; 276JB is registered as a Raytheon B300 manufactured in 1998:
(http://registry.faa.gov/aircraftinquiry/NNumSQL.asp?NNumbertxt=276JB)

While 267JB is registered as an Embraer E190 manufactured in 2007...so yes, if this is the case, then 267 is new to B6.
(http://registry.faa.gov/aircraftinquiry/NNumSQL.asp?NNumbertxt=267JB)

Hope this helps, please correct me if I'm wrong!  Smile



Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 19, posted (6 years 8 months 5 days 23 hours ago) and read 2030 times:
Support Airliners.net - become a First Class Member!



Quoting Cadet57 (Reply 14):

On said flight, my tv was stuck on CNBC for 6 hours with no sound. Most of the cabin diddnt work.

My experience on a DL 757 can top that: the eFX system had many channels showing something along the lines of "Please Contact Dish Networks to renew your service" and one of them that did work, "Animal Planet," was actually showing BET!



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineB6fll From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 8 months 5 days 22 hours ago) and read 1992 times:

LOL...Figures you would get that on Delta..

User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Reply 21, posted (6 years 8 months 5 days 22 hours ago) and read 1962 times:



Quoting Soxfan (Reply 18):
I'm wondering if the OP meant 267JB; 276JB is registered as a Raytheon B300 manufactured in 1998:

Woops, meant 267....Haha, no raytheon for me. Sorry about that.

I remembered it as the Dulles Toll Road (VA-267) but transposed it for the forum!



"Explore. Dream. Discover." -Mark Twain
User currently offlineXJETFlyer From United States of America, joined Apr 2007, 327 posts, RR: 0
Reply 22, posted (6 years 8 months 5 days 18 hours ago) and read 1794 times:

We had it happen on a flight from HOU to JFK in February. We have been using them on the side for our New York flights over CO because of the parking and less traffic at Hobby Airport. They sent a partner and I $25 vouchers and a very nice letter. The system worked about 2/3rds of the way there and became a mess. They just shut it off. JetBlue earned a little respect with us. It's nice to see they want to actually keep our business. We do have an employee who tries to use them a lot. He just loves them. I love XJT and most of our employees fly them when needed. Our main carrier is still CO.
I think JetBlue offers a pretty good service over all.


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