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Nickel And Diming Continues With Air Canada  
User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Posted (6 years 5 months 4 weeks 1 day 6 hours ago) and read 6975 times:

Air Canada is no going to charge Tango and Tango Plus customers for checking a second bag.

http://www.theglobeandmail.com/servl...C.20080426.FEES26/TPStory/National


Yeesh...

I can see the airline charging Tango customers, but Plus customers??? AC nickel and diming customers, I keep losing respect for them.


Liam spin 


PS: Search didn't come up with anything, sorry if this has been posted.

36 replies: All unread, showing first 25:
 
User currently offlineSeaBosDca From United States of America, joined Sep 2007, 5599 posts, RR: 6
Reply 1, posted (6 years 5 months 4 weeks 1 day 6 hours ago) and read 6358 times:



Quoting AF340 (Thread starter):
I can see the airline charging Tango customers, but Plus customers??? AC nickel and diming
customers, I keep losing respect for them.

Sigh... I get so sick of threads expressing anger at airlines for "nickel and diming," when it's beyond clear that they are just responding to customer wishes.

Customers want the lowest base fare. They've expressed that repeatedly and consistently, by refusing to buy tickets from any airline that tries to include more services and charge accordingly.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 2, posted (6 years 5 months 4 weeks 1 day 6 hours ago) and read 6350 times:



Quoting AF340 (Thread starter):
Yeesh...

I can see the airline charging Tango customers, but Plus customers??? AC nickel and diming customers, I keep losing respect for them.

Bear in mind please that they are just following suit, as is generally the case with the airline industry. I believe there were five US airlines that beat them to the punch on this one. As oil continues to skyrocket - so do ways to offset the cost. Hold on to your hat, I'm sure Westjet is next.



Above and Beyond
User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 3, posted (6 years 5 months 4 weeks 1 day 6 hours ago) and read 6332 times:

I do realise that it's hard for you guys in North America to come to terms with all of this but in my opinion you've all had it far too good for far too long. Here in Europe, most of us are used to one bag weighing 20kg as being the standard. On many airlines over here (FR, U2, BE, EI for example), you have to pay to even check in one bag so count yourselves lucky. Oil prices are going up dramatically and until the airlines over there can raise their fares, they have to come up with other ways to offset this cost. Get used to it guys because it's not going to get any better!


According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 5 months 4 weeks 1 day 6 hours ago) and read 6317 times:



Quoting SeaBosDca (Reply 1):
Sigh... I get so sick of threads expressing anger at airlines for "nickel and diming," when it's beyond clear that they are just responding to customer wishes.

Customers want the lowest base fare. They've expressed that repeatedly and consistently, by refusing to buy tickets from any airline that tries to include more services and charge accordingly.

 checkmark 
And the entitlement of what passengers think they should get for free drives me nuts too. They seem to think it's their right to be able to bring two bags for free, or to get this for free or that free, simply because it was once free before.

They don't seem to realize that paying $225 and having to pay $25 for the second bag is the same thing as paying $250 and having the option to check two bags. The nice thing is, if I don't check a second bag, which I almost never do, saves me money.  Smile


User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 5, posted (6 years 5 months 4 weeks 1 day 5 hours ago) and read 6297 times:



Quoting SeaBosDca (Reply 1):
Customers want the lowest base fare.

That's why I said I could understand adding that for the Tango fare. But the higher price Tango Plus fare is not for bargain hunters.


Liam spin 


User currently onlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 6, posted (6 years 5 months 4 weeks 1 day 5 hours ago) and read 6273 times:



Quoting AF340 (Reply 5):
But the higher price Tango Plus fare is not for bargain hunters.

Nobody is going to buy Tango Plus just because it permits a free second bag, though. The price difference is too high.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 7, posted (6 years 5 months 4 weeks 1 day 5 hours ago) and read 6251 times:



Quoting Cubsrule (Reply 6):
Nobody is going to buy Tango Plus just because it permits a free second bag, though. The price difference is too high.

Normally, the price isn't too much different. It also allows you to pick your seat for free, buy lounge access, more Aeroplan points, etc. Even before this thing came, I always bought it.




Liam spin 


User currently onlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 8, posted (6 years 5 months 4 weeks 1 day 5 hours ago) and read 6222 times:



Quoting AF340 (Reply 7):
It also allows you to pick your seat for free, buy lounge access, more Aeroplan points, etc. Even before this thing came, I always bought it.

Maybe a discount on the second bag fee with Tango Plus would work (sort of similar to how they do lounge access)?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineYWG747 From Canada, joined Feb 2008, 251 posts, RR: 0
Reply 9, posted (6 years 5 months 4 weeks 1 day 5 hours ago) and read 6181 times:



Quoting AF340 (Thread starter):
I keep losing respect for them.

You had respect for them?
They (were) just another crown corporation sucking money from the Canadian tax payer.

I never fly them just Westjet


User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 10, posted (6 years 5 months 4 weeks 1 day 4 hours ago) and read 6130 times:



Quoting YWG747 (Reply 9):
You had respect for them?

Yes, I still do.

Quoting YWG747 (Reply 9):
I never fly them just Westjet

What happens if you need to fly somewhere smaller? Or internationally? WestJet doesn't offer enough destinations and I don't like 737s so I personally do not fly them.




Liam spin 


User currently offlineTheCol From Canada, joined Jan 2007, 2039 posts, RR: 6
Reply 11, posted (6 years 5 months 4 weeks 1 day 4 hours ago) and read 6103 times:



Quoting FLYACYYZ (Reply 2):
Hold on to your hat, I'm sure Westjet is next.

There is no doubt in my mind that WS will do that too. Especially if they can load more freight, or save money by reducing the weight.



No matter how random things may appear, there's always a plan.
User currently offlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 12, posted (6 years 5 months 4 weeks 1 day 4 hours ago) and read 6090 times:

Personally I prefer the "nickel and dime" approach because it's more fair to each individual passenger. Instead of raising everybody's fare the fares can stay low and pax can pay for each individual service. Much better. I rarely check a bag at all let alone two, so I'm glad I won't be paying for somebody else's baggage.

I think the new payment scheme at Air Canada is revolutionary and I love it.



Word
User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 13, posted (6 years 5 months 4 weeks 1 day 3 hours ago) and read 6029 times:



Quoting SeaBosDca (Reply 1):
Sigh... I get so sick of threads expressing anger at airlines for "nickel and diming," when it's beyond clear that they are just responding to customer wishes.

Er, AF340 is a customer expressing his wishes. The fact that he is disparaged for doing so speaks volumes about how this industry values its customers.

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently onlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 14, posted (6 years 5 months 4 weeks 1 day 3 hours ago) and read 5998 times:



Quoting VonRichtofen (Reply 12):
I think the new payment scheme at Air Canada is revolutionary and I love it.

As a customer, I also love it. As an observer of the industry, I worry about its hidden costs.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineBakersdozen From Canada, joined Nov 2006, 336 posts, RR: 0
Reply 15, posted (6 years 5 months 4 weeks 22 hours ago) and read 5641 times:



Quoting FlyDeltaJets87 (Reply 4):
They don't seem to realize that paying $225 and having to pay $25 for the second bag is the same thing as paying $250 and having the option to check two bags. The nice thing is, if I don't check a second bag, which I almost never do, saves me money.

You can't be serious if you think that because of this they will adjust the price of a ticket to reflect your example.


User currently offlineA332 From Canada, joined Feb 2005, 1644 posts, RR: 2
Reply 16, posted (6 years 5 months 4 weeks 22 hours ago) and read 5642 times:

I also believe this a good idea, too many people simply take far too many bags with them on their trip, why should us 'light weights' have to pay for their cargo...?

I am certain WestJet will be doing the same soon...



Bad spellers of the world... UNTIE!
User currently offlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 17, posted (6 years 5 months 4 weeks 22 hours ago) and read 5591 times:



Quoting Bakersdozen (Reply 15):
You can't be serious if you think that because of this they will adjust the price of a ticket to reflect your example.

No, but if they can increase revenue by pax paying for services they actually use it'll lessen the need to raise fares. So it keeps the base fares relatively low, the more you demand from the airline the more you pay. Instead of everybody paying the same fare regardless of how much they cost the airline. Somebody with no checked bags should not have to pay the same as a passenger with 140lbs worth of shit.



Word
User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 18, posted (6 years 5 months 4 weeks 22 hours ago) and read 5529 times:



Quoting VonRichtofen (Reply 17):
Somebody with no checked bags should not have to pay the same as a passenger with 140lbs worth of shit.

And they don't. You do have the option to subtract your $3 dollars  Wink



Liam spin 


User currently offlineFlyingSikh From Canada, joined Nov 2007, 38 posts, RR: 0
Reply 19, posted (6 years 5 months 4 weeks 22 hours ago) and read 5482 times:

I just flew Air Canada from Fort McMurray to Montreal via Toronto. I get to Montreal and my 1 bag seemed to magically vanish.

I was in Montreal for 4 days for UFC 83, end up flying back to Fort McMurray on West Jet (which btw was an awsome expeirence as always, friendly crews, excellent service, great aircraft)

Air Canada is one of the worst airlines I have ever flown. Most civilized international and domestic carriers shoot these guys out of the water. It will be a great day in Canada when West Jet becomes fully international.


User currently offlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 20, posted (6 years 5 months 4 weeks 22 hours ago) and read 5471 times:



Quoting AF340 (Reply 18):
And they don't. You do have the option to subtract your $3 dollars

Only now, the guy with 140lbs of shit will have to pay an amount more appropriate to the cost of hauling him and all of his shit.

You want take more, you pay more. Simple as that.



Word
User currently offlineWildcatYXU From Canada, joined May 2006, 2634 posts, RR: 5
Reply 21, posted (6 years 5 months 4 weeks 21 hours ago) and read 5360 times:

I'm curious how this change will affect the baggage allowance for Elite FF's. Presently we are allowed to check 4 bags. If it will decrease to 3, I'm still OK. If it goes down even further, then, well, Mr. Visa will have some work to do during check-in.

User currently offlinePnwtraveler From Canada, joined Jun 2007, 2248 posts, RR: 12
Reply 22, posted (6 years 5 months 4 weeks 21 hours ago) and read 5349 times:

A friend who was traveling for a month left packing to the last minute. I knew he probably would and showed up early to give him a ride to the airport. I looked at what he had laid out to pack. Forget going for a month - he had enough clothes for a year. Despite the fact that the place he was going had full and free laundry facilities for him to use. I can pack in my sleep so showed him how I packed so that majority of it took up the least space and was wrinkle free. I was able to boot up my laptop and showed him my packing lists that I use all the time. His mouth fell open. I talked him into leaving a lot back and still needed one large and one medium suitcase. He could have easily done it in the large suitcase with a sports duffel bag also packed inside in case he bought a lot of stuff, and still had extra room. This isn't a working trip and is going to a hot climate.

People have no clue how to pack and are disorganized so over pack all the time. I echo the sentiment that why should I pay for higher fares because people like my friend don't think and lug all sorts of extra crap. I think $25 is quite reasonable.

I sat beside one of those people who love to hate AC my last trip back from YVR to YYZ. He bitched about everything despite being upgraded to J class ( I was upgraded as well). He asked why I flew AC instead of Westjet, so I explained my reasons and that I thought it is great there is a choice. He then asked what I thought the worst thing about flying AC was? My pointed but polite answer was, "Well to be honest, traveling with people who enjoy hating AC." The woman across the aisle guffawed loudly so obviously had been eavesdropping. After an hour he quietly apologized and said his whole family was like that and his Dad had been a CPAir pilot and was retired. After another hour we actually talked about a few interesting things and the flight didn't turn out nearly as bad as I feared.


User currently offlineAl From Australia, joined Jun 1999, 593 posts, RR: 2
Reply 23, posted (6 years 5 months 4 weeks 21 hours ago) and read 5317 times:



Quoting WildcatYXU (Reply 21):
I'm curious how this change will affect the baggage allowance for Elite FF's. Presently we are allowed to check 4 bags. If it will decrease to 3, I'm still OK. If it goes down even further, then, well, Mr. Visa will have some work to do during check-in.

It doesn't affect us at all. There is a grid and explanation of the new policies on their (AC's) website under travel advisories.


User currently offlineWildcatYXU From Canada, joined May 2006, 2634 posts, RR: 5
Reply 24, posted (6 years 5 months 4 weeks 21 hours ago) and read 5317 times:



Quoting VonRichtofen (Reply 20):
Only now, the guy with 140lbs of shit will have to pay an amount more appropriate to the cost of hauling him and all of his shit.

Please, check your data before posting... The guy hauling 140 lbs in two bags would already pay $ 50 + taxes (as long as he's not Elite or Super Elite). And the guy hauling 100 lbs in 3 bags would pay $ 125 + taxes.


25 WildcatYXU : Thanks
26 FlyDeltaJets87 : This new fee isn't so airlines can lower the base fare. It's to prevent them from having to raise the base fare and since they aren't cutting the bas
27 CB97 : Nice to see the national sport of complaining about AC is alive and well... Is this nickel and diming? I'd have to say no. Is it jumping on the bandwa
28 Chinook747 : Elite, Super Elite will continue to be allowed their 2 checked pieces...the change is just for domestic and transborder booked in Tango and Tango plu
29 AC_B777 : Then don't fly AC. Simple as that! Oh, BTW, WS still looses baggage too. I see it almost everyday. But yet you still fly AC. DON'T!! You could have f
30 REALDEAL : if they don't they'll soon be out of business !!! Expect many more charges. If you don't like it fly another airline, like Westjet or Zoom !!!
31 Connies4ever : It would really be refreshing if people would get over the fact that AC was once a Crown. That ended 20+ years ago and there are relatively few emplo
32 Iflyac : I'd have to agree fully. AC is a fine airline, with excellent routing and connections. WS, not to be too negative, felt like riding in a clown car. A
33 LongHauler : I am sure you are aware that Air Canada is no longer a crown corporation. Something of which I am sure you are NOT aware is that when Air Canada was
34 FlyingSikh : Believe me, I only travel Air Canada domestically when I have too...but now even Greyhound seems like a better alternative. As for Air Canada on inte
35 Connies4ever : So AC is 'nickel and diming' ? Spirit in the US just announced a $25 'lap fee' for infants. Yes. Actually, I think this is to cover the additional wei
36 Viscount724 : If you're referring to CP Air, they were given access to 25% of the market between the cities they served about 1969. However they still had various
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