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Extremely Poor Service- Air France/Air Canada  
User currently offlineKrisYYZ From Canada, joined Nov 2004, 1590 posts, RR: 0
Posted (5 years 11 months 3 weeks 6 days 11 hours ago) and read 8876 times:

My mother was traveling BUD-CDG-YYZ on AF and AC on April 24th. The ticket was bought in Budapest and a request was made for special assistance including a wheelchair. I also called Air Canada reservations on 2 different occasions to confirm that they also received the request.

She departed on AF 1095 from Budapest and arrived at CDG 30mins late. She told the AF inflight crew that she needs a wheelchair and assistance in finding the AC check-in desk. The AF crew directed her to a waiting bus and was greeted by 2 AF ground staff who were holding a sign that said “Toronto”. The AF bus basically dropped her off at the terminal and said that she would have to find the AC desk on her own. She again tried to explain that she needed help and a wheelchair, but she was ignored.

My mom speaks limited English and has limited ambulation that made navigating through CDF extremely difficult. She eventually found the Air Canada counter at 11:05am, AC 881 to YYZ was scheduled to depart at 11:40am. She told the AC agent that she was suppose to have assistance, but the AC ground staff just told her that she was too late and that the flight was already closed. The AC agent was very unhelpful and rude to my mother and even told her that there isn’t any other flight departing to Toronto from Paris that day. Both Air Transat and Zoom had flight departing to YYZ later that day. AC 881 pushed back 10 minutes early without my mother onboard.

After pleading with AC staff for over 30 minutes, they called the Malev Hungarian Airlines staff at CDF who came back to the airport to help my mom. Malev arranged for her to fly back to Budapest later in the day.

How could AC and AF totally disregard the request for assistance? Why was no effort made to locate my mother at CDG before the flight was closed? How come a small airline had to come to the rescue of my mother after 2 of the world’s largest airlines abandoned her at Paris?

KrisYYZ

60 replies: All unread, showing first 25:
 
User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 1, posted (5 years 11 months 3 weeks 6 days 11 hours ago) and read 8865 times:

Maybe there was a language barrier


God bless through Jesus, Jeff
User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 2, posted (5 years 11 months 3 weeks 6 days 11 hours ago) and read 8859 times:

It goes to show that it is better to fly on the same airline all the way through in a case like this. And CDG is not a fun airport for connections. Sorry to hear what happened to your mother. Why did she not stay the night in Paris?

User currently offlineN747PE From United States of America, joined Jul 2005, 100 posts, RR: 0
Reply 3, posted (5 years 11 months 3 weeks 6 days 11 hours ago) and read 8767 times:

Kris YYZ why didn't you set up the assist with AF. CDG is their main hub and I would think AF would have more resources to help your mom. Please don't think I am making excuses for AC, what they did was unforgivable. If she is brave enough to try again I would suggest letting AF handle the transfer. Good Luck Mike

User currently offline787onfinal From United States of America, joined Apr 2008, 17 posts, RR: 0
Reply 4, posted (5 years 11 months 3 weeks 6 days 11 hours ago) and read 8764 times:

sorry to hear that...

User currently offlineKrisYYZ From Canada, joined Nov 2004, 1590 posts, RR: 0
Reply 5, posted (5 years 11 months 3 weeks 6 days 9 hours ago) and read 8431 times:



Quoting Jeffrey1970 (Reply 1):
Maybe there was a language barrier

I'm sure that was a contributing factor but that is one of the reasons that we requested special assistance for her.

Quoting N747PE (Reply 3):
Kris YYZ why didn't you set up the assist with AF. CDG is their main hub and I would think AF would have more resources to help your mom. Please don't think I am making excuses for AC, what they did was unforgivable. If she is brave enough to try again I would suggest letting AF handle the transfer. Good Luck Mike

The request was made to AF when the ticket was purchased in Budapest. When she arrived in CDG, AF crew took her to the terminal on a separate bus so they did know that she needed assistance. And yes, you right that AF is more at fault here. AC told me beforehand that it would be AF's responsibility to get her to the gate and AC staff would take over from there.

Anyways, I'm now trying to get a free ticket from AC or AF so that I may go and see my heart-broken mom in Budapest.

KrisYYZ


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 6, posted (5 years 11 months 3 weeks 6 days 7 hours ago) and read 8229 times:

I am sorry to hear of your experience Kris. Unfortunately, CDG is probably the worst airport to transfer in the world (and yes, I prefer transferring in say LAD over CDG) ... and the ADP staff are rude and sad. I would recommend writing a strong letter to the Canadian Transportation Agency in Montreal as they are very customer focussed ... forget writing to AF or France in general. The concept of customer service or treating people well does not exist.

Saludos,
A.



Live, and let live.
User currently offlineCambrian From United Kingdom, joined Sep 2003, 619 posts, RR: 5
Reply 7, posted (5 years 11 months 3 weeks 5 days 12 hours ago) and read 7389 times:

Yes, this also happened to me in a way.

We were flying AF ATH-CDG-LHR in business class on 1 ticket with a 90 minute stopover at CDG. My father cannot walk far and needs wheelchair assistance to get to the plane.

Everything went smoothly at Athens. We got to CDG and there was no wheelchair. No one seemed to know or care about it. My dad said that he would try to walk it. He was told by the Air France staff that the gate for the LHR flight was close. Well, it wasn't- we arrived in 2E and the flight was leaving from 2F.

My dad almost crawled the whole way and I kept thinking that he was going to keel over at any minute. In the end I managed to balance him precariously on a luggage trolley. We felt totally demeaned and the AF staff were without exception rude and uncaring- I speak French fluently so I was able to explain the situation to various people- those hard-nosed AF bitches really didn't care a jot, and we were flying in Business class.

By the time we got to the gate our connecting flight had left and we were luckily put on to the next one- the last flight of the day.

I do feel sorry to hear your story. AF and ADP are a shambles in this respect.


User currently offlineAswissinmad From Spain, joined Sep 2005, 148 posts, RR: 1
Reply 8, posted (5 years 11 months 3 weeks 5 days 2 hours ago) and read 6999 times:

If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).
Sure they could have gone the extra mile but in this case AF is responsible only for BUD-CDG (CDG being the final destination for them) and AC's responsibiily starts when the pax checks-in (on-time) at the point of departure. Airlines don't usually have staff sitting around waiting to help people travelling on their competitors.

Next time buy a through-fare ticket and she will be well taken care of. Sometimes going for the cheapest option through multiple tickets is taking many risks.


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 9, posted (5 years 11 months 3 weeks 5 days ago) and read 6908 times:

Well well well... I have had terrible experiences transferring in CDG and it was ALL AIR FRANCE! I had an international - domestic transfer and my French isn't all that. Signs are a sin to follow so I had no choice but to ask for help. Several occassions, I asked "Pardon moi monseur / madame, parlez vous Anglaise?", ...

...and the reply I got?

"Sorry, we do not speak English". IN ENGLISH!

CDG has to be one of the worse places to ever get stranded. This was in 1999 so I guess things have not changed much.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3240 posts, RR: 17
Reply 10, posted (5 years 11 months 3 weeks 4 days 12 hours ago) and read 6472 times:
Support Airliners.net - become a First Class Member!

Never request a wheelchair at CDG.From experience and we were flying IAD-CDG-CAI in F.We waited 40 minutes on the plane for a wheelchair.The excuse there is only 2 wheelchairs at CDG and the service is contracted to an outside company.It was a mess.


I am against any terrorist acts committed under the name of Islam
User currently offlineWouwout From Netherlands, joined Dec 2007, 124 posts, RR: 0
Reply 11, posted (5 years 11 months 3 weeks 4 days 11 hours ago) and read 6379 times:



Quoting Aswissinmad (Reply 8):
If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).
Sure they could have gone the extra mile but in this case AF is responsible only for BUD-CDG (CDG being the final destination for them) and AC's responsibiily starts when the pax checks-in (on-time) at the point of departure. Airlines don't usually have staff sitting around waiting to help people travelling on their competitors.

Next time buy a through-fare ticket and she will be well taken care of. Sometimes going for the cheapest option through multiple tickets is taking many risks.

I have to agree. The call center will probably tell you: yes it's in the computer and it will be fine. They probably did put it in the computer. However AC's responsibility starts after checking in. Don't expect big companies to change or adjust their procedures for one case. These companies survive on their standard procedures only.


User currently offlineKrisYYZ From Canada, joined Nov 2004, 1590 posts, RR: 0
Reply 12, posted (5 years 11 months 3 weeks 4 days 5 hours ago) and read 6142 times:



Quoting Aswissinmad (Reply 8):
If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).
Sure they could have gone the extra mile but in this case AF is responsible only for BUD-CDG (CDG being the final destination for them) and AC's responsibiily starts when the pax checks-in (on-time) at the point of departure. Airlines don't usually have staff sitting around waiting to help people travelling on their competitors.

Next time buy a through-fare ticket and she will be well taken care of. Sometimes going for the cheapest option through multiple tickets is taking many risks.

This is true. It would have been much better if she flew via FRA on LH/AC. The flight via CDG was the cheapest and was recommend by the travel agency in Budapest. If Malev still had year-round service to YYZ this incident wouldn't have ever happened.

I'm flying on KLM to Budapest on sunday. The AMS-BUD leg is codeshared and operated by MA. I'll be my first time on a B777!!!


I had no idea that CDG is so chaotic and so poorly operated. I can't believe the amount of horrible experinces by fellow A.netters.

Thanks!!!

KrisYYZ


User currently offline767Lover From , joined Dec 1969, posts, RR:
Reply 13, posted (5 years 11 months 3 weeks 4 days 4 hours ago) and read 6083 times:



Quoting Wouwout (Reply 11):
I have to agree. The call center will probably tell you: yes it's in the computer and it will be fine. They probably did put it in the computer. However AC's responsibility starts after checking in. Don't expect big companies to change or adjust their procedures for one case. These companies survive on their standard procedures only.

If the purchaser is told that yes, we can take care of it, then it is not "changing procedures for one case." The purchaser assumes it IS standard procedure.


User currently offlineBrightCedars From Belgium, joined Nov 2004, 1286 posts, RR: 2
Reply 14, posted (5 years 11 months 3 weeks 3 days 18 hours ago) and read 5864 times:

Flying C from BEY to BRU via CDG and AMS (don't ask), the flight is ticketed as AF from BEY although operated by ME. 6-hour delay in leaving BEY (Hajj season, go figure the fleet planning), arrive in CDG, run to gate for later connecting flight confirmed at in-lounge desk in BEY: told there is no place booked for me and closed flight to my nose, and also there is no later flight that will let me connect to BRU. They looked at me and said I can try to catch the TGV train and hope for a refund.
They wouldn't provide transfer thru anywhere else, accommodation of any kind, or the TGV train ticket. Got my luggage delivered only 3 weeks later! Filed a complaint and refund request for the train, got nothing after more than a year.

Air France and CDG are the worst options you can possibly choose for. I won't make the same mistake again.

Oh, and I speak fluently French  Smile



I want the European Union flag on airliners.net!
User currently offlineDavescj From United States of America, joined Jun 2007, 2292 posts, RR: 0
Reply 15, posted (5 years 11 months 3 weeks 3 days 13 hours ago) and read 5662 times:



Quoting Ryanair!!! (Reply 9):
Several occassions, I asked "Pardon moi monseur / madame, parlez vous Anglaise?", ...

...and the reply I got?

"Sorry, we do not speak English". IN ENGLISH!

And Skyteam has English as a language!

For your mom -- always a through ticket.

For all others, avoid CDG like the black hole it is, unless you're brave.

Kris, write a letter of complaint to AC and AF both. I'd also contact who ever has oversight for the diabled in France. I"m sure they have some advocacy group in the government, similar. At least so it doesn't happen to someone else!

In all, shame on AF.

Dave



Can I have a mojito on this flight?
User currently offlineToulouse From Switzerland, joined Apr 2005, 2753 posts, RR: 58
Reply 16, posted (5 years 11 months 3 weeks 3 days 13 hours ago) and read 5662 times:

Kris, I do feel for your mother. It must have been an awful and frustrating experience for her.
However I do agree with Aswissinmad quoted below:

Quoting Abrelosojos (Reply 6):
The concept of customer service or treating people well does not exist.

Rubbish Abrelosojos. I have always found CDG a pleasure to transfer at (I do know many say the opposite, but as one of the largest hubs in Europe, only some normal people will dislike it and others will like it, a bit like LHR. Your comment on "treating people well does not exist" in AF or France is a tad of an over-exaggeration. I've been living here in France for 6 yaers now, have lived in other countries and travelled extensivcely, I find that the notion of "treating people well", common courtesy and being poilte is far more prevelant than in many other counties I've lived in/travelled to.

Quoting Aswissinmad (Reply 8):
If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).
Sure they could have gone the extra mile but in this case AF is responsible only for BUD-CDG (CDG being the final destination for them) and AC's responsibiily starts when the pax checks-in (on-time) at the point of departure. Airlines don't usually have staff sitting around waiting to help people travelling on their competitors.

Totally agree.

Again, I must defend CDG and AF. For years while I was living in MAD before my father passed away two years ago, and before EI had an extensive route network between DUB and MAD, my father quickly realised that to visit me AF routing DUB-CDG-MAD was his best option for the assistance he required (wheelchair and oxygen). Supplied for free by AF, he never once had a problem. He had numerous problems with IB and other airlines before trying the AF option and then stuck with AF. When I moved to TLS, he only got to visit me once. Similar to Kris, and as EI still hadn't started its direct DUB-TLS service he flew EI DUB-LGW then BA LGW-TLS and there was confusion over his oxygen. Wheelchair assistance was never a problem in any airport, but on one of the BA flights and one of the EI flights the oxygen was supplied (and he'd had to pay BA for it). However the crews were great, and quickly solved the problem for him. But this shows how messages, despite confirmations by phone, can go astray when flying different airlines.



Long live Aer Lingus!
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3240 posts, RR: 17
Reply 17, posted (5 years 11 months 3 weeks 3 days 10 hours ago) and read 5557 times:
Support Airliners.net - become a First Class Member!

Toulouse,you must be one of the rarest persons on earth who had some praise for CDG and AF.


I am against any terrorist acts committed under the name of Islam
User currently offlineNzrich From New Zealand, joined Dec 2005, 1515 posts, RR: 1
Reply 18, posted (5 years 11 months 2 weeks 5 days 17 hours ago) and read 5008 times:



Quoting Jeffrey1970 (Reply 1):
Maybe there was a language barrier

Even with a language barrier you can tell if someone needs help so that is no excuse at all .. I just had one where a Chinese lady needed help gave her assistance even thou she could not speak a word of English and her English was better than my Chinese !! After a bit of working out got her onto the right flight which just happened to be mine and we looked after her till she met her family .. The elderly passenger was very appreciative of our help ( told via her family interpreting ) , i can only hope that if I'm ever in that situation someone would help me in the same way !! I find it amazing how some people can not be bothered helping those in need these days ..

Its also amazes me that just because its not booked as one ticket some airlines think its not their responsibility .. I know we at NZ have organised help for passengers connecting regardless if its been booked on one ticket or as separates .. In the end its called service and if passengers need help than it should be given regardless .. For instance just had a lady i picked up on a domestic flight after she transferred from a international flight , she was transferring to a rail connection in the city centre at our destination we made sure she got to her shuttle to the railway station to help ease a bit of her journey .. If we can do this AC and AF should of been able to help this lady transfer and meet her next flight ..



"Pride of the pacific"
User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 19, posted (5 years 11 months 2 weeks 5 days 16 hours ago) and read 4958 times:

I only do CDG if I'm going to Paris. If I'm connecting anywhere in the world I do everything I can to avoid CDG. AMS, FRA, MAD (love the new T4 and T4S), BRU, MUC, even the dreaded LHR, are better than CDG.

That's my experience anyway. Have done it 3 times and always had a hassle, delays and problems with luggage. I learned my lesson around CDG. I'm sure most people never have a problem, perhaps it's just my kharma, but I avoid CDG when I have to connect, though, I love Paris as a city! - go figure!


User currently offlineFlyboy_se From Qatar, joined Feb 2000, 780 posts, RR: 5
Reply 20, posted (5 years 11 months 2 weeks 5 days 14 hours ago) and read 4897 times:

Its really bad that they couldent help with a wheelchair.There is no excuse.Instead of blaming one another they should have fixed the chair regardless.

I am surprised tho to hear so many people have had bad experiences with AF and CDG. Alltho i agree that CDG is not the most convenient place to transfer, i have never had any problems even on short connections. I always found the staff helpfull and pleasant.From my own experience AF has one of the best customer service out there.I know few phrases in French, but have always communicated in English without problems. Also a simple Bonjour and Merci goes a long way.



Let´s fly away
User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3049 posts, RR: 3
Reply 21, posted (5 years 11 months 2 weeks 5 days 10 hours ago) and read 4779 times:

It makes LHR T5 look like state of the art.  duck 


you don't get a second chance to make a first impression!
User currently offlinePnwtraveler From Canada, joined Jun 2007, 2199 posts, RR: 12
Reply 22, posted (5 years 11 months 2 weeks 5 days 9 hours ago) and read 4663 times:

My brother recently flew AF from YYZ to CDG to Senegal. A seasoned traveler he didn't have any problems. He said the AF food was good, the flight staff indifferent but not rude, but the ground staff at CDG were brusk to put it mildy. There was someone making a big scene with the ground agents and they were yelling back at her. He could only get a bit of the conversation. The loading in Senegal was chaotic and like many places in Africa a mad rush to board. His seat was occupied when he finally got on board because he didn't push and shove like everyone else was. The one flight attendant was very unhelpful and basically told him to find his own seat elsewhere. Now a bit hot under the collar he found the in charge explained the situation, and said he wasn't sitting in the middle anywhere and would either like his aisle seat as assigned or would like an upgrade to first. The incharge marched back and had the person move to their assigned seat and was apologetic to him. Other than that the flights were uneventful.

Why did you mother not fly AF the whole way? I have heard AF ground agents will only go so far with transfers to competing airlines. Hence making your mother find AC alone.


User currently offlineGoldorak From France, joined Sep 2006, 1778 posts, RR: 4
Reply 23, posted (5 years 11 months 2 weeks 5 days 8 hours ago) and read 4528 times:



Quoting SOBHI51 (Reply 17):
Toulouse,you must be one of the rarest persons on earth who had some praise for CDG and AF.

No he's not. Me too.
I'm sorry but A.net is full of similar story that can, unfortunately, happen on any airlines in any country (please do a simple search in the forums about bad experiences on AZ, BA, IB...and without talking about US airlines). But some people are always ready and happy to jump in a french-bashing thread. Do you really think AF would have succeed as they did since the early 90's if they were so bad ? About CDG, yes I do agree that it WAS a bad airport to connect in general. But since last year things have really improved and CDG offer now good transit conditions for AF flights with a focus on 2C, 2D, 2E and 2F.

Quoting Abrelosojos (Reply 6):
I would recommend writing a strong letter to the Canadian Transportation Agency in Montreal as they are very customer focussed

and what will this bring ? The incident did not happened in Canada, and did not involved AC (you may disagree with that, but for AC, this lady was too late for check-in. End of story). That's a risk to take when you travel on different airlines/alliances. Sometimes, it works well, sometimes not as in this case.

Quoting Abrelosojos (Reply 6):
forget writing to AF or France in general. The concept of customer service or treating people well does not exist

your post is just ridiculous and infamous.

Quoting Aswissinmad (Reply 8):
If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).
Sure they could have gone the extra mile but in this case AF is responsible only for BUD-CDG (CDG being the final destination for them) and AC's responsibiily starts when the pax checks-in (on-time) at the point of departure. Airlines don't usually have staff sitting around waiting to help people travelling on their competitors.

Next time buy a through-fare ticket and she will be well taken care of. Sometimes going for the cheapest option through multiple tickets is taking many risks.

Totally agree with you. Although, I don't support what happened to KrisYYZ's mother, I think it was a great mistake from the travel agent to propose such a routing on 2 airlines which do not belong to the same alliance. It's not AF's job (whose responsibility ends at CDG, the final destination for AF) to help people to find their way to the counters of their competitors to check-in for their next flight. And to add to the difficuly, this lady spoke limited English. So, to me, it was obvious from the beginning that this would not work well. In such a case it was obvious that the travel agency should have proposed an entire itinerary on AF (or LH, BA, etc) or the current one (AF+AC) but with a longer transit time at CDG.
This being said, dear KrisYYZ, I feel very sorry for your Mum and I hope she's fine and will be able to visit you sometimes soon in YYZ..


User currently offlineViscount724 From Switzerland, joined Oct 2006, 24062 posts, RR: 22
Reply 24, posted (5 years 11 months 2 weeks 5 days 5 hours ago) and read 4315 times:



Quoting Aswissinmad (Reply 8):
If you sent your mom on 2 separate tickets through CDG, well sorry but that wasn't very smart! (I doubt AF and AC cooperate on BUD-YYZ, it would have been AF all the way through CDG or AC via a Star Alliance hub).

The original posting sounds like it was one ticket at a through fare. AC sells many through fares connecting to/from AF (and other non-Star Alliance carriers) via CDG. And until AC moves from T2 to T1 at CDG it's much more convenient to connect from AC to AF or vice versa than to most Star Alliance carriers which use T1 on the opposite side of the airport.


25 BAW716 : I agree. The delivering carrier is responsible for transferring the passenger to the interline connection IF the proper arrangements were made in adv
26 Brilondon : This is not a good reason at a supposedly major international airport like CDG. Surely to God there was someone on the AF or AC staff who could speak
27 Ikramerica : In my experience France is not the place to go if you want anyone to offer to speak another language than French. Even at airports and major rail sta
28 WorkFlyer : In the original post there seems to be some indication that whilst there has been a request made for mobility assistance this assitance had not been
29 Hmmmm... : AC staff are just a bit above Aeroflot in their dedication to customer service. The old Aeroflot that is. The new Aeroflot is probably a bit better. A
30 Boeingluvr : As much as I do believe AC doesn't have the best service in the world. I cannot blame the agent in this case. The a/c was probably almost boarded at t
31 FlySSC : KrisYYZ, Air France offers a very efficient special assistance service for disabled pasengers. It is called "SAPHIR". You can find informations about
32 CuriousFlyer : While I think the airlines did not do great there, and this is not uncommon, why on earth did you put an old disabled woman alone on a short connectio
33 BestWestern : I use CDG every second week in transit, and its fine for AF AF flights - since the opening of 2E. Transfers are easy these days. I have given up on H
34 WunalaYann : Add me to the list of "the rarest persons", then. Sorry to hear about the disaster, Kris. True. Although, believe it or not, the situation has improv
35 JGPH1A : Dream on. CDG is Paris airport, pure and simple. AF (like all French government institutions) can't get it into their heads that not everybody lives
36 BestWestern : Not going to happen,
37 Toulouse : Nope I'm not. A few have popped up in this thread, just read it. Glad to hear that, just like myself. Unfortunately Goldorak is right here, and that
38 BestWestern : I've used CDG 12 times this year connecting Non - Schengen to Non Schengen, and all have been smooth easy connections. CDG 2E and 2F are amongst the b
39 FlyboyOz : Hmmm...that's very odd. You know what...when i arrived in SFO by NZ, a NZ ground staff helped me to transfer from the international terminal to the AC
40 JJJ : Put me on that group, too. I fly AF almost every other week and find their product on a par if not superior to their euro competitors. CDG is a mess
41 WunalaYann : I know. We only accept the very finest. Indeed. I still wonder why God and/or Darwin even bothered with inventing the rest of the world... It is not
42 Toulouse : Ha, ha, ha... (sorry, was dreaming there for a second)
43 Gisors : Wrong. Stereotypes are funny, especially when wrong. You're a little bit late...
44 FRAT : Again, can you explain, what AC did wrong in this case? The pax who was booked didn't show up in time. We still don't know the exact ticket informati
45 BestWestern : Wait till the Munster All Blacks match - thats when we Dream! Which leads me to think that the pax was on two tickets, otherwise the flight would hav
46 BAStew : We have the same problem with wheelchair passengers at BA all the time. I can't imagine how many connecting flights must be missed because of delays w
47 JGPH1A : They may be privatised, but all AF staff still seem to behave like they're fonctionnaires. I'm pretty sure there's a mandatory union rule that you ar
48 Post contains links Ikramerica : http://www.theonion.com/content/atlas/ Click on France. It's very funny. "France is the only country in the world." It's not WRONG nor a STEREOTYPE.
49 Jouy31 : Count me in as well. Transfers between 2F and 2E are a breeze now, as well as transferring from 2D to 2E. Transfers involving 2C are not that great,
50 Sebring : Skipping all the stereotypes and bias in this thread, suffice it to say that it dealing with a less than fully ambulatory old person, travelling alone
51 JGPH1A : They suck too.
52 GuyBetsy1 : I don't know what fare you paid in the end by AC/AF/KL all showing published fares of US$682 plus tax for May travel. So maybe it was about $50 cheap
53 JoePatroni : I totally agree with the last post. This sounds like a dreadful connection for a marathon runner! Regardless, I fail to see why AC is at fault here. T
54 Heathrow : sometimes they can be a@@holes. I recomend her to fly MA in future, with their non-stop to YYZ from BUD. Otherwise, put her on a connection with a sin
55 OzGlobal : Ditto that. I'm Australian, grew up in Oz and Washinton DC and have now lived 5 years in France and I am always glad to come home here. I regularly v
56 WunalaYann : On a more serious note, I have come across many of the embarrassing (for the French front-line staff, not the poor non-French-speaking customer) situ
57 Klyk1980 : Kris YYZ, Sorry to hear that but I don't think Air Canada with any problem on this case. Check-in close on time to avoid delay. Push back early does n
58 AFGMEL : I have to say that I would not have put my (recently deceased) elderly frail mother on a flight and expect her to change airports. Personally I would
59 Klyk1980 : One more thing...I did a transfer at CDG early this year, I was surprisingly satisfy. Well..It was all with AF. I arrived CDG at 6am from HKG and need
60 Vctony : The one, and only, time I was in CDG was in April of 1999. I distinctly remember connecting there to be a disaster. The connection was IAD-CDG-FCO on
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New Air Accord Canada-Switzerland posted Wed Oct 30 2002 15:35:58 by Gerardo
ZK-SUH To Reenter Service With Air NZ posted Mon Apr 29 2002 00:33:59 by TG992
737-200 End Of Service For Air NZ... posted Thu Nov 15 2001 11:07:51 by Freedomair737
Iran Air To Canada? posted Wed May 16 2001 02:00:18 by AmirAA