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Continental CO 49 BOM-EWR Delayed By 20 Hours  
User currently offlineKaran69 From India, joined Oct 2004, 2881 posts, RR: 18
Posted (6 years 2 months ago) and read 11873 times:

Hydraulic failure delays Mumbai-New York flight by 20 hours

http://www.tradingmarkets.com/.site/news/Stock%20News/1536318/

Mumbai, May 10, 2008 (Asia Pulse Data Source via COMTEX) -- -- Passengers of the Mumbai-New York flight of American carrier Continental Airline underwent an ordeal after their flight was delayed by 20 hours because of hydraulic failure.
The flight, originally scheduled for departure at 2300 hrs on Thursday, left Mumbai at 1900 hrs on Friday. The economy class passengers, who were taken off the aircraft at around 0030 hrs on Friday, had complained the cabin crew left them unattended.

A Continental Airline official in India said the airline would look into the the passengers' complaints on case-to-case basis.


We all know delays are part and parcel of the airline industry the way you handle the delays sets your airline above the others, an unfortunate event for the passengers with commitments though

Karan

28 replies: All unread, showing first 25:
 
User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2741 posts, RR: 4
Reply 1, posted (6 years 2 months ago) and read 11862 times:
AIRLINERS.NET CREW
HEAD MODERATOR



Quoting Karan69 (Thread starter):
The economy class passengers, who were taken off the aircraft at around 0030 hrs on Friday, had complained the cabin crew left them unattended.

What do they think they were doing? Its not like they were off partying. They aren't there to babysit adults they are there for safety. Here we go again though too. I hope this doesn't explode into a big ordeal. Whenever I see something like this on the news I hear something about jetBlue in 2007.
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineCMHfreqflyer From United States of America, joined Apr 2008, 61 posts, RR: 0
Reply 2, posted (6 years 2 months ago) and read 11814 times:

Jetblueguy22 -

Agreed that this does not look like a big deal - 90 minutes seems about right for CO to figure out that they had a major mechanical problem.

But - I'm always surprised that no one on one of the planes involved in the Jet Blue debacle called 911 - after 8 or 10 hours I'm thinking that I would be close to saying that I was being held hostage too!
D


User currently offlineSeattle ops From United States of America, joined Aug 1999, 202 posts, RR: 0
Reply 3, posted (6 years 2 months ago) and read 11763 times:

They should be used to this in India, aren't most of Air India's flights 20 hours late?

User currently offlineCoalways From United States of America, joined Feb 2008, 360 posts, RR: 0
Reply 4, posted (6 years 2 months ago) and read 11779 times:

I wonder how long they stayed onboard all together becuase after a while the Crew would go illigel for the flight as the flight is 16+ hrs

It sounds like the passengers were takeing good care of as stated in the release that they were put into a Five Star Hotel


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17278 posts, RR: 46
Reply 5, posted (6 years 2 months ago) and read 11729 times:



Quoting Karan69 (Thread starter):
The economy class passengers, who were taken off the aircraft at around 0030 hrs on Friday,

This begs the question, would it have been worse to keep the passengers "imprisoned" onboard for 20 hours, or in the BOM terminal Wink?



E pur si muove -Galileo
User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2741 posts, RR: 4
Reply 6, posted (6 years 2 months ago) and read 11729 times:
AIRLINERS.NET CREW
HEAD MODERATOR



Quoting Coalways (Reply 4):
It sounds like the passengers were takeing good care of as stated in the release that they were put into a Five Star Hotel

And didn't pay a dime for it. THey shouldn't be too upset.
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3588 posts, RR: 10
Reply 7, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11639 times:

I had the same sort of experience on the CO DEL-EWR flight. Mechanical problem, 5 star hotel, flight delayed until the next day. Not a big deal. CO gave me ~$600 credit (I had a Biz class ticket) for the inconvenience.

Just a sensationalistic newspaper article (not uncommon in the media,as we all know).


User currently offlineIkramerica From United States of America, joined May 2005, 21456 posts, RR: 60
Reply 8, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11572 times:

It sounds like the Y pax were not taken care of right away, but had to wait, and the pax felt like they were being treated poorly. But it also just sounds like CO had to work out the arrangements for the J pax first, all 40-50 of them, and then take care of Y. With limited ground staff, I guess that's fair? They did pay lots more to be on the flight. I would expect that at EWR, the Y pax would not have had to wait so long, but also would not have stayed at a 5 star hotel. There are plenty of crappy hotels around EWR to choose from…  Wink


Of all the things to worry about... the Wookie has no pants.
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 9, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11517 times:

I can't believe they left pax on the aircraft, without crew. It doesn't make sense. Sound like once they knew it went mech, everyone was taken off and accomodated -- which does make sense.

That said, "Y" pax left? I've never seen this. Usually all are taken off, unless they had ground crew book the J class, come on, give them reservations, let them go, etc. But the whole thing sounds contrary to standard practice. I can never think of a time I was in J and allowed off the plane before Y pax when it was a mx cancellation. Groundstaff simply had us all get off, got us all hotels, and that was it. Total non drama.

Dave



Can I have a mojito on this flight?
User currently offlineIkramerica From United States of America, joined May 2005, 21456 posts, RR: 60
Reply 10, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11518 times:

I would also imagine they had to spend a little time finding 200 potential rooms in the area open at 1AM. You can't just snap your fingers and find 200 rooms. Takes a bit of time. And again, J pax get set up first.


Of all the things to worry about... the Wookie has no pants.
User currently offlinePNQIAD From India, joined May 2006, 586 posts, RR: 0
Reply 11, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11501 times:



Quoting Seattle ops (Reply 3):
They should be used to this in India, aren't most of Air India's flights 20 hours late?

And the basis for your smart a$$ comment / question is? First of all, while AI is not the epitome of punctuality, your assumption is still a bit excessive. And not seeing any emoticons after it suggests to me that you were not trying to be sarcastic either.

Also, there is a wide spread perception (and with some good reason) in Indian population that western (US / European) airlines to tend to give secondary treatment to flights out of India. While it has changed significantly in the last few years, earlier it would be obvious with the older aircrafts with worn out interiors LH and others used to ply on India routes and the general attitude of FAs.

Truth be told though - in this case - 90 min. seems a reasonable amount of time and not much to complain about.


User currently offlineSchipholjfk From United States of America, joined Jan 2005, 579 posts, RR: 6
Reply 12, posted (6 years 1 month 4 weeks 1 day 23 hours ago) and read 11434 times:



Quoting Seattle ops (Reply 3):
They should be used to this in India, aren't most of Air India's flights 20 hours late?

Really... you have any proof?



The fun of flying... love it !!!
User currently offlineSpdBrdConcorde From United States of America, joined Jan 2004, 171 posts, RR: 0
Reply 13, posted (6 years 1 month 4 weeks 1 day 22 hours ago) and read 11223 times:

The culprit was Ship 13...IIRC

User currently offlineBrissedk From Denmark, joined Nov 2007, 383 posts, RR: 0
Reply 14, posted (6 years 1 month 4 weeks 1 day 22 hours ago) and read 10983 times:



Quoting Jetblueguy22 (Reply 6):
And didn't pay a dime for it. THey shouldn't be too upset.
Blue

They paid 20 hours of their lives, when in fact they shouldn't have paid anything. What would you suggest?

Regards,
BJ



Frequent flyer based in CPH - mostly heading to: OSL, HEL, KEF, FAE and EWR
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1104 posts, RR: 8
Reply 15, posted (6 years 1 month 4 weeks 1 day 20 hours ago) and read 10952 times:



Quoting MaverickM11 (Reply 5):
This begs the question, would it have been worse to keep the passengers "imprisoned" onboard for 20 hours, or in the BOM terminal ?

LOL, I honestly think CO did them a favor by keeping them in the nice 777 for that long instead of the BOM airport.


User currently offlineIan1121 From United States of America, joined Jun 2006, 16 posts, RR: 0
Reply 16, posted (6 years 1 month 4 weeks 1 day 19 hours ago) and read 9976 times:

I honestly think that Continental is the worst airline because of their service , but that's just my opinion. If you're going to fly international, try British Airways or Virgin Atlantic.

User currently offline44k From United States of America, joined Aug 2007, 310 posts, RR: 0
Reply 17, posted (6 years 1 month 4 weeks 1 day 17 hours ago) and read 9392 times:



Quoting Slider (Reply 26):
His observation about Indians is correct, whether one wants to argue about it or not.

While human nature and behavior is consistent on a global basis, there are many cultural differences that we in the airline business see consistently. And like I've said a bajillion times before, it's called a generalization because it's generally true. And there is a marked difference between Indians and say, for the sake of argument, Japanese or Americans or anyone. Indians will freak out, get really pugnacious, whereas Japanese typically will write the letter to customer care when they get home.



Quoting Ikramerica (Reply 31):
That is such a naive statement. Human behavior is NOT universal, it is culturally shaped.

As a airline AAgent I whole heatedly agree. I used to dread the flights to ORD in the afternoon because of all the DEL connections! (God forbid it was delayed, which was all too often..) While there are some exceptions to the rule, a clear behavioral pattern does exist!


User currently offlineFlybyguy From United States of America, joined Jun 2004, 1801 posts, RR: 1
Reply 18, posted (6 years 1 month 4 weeks 1 day 14 hours ago) and read 7923 times:



Quoting Ikramerica (Reply 8):
It sounds like the Y pax were not taken care of right away, but had to wait, and the pax felt like they were being treated poorly. But it also just sounds like CO had to work out the arrangements for the J pax first, all 40-50 of them, and then take care of Y. With limited ground staff, I guess that's fair? They did pay lots more to be on the flight. I would expect that at EWR, the Y pax would not have had to wait so long, but also would not have stayed at a 5 star hotel. There are plenty of crappy hotels around EWR to choose from…

Oh come on... fairness would have been based on ticket price. I'd wager that a number of people in Y paid full economy fares which would have trumped anyone in J who got there because of upgrades or award travel.



"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
User currently offlineOjas From India, joined Mar 2008, 2950 posts, RR: 24
Reply 19, posted (6 years 1 month 4 weeks 1 day 14 hours ago) and read 7882 times:

IMO nothing extraordinary has happened, f flight got delayed .... it took time to detect the problem and then CO provided accommodation. I do not think there is any reason to criticize anything in this matter. This has happened in the past to many airlines, and specifically at BOM, EK has the worst reputation of handling such delays.

As far as passengers complaining, I really don't trust the media when it comes to Aviation, and I don't think fellow members should take this opportunity to dig at "Indians" and highlighting their "broad minded" thinking.

There are all sorts of passengers everywhere, and out of 200 if there are 5-6 unruly passengers, that is something unavoidable. And of course we all know that the media highlights the inconvenience of those 5 people than explaining whether CO managed it well or not.

Quoting MHTripple7 (Reply 29):
LOL, I honestly think CO did them a favor by keeping them in the nice 777 for that long instead of the BOM airport.

With an airline like CO, it would have been a bigger favor had they been in the terminal.



A lion does not concern himself with the opinions of the sheep
User currently offlineMir From United States of America, joined Jan 2004, 21421 posts, RR: 56
Reply 20, posted (6 years 1 month 4 weeks 1 day 13 hours ago) and read 7613 times:



Quoting Davescj (Reply 10):
I can't believe they left pax on the aircraft, without crew. It doesn't make sense.

They can't. If passengers are onboard, the crew has to be there.

Quoting Ikramerica (Reply 31):
They were on the plane all of 1.5 hours, at the gate it seems, before it was determined that the plane would not fly soon. As for unattended, we don't know what that means in this context. Didn't get drinks or food offered (unattended), CO crew was not on the plane at all (another meaning for unattended), etc.

Likely means that they didn't get food or drinks. Drinks would probably have been nice, but I don't really see the need for food for just a 90 minute delay. Sounds like CO did pretty much everything that could have reasonably been expected of them given the circumstances.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineDelta777Jet From Germany, joined Jun 2000, 1228 posts, RR: 3
Reply 21, posted (6 years 1 month 4 weeks 1 day 9 hours ago) and read 6941 times:

90 minutes.... over 200 pax .... 1 am in the morning ... I think CO did quite well.

At least they go an hotel, sometimes its not even possible to get hotels for that many pax! And yes...I fly regulary to the US and sometimes on AI and the average delay I had with AI (everything from one on-time to the usal 5 hour delay up to 28 hours) was about 10 hours. But I always say...you get what you pay for...and I never got a hotel from AI !



Fly easyJet
User currently offlineCricket From India, joined Aug 2005, 2966 posts, RR: 7
Reply 22, posted (6 years 1 month 4 weeks 1 day 8 hours ago) and read 6753 times:

Sigh... while racial categorisations don't help on a forum like this it is true that airline passengers in India complain a hell of a lot. They are so used to being ignored (from the bad old days of AI and recently of Air Deccan) that until you scream nothing ever happens. The problem is often not with the cabin crew but the ground staff which tries to do minimal work, I recently got into a flap with LH over luggage, and until you short-circuit the system by making phone calls, things never move. But it just takes one rotten apple to ruin a bunch....


A300B2/B4/6R, A313, A319/320/321, A333, A343, A388, 737-2/3/4/7/8/9, 747-3/4, 772/2E/2L/3, E170/190, F70, CR2/7, 146-3,
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 23, posted (6 years 1 month 4 weeks 1 day 6 hours ago) and read 6374 times:



Quoting Schipholjfk (Reply 14):
And we Americans don't expect the same? Your age may have something to do with your answer. Sometimes it is better to keep dumb mouth shut than show how shallow we Americans can be. Can you even point out where Mumbai is on a map?

i totally agree! for example, look at the behavior and the attitude of SOME of the american expatriates here in dubai.. (not all of them, but a big part of them)



PHX - i miss spotting
User currently offlineDotolohc From Taiwan, joined Jan 2007, 6 posts, RR: 0
Reply 24, posted (6 years 1 month 4 weeks 1 day 5 hours ago) and read 5942 times:

I don't know what happenedin BOM since I wasn't there. But in EWR, CO had hotel room key, hotel bus, and all the new bording pass waiting for pax outside the FIS. CO even ask TSA to do overtime so the pax can just recheck the bag right away. And that was around 2am EST.

25 Luv2cattlecall : You know, as an Indian, my initial reaction was to take offense and go all PC on you, but I can't... you are certainly nearly 100% correct! I try to
26 ORDagent : I can personally attest to this! I worked international departures at ORD for several years and cultural differences showed up on every flight. On th
27 LAXDESI : Good point. Most people, including myself, hold certain stereotypes--positive and negative--of other groups. Yes, that includes your own racial/ethni
28 Cakentennis : Yes you can and should if you value dignity. People harboring stereotypes is way too common. People changing their behavior, especially in the servic
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