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Outraged At SAS Reservation System!  
User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Posted (6 years 1 month 3 weeks 3 days 10 hours ago) and read 2868 times:

Hi all,

I recently purchased a Business Class Ticket with SAS from BHX-CPH-SVG and return and well, im not impressed at all. I have to fly this segment but first of all, SAS's prices are ridiculous, costing over 5400NOK one-way, equivalent to around 500GBP, but besides this, when i received my itinerary it shows this:

OUTWARD FLIGHT: SK2536, Operated by AIR BALTIC
XXMay, 19:00, Birmingham Birmingham International Airport Terminal 1
XXMay, 22:00, Copenhagen Copenhagen Apt Terminal 3
OUTWARD FLIGHT: SK1878, Operated by ATLANTIC AIRWAYS
XXMay, 22:45, Copenhagen Copenhagen Apt Terminal 3
XXMay, 00:05, Stavanger Stavanger

Even though i purchased a C class ticket, im only flying C in ONE of the flights, on SK2536!
All other flights do not operate C, as none of the flights are with SAS aircraft. I called the airline reservation desk, and the representative told me that 'yes' i had purchased a C ticket, but Atlantic Airways is operating on behalf of SAS on these routes due to the withdrawal of the DHQ400. This is the funny part, on first flight as travel in C cabin, 30K baggage & food service. Though on all other flights, Food & beverage for purchase, 20K baggage! I asked if i had booked everything in Y what the price would be and it came to an equivalant of 300GBP!

What do you guys think?
Is this actually allowed!? To sell a C ticket for all segments, but only one flight of the FOUR is in the actual C cabin, including baggage allowance and service!

[Edited 2008-05-18 08:20:06]


"Work Hard, Fly Right" - Continental Forever
23 replies: All unread, jump to last
 
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1746 posts, RR: 18
Reply 1, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2819 times:

I think there seems to be a misunderstanding here. If you only have an allowance of 30kg on one of the segments and 20kg for the other, that means that you did not purchase a through fare ticket in business class, but rather the reservation system has combined a business class fare on one of the legs with an economy class fare on the other leg. The thing is, if you selected that you wanted a business class fare, then the reservation system would search for a Y class fare on the flight which doesn´t have a c class cabin that at least offers the same or similar conditions.

User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Reply 2, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2809 times:

My itinerary still states Business Class for all flights...... But 20K on baggage of 3/4 flights.... It's the most ****** itinerary i have ever seen....


"Work Hard, Fly Right" - Continental Forever
User currently offlineSomeone83 From Norway, joined Sep 2006, 3284 posts, RR: 3
Reply 3, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2792 times:

Think you must have misunderstood something. SAS doesn't have C-class on intra-Scandinavian routes, but if you have a C-class ticket you will sit in economy extra, which btw SAS calls Y. The reason why you still can buy a C-class tickets are due to fare rules and regulation, which is the same reason they sell C-class tickets on domestic flights.

So if you flight is lacking C-class, you will be placed in Y aka Economy Extra and you will get free food and beverage......including champagne if you wish. Atlantic Airways operated flights between CPH and UK are 3 class flights with Business, Economy Extra and Economy


User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Reply 4, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2782 times:

I see, thank you for the clearifications.

A.Net always helps out.

:D



"Work Hard, Fly Right" - Continental Forever
User currently offlineSomeone83 From Norway, joined Sep 2006, 3284 posts, RR: 3
Reply 5, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2751 times:

Btw I did a dummy-booking SVG-CPH-BHX at sas.no and it states:

"Prisregler: Business"

i.e. even though you sit in Y on your first leg, you are entitled to 30kg of checked luggage, and you will also get 200% frequent flyer points etc etc. So the only thing lacking is the actuall C-class cabin, as you will be seated in Economy Extra


User currently offlineDufo From Slovenia, joined May 1999, 798 posts, RR: 4
Reply 6, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2708 times:

Simply get refund and book another flight.


I seriously think I just creamed my pants without any influence from any outside variables.
User currently offlineLAXintl From United States of America, joined May 2000, 24707 posts, RR: 46
Reply 7, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2695 times:

If the flights and fare are so "outrageous" why did you accept and book them?


From the desert to the sea, to all of Southern California
User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Reply 8, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2676 times:

because it was the only latest flight with that connection.....
why would i book it otherwise?

see... i don't wish to start arguments... i only wondered if it was wrong for an airline to sell the tickets in C category if i fly Y category.... apparently i am flying C, only SAS's way.... i don't wish to start throwing " you an idiot etc" around....

i only asked a question, sorry if it bothered you

to those who cleared it up, thank you

[Edited 2008-05-18 08:59:49]


"Work Hard, Fly Right" - Continental Forever
User currently offlineOA260 From Ireland, joined Nov 2006, 26787 posts, RR: 58
Reply 9, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2655 times:

My guess its a mixed ticket C and Y . If the other flights state 20 Kilos then they are certainly not C class. It could be a mixed fare basis ticket. Airlines do it all the time. You can buy a C class ticket on BA for instance on a DUB-LHR-JFK but the DUB-LHR will be in Y class as its a codeshare operated by EI and they have no C class.

User currently offlineMaersk737 From Denmark, joined Feb 2004, 669 posts, RR: 1
Reply 10, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2651 times:

Please read reply # 5.

Cheers

Peter



I'm not proud to be a Viking, just thankfull
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 11, posted (6 years 1 month 3 weeks 3 days 9 hours ago) and read 2626 times:

Also, check carefully the break down of the ticket price, for the premium y sections, they may list a J cabin for the entire trip, but only have charged a Y price for that cabin. Yes, I know it is crazy and complicated.

Dave



Can I have a mojito on this flight?
User currently offlineGreenjet From Ireland, joined Aug 2001, 950 posts, RR: 1
Reply 12, posted (6 years 1 month 3 weeks 3 days 3 hours ago) and read 2339 times:



Quoting Horvik89 (Thread starter):
I recently purchased a Business Class Ticket with SAS from BHX-CPH-SVG and return and well, im not impressed at all. I have to fly this segment but first of all, SAS's prices are ridiculous, costing over 5400NOK one-way, equivalent to around 500GBP, but besides this, when i received my itinerary it shows this:

OUTWARD FLIGHT: SK2536, Operated by AIR BALTIC
XXMay, 19:00, Birmingham Birmingham International Airport Terminal 1
XXMay, 22:00, Copenhagen Copenhagen Apt Terminal 3
OUTWARD FLIGHT: SK1878, Operated by ATLANTIC AIRWAYS
XXMay, 22:45, Copenhagen Copenhagen Apt Terminal 3
XXMay, 00:05, Stavanger Stavanger

When booking online it clearly states that these flights are operated by these other airlines.

However I agree that SAS's prices can be ridiculous. I recently booked DUB-CPH for the end of June and it was cheaper to fly BA to LGW, stay overnight at the Hilton and get Sterling the following morning, than book with SAS.


User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Reply 13, posted (6 years 1 month 3 weeks 3 days 3 hours ago) and read 2272 times:

yeah, SAS seems to be a little messed up in the last few years.... i just think that SAS has such an advantage of being in Scandinavia. ALso, does anybody know why they suddenly started to order Airbus short haul aircraft like the A321 and A319?! They operated a whole Boeing/McD fleet. And now it seems like thay have Boeing 737-400/500/600/700/800, MD81/82/83/87. Airbus A319/321's. Also, Avroes... Fokker 50's.... Its all so messed up and im guessing the operations is expensive to have so many fleet types. Also, the EWR-OSL was theirs but they simply just quit it. It doesnt make sense to me....


"Work Hard, Fly Right" - Continental Forever
User currently offlineSomeone83 From Norway, joined Sep 2006, 3284 posts, RR: 3
Reply 14, posted (6 years 1 month 3 weeks 3 days 2 hours ago) and read 2231 times:



Quoting Horvik89 (Reply 13):
ALso, does anybody know why they suddenly started to order Airbus short haul aircraft like the A321 and A319?! They operated a whole Boeing/McD fleet. And now it seems like thay have Boeing 737-400/500/600/700/800, MD81/82/83/87. Airbus A319/321's. Also, Avroes... Fokker 50's.... Its all so messed up and im guessing the operations is expensive to have so many fleet types

They've had the Airbuses for 6 or 7 years so they aren't exactly new. Also remember that SAS actually are 4 airlines (SAS-Norway/Sweden/Denmark/International(IC)). And regarding the fleet, it's not too complicated:

SAS Norway - 737-400/500/600/700/800 and Fokker 50
SAS Sweden - MD-80 and 737-600/800 (and previously Q400)
SAS Danmark - MD-80 and 319/321 (and previously Q400)
SAS IC - 330/340

SAS Norway has their own AOC (the old BU one), while the rest are using the common SAS AOC, however it was decided this week that all the SAS entities should get their own AOC

What creates a big mess was the grounding of the Q400, thats were most of the Avro's came from and most of them are flying on behalf of SAS Denmark to/from CPH. The only exceptions are the Avros leased from Transwede that are mainly flying ARN/OSL-LCY as those are the only one able to do this route (the Q400 can't do LCY-OSL/ARN due to weight restriction and even when they did LCY-CPH were they stretching it) SAS Sweden only operated the MD-81/82 which are in practical terms are the same while SAS Denmark has MD-81/82 and all the MD-87. All the CRJ-900 that will begin to arrive this fall will go to SAS Denmark.

Although fleet commonality is a benefit, its more important for a LCC than a network carrier and fleet commonality are also over rated here at a.net where people think fleet commonality are deciding factors in a merger process


User currently offlineLarshjort From Denmark, joined Dec 2007, 1409 posts, RR: 0
Reply 15, posted (6 years 1 month 3 weeks 3 days 2 hours ago) and read 2213 times:



Quoting Someone83 (Reply 14):
SAS Norway - 737-400/500/600/700/800 and Fokker 50
SAS Sweden - MD-80 and 737-600/800 (and previously Q400)
SAS Danmark - MD-80 and 319/321 (and previously Q400)

How come there is a lot of the MD80's on norwegian register?

/Lars



139, 306, 319, 320, 321, 332, 34A, AN2, AT4, AT5, AT7, 733, 735, 73G, 738, 739, 146, AR1, BH2, CN1, CR2, DH1, DH3, DH4,
User currently offlineUtapao From Thailand, joined Jul 2005, 645 posts, RR: 9
Reply 16, posted (6 years 1 month 3 weeks 3 days 2 hours ago) and read 2188 times:

Airline and internet booking sites can certainly be convenient and great thing for the flying public.

They also present some challenges for the average traveler. Change of gauge flights, aircraft types unfamiliar to the average guy, not knowing to check alternate times, dates, airports,etc. Many issues are caused by the traveler not noticing terminal changes, long connections, tight but legal connections, etc., which are all displayed, but not noticed.

Horvik89's situation would baffle almost everyone unless they were experienced with the carrier involved, or a travel agent, etc.

I'm a big fan of booking sites, but in some cases having a travel agent can avoid problems. Everyone on this site is light years above the majority of the traveling public as far as familiarity with the industry, fares, destinations, etc. I have seen some pretty incredible examples of problems less experienced travelers have gotten themselves involved in. And in the days of non-refundable tickets, penalty charges, baggage charges, etc., they are often left holding the bag.

Horvik89, if the fare is refundable the difference in prices might justify doing so.

Good Luck...



Sawasdee khrab!
User currently offlineSomeone83 From Norway, joined Sep 2006, 3284 posts, RR: 3
Reply 17, posted (6 years 1 month 3 weeks 3 days 1 hour ago) and read 2166 times:



Quoting Larshjort (Reply 15):
How come there is a lot of the MD80's on norwegian register?

The country of register are irrelevant. Actualy a majority of SAS aircrafts are on Norwegian register due to more leanient tax-rules, especially due to sale-leaseback rules. The country of register doesn't mean anything in SAS' fleet. Both SAS SE, DK and IC have many aircrafts on Norwegian register, but all of SAS Norways aircrafts are on Norwegian registert (he he who should have thought of Norway as a tax-heaven  Wink )


User currently offlineSomeone83 From Norway, joined Sep 2006, 3284 posts, RR: 3
Reply 18, posted (6 years 1 month 3 weeks 3 days 1 hour ago) and read 2166 times:



Quoting Larshjort (Reply 15):
How come there is a lot of the MD80's on norwegian register?

The country of register are irrelevant. Actually a majority of SAS aircrafts are on Norwegian register due to more leanient tax-rules, especially due to sale-leaseback rules. The country of register doesn't mean anything in SAS' fleet. Both SAS SE, DK and IC have many aircrafts on Norwegian register, but all of SAS Norways aircrafts are on Norwegian registert (he he who should have thought of Norway as a tax-heaven  Wink )


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 1 month 3 weeks 2 days 19 hours ago) and read 2030 times:

Also bear in mind you did book a one way, and they are mostly always more expensive then returns because of the fare basis used. If it is a thru ticket, you would (or should) get the higher baggage allowance all the way thru, but no idea on how SAS operate there policy on baggage.

User currently offlineLarshjort From Denmark, joined Dec 2007, 1409 posts, RR: 0
Reply 20, posted (6 years 1 month 3 weeks 2 days 18 hours ago) and read 2027 times:



Quoting Trekster (Reply 19):
Also bear in mind you did book a one way



Quoting Horvik89 (Thread starter):
I recently purchased a Business Class Ticket with SAS from BHX-CPH-SVG and return and well

Besides I think it's a lot of money, I've been trying to book through SAS dk's site on those flighttimes in MAy, and the most expensive I've found was ~4400 dkr thats approx 440£

/Lars



139, 306, 319, 320, 321, 332, 34A, AN2, AT4, AT5, AT7, 733, 735, 73G, 738, 739, 146, AR1, BH2, CN1, CR2, DH1, DH3, DH4,
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 1 month 3 weeks 2 days 18 hours ago) and read 2022 times:

My bad, sorry, it was return.
(I put it down to having just woke up)


User currently offlineHorvik89 From Norway, joined Nov 2007, 79 posts, RR: 0
Reply 22, posted (6 years 1 month 3 weeks 1 day 8 hours ago) and read 1720 times:

Hahaha, guess what, Norway's Avinor (owners of almost all airports in Norway), has decided to go on strike!
They closed all west coast airports and the airports in the north! This including my SVG! Beautiful eh? Not SAS fault, but wow, thats all i have to say, there is absolutely no way of getting into Stavanger for me, not even through neighboring city of Bergen!

 Sad



"Work Hard, Fly Right" - Continental Forever
User currently offlineAAMDanny From United Kingdom, joined Apr 2008, 348 posts, RR: 0
Reply 23, posted (6 years 1 month 3 weeks 1 day 1 hour ago) and read 1596 times:



Quoting Horvik89 (Reply 2):
My itinerary still states Business Class for all flights...... But 20K on baggage of 3/4 flights.... It's the most ****** itinerary i have ever seen....

At check-in your e-tkt would state what what you booked so the check-in staff would know your allowances,

if they dont notice you have a C class ticket point it out to them, if they still persist with an issue contact the duty manager/supervisor...


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