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Finnair Long Haul Service Upgrade  
User currently offlineOkAY From Finland, joined Dec 2006, 672 posts, RR: 0
Posted (6 years 7 months 1 week 3 days 4 hours ago) and read 3709 times:

There has been some discussion about the lacks of AY long haul cabin service. In the newest staff magazine published by the airline, there is an article about what AY is going to change in order to serve its passengers better.

According to the article, the changes are based on the feed back received from passengers in 2007.

Specially Tokyo-route was chosen to be reviewed most, as it is one the oldest long haul routes AY has, and because of its constant well performance. The feed back also shows that on this route the passengers are most critical.

As of 1st of May, in tourist class, there will be two hot towel services on the Tokyo route, instead of one, as earlier. Also, the different choices of food will be offered to the customers in menu cards. There will also be a free snack offered to customers. Amenity kit will be provided to passengers in tourist class, too. Also, one flight attendant has been added on the flights.

Changes applying to all long haul routes in business class include "Good Morning" -juice service to passenger starting to wake up for breakfast.

As of May the 9th, all menus will be changed, and the frequency of changing them will be more rapid. Spring/Summer time will have totally different service concept than the one during Fall/Winter, and the food will change every month.

Due to ecological reasons, the airline has decided to give up on separate sashes of salt and pepper, these will now be offered to customers by crew member using a real pepper and salt mills.

On routes to Kanton, Hongkong and Bangkok there will be a choice of two meals in tourist class around the year.

The Airbus fleet Business class service will be changed in a way that after meal, cheese and dessert service will be done separately, focusing on more personal customer service and possibility to offer good, quality dessert wines and beverages.

On the new Seoul route, in tourist class, there will be a free snack as well as menus handed to customers with the Korean choice of meal.

-----------------------


Well, it's a start eh? Now, out with the MD11s and in with the new Airbus fleet and customer satisfaction will be better, me thinks!

okAY

19 replies: All unread, jump to last
 
User currently offlineJfk777 From United States of America, joined Aug 2006, 8513 posts, RR: 6
Reply 1, posted (6 years 7 months 1 week 3 days 4 hours ago) and read 3659 times:
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there has to be more in the USA for Finnair then FT. Lauderdale and JFK. ORD, BOS and Miami are all large AA stations or hubs.

User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 7 months 1 week 2 days 21 hours ago) and read 3450 times:

Really good news they are improving their long haul service, it has been strange they offer a good intra-European product at the same time, thinking of meals especially.

Quoting Jfk777 (Reply 1):
here has to be more in the USA for Finnair

AY have said they will turn back to West in coming years, one plan is to offer US-India connections via HEL. Their corn business is in the Europe-Asia connections, I think investing in US service has been seen too risky but I am happy if they will be able return to US soon.


User currently offlineAddd From United States of America, joined May 2007, 397 posts, RR: 0
Reply 3, posted (6 years 7 months 1 week 2 days 13 hours ago) and read 3154 times:



Quoting OkAY (Thread starter):
Due to ecological reasons, the airline has decided to give up on separate sashes of salt and pepper, these will now be offered to customers by crew member using a real pepper and salt mills.

Great. That's the way to make the difference - surely, the best way for the airline to go green and reduce its carbon footprint is to get rid of salt and pepper sashes...


User currently offlineWILCO737 From Greenland, joined Jun 2004, 9118 posts, RR: 76
Reply 4, posted (6 years 7 months 1 week 2 days 13 hours ago) and read 3127 times:
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Quoting OkAY (Thread starter):
Well, it's a start eh? Now, out with the MD11s and in with the new Airbus fleet and customer satisfaction will be better, me thinks!

 cry   hissyfit  is it just the fault of the MD11 that the costumer satisfaction is so bad?

WILCO737 (MD11F)
 airplane 



It it's not Boeing, I am not going.
User currently offlineFlyingClrs727 From United States of America, joined Apr 2007, 738 posts, RR: 0
Reply 5, posted (6 years 7 months 1 week 2 days 13 hours ago) and read 3106 times:



Quoting Addd (Reply 3):
Great. That's the way to make the difference - surely, the best way for the airline to go green and reduce its carbon footprint is to get rid of salt and pepper sashes...

I wonder if the unused individual salt packets ever cause maintenance problems for passenger aircraft. If they tear and leak salt, it could get into crevices and cause corrosion.


User currently offlineB747forever From Sweden, joined May 2007, 17148 posts, RR: 10
Reply 6, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 3050 times:



Quoting WILCO737 (Reply 4):
is it just the fault of the MD11 that the costumer satisfaction is so bad?

Yes it is so. AYs MD-11s are in a really bad shape. AY have been many many times forced to cancell flights because of the MD-11s going tech. AYs MD 11 is a kind of disaster.



Work Hard, Fly Right
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 7, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 3039 times:

Great... AY is finally doing what decent airlines in most parts of the world (esp Asia) have been doing for ions...


There's always a better way to fly...
User currently offlineWILCO737 From Greenland, joined Jun 2004, 9118 posts, RR: 76
Reply 8, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 3034 times:
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Quoting B747forever (Reply 6):
Yes it is so. AYs MD-11s are in a really bad shape. AY have been many many times forced to cancell flights because of the MD-11s going tech. AYs MD 11 is a kind of disaster.

I heard a different story about AY MD11s... That they are actually in a pretty good shape regarding their age! Other airline MD11s are not in that good shape... That's what I've been told by my company... And all the MD11 operator having good contact to each other....

WILCO737 (MD11F)
 airplane 



It it's not Boeing, I am not going.
User currently offlineB747forever From Sweden, joined May 2007, 17148 posts, RR: 10
Reply 9, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 3032 times:



Quoting WILCO737 (Reply 8):
heard a different story about AY MD11s... That they are actually in a pretty good shape regarding their age! Other airline MD11s are not in that good shape... That's what I've been told by my company... And all the MD11 operator having good contact to each other....

Strange, because for a while ago there was a thread going around here about how bad AYs MD 11s are. Maybe a Finnish member can shed some light to this.



Work Hard, Fly Right
User currently offlineWILCO737 From Greenland, joined Jun 2004, 9118 posts, RR: 76
Reply 10, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 3024 times:
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Quoting B747forever (Reply 9):
Strange, because for a while ago there was a thread going around here about how bad AYs MD 11s are. Maybe a Finnish member can shed some light to this.

maybe... But that's what I've been told by my company! but it is pretty much one year ago! So maybe the quality has gone down...?

WILCO737 (MD11F)
 airplane 



It it's not Boeing, I am not going.
User currently offlineFinnaviation From Finland, joined Mar 2007, 255 posts, RR: 0
Reply 11, posted (6 years 7 months 1 week 2 days 12 hours ago) and read 2988 times:



Quoting B747forever (Reply 6):
AYs MD-11s are in a really bad shape. AY have been many many times forced to cancell flights because of the MD-11s going tech. AYs MD 11 is a kind of disaster.

Bad shape? Disaster? What is this story behind this?


User currently offlineKaitak From Ireland, joined Aug 1999, 12598 posts, RR: 34
Reply 12, posted (6 years 7 months 1 week 2 days 11 hours ago) and read 2952 times:



Quoting Addd (Reply 3):
Great. That's the way to make the difference - surely, the best way for the airline to go green and reduce its carbon footprint is to get rid of salt and pepper sashes...

I'd take that with a grain of salt!

Personally, I'd love to fly AY before the M11s go out of the service; if you worked things right, you could (from London or Manchester) fly four different AY types!

Is there any report of how pax are reacting to charges for snacks, which I understand they do on some long haul flights?


User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 13, posted (6 years 7 months 1 week 2 days 11 hours ago) and read 2916 times:



Quoting WILCO737 (Reply 10):
So maybe the quality has gone down...?

I have understood the major problem has been the rarity of MD-11, if one goes tech in BOM or PEK fixing the problem is slower and more expensive, compairing to the all 747's with the same age and older. But yes this has been discussed many times before.

Quoting SQ772 (Reply 7):
Great... AY is finally doing what decent airlines in most parts of the world (esp Asia) have been doing for ions...

Well they have been doing something right, thinking of the shape of the company  Wink But anyway the service upgrade is a good news.


User currently offlineWILCO737 From Greenland, joined Jun 2004, 9118 posts, RR: 76
Reply 14, posted (6 years 7 months 1 week 2 days 11 hours ago) and read 2900 times:
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Quoting Andaman (Reply 13):
I have understood the major problem has been the rarity of MD-11, if one goes tech in BOM or PEK fixing the problem is slower and more expensive, compairing to the all 747's with the same age and older. But yes this has been discussed many times before.

That's true. But the good thing is that the MD11 operator work together pretty good. We once had a technical problem in SIN and FedEx helped us out, they had a spare part there... Which is good!! but of course if you go tech where no other operator is flying to, it takes quite some time to repair it...

WILCO737 (MD11F)
 airplane 



It it's not Boeing, I am not going.
User currently offlineTeme82 From Finland, joined Mar 2007, 1643 posts, RR: 0
Reply 15, posted (6 years 7 months 1 week 2 days 10 hours ago) and read 2798 times:
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Quoting WILCO737 (Reply 8):
I heard a different story about AY MD11s... That they are actually in a pretty good shape regarding their age!

I think they are but the seats aren't so good ....



Flying high and low
User currently offlineSolnabo From Sweden, joined Jan 2008, 859 posts, RR: 2
Reply 16, posted (6 years 7 months 1 week 2 days 9 hours ago) and read 2746 times:

What do the cabin crew think of the A343 compared with MD11, better galleys wider isles etc?

Kiitos

//Micke  wave 



Airbus SAS - Love them both
User currently offlineOkAY From Finland, joined Dec 2006, 672 posts, RR: 0
Reply 17, posted (6 years 7 months 1 week 2 days 9 hours ago) and read 2735 times:

Yep, AYs maintenance is well known for MD11, KLM and Lufthansa for example buy maintenance services from AY for their MD11 fleets. It is not about the a/c being in bad shape as B747forever suggested, but the age. MD11 is not, I guess then, a really reliable plane when it ages.

Quoting Kaitak (Reply 12):
Is there any report of how pax are reacting to charges for snacks, which I understand they do on some long haul flights?

This is, if you decide to buy those chargeable snacks and do not settle for the stuff that is available for free.

Quoting WILCO737 (Reply 4):

Customer satisfaction has not actually been bad, in general people have been happy with the product AY offers, but sure there can always be made upgrades. And yes, the MD11s (unreliable, no personal IFE etc etc...) need to go, asap please!

okAY


User currently offlineJariarkko From Finland, joined Jun 2007, 20 posts, RR: 0
Reply 18, posted (6 years 7 months 1 week 2 days 9 hours ago) and read 2704 times:



Quoting B747forever (Reply 6):
Yes it is so. AYs MD-11s are in a really bad shape. AY have been many many times forced to cancell flights because of the MD-11s going tech. AYs MD 11 is a kind of disaster.

What I have heard is that the issue with the relative common flight cancellations and delays is that the long-haul fleet is almost full time in the air, and there's very little buffer for maintenance. Better utilization than they had previously, and better utilization than many other airlines.

In addition, there has been claims of downsizing the maintenance department, getting rid of extra people, etc. and that this was a bad move considering the later success they had in the long haul flights.


User currently offlineRavel From Finland, joined Feb 2006, 137 posts, RR: 0
Reply 19, posted (6 years 7 months 1 week 1 day 20 hours ago) and read 2447 times:



Quoting AY" class=quote target=_blank>OkAY (Reply 17):
Yep, AYs maintenance is well known for MD11, KLM and Lufthansa for example buy maintenance services from AY for their MD11 fleets. It is not about the a/c being in bad shape as B747forever suggested, but the age. MD11 is not, I guess then, a really reliable plane when it ages.

It is also worth noting that Aeroflot's cargo MD-11's will get maintenance in HEL (just like their DC-10's right now).


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