Swiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 1, posted (5 years 11 months 20 hours ago) and read 5644 times:
I just Googled "American Airlines Lost & Found"
Q: I left an item on my flight or at the airport. How do I contact Lost and Found?
A: Each airport has its own method for processing lost and found requests. If you left an item at the airport or on your flight, please contact the Lost and Found office of the airport from or to which you were traveling. For your convenience, airport hours of operation are accessible from our Airport Information and Ticket Counter Hours page.
AA1818 From Trinidad and Tobago, joined Feb 2006, 3414 posts, RR: 4
Reply 2, posted (5 years 11 months 20 hours ago) and read 5625 times:
I know this is not the same scenario, but it might ease your mind. A few weeks ago I was travelling MIA-JFK and the guy next to me left his blackberry in the MIA AAdmirals Club lounge. The F/A gave him the AAdmirals club number and they found it while he was still on the phone to them (he used his wife's phone). He then gave them his FedEx account info so they could send it to him! I was very impressed with how helpful the F/A was and also the AA staff at the Admirals club lounge. They searched for about 20 minutes and we were delayed after boarding for about an hour.
Ringing the airport might help, but if it's valuable, AA might have help onto it, so maybe try rining AA @ ORD and they can direct you. The longer you wait though, it'll probably get more difficult to revocer as these things usually are passed around since no-one wants the responsibility of keeping it safe!
Skyguy From United States of America, joined Feb 2004, 477 posts, RR: 0
Reply 4, posted (5 years 11 months 17 hours ago) and read 5504 times:
Unlikely you will get it back. I once lost my reading glasses which fell somewhere into the J-class seat on a flight from LHR-ORD, the FA's were helpful and helped pull th cusions out but the glasses were lost somewhere in the machinery of the seat. FA said that she would fill out a request that maintenance fish the glasses out (they were a $200 pair) and would hand it to Lost & Found at ORD. Needless to say, L&F said they never got anything. I tried on several occasions to contact them but got passed around on the phone.
Truth I believe is L&F is handled by the same outfit that handles lost baggage, this an outside contractor that AA oustources this service to. They wear AA uniform but are not AA employees. A well connected colleague of mine who worked in the airline industry said there is no control over L&F and any valuable or interesting items are generally taken by the employees themselves. You could push it and call this theft but that is what goes on.
"Those who talk, do not know, and those who know, do not talk."