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UA Puts A Screw To The Pax  
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Posted (6 years 5 months 1 day 11 hours ago) and read 14972 times:

I would like to get a general consensus of how this situation should be handled from both travelers/public and airline professionals.

* Pax purchases ticket on United Airlines MSY/CPH in Jan 08 for travel in Jun/Jul in economy class - 4 tickets.

* United decided to cancel the last leg of the trip out of ORD-MSY on 04Jul and provides no protection on UA or OA.

* I called UA to determine what would be offered to get pax home, was offered travel the next day but UA would not pay for hotel or cancel the entire ticket and refund. This would force the pax to purchase new tickets at $1900 each - about $657 more than originally paid per person.

* Was originally booked on a 335p flight (codeshare operated by SK); there is a 1230p codeshare operated by SK via IAD that United cooperates with which would get the pax home the same day and they are fine with that schedule. The flight is available in economy.

* United states that they cannot place pax on that connection because W inventory not available.

United is leaving these passengers in a lurch - time wise and financially. Un-tied quotes Rule 260 and is done with it.

What is the opinion on how UAL is handling this matter? Regardless of a rule, which I might add is not quoted at time of purchase.

This is a very interesting manner for a company to handle their customers ... just wondering what would you do if you were the passenger and/or what would you do if you were the company to keep the customer happy?

85 replies: All unread, showing first 25:
 
User currently offlineCAL764 From United States of America, joined May 2008, 377 posts, RR: 0
Reply 1, posted (6 years 5 months 1 day 11 hours ago) and read 14913 times:

 Wow! ...Shocking, but it wouldn't be the first time something of this magnitude struck passengers  duck 


1. Fly to Win 2. Fund Future 3. Reliability 4. Work Together CO: Work Hard, Fly Right...
User currently offlineUnitedTristar From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 5 months 1 day 11 hours ago) and read 14863 times:

I would call back...get another agent...they would probably be able to book you though IAD

User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 3, posted (6 years 5 months 1 day 11 hours ago) and read 14793 times:

The United COC states that it will accomadate you WITHOUT stopover (meaning 8 or more hours at ORD)...


C) SCHEDULE IRREGULARITY
1) WHEN A PASSENGER WILL BE DELAYED BECAUSE OF A SCHEDULE
IRREGULARITY INVOLVING A SA)">UA FLIGHT WHICH, FOR THE PURPOSES OF THIS
RULE, FOR TICKETS ISSUED ON/AFTER SEPT. 1, 1992, FLIGHT DELAYS
EXCEEDING 2 HRS., OR SA)">UA CANCELS THE PASSENGER'S RESERVATION PURSUANT TO
PARAGRAPHS A) OR D), RULE 135 (CANCELLATION OF RESERVATIONS) EXCEPT FOR
CANCELLATIONS OF RESERVATIONS DUE TO A WORK STOPPAGE:
A) SA)">UA WILL TRANSPORT THE PASSENGER WITHOUT STOPOVER ON ITS
NEXT FLIGHT ON WHICH SPACE SA) and Eagle Air/Arnaflug (Iceland)">IS AVAILABLE AT Macedonian Airlines (Greece)">IN THE SAME CLASS OF SERVICE AS
THE PASSENGER'S ORIGINAL OUTBOUND FLIGHT AT NO ADDITIONAL COST TO THE
PASSENGER.
B) IF SA)">UA SA) and Eagle Air/Arnaflug (Iceland)">IS UNABLE TO PROVIDE ONWARD TRANSPORTATION
ACCEPTABLE TO THE PASSENGER, SA)">UA, WITH CONCURRENCE OF THE PASSENGER,
WILL ARRANGE FOR THE TRANSPORTATION ON ANOTHER CARRIER OR COMBINATION
OF CARRIERS WITH WHOM SA)">UA HAS AGREEMENTS FOR SUCH TRANSPORTATION. THE
PASSENGER WILL BE TRANSPORTED WITHOUT STOPOVER ON ITS (THEIR) NEXT
FLIGHT(S), AT Macedonian Airlines (Greece)">IN THE SAME CLASS OF SERVICE AS THE PASSENGER'S ORIGINAL
OUTBOUND FLIGHT AT NO ADDITIONAL COST TO THE PASSENGER.
C) IF SPACE SA) and Eagle Air/Arnaflug (Iceland)">IS ONLY AVAILABLE AND USED ON A SA)">UA FLIGHT(S)
OF A LOWER CLASS OF SERVICE ACCEPTABLE TO THE PASSENGER, SA)">UA WILL
PROVIDE A REFUND OF THE DIFFERENCE AT Macedonian Airlines (Greece)">IN FARES PURSUANT TO RULE 260
(REFUNDS-INVOLUNTARY).
D) IF SA)">UA SA) and Eagle Air/Arnaflug (Iceland)">IS UNABLE TO ARRANGE ALTERNATE AIR TRANSPORTATION
ACCEPTABLE TO THE PASSENGER, SA)">UA SHALL REFUND THE FLIGHT COUPON(S) FOR
THE UNFLOWN PORTION(S) AT Macedonian Airlines (Greece)">IN ACCORDANCE WITH RULE 260 (REFUNDSINVOLUNTARY).
EXCEPTION 1: SA)">UA SHALL HAVE NO OBLIGATION TO HONOR ANOTHER CARRIER'S
TICKET WHICH DOES NOT REFLECT A CONFIRMED RESERVATION ON SA)">UA, UNLESS THE
ISSUING CARRIER REISSUES THE TICKET FOR ANY CHANGES AT Macedonian Airlines (Greece)">IN ROUTING. AT Macedonian Airlines (Greece)">IN THE
EVENT SUCH CARRIER SA) and Eagle Air/Arnaflug (Iceland)">IS NOT AVAILABLE TO DO SO, SA)">UA RESERVES THE RIGHT TO
REROUTE PASSENGERS ONLY OVER ITS OWN LINES BETWEEN THE POINTS NAMED ON
THE ORIGINAL TICKET.
EXCEPTION 2: PASSENGERS HOLDING TICKETS FOR ANOTHER CARRIER PURCHASED
AT DE21/DE21E/ DE22/FE30/FE32 FARES (OR SIMILAR DISCOUNTED FARES WHICH
PROVIDE FOR TRAVEL ON FIRST CLASS SERVICE) WILL BE ACCEPTED ON SA)">UA FIRST
CLASS SERVICE UPON PAYMENT OF ADDITIONAL FARE TO THE LEVEL OF SA)">UA'S
NORMAL ONE-WAY FIRST CLASS FARES



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineDocLightning From United States of America, joined Nov 2005, 19921 posts, RR: 59
Reply 4, posted (6 years 5 months 1 day 11 hours ago) and read 14714 times:

I believe that what they have done is illegal. Call back. If not, call a lawyer and get a nasty letter sent.

User currently offlineADXMatt From United States of America, joined Jul 2006, 952 posts, RR: 2
Reply 5, posted (6 years 5 months 1 day 10 hours ago) and read 14674 times:

If the ticketed flight is cancelled and the alternate transportation is not acceptable then UA should issue a refund of the ticket. It is unreasonable to create a forced overnight in ORD.

Call back and get another agent. I'm sure an alternate routing that is acceptable can be obtained. If there is availability on the flight but just not the "W" fare bucket, I'm sure there is someone at UA Res that can make it happen.

This is why CO shouuld have been booked to start with.  Smile


User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 6, posted (6 years 5 months 1 day 10 hours ago) and read 14672 times:



Quoting DocLightning (Reply 7):
I believe that what they have done is illegal. Call back. If not, call a lawyer and get a nasty letter sent.

No it isnt illegal. If they will be in ORD for longer than 8 hours, then it is a stopover and UA has to put them on a different airline (per their Contract of Carriage). If they are in ORD for less than 8 hours, it is just a connection, and they must wait. Or they can just be fully refunded the entire amount. It is simple.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlinePHLstudent From United States of America, joined May 2006, 498 posts, RR: 7
Reply 7, posted (6 years 5 months 1 day 10 hours ago) and read 14672 times:

As everyone else stated call back. i have had this happen to me and a different agent was able to do the corrections. It's all about who you get and what day they are having. Also I would head over to the flyertalk.com forum and they can give you some more ideas and possibly the exact words / rules that apply to your situation

User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 8, posted (6 years 5 months 1 day 10 hours ago) and read 14648 times:



Quoting ADXMatt (Reply 8):
UA should issue a refund of the ticket.

UA will, why doesn't anyone get that? The OP even said so.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 9, posted (6 years 5 months 1 day 10 hours ago) and read 14594 times:

I would have booked Continental to begin with --- 1st choice or AA. But schedule off cruise ship didn't work with CO's schedule.

Refund's not an option they paid for a cruise and are under penalty at this point.


User currently offlineLAXintl From United States of America, joined May 2000, 25716 posts, RR: 50
Reply 10, posted (6 years 5 months 1 day 10 hours ago) and read 14560 times:

What really amazes me is the fact that folks in January can plan and book a trip in July -- truly amazing having such a planned life.


Just from the business end of things neither the schedules are not even close to be finalized that far out, nor are good promotional fares marketed with so much leeway.



From the desert to the sea, to all of Southern California
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 11, posted (6 years 5 months 1 day 10 hours ago) and read 14532 times:



Quoting LAXintl (Reply 10):
truly amazing having such a planned life.

I'll plan my summer vacation in the winter. Always good deals..



Doors open, right hand side, next stop is Springfield.
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 12, posted (6 years 5 months 1 day 10 hours ago) and read 14534 times:



Quoting BNinMSY (Reply 9):

UA has to book you on a different airline. Call them up and refer to Rule 240 of their Contract of Carriage.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineFeroze From India, joined Dec 2004, 794 posts, RR: 3
Reply 13, posted (6 years 5 months 1 day 10 hours ago) and read 14467 times:



Quoting Boston92 (Reply 5):

Hey Mr Uninformed, United would WILLINGLY refund the ENTIRE intinery, so what are you talking about?



Quoting Boston92 (Reply 9):
Or they can just be fully refunded the entire amount.



Quoting Boston92 (Reply 11):
UA will, why doesn't anyone get that? The OP even said so.

What the OP said was:

Quoting BNinMSY (Thread starter):
UA would not pay for hotel or cancel the entire ticket and refund

(Emphasis added)


User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 14, posted (6 years 5 months 1 day 10 hours ago) and read 14448 times:



Quoting Feroze (Reply 13):

Wrong.

Quoting BNinMSY (Thread starter):
was offered travel the next day but UA would not pay for hotel

OR

cancel the entire ticket and refund. This would force the pax to purchase new tickets at $1900 each - about $657 more than originally paid per person.




"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 15, posted (6 years 5 months 1 day 10 hours ago) and read 14393 times:

Alright, enough with the "should have booked on CO" and such, because CO has the same policies as UA. Here is what you can do:

1. United MUST book you on a different flight THAT day on either UA or a different airline in the same or higher class of service. You must agree if only a lower class is the available.

2. If UA can not do the above, you have two choices
a) Refund the entire ticket (s).
b) Fly the next day, United has no obligation to pay for a hotel though.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineADXMatt From United States of America, joined Jul 2006, 952 posts, RR: 2
Reply 16, posted (6 years 5 months 1 day 10 hours ago) and read 14345 times:



Quoting BNinMSY (Reply 9):
Refund's not an option they paid for a cruise and are under penalty at this point.

If the ticket is part of an air/sea package check with the cruise line who issued the ticket.

If you booked cruise only will the cruise line adjust booking to be air/sea? Then take refund from UA.


I still say to call back and speak to supervisor and get the IAD connection.


User currently offlineDragon6172 From United States of America, joined Jul 2007, 1203 posts, RR: 0
Reply 17, posted (6 years 5 months 1 day 10 hours ago) and read 14219 times:

Call back and you will get another agent who may be able to help you. If that agent says they can not help you, you simply say that you understand they do not have the ability to help you and ask them to put you in touch with the next person up who maybe can. If the next person cant help, you ask to go up again. You will get what you are asking for, it does not seem unreasonable and there have been plenty of posters who have shown the legal mumbo jumbo of the Contract of Carriage.


Phrogs Phorever
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 18, posted (6 years 5 months 1 day 10 hours ago) and read 14215 times:

Ok prior to posting this I had phoned United Reservations twice; then phoned the United Solutions center twice - to no avail. Today United Sales became involved and they could offer nothing up to the point of this writing.

After seeing these responses to 'just call back and get another agent' (which as described had been done!) ... I thought what the heck ... I have nothing better to do than 'terrorize' United Airlines once more (right!) So I did .. I just phoned them up. Got a Miss. So 'n' So .. and guess what .. she just did it!

Amazing that something like this has to take six phone calls and management involvement .. and I can now thank Angie in MNLRRUA for handling this with a prompt and proper handling of the situation. THANK YOU ANGIE!!!!

Boo to the yuckity yuckity at UAL Corp in the Management Box!


User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 19, posted (6 years 5 months 1 day 10 hours ago) and read 14138 times:



Quoting BNinMSY (Reply 18):

Well, I'm glad you got what you really deserved. Plus, the new routing is much better IMO.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineUnited1 From United States of America, joined Oct 2003, 6002 posts, RR: 9
Reply 20, posted (6 years 5 months 1 day 10 hours ago) and read 14141 times:



Quoting BNinMSY (Thread starter):
Rule 260 and is done with it.

I'm curious why they would be quoting rule 260 to you, rule 260 is all about refunds for travel on UA flights where the ticket was not issued by UA. Was this flight booked via SK using UA as their codeshare partner here in the states or using a travel agent? If so your friends need to contact SK or whatever travel agent was used to book them in order to refund the ticket. Also if the ticket was issued using a third party call them up and have them figure the re-route out for you, I'm sure they have alot of experience in dealing with situations like this.

If not and the flight was booked directly on UA I don't see why rule 260 would even come into play, as I said in my earlier reply just call back you probably just got a bad agent.

http://www.united.com/ual/asset/COC20MAY08final.pdf



Semper Fi - PowerPoint makes us stupid.
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 21, posted (6 years 5 months 1 day 10 hours ago) and read 14109 times:

Quoting United1 (Reply 20):

I believe 260 is Refunds by UA in a situation where travel is interrupted. It gives how the issue refunds when a) travel has not begun, and b) travel has started.

EDIT- I read the rule and cannot find where it says anything about a ticket on a different airlines stock.

[Edited 2008-05-22 17:30:02]


"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineUnited1 From United States of America, joined Oct 2003, 6002 posts, RR: 9
Reply 22, posted (6 years 5 months 1 day 10 hours ago) and read 14088 times:



Quoting BNinMSY (Reply 18):
I can now thank Angie in MNLRRUA for handling this with a prompt and proper handling of the situation. THANK YOU ANGIE!!!!

Go Angie!!!!!

I'm glad you got it worked out....



Semper Fi - PowerPoint makes us stupid.
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 23, posted (6 years 5 months 1 day 10 hours ago) and read 14044 times:



Quoting United1 (Reply 20):
not and the flight was booked directly on UA I don't see why rule 260 would even come into play, as I said in my earlier reply just call back you probably just got a bad agent.

Make that 4 bad agents....

Please note that I am the travel consultant.

Client was booked on UA codeshare ticket/plated on United/016 and trans-atlantic flights were operated by SK.

United kept claiming they needed W class on SK to protect and it was not available.

A refund was not really an option to the client, because to repurchase new tickets would have been about $1k per couple.
United woudl have gladly given up the revenue to not have to deal with the matter until Angie came along and 'made it right'.


User currently offlineClipper136 From United States of America, joined Mar 2006, 319 posts, RR: 0
Reply 24, posted (6 years 5 months 1 day 9 hours ago) and read 13996 times:

This was not "SCHEDULE IRREGULARITY" i.e. Delay or flight cancellation. This appears to be a change of schedule. UA is no longer offering the flight.

This falls under a completely different set of rules because,
a) schedules are subject to change , without notice.
b) notice was given in advance of the start of the trip.

UA is obligated to protect you on the next UA flight that is available with the same booking class you paid for.
If the next flight is not until the following day, it is not UA obligation to assist with hotel.

Your best bet is to call back and speak to a supervisor and remember you attract more flys with honey. If they do reaccommodate you thru IAD it will be due to the kindness of the person you are speaking to.

Your other option is to get a refund for the flight and try to book on another carrier.

Good Luck..........remember.....honey......not vinegar.. Big grin  Wink


25 Boston92 : Without a stopover (no more than 4 hours). Plus, this matter has been resolved...
26 United1 : Sorry I should have been clearer, rule 260 is all about refunds caused by travel interruptions and it explains how to figure out what amount to refun
27 Mcdu : You really want to use the term terrorize? Can I present two significant events at MY carrier that were terrorist actions that led to the loss of man
28 RFields5421 : Some people save for years for the trip of a lifetime.
29 TVNWZ : Can't speak for the OP's world, but good business is to do whatever it takes to make the customer happy--inventory willing. The OP finally got that a
30 BNinMSY : I believe anyone reading this would realize that my use of that term was completely harmless - lighten up! Just to clarify I mean no disrespect to th
31 BNinMSY : One word.... AMEN ... exactly what I'm thinking. Purpose of my post is to gauge how the traveling public vs airline professionals view this type situ
32 Crewchief : As a frequent flyer, I'd love to know the name of the airline you fly for. It'll help tremendously in my trip planning.
33 Dsuairptman : This plight of the pax in this situation sounds like typical United. What a pathetic airline...
34 Tu154m : DL goes ATL-CPH and I believe have more than enough MSY-ATL flights to connect with the CPH leg out of ATL. Should've checked around more and stayed c
35 Chinook747 : I have had this happen with UA with my clients many, many, many times. You need to persist, persist, persist... UA still should have given the option
36 Chinook747 : [quote=LAXintl,reply=10]What really amazes me is the fact that folks in January can plan and book a trip in July -- truly amazing having such a planne
37 PlanesNTrains : Are you serious? Could you be any more anal to the OP? If you cannot differentiate between his use of the word and what happened on 9/11 [or any of t
38 United1 : Agreed it was a massive overreaction by McDu...
39 BNinMSY : Delta does not offer a flight on 04July after 12n ... which is required for any passenger coming off a ship...The fare was about $1530.00 roundtrip .
40 AirTranTUS : I booked a trip for July this year in November last year. And on CO to boot!
41 Boston92 : This has to be the most jinxed trip ever.
42 IPFreely : I was a loyal United customer who made Premier or Premier Exec every year from 2000-2007 (not 2008). In my opinion, UA is handling the matter exactly
43 AirTranTUS : I could have booked it even earlier if I went with BA, but I had my reasons not to.
44 HAMAD : jeez! rekax dude...
45 United1 : Look I've been on hundreds of UA flights and I can count on one hand the number of times that I had a negative experience with them, I've been on NW
46 Davescj : I am surprised UA simply didn't put them in the next fare bucket up. It is hardly the pax fault that UA changed their schedule. This is another examp
47 LGAUAOK : United is not pathetic. I find that they take care of their fliers........ But UA did upset me when they closed their JFK international operations...
48 Intermodal64 : My bet is that the agent you spoke to has been on the job for two weeks and is not even a UA employee. I find that res agents offshore, regardless of
49 HAMAD : i agree with you on that. i bought my ticket once on orbitz because they did a reasonable priced combination of star alliacnice flights that i purcha
50 Tockeyhockey : just yesterday i booked a trip for easter 2009. gotta do it early if you want award seats!
51 Isitsafenow : Did anyone notice that the answers here are like the input you receive from the IRS? All different.....each IRS agent you speak with interprets the si
52 AirNZ : Oh for goodness sake, get a grip.........it's a common figure of speech worldwide!!!!!!!!!!!!
53 DocLightning : So at this point you write a letter to UA. You inform them that when you purchase a ticket, it is their responsibility to provide that transportation
54 Mikefad : As a last resort : The Chicago SunTimes runs a piece called "The Fixer". A sort of Ombudsman for consumers.....Seeing as United is based here in Chica
55 Post contains images Thunder9 : Ahhh, you have seen the wonders of the IET (Interline Electronic Ticketing) universe, Intermodal! As an AAgent @ DFW (at least for now  ), I have se
56 Davescj : They tell you that, but USAirways can fix it for you. I had an interline with them and BA. My F class seat disappeared, when the flight was changed t
57 StuckInCA : If I don't plan that far ahead, I never get to go anywhere. It takes that much forethought just be be able to plan my work schedule around a vacation
58 ChrisNH : I was wondering why we don't see any of those 'We Want to be YOUR Airline!' advertising campaigns any more. I think it's all coming into focus now. To
59 Davescj : Because there is NOTHING there anyone would want! LOL Sad, when you realize how sad everything has gotten. Dave
60 United1 : They did offer a refund Doc right from the beginning.....
61 Boston92 : Which is the point that 75% of people did not understand. The customers were not happy with a refund OR the next available flight.
62 DTWAGENT : As a travel agent. I beleive that UA is resposible for getting these pass. home. They are the ones that XLD this last flight. And if I understand the
63 Boston92 : UA policy is to rebook you on another flight that day. If that is not possible, they rebook you on a different airline for travel on that day. If tha
64 LH459 : Since you're clearly an agent yourself, I'm curious if you were calling the UA "Star Desk" or just regular UA res? The Star Desk usually sorts out th
65 Davescj : AMEN! What is sad, is often the agent isn't allowed to help the customer. For all their faults, ATT (Ma Bell days), allowed operators to do a huge am
66 BNinMSY : Thank you so much for offering this up ... I actually use the United Solutions Desk, which is suppose to provide an even higher level of service than
67 LH459 : Thanks for offering! Almost everything we do with UA goes through a wholesaler, so I'm sure they're working with the Solutions desk. I'm assuming thi
68 DocLightning : Oh, that's different. Then they're just practicing poor business.
69 United1 : No UAs outsourced and contracted phone centers are practicing crappy customer service skills, I hate the fact that they outsourced most of the call c
70 Clipper136 : This would be true if the were in the middle of their trip. Different rules apply if the change happens before the originating travel has begun. As m
71 Mcdu : Do you use the same argument with a policeman if you are stopped for speeding in an area that YOU feel is posted too low? Rules and laws are what sep
72 BNinMSY : No more paper tickets at the end of this week ... also if you flip a paper ticket over i doubt that you will see all the rules associated with fares
73 DocLightning : If those centers are providing poor service, then UA is responsible. If you hire someone to take care of your customers and they screw over your cust
74 United1 : Oh totally agreed however as I said in my post untill the airlines start making money again and the economy improves this is the reality that we live
75 Boston92 : To be honest, UA did you favors to get you on that IAD flight in a higher fare class. They did not have to do that, and frankly, not even CO would ha
76 BNinMSY : In the end .... United Airlines needs to read former Southwest Airlines CEO James Parkers new book "Do the Right Thing" . I think it is hilarious that
77 Clipper136 : In this case the rules of carriage would apply as the outbound portion had not been started. Sorry, I did not mean to imply that you had. From experi
78 DocLightning : My friend just flew WN ISP-BUR. They lost his bag. It came in on the next flight a few hours later. They apologized profusely and gave him a $50 trav
79 DocLightning : So UA did not offer a refund at first. And that is why I would have an attorney send them a letter reminding them that the next time they pull this s
80 United1 : Then we have a discrepancy.....origianly the OP said that they didnt offer a refund and later on the OP stated that they did offer one right off the
81 Mcdu : Policing Authority? Do you want to review contract law and the contracts of carriage? As a matter of fact UAL is bound by the terms of the CONTRACT t
82 BNinMSY : Please review my original post above - UA offered: 1. travel on 05July - and UA would not cover the additional $$ for a hotel 2. cancel itinerary and
83 United1 : I appreciate you clarifying...there was a bit of confusion by a poster who thought UA didn't offer a refund in the first place.
84 DocLightning : Sorry, then. My interpretation of this is that UA declined to pay for a hotel OR refund your ticket. You were actually saying that they said that you
85 Boston92 : If you would have read my reply 14...
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