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Ryanair £96 To Change Name?!  
User currently offlineVasu From United Kingdom, joined Apr 2005, 3916 posts, RR: 0
Posted (6 years 3 months 4 weeks 16 hours ago) and read 5396 times:

A while ago we booked a few STN - POZ return tickets, for £20 return each... since one person dropped out, another was interested in taking this place. Phoned Ryanair to change the name, and after no mention on the website (that I could see) of a charge for this service, the woman on the phone announced that it would cost £96!!

I couldn't believe it... That's nearly four times what we paid for the flight! I said "no thanks", though I could easily have said what was really on my mind...

Basically, is there a cheaper loophole or other way we can let another person fly with this ticket?

Even booking a new flight from scratch would now cost £75... and as students, this would still be too much.

Thanks in advance for any help!

12 replies: All unread, jump to last
 
User currently offlineLarshjort From Denmark, joined Dec 2007, 1475 posts, RR: 0
Reply 1, posted (6 years 3 months 4 weeks 16 hours ago) and read 5371 times:

http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES

According to their website it costs £80 or €100 to change name. And this is how Ryanair make their money, not by flying passengers aroud for £20  Wink

/Lars



139, 306, 319, 320, 321, 332, 34A, AN2, AT4, AT5, AT7, 733, 735, 73G, 738, 739, 146, AR1, BH2, CN1, CR2, DH1, DH3, DH4,
User currently offlineVfw614 From Germany, joined Dec 2001, 4004 posts, RR: 5
Reply 2, posted (6 years 3 months 4 weeks 16 hours ago) and read 5371 times:

In short, no.

That's where Ryanair's multi-million profits come from - not from selling tickets for 1p. And quite honestly, if they sell tickets that cheap, they would be stupid to allow name changes just a few quid because some clever people could easily turn it into a business to book truck-loads of cheap tickets and later sell them and change the name.

[Edited 2008-05-28 05:36:02]

User currently offlineBHXFAOTIPYYC From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 3, posted (6 years 3 months 4 weeks 15 hours ago) and read 5290 times:

The biggest fiddle of all, which Easyjet does too, is name change fee PLUS any difference in the fare between what you paid and what they're selling the seat for on that day.... even though you already had one on the aircraft.


Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineRussianJet From Belgium, joined Jul 2007, 7704 posts, RR: 21
Reply 4, posted (6 years 3 months 4 weeks 15 hours ago) and read 5251 times:
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Quoting Vasu (Thread starter):
after no mention on the website (that I could see) of a charge for this service

I admit that's a lot of dosh for a name change, but you surely didn't expect them to do it for free, did you?



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineVasu From United Kingdom, joined Apr 2005, 3916 posts, RR: 0
Reply 5, posted (6 years 3 months 4 weeks 15 hours ago) and read 5182 times:



Quoting RussianJet (Reply 4):
but you surely didn't expect them to do it for free, did you?

Admittedly I've never had to deal with a name change before...

... but I imagined only a very small admin fee (surely it takes about 2 seconds for someone to delete the old name and type the new one into the computer?


User currently offlineRussianJet From Belgium, joined Jul 2007, 7704 posts, RR: 21
Reply 6, posted (6 years 3 months 4 weeks 15 hours ago) and read 5182 times:
Support Airliners.net - become a First Class Member!



Quoting Vasu (Reply 5):
... but I imagined only a very small admin fee (surely it takes about 2 seconds for someone to delete the old name and type the new one into the computer?

Always think worst case scenario with FR - that way you'll sometimes be pleasantly surprised and never disappointed! Good luck with your trip anyway.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineVfw614 From Germany, joined Dec 2001, 4004 posts, RR: 5
Reply 7, posted (6 years 3 months 4 weeks 15 hours ago) and read 5182 times:

The fee is partly in place to earn revenues for Ryanair, but also to avoid speculative booking with the intention to sell tickets onwards coupled with a name change.

Otherwise it would be quite easy to book, say, 50 seats for 10 GBP on popular routes months in advance and then sell them via eBay or whatever other distribution channel months later for, say, 50 GBP and have the name changed for a "very small admin fee".


User currently offlineTOLtommy From United States of America, joined Dec 2003, 3295 posts, RR: 4
Reply 8, posted (6 years 3 months 4 weeks 15 hours ago) and read 5182 times:



Quoting Vasu (Reply 5):
Admittedly I've never had to deal with a name change before...

... but I imagined only a very small admin fee (surely it takes about 2 seconds for someone to delete the old name and type the new one into the computer?

It might only take 2 seconds, but it has the potential to cost a ton of revenue.

Think about it.... Let's say you could purchase those STN-POZ tickets and change names for a pittance. What would stop you (or some other enterprising soul) to purchase the tickets for 20GBP, then turn around and sell them on Ebay or Craigs List to someone who needs a ticket at the last minute. Instead of buying the ticket from Ryanair at the walkup price, they could pay you 50GBP, change the name cheaply, and save a ton of money.

FWIW, at least you have the option to change for a fee. Most carriers here in the states don't change names, period.


User currently offlineNEMA From United Kingdom, joined Feb 2006, 717 posts, RR: 0
Reply 9, posted (6 years 3 months 4 weeks 12 hours ago) and read 4948 times:



Quoting Larshjort (Reply 1):
According to their website it costs £80 or €100 to change name. And this is how Ryanair make their money, not by flying passengers aroud for £20

Yep i reckon this is one way how they, the low cost airline, make money. Well lets be realistic, it doesnt really cost £80 to do a name change on a computer system by an employee at a desk who operates this system all day long. My guess is that the time factor would be under one minute.

Quoting RussianJet (Reply 4):
admit that's a lot of dosh for a name change, but you surely didn't expect them to do it for free, did you

I agree, especially with their history and ability to create a charge for almost everything.

Quoting Vasu (Reply 5):
I imagined only a very small admin fee (surely it takes about 2 seconds for someone to delete the old name and type the new one into the computer?

This is not that far from the likes of our Banks charging ridiculous amounts for a similar insignificant workload. As it happens the consumer protection and fair trading folks got on the case and in many cases the poor consumer has been repaid recently as most of us have seen, for the daft and unreasonable overcharging.

I would like to see Ryanair,s breakdown of the charge, not going to happen though is it?

Quoting TOLtommy (Reply 8):
then turn around and sell them on Ebay

Illegal to sell tickets such as this on ebay.



There isnt really a dark side to the moon, as a matter of fact its all dark!
User currently offlineVfw614 From Germany, joined Dec 2001, 4004 posts, RR: 5
Reply 10, posted (6 years 3 months 4 weeks 12 hours ago) and read 4917 times:

Quoting NEMA (Reply 9):
Illegal to sell tickets such as this on ebay.

Why?

eBay is only an example. You can think of other distribution channels through which a bulk purchaser could sell cheap tickets after a name change.

Just think about tour operators.... They could simply buy a couple of dozen of seats when the schedule is released and then change the names as soon as bookings come in..... I remember a German tour operator threatening Air Belrin and or TUIFly a while ago that he would simply buy seats on their flights anonymously rather than openly from them. Apparently even with a changing fee he figured it to be cheaper than paying the IT-rates offered him.



And finally, nobody is entitled to a cheap name change. It is an additional service the airline offers and for which it sets whatever fee they think people are willing to pay. This fee does not need to be reasonable in a legal sense. Some carriers do not allow a name change at all for non-flexible tickets.

[Edited 2008-05-28 09:26:59]

User currently offlineNEMA From United Kingdom, joined Feb 2006, 717 posts, RR: 0
Reply 11, posted (6 years 3 months 4 weeks 12 hours ago) and read 4876 times:

Just a brief follow up,


On the Ryanair Fees Page (see the link below) They even charge for using debit cards, which to them is like cash, of course we have to pay them some how, be it a card online or over the phone as we cant physically offer cash. Credit cards acceptably often incur charges with most online and mail order companies but debit card usage to the consumer is generally free. This for me sums up how Ryanair, the low cost airline, try to nick a bit from every angle. As has been posted dozens of times on a.net, with lots of humour too, they will seek to find a charge for almost anything and the difference from the initial figure we see for a journey to the actual final figure can be quite surprisingly different.

You could almost imagine a flight attendant coming round the cabin and saying, excuse me sir, that will be £1 for using the blind or, there is a £0.50 for compulsory use of the seat belt.




http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES

[Edited 2008-05-28 09:40:11]


There isnt really a dark side to the moon, as a matter of fact its all dark!
User currently offlineNEMA From United Kingdom, joined Feb 2006, 717 posts, RR: 0
Reply 12, posted (6 years 3 months 4 weeks 12 hours ago) and read 4858 times:



Quoting Vfw614 (Reply 10):
Why?

eBay is only an example. You can think of other distribution channels through which a bulk purchaser could sell cheap tickets after a name change.

Yeah maybe right but ebay dont allow it, something to do with UK law on selling travel items or tickets. I may be wrong but it might be to do with protecting bonafide companies in the travel business.

I found out last year when i won two open, transferable flight tickets, i stuck them on ebay and before i got any bids they removed them with a long email explaining the situation and a threat to close my account if i tried to re-post them on their site.



There isnt really a dark side to the moon, as a matter of fact its all dark!
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