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Midwest Airlines Job Interview Thursday  
User currently offlineNwaLAS From United States of America, joined Apr 2008, 94 posts, RR: 0
Posted (6 years 4 months 5 days 11 hours ago) and read 3377 times:

I would like to brush up on Midwest Airlines and their financial situation and so forth. Will be interviewed for a customer service position here in Las Vegas.


 Smile


"But She's Sleeping"..... "Ma'am, you cannot have your 3 month old child at the slot machine with you!"
23 replies: All unread, jump to last
 
User currently offlineAlias1024 From United States of America, joined Oct 2004, 2763 posts, RR: 2
Reply 1, posted (6 years 4 months 5 days 10 hours ago) and read 3359 times:

They are a privately held company, therefore financial details are not available. I do know that they are furloughing over 30 first officers, downgrading some captains back to the right seat, and furloughing 50+ flight attendants.

If you know the hubs, management team, and history they will probably be impressed.



It is a mistake to think you can solve any major problems with just potatoes.
User currently offlineAS739X From United States of America, joined Apr 2003, 6153 posts, RR: 24
Reply 2, posted (6 years 4 months 5 days 9 hours ago) and read 3344 times:

wikipedia.com dude


http://en.wikipedia.org/wiki/Midwest_Airlines


ASSFO



"Some pilots avoid storm cells and some play connect the dots!"
User currently offlineLegacytravel From United States of America, joined Aug 2005, 1067 posts, RR: 2
Reply 3, posted (6 years 4 months 5 days 8 hours ago) and read 3344 times:

Look at www.midwestairlines.com look at the history of the airline, the fleets, etc... Try and stay away from wikipedia as that is not always factual.

Regards,

Mark in MKE



I love the smell of Jet fuel in the Morning
User currently offlineDurangoMac From United States of America, joined Dec 2006, 726 posts, RR: 0
Reply 4, posted (6 years 4 months 5 days 8 hours ago) and read 3344 times:

Of course Midwest is know for their slogan "Best Care in The Air," their warm baked on-board chocolate chip cookies and their buy on-board Best Care Cuisine. OK so yes I do work for OO and yes we've got the spill several times even in the office in SGU.

User currently offlineN917ME From United States of America, joined Feb 2005, 730 posts, RR: 1
Reply 5, posted (6 years 4 months 5 days ago) and read 2936 times:

Hope it goes well for you. During the interview you will be asked about past customer service experience, so bring out any customer service experience you have, be prepared to provide examples. Be honest. Have flexibility as it is a must. Be able to multi task. Its a tough time to join the industry. Financially YX has not released anything publically .. yet. We are being proactive now at cutting costs, unprofitable routes, etc now to avoid being in a big hole later.
LAS is a good station. GOOD LUCK and hopefully we will be able to say "welcome to the YX family" soon!


User currently offlineMKENut From United States of America, joined Jul 2007, 699 posts, RR: 1
Reply 6, posted (6 years 4 months 4 days 22 hours ago) and read 2903 times:

Good luck today on your interview. The YX people at LAS are top notch!

User currently offlineAA777LVR From United States of America, joined Jan 2007, 216 posts, RR: 1
Reply 7, posted (6 years 4 months 4 days 22 hours ago) and read 2871 times:



Quoting MKENut (Reply 6):
The YX people at LAS are top notch!

Indeed. I've non-reved as an AA employee several times on YX out of LAS....they ROCK. YX is quite a beloved company...especially here in Wisconsin. It began operations (I believe...doing this from my "useless" pool of aviation trivia memory) as a corporate shuttle for Kimberly-Clark paper company employees in the mid-80's between MKE and (I believe???) ATW (Appleton, WI) using some older DC-9's. Actually, YX used to operate the 2nd or 3rd oldest DC-9-10 model off the production line up until a few years ago.

MKE is home and there's a fairly sizeable base in MCI as well. You might prepare by knowing some of the city codes for YX destinations (especially the smaller ones up here in WI/MI...). As was mentioned before, have examples thought through in you mind about customer service related scenarios as you'll likely be asked those int he interview (I.E. what's your definition of good/great/excellent customer service?, when is the last time you had a difficult customer and how did you handle their concerns?, how do you approach resolving conflicts (passengers or co-workers)?,etc. Don't memorize but be familiar with a general approach on how you'd answer some of these questions.

If you have any experience with SABRE, that would be helpful as well as YX runs their reservation/operations off of a partition of SABRE.

Good luck to you,

AA777LVR (AA proud, but very fond of YX as a Wisconsinite as well!!!!)


User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 8, posted (6 years 4 months 4 days 21 hours ago) and read 2817 times:
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I started using YX frequently in the 90's when the started to establish their secondary MCI hub and began non-stop service to LGA, BOS, SFO and LAX -- cities I frequent for work and leisure. Many of YX's long time frequent flyers remember and were won over in the early years by the incredible comp. meals/snacks served on linen/ china -- comp. champagne and wine service. And of course the signature 2-2 seating. Most of that gone, of course after our tragedies in 01'.

In the past few months, more cutbacks are evident. They are struggling like everyone. Gone are the individual movie players - (they must not have been paying for themselves). Their BOB food is still good, but prices have increased. And they are converting the all Signature Service 717's to a combo configuration of 2-2 and typical economy layout in the back. And will charge more for the 2-2 seats upfront as they do on their MD-80's.

Flew them to BOS and back last week. Crew was very senior, but service and friendliness was top notch, which is thier trademark. I wish them well and hope they survive.


User currently offlineN917ME From United States of America, joined Feb 2005, 730 posts, RR: 1
Reply 9, posted (6 years 4 months 4 days 17 hours ago) and read 2702 times:



Quoting Mauiman31 (Reply 8):
And they are converting the all Signature Service 717's to a combo configuration of 2-2 and typical economy layout in the back. And will charge more for the 2-2 seats upfront as they do on their MD-80's.

Signature reconfiguration on the 717's will be 40 signature seats, available at time of booking, depending on the fare paid, in the front (rows 1-11) and 99 seats 2x3 in the back. Prices for purchasing a "signature seat" on a 717 after the reconfiguration has not been set. Look for it to be based on trip length. (MKE-MCI signature "upgrade" will not cost the same as a BOS-MKE signature "upgrade").

The DigiPlayers were discontinued because favorable terms could not be reached with the supplier to renew the lease. More and more passengers were also using laptops, portable DVD palyers and Ipods/Iphones for movie entertainment.

Look for the pretzels to be discontinued real soon. Who eats those things anyway? Cookies will stay (Although there is one less oven on each 717 now.)


User currently offlineN917ME From United States of America, joined Feb 2005, 730 posts, RR: 1
Reply 10, posted (6 years 4 months 4 days 17 hours ago) and read 2697 times:



Quoting Mauiman31 (Reply 8):
And they are converting the all Signature Service 717's to a combo configuration of 2-2 and typical economy layout in the back. And will charge more for the 2-2 seats upfront as they do on their MD-80's.

Signature reconfiguration on the 717's will be 40 signature seats, available at time of booking, depending on the fare paid, in the front (rows 1-11) and 99 seats 2x3 in the back. Prices for purchasing a "signature seat" on a 717 after the reconfiguration has not been set. Look for it to be based on trip length. (MKE-MCI signature "upgrade" will not cost the same as a BOS-MKE signature "upgrade").

The DigiPlayers were discontinued because favorable terms could not be reached with the supplier to renew the lease. More and more passengers were also using laptops, portable DVD palyers and Ipods/Iphones for movie entertainment.

Look for the pretzels to be discontinued real soon. Who eats those things anyway? Cookies will stay (Although there is one less oven on each 717 now.)


User currently offlineNWADC9 From United States of America, joined May 2004, 4897 posts, RR: 10
Reply 11, posted (6 years 4 months 4 days 17 hours ago) and read 2673 times:



Quoting N917ME (Reply 10):
Look for the pretzels to be discontinued real soon. Who eats those things anyway?

Me :P

Makes a great filler before the snack that really counts, especially since SkyWest hands out ONE cookie  Sad



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7546 posts, RR: 8
Reply 12, posted (6 years 4 months 4 days 17 hours ago) and read 2667 times:

Well they are 49% owned by Northwest Airlines.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineMKENut From United States of America, joined Jul 2007, 699 posts, RR: 1
Reply 13, posted (6 years 4 months 4 days 16 hours ago) and read 2596 times:



Quoting Burnsie28 (Reply 12):
Well they are 49% owned by Northwest Airlines


Just to set the record straight NWA owns 47% of Midwest.  Smile

http://www.usatoday.com/travel/flights/2007-11-01-midwest-sale_N.htm


User currently offlineF9Animal From United States of America, joined Dec 2004, 5065 posts, RR: 28
Reply 14, posted (6 years 4 months 4 days 16 hours ago) and read 2581 times:



Quoting NwaLAS (Thread starter):
I would like to brush up on Midwest Airlines and their financial situation and so forth. Will be interviewed for a customer service position here in Las Vegas.

Wow, how long have they had their own Customer Service agents in LAS?



I Am A Different Animal!!
User currently offlineNwaLAS From United States of America, joined Apr 2008, 94 posts, RR: 0
Reply 15, posted (6 years 4 months 4 days 7 hours ago) and read 2376 times:

Hi Everyone!

I had an awesome interview today with the station manager Jim and his assistant Dianna. I also met the really awesome people working at the counter and back in operations. They have a small but reliable operation there. Everything went well and I should hear back from them early next week.
Thank you to all the positive good vibes from all of you who wished me good luck here on Airliners.net.  goodvibes 

NWALAS

 biggrin 



"But She's Sleeping"..... "Ma'am, you cannot have your 3 month old child at the slot machine with you!"
User currently offlineNwaLAS From United States of America, joined Apr 2008, 94 posts, RR: 0
Reply 16, posted (6 years 4 months 4 days 7 hours ago) and read 2374 times:

Hi Everyone!

I had an awesome interview today with the station manager Jim and his assistant Dianna. I also met the really awesome people working at the counter and back in operations. They have a small but reliable operation there. Everything went well and I should hear back from them early next week.
Thank you to all the positive good vibes from all of you who wished me good luck here on Airliners.net.  goodvibes 

NWALAS

 biggrin 



"But She's Sleeping"..... "Ma'am, you cannot have your 3 month old child at the slot machine with you!"
User currently offlineBoeing12345 From United States of America, joined Oct 2007, 112 posts, RR: 0
Reply 17, posted (6 years 4 months 3 days 19 hours ago) and read 2121 times:

[quote=NwaLAS,reply=16]Hi Everyone!

I had an awesome interview today with the station manager Jim and his assistant Dianna. I also met the really awesome people working at the counter and back in operations. They have a small but reliable operation there. Everything went well and I should hear back from them early next week.
Thank you to all the positive good vibes from all of you who wished me good luck here on Airliners.net.


Hey be sure to post back and let us know if you get the position.


User currently offlineNwaesc From United States of America, joined Aug 2007, 3391 posts, RR: 9
Reply 18, posted (6 years 4 months 3 days 17 hours ago) and read 2024 times:



Quoting F9Animal (Reply 14):
Wow, how long have they had their own Customer Service agents in LAS?

Along those lines, does NWA still handle the ramp for them?



"Nothing ever happens here, " I said. "I just wait."
User currently offlineEXAAUADL From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 4 months 3 days 17 hours ago) and read 1992 times:



Quoting N917ME (Reply 10):
Signature reconfiguration on the 717's will be 40 signature seats, available at time of booking, depending on the fare paid, in the front (rows 1-11) and 99 seats 2x3 in the back.

so 139 seats on a 717...sheesh and I thought FL was tight at 12 and 105

Quoting N917ME (Reply 10):
Look for the pretzels to be discontinued real soon. Who eats those things anyway? Cookies will stay (Although there is one less oven on each 717 now.)

Me, I eat them!!!!


Looks like FL service is coming to MKE even without FL.


User currently offlineDaus From United States of America, joined May 2005, 288 posts, RR: 0
Reply 20, posted (6 years 4 months 3 days 15 hours ago) and read 1901 times:



Quoting EXAAUADL (Reply 19):
so 139 seats on a 717...sheesh and I thought FL was tight at 12 and 105

That info isn't correct for the 717. I believe there will only 59 Saver Seats. Even the MD80's will only have 132 seats.


User currently offlineBoeing12345 From United States of America, joined Oct 2007, 112 posts, RR: 0
Reply 21, posted (6 years 4 months 3 days 11 hours ago) and read 1762 times:



Quoting EXAAUADL (Reply 19):
Quoting N917ME (Reply 10):
Signature reconfiguration on the 717's will be 40 signature seats, available at time of booking, depending on the fare paid, in the front (rows 1-11) and 99 seats 2x3 in the back.

so 139 seats on a 717...sheesh and I thought FL was tight at 12 and 105

Yeah I believe that 99 seats is the total number of seats that will be installed on the 717. That way Midwest won't require a 3rd flight attendant on the 717's. Does anyone know if they have or actually are still going to do this reconfiguration??

If I remember correctly when Midwest was ordering the 717's Boeing recommended to Tim H. that a two by two configuration was not very efficient. Here today they are removing seats, changing seats, installing new seats, using cloth covers (MD80's), then using leather covers. I wonder how much money has been wasted on just the seat changes and seat cover changes alone over the last 4 to 5 years at Midwest.


User currently offlineSideflare75 From United States of America, joined May 2005, 613 posts, RR: 1
Reply 22, posted (6 years 4 months 3 days 11 hours ago) and read 1734 times:



Quoting Boeing12345 (Reply 21):
Does anyone know if they have or actually are still going to do this reconfiguration??

Should be starting in the next couple of weeks. Last finish date I saw was now the end of August instead of the 18th. Slight delay due to the new seats failed some test and needed some redesign.


User currently offlineNWADC9 From United States of America, joined May 2004, 4897 posts, RR: 10
Reply 23, posted (6 years 4 months 3 days 11 hours ago) and read 1722 times:

Here's the new config:


August 18 is the day this goes in effect.



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
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