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American Airliner Passengers Skipping Flights  
User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1718 posts, RR: 1
Posted (6 years 3 months 3 weeks 1 day 5 hours ago) and read 4645 times:

http://www.tia.org/index.html

“The air travel crisis has hit a tipping point – more than 100,000 travelers each day are voting with their wallets by choosing to avoid trips,” said Roger Dow, President and CEO of TIA. “This landmark research should be a wake up call to America’s policy leaders that the time for meaningful air system reform is now.”

Dow noted that the 41 million avoided trips during the last 12 months rippled outward across the entire travel community costing airlines more than $9 billion in revenue; hotels nearly $6 billion and restaurants more than $3 billion. In addition, federal, state and local governments lost more than $4 billion in tax revenue because of reduced spending by travelers."

I read this originally in my local paper, but have quoted from the TIA web site. Link at top of page. I've been in business, and always realized that making customers feel valued is really essential to keeping customers. A number of the actions taken by airlines has struck me as treating customers as the enemy.

No one gives a hoot about getting a packet of peanuts, but really, it's a pretty cheap way of saying Thanks, Welcome Aboard

Air Canada will fly you and if they or the weather mess up, IF you have paid $35 extra they will take care of the situation. I have never had Southwest mess up any of my flights (I don't fly a lot) but I suspect that if they did, they would consider it their problem to fix it. And I would be patient and polite as they did so. It might be difficult

Northwest notified my son hours later after they cancelled his regular flight. And treated it as his problem when he called them from the gate. Again acted like it was his problem. The third manager up accepted it as NW's problem and fixed it. Airlines really ought to have a first class email system for cancelled flights. And in fact when a major storm is anticipated passengers should have the right to cancel and get their money back, or head for an airport a couple of days earlier to get home however they can. Now you just wait as the blizzard approaches for doom.

The potential for mischeif with charge for the first piece of luggage is pretty high. Not so with the second piece.

I know the the terms of contract (which I have never read), allows them to cancel flights and not notify you, leave you on the apron for hours, etc etc, and all of those conditions may need to be there. But generally speaking, when you buy a ticket, and something goes wrong they should be pro-active in fixing it.

The perception of many of us is that we have become the enemy. And the one right we have as customers is to choose not to fly. I am a price sensitive, but am happy to pay what it costs. I am not happy to be treated like the enemy.


Buffet: the airline business...has eaten up capital...like..no other (business)
4 replies: All unread, jump to last
 
User currently offlineIkramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 1, posted (6 years 3 months 3 weeks 1 day 5 hours ago) and read 4621 times:

Airlines missed out on $219 average roundtrip fare according to this report. Doesn't sound like they missed out on much from a yield management POV…  Wink


Of all the things to worry about... the Wookie has no pants.
User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1718 posts, RR: 1
Reply 2, posted (6 years 3 months 3 weeks 1 day 1 hour ago) and read 2946 times:

The most frequent fliers found trips satisfactory only by a 51/48 margin. They were also the most likely to avoid trips. Obviously it makes more sense to avoid short trips than longer ones. Infrequent fliers rated trips satisfactory by a 72/28 margin. I suspect that it is the later who is most likely to be looking for the cheapest flights. I don't think any of the legacy airliners can take comfort in the facts behind this report. I stll find it amazing that when airlines have to add $15 to a flight they don't know what services appeal most to passengers and dedicate $1 or 2 to providing the services passengers like most. I would like better handling of delays and cancellations, which is of big concern to more frequent fliers.


Buffet: the airline business...has eaten up capital...like..no other (business)
User currently offlineIkramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 3, posted (6 years 3 months 3 weeks 22 hours ago) and read 2446 times:



Quoting FrmrCAPCADET (Reply 2):
I suspect that it is the later who is most likely to be looking for the cheapest flights.

I would agree, but again, doing the math presented, we are talking about losing out on $109 revenue each way, which is just not a big deal. At the current cost of fuel, when all other costs are factored in, $109 is not adding anything to the yield on anything but the shortest of flights. Just for reference, an RJ with 50 seats at $109 has total revenue of $5500 for the segment. It's better to park the jet...

So either the numbers presented are not right, or this isn't a big problem…



Of all the things to worry about... the Wookie has no pants.
User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1718 posts, RR: 1
Reply 4, posted (6 years 3 months 3 weeks 22 hours ago) and read 2251 times:

I suppose the real question is what the impact of all the service cuts will be. If the airlines are successful in merely cutting the lowest fares then their all over financial picture will improve. At this point I do not see anything so sanguine. I see a downward spiral with no improvements in all over financial health. Somehow I suspect those lowest fares have contributed marginally more than their costs. I see GM is pleased that 19,000 out of, what 75,000, workers have accepted buyouts. It will most likely only slow the continueing descent.


Buffet: the airline business...has eaten up capital...like..no other (business)
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