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Southwest- Fees Don't Fly With Us.  
User currently offlineIowaman From United States of America, joined May 2004, 4365 posts, RR: 6
Posted (6 years 1 month 3 weeks 16 hours ago) and read 11971 times:
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Thought this was interesting:

http://www.southwest.com/images/landing/nofees_feesdontflywithus.gif



http://www.southwest.com/nofees/

www.southwest.com

Doesn't look like we will see any bag or drink fees from WN for a long time, if ever.


Next flights: WN DSM-LAS-PHX, US PHX-SJD. Return: US SJD-PHX, WN PHX-MDW-DSM
83 replies: All unread, showing first 25:
 
User currently offlineLAXintl From United States of America, joined May 2000, 24820 posts, RR: 46
Reply 1, posted (6 years 1 month 3 weeks 16 hours ago) and read 11929 times:

SWA has been running a funny TV commercial with the same mesasge out here in CA poking fun at the nickle and dimming by the majors, including hypoteitical future charges for use of lavatories and air.

Good move by SWA.  bigthumbsup 



From the desert to the sea, to all of Southern California
User currently offlinePITops From United States of America, joined May 2007, 1442 posts, RR: 4
Reply 2, posted (6 years 1 month 3 weeks 16 hours ago) and read 11898 times:

There is a change fee though. If you come to the airport early and want to get on an earlier flight and you've paid the lowest you can for your ticket, you have to pay the difference between that and the full fare. Unless your original flight is delayed, in that case, the fee is waved. Unless they are changing things, this is the way it is for now.


Ground Ops, Southwest Airlines, CMH
User currently offlineAlaska737 From United States of America, joined Feb 2006, 1063 posts, RR: 5
Reply 3, posted (6 years 1 month 3 weeks 16 hours ago) and read 11897 times:



Quoting LAXintl (Reply 1):
SWA has been running a funny TV commercial with the same mesasge out here in CA poking fun at the nickle and dimming by the majors, including hypoteitical future charges for use of lavatories and air.

Sounds like a copy of Alaskas commercial from the 1980's


User currently offlineIowaman From United States of America, joined May 2004, 4365 posts, RR: 6
Reply 4, posted (6 years 1 month 3 weeks 16 hours ago) and read 11864 times:
AIRLINERS.NET CREW
FORUM MODERATOR



Quoting PITops (Reply 2):
There is a change fee though



Quoting PITops (Reply 2):
earlier flight and you've paid the lowest you can for your ticket, you have to pay the difference between that and the full fare

There isn't a "change fee", it's the price difference between the fare you booked and the fare you are changing it to. A change fee is something like the majors have, where you pay $50 as a fee plus the fare difference.



Next flights: WN DSM-LAS-PHX, US PHX-SJD. Return: US SJD-PHX, WN PHX-MDW-DSM
User currently offlineJaysan From India, joined Apr 2008, 99 posts, RR: 0
Reply 5, posted (6 years 1 month 3 weeks 16 hours ago) and read 11829 times:



Quoting Iowaman (Thread starter):
Doesn't look like we will see any bag or drink fees from WN for a long time, if ever.

I wonder if this will hold once there hedges run out...


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7510 posts, RR: 24
Reply 6, posted (6 years 1 month 3 weeks 16 hours ago) and read 11707 times:

Quoting Iowaman (Thread starter):
Thought this was interesting:



Quoting Iowaman (Thread starter):
Doesn't look like we will see any bag or drink fees from WN for a long time, if ever.

     
The No-Fees concept is one of the main reason why if a flight itinerary I plan involves WN as an option; WN will be my carrier of choice.

Good move WN.

Quoting Jaysan (Reply 5):
I wonder if this will hold once there hedges run out...

WN's fuel hedges were recently extended to run through 2012.

[Edited 2008-06-04 10:38:11]


"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineTUNisia From United States of America, joined Aug 2004, 1844 posts, RR: 5
Reply 7, posted (6 years 1 month 3 weeks 16 hours ago) and read 11662 times:

Wouldn't it be something if WN started serving meals?


Someday the sun will shine down on me in some faraway place - Mahalia Jackson
User currently offlineTPAPDX From United States of America, joined Oct 2005, 87 posts, RR: 0
Reply 8, posted (6 years 1 month 3 weeks 15 hours ago) and read 11624 times:

The "No change fee" is a bit of a sticky area, as it depends on what you are trying to change.

True, if you are early and want to take an earlier flight, or late and miss a flight, you'll need to fork out in some cases several hundred dollars as a result when upgrading your ticket to full Y. Most other major airlines either let you travel for free stand-by same-day, or charge a minimal fee.

However, if you cancel and want to rebook, that is where the real value of Southwest "No change fee" comes in handy. You can simply apply the full value of your old ticket towards a new one within 1 year, and either pay the difference if your new ticket is higher, or maintain a residual credit you can apply to another ticket or another persons ticket.

Thats another great feature of Southwest policies, you can transfer your ticket credit to another person, without a fee. Again, if your trying to replace cousin Joey with Aunt Nettie a day before your trip, you'll need to pay the difference in any fare (such as from a 21-day advance purchase to a full-Y fare), but at least they allow you to do it. If your able to score the same fare as on the original ticket, then there is no cost.

I applaud Southwest for thier policies. If your flying anyone else (in coach, domestically anyway), you better show up at the airport with plenty of cash or room on your debit/credit card for all of the "extra's" you may need to fork out money for. (I feel sorry for our elderly, since trying to keep up with all of these new extra fee's and requirements is a bit daunting, and only adds to the stress of traveling)


User currently offlineKingCavalier From United States of America, joined Nov 2006, 1302 posts, RR: 17
Reply 9, posted (6 years 1 month 3 weeks 15 hours ago) and read 11623 times:

Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.


Travel is fatal to prejudice, bigotry, and narrow-mindedness
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5692 posts, RR: 52
Reply 10, posted (6 years 1 month 3 weeks 15 hours ago) and read 11428 times:



Quoting LAXintl (Reply 1):

Hahaha ya I just saw it on TV, Really funny and sadly true for most carriers.

Quoting PITops (Reply 2):

As Iowaman and others stated, what you described is simply paying fare difference, come on buddy your a CSA you should know that  Wink

Quoting Jaysan (Reply 5):
I wonder if this will hold once there hedges run out...

If they ever do...2012 is end date and they have been "running out of hedges" since the year 2000, 8 years later.

Quoting TPAPDX (Reply 8):
True, if you are early and want to take an earlier flight, or late and miss a flight, you'll need to fork out in some cases several hundred dollars as a result when upgrading your ticket to full Y. Most other major airlines either let you travel for free stand-by same-day, or charge a minimal fee.

Several hundred? Most WN charges one way is 399, and most likely you have already paid a good 200, so maybe another 150 or so to change the flight? Hardly "several hundred" In my opinion.

Quoting TUNisia (Reply 7):
Wouldn't it be something if WN started serving meals?

Indeed it would be something.

Quoting KingCavalier (Reply 9):
Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.

What's arrogant about stating the truth? I don't see SWA saying this will NEVER happen, SWA is stating what is happening now, which is right now no fees will happen.

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineIflyswa From United States of America, joined Sep 2006, 154 posts, RR: 5
Reply 11, posted (6 years 1 month 3 weeks 15 hours ago) and read 11370 times:

Quoting PITops (Reply 2):
There is a change fee though. If you come to the airport early and want to get on an earlier flight and you've paid the lowest you can for your ticket, you have to pay the difference between that and the full fare. Unless your original flight is delayed, in that case, the fee is waved. Unless they are changing things, this is the way it is for now



Quoting Iowaman (Reply 4):
There isn't a "change fee", it's the price difference between the fare you booked and the fare you are changing it to. A change fee is something like the majors have, where you pay $50 as a fee plus the fare difference.

As Iowaman explains, this isn't a "fee," just the applicable difference in the fare. If you're traveling on a restricted fare, S21NTNR for example, which requires a 21 day advance purchase on the southwest.com web site, and you want to change your itinerary on the day of travel, you then waive your advance purchase and must pay the applicable fare difference (since you no longer qualify for the S21NTNR fare) to whichever fare you do qualify for at that time, usually YL. On the other hand, if you've already purchased a YL fare, then there would be no difference in fare if you book several days in advance and wish to make a change to your itinerary in the day of travel.

In most cases, other airlines will charge the applicable difference in fare, plus a fee to make the change.

iflyswa

[Edited 2008-06-04 10:56:54]


Opinions expressed by "iflyswa" are not those of Southwest Airlines Officers, Directors, or Employees.
User currently offlinePHLBOS From United States of America, joined Mar 2004, 7510 posts, RR: 24
Reply 12, posted (6 years 1 month 3 weeks 15 hours ago) and read 11287 times:



Quoting KingCavalier (Reply 9):
Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.

Big difference here; WN isn't running for political office.



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineChris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 13, posted (6 years 1 month 3 weeks 15 hours ago) and read 11245 times:



Quoting KingCavalier (Reply 9):
Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.

Well these adds have been running for years, its just that now people are paying more attention to it. And its worked well so far what makes you think it will stop working all of a sudden?


User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 14, posted (6 years 1 month 3 weeks 15 hours ago) and read 11149 times:



Quoting Iowaman (Reply 4):
A change fee is something like the majors have, where you pay $50 as a fee plus the fare difference.

Man, I remember the $50 days. Long gone.  Sad

And no, having to pay the fare difference is NOT a change fee. If WN did not do this, everyone would buy their ticket 4 weeks out fully knowing they could just show up whenever they wanted to and fly for that price even if the only purchasable seat left is the last minute fare.

Quoting KingCavalier (Reply 9):
Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.

Just one more reason why you don't want government setting prices at the airlines…



Of all the things to worry about... the Wookie has no pants.
User currently offlineDocLightning From United States of America, joined Nov 2005, 19385 posts, RR: 58
Reply 15, posted (6 years 1 month 3 weeks 15 hours ago) and read 11124 times:

It seems to me that WN has this general philosophy of "the bottom line is important, but not at the expense of running a good business."

And that philosophy has served them well. Their success is not 100% due to fuel hedges. It's due to good service, good operational style, and a positive, upbeat corporate culture.


User currently offlineKhobar From United States of America, joined Mar 2006, 2379 posts, RR: 4
Reply 16, posted (6 years 1 month 3 weeks 15 hours ago) and read 11090 times:



Quoting PHLBOS (Reply 12):
Big difference here; WN isn't running for political office.

No, but they are having to appeal to the "voters" (consumers) for "votes" (dollars).


User currently offlineSkyguyB727 From , joined Dec 1969, posts, RR:
Reply 17, posted (6 years 1 month 3 weeks 15 hours ago) and read 11058 times:



Quoting KingCavalier (Reply 9):
Do you remember what happened to the first George Bush when he said "Read my lips. No new taxes?" He lived to regret those words. WN will regret saying No Fees. I think it's a little arrogant.

Back in the early '90s, YX had a philosophy that a passenger should never pay a "service fee" for anything, because service should always be free. Fast forward to 2008. YX now charges for all onboard meals, they charge change fees on tickets, and they charge $20 for checking a second bag. WN will ultimately have to eat their words to remain competitive just as YX did.


User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 18, posted (6 years 1 month 3 weeks 15 hours ago) and read 11058 times:



Quoting DocLightning (Reply 15):
Their success is not 100% due to fuel hedges.

Well it's what's keeping them profitable while others are tanking.

Without them, they would have trouble making money, obtaining capital to buy planes, maintaining marginal routes that others can't fly due to higher fuel costs, and would have one of the highest non-fuel CASM in the industry.



Of all the things to worry about... the Wookie has no pants.
User currently offlineFoppishbum From Taiwan, joined Mar 2006, 807 posts, RR: 0
Reply 19, posted (6 years 1 month 3 weeks 15 hours ago) and read 11030 times:

Speaking of WN, (not their fault) but flying out of SMF is getting more and more expensive! Same goes with SJC, SFO, and OAK  Sad Now I can't afford going home even with WN..


I'm a TAIWANESE-American living in NYC and LA.
User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 20, posted (6 years 1 month 3 weeks 14 hours ago) and read 10835 times:



Quoting Foppishbum (Reply 19):
Now I can't afford going home even with WN

I didn't know they flew to Taiwan!



Of all the things to worry about... the Wookie has no pants.
User currently offlineFoppishbum From Taiwan, joined Mar 2006, 807 posts, RR: 0
Reply 21, posted (6 years 1 month 3 weeks 14 hours ago) and read 10812 times:



Quoting Ikramerica (Reply 20):
I didn't know they flew to Taiwan!

HAHA.. my home in US - Corona, Ca  tongue  I fly into ONT.



I'm a TAIWANESE-American living in NYC and LA.
User currently offlinePetteri From United States of America, joined Aug 2007, 277 posts, RR: 0
Reply 22, posted (6 years 1 month 3 weeks 14 hours ago) and read 10655 times:



Quoting DocLightning (Reply 15):
Their success is not 100% due to fuel hedges.

Well without those hedges, I really doubt you'd be seeing ads like the one at the top of this thread. Just from an operational stand point WN does not make money.

That said they do have the hedges and all the advantages that those hedges bring with them. So kudos to them on what in hindsight has turned out to be a great move.

Advertising the no fees is a great move. All you hear about these days from the press is about extra charges for this and for that.



The above comments are my personal comments and in no way should be viewed as the views,policy or statements of JetBlue
User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1710 posts, RR: 1
Reply 23, posted (6 years 1 month 3 weeks 14 hours ago) and read 10542 times:

And the pitch seems to be as good or better than most legacies.

I still would like to pay 10% more for that much more leg room. Sigh



Buffet: the airline business...has eaten up capital...like..no other (business)
User currently offlineN471wn From United States of America, joined Dec 2003, 1516 posts, RR: 2
Reply 24, posted (6 years 1 month 3 weeks 14 hours ago) and read 10542 times:
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My pronostication is that the cutbacks of UAL and others will play right into SWA's favor as folks who have not discovered them will now do so and not go back to $150 change fees and lousy service. SWA is poised to reap the benefits of what UAL and others are forced to do. SWA will soon see load factos in the high 80's. Better not retire any more 300's Gary as you will need all the a/c you can get to deal with the flood of refuges from the lagacy carriers

25 ABQopsHP : The laws of unintended consiquences are happening with the bag fees. Now that CO is charging $25 for the second bag, pax are checking one bag right at
26 Wowpeter : Arrogant, it may sound... but I still have to say, good for you Southwest... there should never be any extra fees period... you pay for your ticket f
27 SW733 : Very smart advertising by Southwest. I really do enjoy flying them, whether they be cheapest or not. Even for my business travel. Those fuel hedges de
28 AirMike2 : It would appear that Southwest is truly a "whole different animal."
29 JoeCanuck : Great advertising...even if they have to eat their words sometime in the future, it will have been worth it.
30 DLflynhayn : Yes just a little! also never understood the SMALL plane commercial thats all they got is SMALL 737s,Yes it is smaller then a CRJ That most big airli
31 DocLightning : Not only that, but have you noticed the passengers are often nicer than they are on mainline carriers, too?
32 DLflynhayn : Not to be arrogant but maybe its because people don"t expect much from SWA, So when they do fly mainline carriers they expect everything with a cherr
33 PHLBOS : As a short-term solution to any aircraft shortages; maybe WN can pick up some -300s from UA since they're getting rid of theirs.
34 RFields5421 : The planes don't have the ovens or cold space for meals. Also, WN cockpit and cabin crews have to dash out of the plane at intermediate stops and pic
35 UnitedSuperDC8 : As an employee of one of WN's competitors - I have to admit I am jealous. They certainly have a great product and a great attitude. I think all the fe
36 Rampart : I keep hearing this argument and I understand it less and less. Brand new fliers who have never experienced WN may have the "lower expectations". Tha
37 DLPhoenix : - Didn't they use to call the legacies "full service carriers"? Wonder who fits this definiton now. - The TV commercial was targeting the Rynair follo
38 FrmrCAPCADET : Just a comment regarding fuel hedges. If you are paying for them with cash, and the price of oil goes down, you have lost some already realized profit
39 Post contains links Iowaman : Do you have DING!? They have good deals if you are willing to fly on off-peak times. http://www.southwest.com/hotfares/signup.html?ref=cns_ding_hp
40 RFields5421 : One area where in my opinion Southwest continually beats the competition, including the full service legacies, is employee attitude. Sure I've had th
41 GALLEYSTEW : SWA is going to be in for a fight in the next couple of years. Their employee costs are getting to be higher than most airlines. I k now they make mor
42 Ikramerica : They do make money. But what people who point this out fail to recognize is that they make money on routes that would not be feasible at all without
43 DLflynhayn : disagree but its ur opinion!
44 Dacman : Come on over and fly Southwest everyone, we would LUV to have ya! I know we have seen our passenger numbers grow at SNA since the baggage fees at the
45 DLflynhayn : How bout Hawaii? Sorry i had to!
46 Foppishbum : I do have DING! but the problem is majority of the times I'm traveling, off-peak flights conflict with bus schedule that goes back and forth from Dav
47 PHLBOS : Last time I checked, ALL 737s are larger than any CRJ that's out there.
48 Wowpeter : I think Southwest staff are generally much nicer and much more positive period... I work for an asian carrier myself and it is so rare to see flight
49 Iowaman : Considering WN is 30+ years old, I don't think labor costs are going to change much. Pilots are at the top of the pay scale retiring, middle aged one
50 SFOnative : You mean when the "No Fees" slogan creates their own "Wanna Get Away?" moment....
51 Ikramerica : "No fee to check 3rd bag." Whoops. Even WN has added a fee they didn't have before, though it's not like anyone else allowed 3 free bags. Just failed
52 DLflynhayn : Did you miss the (that's not all we got part)?
53 Post contains links Plunaaircanada : http://www.youtube.com/watch?v=vV9-SaEcaa4 I found this on YouTube I don't know how old it is
54 Brons2 : I didn't know they allowed petulant surfers in the airline industry. Nevertheless, after flying DL enough times, I'd rather swim than fly with them t
55 TylerDurden : I showed up early for DAL-HOU last week and they put me on the next flight---it was on a discounted ticket. There was no fee. So, either it's up to t
56 FAT5DEP : We flew on them in April from SMF-PDX. It was our little girl's first time on a plane!! We were one of the last people off the flight and I know WN do
57 Jbernie : Nice move by Southwest. Personally, I think the legacies could do much better by just increasing the price of the tickets themselves and just not deta
58 KPHXFlyer : A fare on WN for a PHX to PVD flight is costing $673 with a 21 day advance purchase. WN tickets on a transcon can get into the several hundred $ cate
59 Post contains links Iwok : This one is hillarious! http://www.youtube.com/watch?v=3ccinu-bY3s&NR=1
60 UAL-Fan : Luv it. The "Fee" commercial is on Utube.
61 LTBEWR : WN realizes that their customers (and their money) accept their limitations, but they also have to compete, so decline to seek various fees. Their cos
62 Luv2cattlecall : No kidding. I had a ton of miles stockpiled on UA, and booked some tickets with them for 4 people. I couldn't believe the $100 PER TICKET fee because
63 ThreeIfByAir : Arrogant, or successful? Wall Street doesn't care, and most passengers don't either. Market capitalization of airlines as of today's close: WN - $9.9
64 Confuscius : I'm a recent convert. I'd rather fly Southwest than the pay-for-service airlines.
65 9252fly : Having given the topic of charging for the second bag some thought,the conclusion I've come to is that the legacy airlines are not necessarily out to
66 Ikramerica : I agree. They would prefer you had only 1 checked bag and carried on the rest, rather than the "since I'm already checking one, I might as well check
67 Swatpamike : Hello All Thanks and welcome to my RR list. Cheers swatpamike
68 Unmlobo : Hey Mike, I think u have too much Southwest on the brain. You just added him to your RR (Rapid Rewards) list instead of your RU (Respected Users) list
69 TVNWZ : It is only smart business to put in place a way to accurately predict the biggest expense at the airline. Southwest can closely predict their fuel ex
70 Lightsaber : I find it amusing how, like many other airlines, WN has fans and detractors... Ok. But they have those hedges until (IIRC) 2012. In the time between n
71 DLflynhayn : Well thats what your your gonna have to do! since they dont fly there. I'll be waiting for you on the other side! You really think it would be better
72 Whappeh : I just wonder how long the "No Fees" will fly after their fuel hedges run out.
73 Atrude777 : Assuming you didn't read the many statements that stated what you just said... Gotta wait awhile for it to run it out then, 2012 is the hedged date a
74 Brons2 : This board needs more posts like this. Very nice work. Well balanced. Welcome to my RU list.
75 TPAPDX : My aren't we the "know-it-all", actually, WN sells alot of $99-129 one-way 14-21 day advance purchase seats, and a last-minute change can bring you t
76 Atrude777 : And I "sold WN tickets" too I did CSA for SWA in STL I also know what I am talking about too. I am reffering to this, the most SWA sells at even walk
77 Lono : Exactly.... "Sky High Airlines.. Ski High Airlines... Our heads are in the clouds...."
78 Christao17 : Based on several reports from various airlines (memos to employees, ATW articles, etc.) these types of fees are actually generating tens of millions
79 XT6Wagon : yes, but given that WN currently has control of pricing of flights on almost all thier routes, if they need an extra $15 a passenger on a route, they
80 PHLBOS : Yes & no. Yes, you're right I did miss that part (my bad), but no, I STILL don't agree w/you in terms of the overall premise of the big plane/small p
81 Kaitak : If they need to raise more revenue because of fuel, they can just raise their fares. I think this is a terrific and very welcome move by WN and isn't
82 Flighty : If anything, this proves one thing. People complain as if airlines are a monolithic group who conspire to charge big fees. But people do have a choice
83 UPSMD11 : One thing I did notice in the recent USA Today article is that WN is cutting service at some airports, including SDF by 16%. I wonder what flights are
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