611ATL From United States of America, joined Oct 2005, 83 posts, RR: 0 Reply 3, posted (5 years 6 months 1 week 5 days 17 hours ago) and read 2073 times:
The RDU ground staff (agents, ramp) is always VERY helpful with getting a plane turned quickly. It's not uncommon to see the agents run down and help the cleaners fold blankets, if not clean the whole cabin themselves. I think RDU was where DL first tested the "power turn" on narrowbodies, so they've probably got the most experience systemwide and have a well-oiled turn machine in place. Even though it can often be hectic, the agents, rampers and cabin service always seem to be wearing a smile (which is nice for F/As to see amidst long duty days). Many outstations are good about lending a hand to eachother to get stuff done, but in RDU their positive attitude and work ethic really stand out.
Rdukid From United States of America, joined Dec 2006, 42 posts, RR: 0 Reply 4, posted (5 years 6 months 1 week 5 days 6 hours ago) and read 1999 times:
I have flown in and out of RDU on several different airlines, mainly American, over the years and I have always thought the Delta ground staff at RDU has been the best. I am looking forward to flying you guys home in a few weeks!