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Wow. Todays Poor Airline Service Was Predicted!  
User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Posted (6 years 3 months 6 days 13 hours ago) and read 6856 times:

Hey guys, while doing some you tube research, I came across a series of commercials that even though they are now 20 years old definately seem to sum up some of the poor customer service issues that airlines are facing today as they cut back on service to cover the gas bill.

Isn't it amazing what was a parody in the Regan administration has now become a reality. The sad part is that the airline that ran these adds seems to have forgotten what they where trying to do back then.

Charging a fee for every bloody "Service" provided


Cutting back on every expense



Ignoring complaints from their passengers


The foils of automated check in machines and TSA virtual strip searches


Sorry but we really need to get back to this standard of service and the jets sounded better back then too.






OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
21 replies: All unread, jump to last
 
User currently offlineIkramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 1, posted (6 years 3 months 6 days 13 hours ago) and read 6802 times:



Quoting L-188 (Thread starter):
Isn't it amazing what was a parody in the Regan administration has now become a reality.

Actually, it kind of shows that things weren't all that great 20 years ago, and maybe some people are putting big ole coat of whitewash on those times.

I don't recall good food back then in Y. It was horrible. Seat pitch wasn't any better. Delays were handled badly. Luggage got lost and damaged. Airports were dingy (especially the baggage claim). Prices were higher.

The only thing that was far superior was the attitude of the staff…



Of all the things to worry about... the Wookie has no pants.
User currently offlineORDagent From United States of America, joined Dec 2003, 823 posts, RR: 1
Reply 2, posted (6 years 3 months 6 days 13 hours ago) and read 6802 times:

HYSTERICAL! with the exception of the complete sexism of WN  Smile. Who would have thought back then that the most polite part of your trip today would indeed be the automated kiosk!

User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Reply 3, posted (6 years 3 months 6 days 13 hours ago) and read 6761 times:



Quoting ORDagent (Reply 2):
HYSTERICAL! with the exception of the complete sexism of WN .

Actually I found that rather refreshing.

 cool 



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineORDagent From United States of America, joined Dec 2003, 823 posts, RR: 1
Reply 4, posted (6 years 3 months 6 days 12 hours ago) and read 6738 times:

I'm not saying it wasn't funny. The ironic thing is that WN went from selling hot pants and go go boots as a company policy to denying boarding to passengers that were to "provocatively" dressed. And they say that their corporate culture hasn't changed despite growing huge. I bet you though that those FA's at least knew how to say please and thank-you without scowling.

User currently offlineTomFoolery From Austria, joined Jan 2004, 529 posts, RR: 2
Reply 5, posted (6 years 3 months 6 days 9 hours ago) and read 6348 times:

The return of first class service on our world class airlines will return...

...as soon as we start seeing meal service on local mass transit!

Honestly, I have had better luck with customer service on Greyhound. At least they are honest with the bad news.



Paper makes an airplane fly
User currently offlineJoecanuck From Canada, joined Dec 2005, 5462 posts, RR: 30
Reply 6, posted (6 years 3 months 6 days 8 hours ago) and read 6256 times:

Those were frickin hillarious...thanks for dredging them up. What a hoot...remember back when people had a sense of humour...?


What the...?
User currently offlineHikesWithEyes From United States of America, joined Jan 2004, 816 posts, RR: 7
Reply 7, posted (6 years 3 months 6 days 7 hours ago) and read 6087 times:



Quoting Ikramerica (Reply 1):
I don't recall good food back then in Y.

AS had pretty good meal service in coach pre-1991.



First, benzene in my Perrier, and now this!
User currently offlineTootallsd From United States of America, joined Apr 2006, 559 posts, RR: 0
Reply 8, posted (6 years 3 months 6 days 6 hours ago) and read 6022 times:
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Quoting HikesWithEyes (Reply 7):
AS had pretty good meal service in coach pre-1991.

I think the interesting thing to consider is that apparently it did not pay for itself. Initially it got a lot of people to think about Alaska as an alternative not just a niche player to / in the new frontier. But in the long run the market did not see it as an adequate differentiator to pay for itself. Or more clearly the evaluation of incremental revenue attributed to better meal service was less than the cost of the meal service.

This is the math going on throughout the industry. Where I think it is invalid is that a single airline is the first mover. If the charge or cost reduction holds, then the rest move usually without a full evaluation of the impact to their customer or revenue.

Its just how it is. If high quality Y meals created additional revenue, they would still be there. If More Room in Coach lifted revenue yield sufficiently or assured higher loads, it would still be there.

Unfortunately it is a race to the bottom. And in every thing, when the lowest common denominator becomes the benchmark, things don't look pretty. But its our culture. We'd rather shop at Walmart and gets lots of stuff rather than fewer things of higher quality. And that isn't any airlines' fault.


User currently offlineFlybyguy From United States of America, joined Jun 2004, 1801 posts, RR: 1
Reply 9, posted (6 years 3 months 6 days 6 hours ago) and read 6022 times:



Quoting L-188 (Thread starter):
Isn't it amazing what was a parody in the Regan administration has now become a reality. The sad part is that the airline that ran these adds seems to have forgotten what they where trying to do back then.

I think Alaska is actually on par with Continental in terms of service. I admit that I've only flown them a handful of times but flying AA an then AS on a code share... those airlines are simply night and day. The AA plane (737-800) was filthy and beat up... seats and armrests were in deplorable shape, there was trash in my seatback pocket and my tray table was covered with soda residue. The crew had their uniforms on in any old way... which put the bow on a really big "I don't give a damn" package AA is well known for. This contrasts boarding an AS plane (737-900) that was well kept, clean and had a crew that was well groomed and courteous.



"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
User currently offlineHikesWithEyes From United States of America, joined Jan 2004, 816 posts, RR: 7
Reply 10, posted (6 years 3 months 6 days 6 hours ago) and read 5954 times:



Quoting Tootallsd (Reply 8):
I think the interesting thing to consider is that apparently it did not pay for itself.

It did pay for itself in the 80s, as AS was able charge a premium for the service, and make
money. However, with the entrance of LCCs into some of their markets, and then the
fuel cost spike that came with the first Gulf War, it no longer was economically feasible.



First, benzene in my Perrier, and now this!
User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 11, posted (6 years 3 months 6 days 6 hours ago) and read 5945 times:



Quoting Flybyguy (Reply 9):
Unfortunately it is a race to the bottom. And in every thing, when the lowest common denominator becomes the benchmark, things don't look pretty. But its our culture. We'd rather shop at Walmart and gets lots of stuff rather than fewer things of higher quality.

....then complain about it
 Big grin

Google "Wal Mart S**CS" and see how many pages come up. Obviously consumers hate them so much they are the largest private employer in the United States and by far the largest in terms in sales, with last years gross income exceeding the 2nd, 3rd, and 4th biggest combined.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 12, posted (6 years 3 months 6 days 5 hours ago) and read 5901 times:



Quoting HikesWithEyes (Reply 7):
AS had pretty good meal service in coach pre-1991.

Too bad I never got the chance to experience that. I was still in Jr. High.... Sad



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineIkramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 13, posted (6 years 3 months 6 days 5 hours ago) and read 5874 times:



Quoting HikesWithEyes (Reply 7):
AS had pretty good meal service in coach pre-1991.

Yeah, but they were not flying outside of the West back then, so never got a chance to fly them or see the commercials growing up in New Jersey.



Of all the things to worry about... the Wookie has no pants.
User currently offlineJkarp2112 From United States of America, joined Jan 2006, 49 posts, RR: 0
Reply 14, posted (6 years 3 months 6 days 4 hours ago) and read 5807 times:

Excellent vids! I didn't fly enough back then to know the difference, but, I kinda think that most things *seem* better back then...as for AS, I still think they are a level above the rest with Horizon simply whipping the regional competition.

User currently offlineCharles79 From Puerto Rico, joined Mar 2007, 1331 posts, RR: 5
Reply 15, posted (6 years 3 months 6 days 1 hour ago) and read 5632 times:



Quoting Tootallsd (Reply 8):
Its just how it is. If high quality Y meals created additional revenue, they would still be there. If More Room in Coach lifted revenue yield sufficiently or assured higher loads, it would still be there.

Unfortunately it is a race to the bottom. And in every thing, when the lowest common denominator becomes the benchmark, things don't look pretty. But its our culture. We'd rather shop at Walmart and gets lots of stuff rather than fewer things of higher quality. And that isn't any airlines' fault.

Too true! I understand that there has been a good bit of mis-management when it comes to the US legacies, and that management and unions alike are responsible for some of the troubles the industry faces today. But it'll never amaze me how a lot of people are complaining about the "lack of service" in the airline industry yet accept equal levels of service everywhere else.

If the US shoppers placed quality of the product and customer service ahead of price then Wal-Mart wouldn't be king today, and the analogy works wonders when trying to understand the airline industry. Economy class travelers do not value meals, seat pitch, on board entertainment, and free drinks enough to force the airlines to still offer those commodities. Would they like to see them? Of course, but most folks are not willing (or simply can't afford) to pay the extra $50-$200 per RT ticket to cover such items. And it's not like the American consumers are necessarily stupid or ignorant. One look at the car industry and you'll see that the American buyers wanted more reliability and better packaging out of their cars, and were willing to sometimes pay a premium for the Japanese models, forcing the US auto industry to rethink the way they did business and improve their game. The same can be done in the airline industry. If enough travelers ditch the legacies and flock the Virgin Americas with cutting edge IFE systems and a more pleasant on board experience then perhaps the other airlines will fight back for their dollars. However, I doubt that'll ever happen...

...for as long as the domestic economy traveler makes his/her choice based solely on the cost of the ticket we won't see a palpable improvement on customer service. Besides, the amenities that seem to be lacking are not even the essential ingredients for travel. As long as airline X transports you from A to B in a safe, airworthy aircraft and ensures that you'll make it alive then I think they did their job. As we move forward anything above and beyond that will have a cost...and it seems like we are not willing to pay for it.

Of course, there's always First Class...


User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 16, posted (6 years 3 months 6 days ago) and read 5454 times:

I don't think these ads were a prediction. They were a commentary on the poor state of the industry at that time. It just goes to show things were crappy and people complained about them then just like they do now.

User currently offlineBooDog From United States of America, joined Nov 2007, 257 posts, RR: 0
Reply 17, posted (6 years 3 months 5 days 23 hours ago) and read 5275 times:

I love the "The foils of automated check in machines and TSA virtual strip searches" movie. At 19 seconds, they show a 737 seating 7-abreast!!! I hope this doesn't give any legacy carriers any "ideas."  biggrin 


B1B - best looking aircraft ever.
User currently offlineFURUREFA From United States of America, joined Feb 2004, 802 posts, RR: 2
Reply 18, posted (6 years 3 months 5 days 17 hours ago) and read 4062 times:



Quoting BooDog (Reply 17):
they show a 737 seating 7-abreast!!! I hope this doesn't give any legacy carriers any "ideas."

I'm sure you're joking, but we're lucky because that will never happen. An airline can't have more than 6 abreast on a narrow body.

Matt


User currently offlineLongHauler From Canada, joined Mar 2004, 4980 posts, RR: 42
Reply 19, posted (6 years 3 months 5 days 16 hours ago) and read 3867 times:



Quoting Charles79 (Reply 15):
If the US shoppers placed quality of the product and customer service ahead of price then Wal-Mart wouldn't be king today,

This says it all!

In a world where the passenger is the boss, and the passenger chooses ... clearly the passenger has chosen price over service. I hope he/she enjoys his choice!



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineSparkingwave From South Korea, joined Jun 2005, 671 posts, RR: 0
Reply 20, posted (6 years 3 months 5 days 15 hours ago) and read 3419 times:

Here's another video in the same vein, but produced courtesy of Mad TV.

SparkingWave




Flights to the moon and all major space stations. At Pan Am, the sky is no longer the limit!
User currently offlineAndz From South Africa, joined Feb 2004, 8453 posts, RR: 10
Reply 21, posted (6 years 3 months 5 days 14 hours ago) and read 3021 times:
Support Airliners.net - become a First Class Member!



Quoting Joecanuck (Reply 6):
remember back when people had a sense of humour...?

Yup, those were the days before political correctness.



After Monday and Tuesday even the calendar says WTF...
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