Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Skyway To Provide CS For NW In OMA  
User currently offlineN917ME From United States of America, joined Feb 2005, 730 posts, RR: 1
Posted (6 years 6 months 1 week 1 day 1 hour ago) and read 3350 times:

To: All Skyway and Midwest Employees
From: Leo Malloy, President of Skyway
Date: June 16, 2008
Subject: Skyway to Provide Customer Service Functions for Northwest in
Omaha

I am pleased to announce that Skyway has been chosen by Northwest Airlines
to handle its customer service functions in Omaha. The contract, which goes
into effect August 19, includes both above-wing and below-wing handling for
Northwest's Airbus A319/A320, DC-9 and regional aircraft.

This new business is a major milestone in our efforts to develop Skyway
into a service provider of choice in the industry. Many thanks to everyone
involved in signing this business, which is an important first step in our
efforts to generate increased revenue.

The appointment of Jack Renshaw as Skyway's regional director of contracts
coincides with this initial contract. Jack will be responsible for
developing additional ground handling contracts with companies nationwide
-- a job for which he is uniquely qualified by virtue of his 24 years of
experience with Midwest Airlines, currently as city manager of the Omaha
station. Additionally, he will be instrumental in the transition of that
station to Skyway on August 1. We are certainly fortunate to be able to
bring Jack onboard and look forward to putting his many talents and great
customer service ethic to work on Skyway's behalf.

Please join me in congratulating our Skyway team as they take on this new
role and share our commitment to providing superior customer service with
Northwest customers in Omaha.

24 replies: All unread, jump to last
 
User currently offlineKingAir200 From United States of America, joined May 2006, 1630 posts, RR: 3
Reply 1, posted (6 years 6 months 1 week 22 hours ago) and read 3274 times:

I guess this isn't too much of a surprise. It had been widely discussed on here about the difficulties that ATS had run into out in OMA. I wonder if it is any coincidence that Skyway is owned by Midwest Air Group, itself owned by TPG and NWA...

[Edited 2008-06-16 18:04:07]


Hey Swifty
User currently offlineJlbmedia From United States of America, joined Jun 2002, 623 posts, RR: 0
Reply 2, posted (6 years 6 months 1 week 22 hours ago) and read 3224 times:
Support Airliners.net - become a First Class Member!



Quoting KingAir200 (Reply 1):
I wonder if it is any coincidence that Skyway is owned by Midwest Air Group, itself owned by TPG and NWA...

I can't imagine that the ownership link had anything to do with Skyway being awarded the contract!  Wink  duck 



JLB54061
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 3, posted (6 years 6 months 1 week 21 hours ago) and read 3198 times:



Quoting Jlbmedia (Reply 2):
wonder if it is any coincidence that Skyway is owned by Midwest Air Group, itself owned by TPG and NWA...

I can't imagine that the ownership link had anything to do with Skyway being awarded the contract!

What planet are you on?



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineDLX737200 From United States of America, joined May 2001, 1954 posts, RR: 19
Reply 4, posted (6 years 6 months 1 week 21 hours ago) and read 3197 times:

It's the same fools at ATS going to work for Skyway so nothing will be different. I know for a fact everyone at ATS was offered a position at Skyway but they DO have to re-apply and interview for the job again. I was told that their contract holds up till Oct 2009 as of now, at which time hopefully OH in OMA will take over the NWA operation as DL and NW will surely be one by then most likely.

-Justin


User currently offlineBoeing12345 From United States of America, joined Oct 2007, 119 posts, RR: 0
Reply 5, posted (6 years 6 months 1 week 21 hours ago) and read 3151 times:



Quoting Jetdeltamsy (Reply 3):
What planet are you on?

I'm pretty sure he was being sarcastic.


User currently offlineNwaesc From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 6, posted (6 years 6 months 1 week 21 hours ago) and read 3139 times:



Quoting DLX737200 (Reply 4):
at which time hopefully OH in OMA will take over the NWA operation as DL and NW will surely be one by then most likely.

-Justin

... Better yet, how about a return to mainline NW/DL....



"Nothing ever happens here, " I said. "I just wait."
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9700 posts, RR: 14
Reply 7, posted (6 years 6 months 1 week 21 hours ago) and read 3130 times:



Quoting Nwaesc (Reply 6):
... Better yet, how about a return to mainline NW/DL....

best OMA will get is DGS or OH.......OH is (most of the time) better than DGS.



yep.
User currently offlineN917me From United States of America, joined Feb 2005, 730 posts, RR: 1
Reply 8, posted (6 years 6 months 1 week 21 hours ago) and read 3130 times:

Actually, the entire OMA station for YX is going to be Skyway. The staff were informed last week. They keep the same pay, benefits that they had win YX. Most, if not all the employees are staying.

User currently offlineJlbmedia From United States of America, joined Jun 2002, 623 posts, RR: 0
Reply 9, posted (6 years 6 months 1 week 21 hours ago) and read 3112 times:
Support Airliners.net - become a First Class Member!



Quoting Boeing12345 (Reply 5):
I'm pretty sure he was being sarcastic.

Yes, I was. Thank you.



JLB54061
User currently offlineNwaesc From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 10, posted (6 years 6 months 1 week 14 hours ago) and read 3035 times:

Quoting DeltaL1011man (Reply 7):
best OMA will get is DGS or OH.......OH is (most of the time) better than DGS.

Remind me again how you know this for sure, grasshopper?

[Edited 2008-06-17 02:53:49]


"Nothing ever happens here, " I said. "I just wait."
User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1521 posts, RR: 0
Reply 11, posted (6 years 6 months 1 week 11 hours ago) and read 2979 times:



Quoting Nwaesc (Reply 6):
... Better yet, how about a return to mainline NW/DL....

That would be nice, however, I dont think OMA can support the quota for being a mainline station for 9 months. NW has set some unrealistic standards to be a mainline station IMHO. OMA should definitly be a mainline, with so many frequent departures and daily flights to from OMA-MSP alone.

That being said, someone correct me if I am wrong, but non of NW diversion stations in the MSP area are handeled by mainline, while in the DTW area we have both LAN and FNT being mainline.

RST-XJ
DLH-XJ
FSD-WorldFlight or ATS, not sure
DSM- ATS
GFK-9E
FAR-9E or XJ not sure, pssoibly WorldFlight

Well, MNT(Minot, ND) has three daily DC-9 flights to from MSP so not sure if they are a mainline station, but I dont know if they are a diversion station either.

Some of the outsourced stations do a good job obove and bleow wing and others are just an absoloute tragegdy.

But in the end it would still be nice to see OMA as a mainline station.



Long Live Memphis!
User currently offlineKingAir200 From United States of America, joined May 2006, 1630 posts, RR: 3
Reply 12, posted (6 years 6 months 1 week 7 hours ago) and read 2910 times:



Quoting SNCntry32 (Reply 11):
Well, MNT(Minot, ND) has three daily DC-9 flights to from MSP so not sure if they are a mainline station, but I dont know if they are a diversion station either.

Outsourced to Swissport.



Hey Swifty
User currently offlineNwaesc From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 13, posted (6 years 6 months 1 week 5 hours ago) and read 2851 times:



Quoting SNCntry32 (Reply 11):
That would be nice, however, I dont think OMA can support the quota for being a mainline station for 9 months. NW has set some unrealistic standards to be a mainline station IMHO. OMA should definitly be a mainline, with so many frequent departures and daily flights to from OMA-MSP alone.

Wishful thinking on my part. It'd be nice to see some of these stations eclipse the 70 flight threshold once ops are combined.

Quoting SNCntry32 (Reply 11):
That being said, someone correct me if I am wrong, but none of NW diversion stations in the MSP area are handeled by mainline, while in the DTW area we have both LAN and FNT being mainline.

Correct.

Quoting SNCntry32 (Reply 11):
Well, MNT(Minot, ND) has three daily DC-9 flights to from MSP so not sure if they are a mainline station, but I dont know if they are a diversion station either.

One of the first to go, IIRC.

Quote:
Some of the outsourced stations do a good job obove and bleow wing and others are just an absoloute tragegdy.

OMA happens to lead the list in the latter category.

But in the end it would still be nice to see OMA as a mainline station.[/quote]



"Nothing ever happens here, " I said. "I just wait."
User currently offlineJoeljack From United States of America, joined Feb 2005, 955 posts, RR: 0
Reply 14, posted (6 years 6 months 1 week ago) and read 2780 times:



Quoting Nwaesc (Reply 13):
But in the end it would still be nice to see OMA as a mainline station.

Looking at the fall schedule, OMA is down to only 2 mainline flights from 6 now.
1 to MEM and 1 to MSP. The rest are mostly 50 seaters except for a few E175/CR9's. The frequencies stay the same.

Similar cuts to MCI too.

Are you still saying this station should be mainline? Cuts are hitting this city pretty hard by NW.


User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1521 posts, RR: 0
Reply 15, posted (6 years 6 months 6 days 21 hours ago) and read 2708 times:



Quoting Joeljack (Reply 14):

Are you still saying this station should be mainline? Cuts are hitting this city pretty hard by NW.

OMA is like a rollert coaster, one day they have 6 daily A320 service the next they have a mix and then the next they have six daily crj's.

They will never be a mainline as long as NW is around.



Long Live Memphis!
User currently offlineToltommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 16, posted (6 years 6 months 6 days 21 hours ago) and read 2704 times:



Quoting Nwaesc (Reply 13):
It'd be nice to see some of these stations eclipse the 70 flight threshold once ops are combined.

Once ops are combined its very likely that the unions at NW will be out on the street. The 70 flight threshold will be a moot point, and DL will do what they want with the station.


User currently offlineSkyguyB727 From , joined Dec 1969, posts, RR:
Reply 17, posted (6 years 6 months 6 days 21 hours ago) and read 2691 times:



Quoting N917me (Reply 8):
Actually, the entire OMA station for YX is going to be Skyway.

That's quite a change for OMA. At one time, OMA was a mini-hub for YX.


User currently offlineDw9115 From United States of America, joined Dec 2005, 449 posts, RR: 2
Reply 18, posted (6 years 6 months 6 days 21 hours ago) and read 2689 times:

FSD is handled by ATS and they do a fairly good job what kills me is the roller coaster OMA is on mainline then CRJ but FSD (a much smaller airport) has 8 to 9 flights depending on the season on NWA and 5 are a mix of mainline A319, A320, and DC9's and then the rest are one Saab and 2 to 3 CRJ's depending on the season. I talked to some of the ATS people I know in FSD last time I was their and they told me that NWA has said that this hunting season one of the airbuses will be replaced with a 757 for hunting season if this really happens who knows for sure considering NWA's track record of talking of their a**.

User currently offlineCMHARJ From United States of America, joined Aug 2007, 127 posts, RR: 1
Reply 19, posted (6 years 6 months 6 days 19 hours ago) and read 2634 times:

Here's a concept. How about NW bring the work back in-house? If my memory serves me right, I don't remember OMA getting bashed the way it is now back when NW ran the station. However, NW set the unrealistic goal for any outsourced station of getting 70 mainline flights a week. I know PIT and CLT have reached the goal of 70 flights a week, but they tend to rotate the planes a bit. NW is the type of company that if a station gets 70 flights for 8 months in a row, once that 9th month hits, one of those planes will be downgraded to a CRJ to make sure that station stays outsourced.
Another thing that sucks now, is that since NW is reducing more mainline flying in the Fall. it'll be even more impossible to reach that 70 flight quota. They need to admend that contract and include XJ 900 as mainline flying, just like they did with CP flying. Both hold the same amount of seats. That would be able to level the playing field a bit.


User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9700 posts, RR: 14
Reply 20, posted (6 years 6 months 6 days 19 hours ago) and read 2630 times:



Quoting Nwaesc (Reply 10):
Remind me again how you know this for sure, grasshopper?

Because larger stations like SEA don't even have mainline Delta. I don't think OMA will get it. Though it would be nice.



yep.
User currently offlineSmcmac32msn From United States of America, joined May 2004, 2211 posts, RR: 4
Reply 21, posted (6 years 6 months 6 days 18 hours ago) and read 2627 times:



Quoting SNCntry32 (Reply 11):
That being said, someone correct me if I am wrong, but non of NW diversion stations in the MSP area are handeled by mainline, while in the DTW area we have both LAN and FNT being mainline.

How bout MSN? They are like MNT as a last resort type diversion station, but MSN is mainline, with several feeder flights a day from NW mixed in.



Hey Obama, keep the change! I want my dollar back.
User currently offlineSkyguyB727 From , joined Dec 1969, posts, RR:
Reply 22, posted (6 years 6 months 6 days 18 hours ago) and read 2622 times:



Quoting SNCntry32 (Reply 11):
MNT(Minot, ND)

Minot is actually MOT.


User currently offlineNWAESC From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 23, posted (6 years 6 months 6 days 15 hours ago) and read 2597 times:



Quoting Joeljack (Reply 14):
Are you still saying this station should be mainline? Cuts are hitting this city pretty hard by NW.

If I ruled the world (and, yes, I know I don't), the answer would be absolutely.



"Nothing ever happens here, " I said. "I just wait."
User currently offlineCMHARJ From United States of America, joined Aug 2007, 127 posts, RR: 1
Reply 24, posted (6 years 6 months 6 days 8 hours ago) and read 2542 times:

IMO, in order to stay mainline, your station have at least 3 mainline flights a day. Anything below that is free for all.

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
QX To Have 4 A/c Painted For NW Colleges! posted Fri Dec 14 2007 16:01:23 by Flyboy97502
UAL To Make Bid For NW? posted Thu Nov 16 2006 16:16:08 by B777A340Fan
Boeing To Buy Aviall For $1.7B In Cash posted Mon May 1 2006 20:02:01 by Airwave
LAX To Be Ready For A380 In 2007 posted Wed Feb 1 2006 20:01:43 by Laxintl
Is It Safe To Buy Tickets For TED In July posted Thu Jun 2 2005 19:30:57 by Ffis34
Mesaba To Operate CRJ's For NW posted Fri Apr 22 2005 14:37:33 by TOLtommy
Anywhere To Get Prices For SIA In Dec 02 / Jan 03? posted Fri Nov 23 2001 23:45:30 by Singapore_Air
Qantas To Announce Engines For A380 In Days posted Thu Feb 15 2001 13:25:18 by Singapore_Air
NW To ATS Transition In OMA... Bumpy! posted Tue Nov 28 2006 03:57:10 by Tripleboom
CO To Sell Gol's Tkts For Flights In Brazil+S.Am. posted Tue Jun 12 2007 05:13:11 by AF086