Sandyb123 From UK - Scotland, joined Oct 2007, 1187 posts, RR: 0 Posted (7 years 2 months 2 weeks 2 days 19 hours ago) and read 2804 times:
Looks like Globespan have been up to their usual standards (8 hour flight delay) and got one passenger very annoyed.
"THE boozed-up brother-in-law of former first minister Jack McConnell spent the night in cells after an airport bust-up. Millionaire businessman Robert McLuckie hurled abuse at airline staff and police after guzzling white wine as he waited for a Globespan flight at Edinburgh airport."
"I'll never fly Globespan again" and told airport staff to "get to f***" and "f*** off"
BlueShamu330s From UK - England, joined Sep 2001, 3282 posts, RR: 21
Reply 8, posted (7 years 2 months 2 weeks 2 days 17 hours ago) and read 2575 times:
Quoting Vasu (Reply 1): Sad... NOT the fault of airport staff!
But when you fly an airline which contracts everything out, apart from the cabin and flight crew, who do you encounter who is actually an employee of the airline and not a contractor..?
My attitude is, if I pay to fly on an airline, then anyone who has anything to do with that flight is a representative of that company, and if I've been f&*&*d about for 8 hours without explanation or due care, then I'd be ready to vent my spleen on anyone associated with that flight.
If there's no REAL representative from the airline there in situations like this, you can hardly blame passengers getting irate at people they PERCEIVE to be airline representatives/employees/
Lo cost, no aftercare.
[Edited 2008-06-17 13:57:42]
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
* Planes go tech daily
* The CAA are investigating safety concerns
* customers get p*ssed off (like this guy)
* it's *not* a cheap airline generally
* everything is outsourced (including some flights)
* Customer service is abysmal
* nobody is accountable
* Almost all their routes have competition
What you have to remember is they provide an invaluable link to a mass of European routes from GLA/EDI and ABZ which without them would leave the scottish public with a very poor choice of destinations not to mention the amount of staff they employ.
Not strictly true. There are routes which have no competition whatsoever like ones from the MME and ABZ base both of which are extremely successful bases and people tend to forget them.
Ok I'm not saying that GSM is the best - far from it. But there have been problems and progress is being so that the proper infrastructure is being put in place to develop the airline and bring it back to what it once was.
OA260 From Ireland, joined Nov 2006, 28813 posts, RR: 60
Reply 13, posted (7 years 2 months 2 weeks 2 days 16 hours ago) and read 2421 times:
Quoting GCDEG (Reply 12): Yeah I would say as operating crew doing 4 or 5 flights a week would make me a pretty good source for this. Load factors for todays AGP 185/189
They need to scrap longhaul and concentrate again on shorthaul. The longhaul product is a discrace. The DUB flights have often left 8-10 hours late over the last few weeks. I have been monitoring them. Also the case brought against them by the CAA is certainly very worrying.
The sad fact is, the thing that is consistent is how good the crew are and how hard they work. A shame that everything else that happens roundabout the flight lets that fact go unnoticed and is really the only shining star on the longaul product.
Sandyb123 From UK - Scotland, joined Oct 2007, 1187 posts, RR: 0
Reply 15, posted (7 years 2 months 2 weeks 2 days 16 hours ago) and read 2352 times:
Quoting GCDEG (Reply 14): The sad fact is, the thing that is consistent is how good the crew are and how hard they work. A shame that everything else that happens roundabout the flight lets that fact go unnoticed and is really the only shining star on the longaul product.
The crew could be the best service in the world but if I was on one of GSM's catalogue of ultra-delayed flights I wouldn't give a damn.
Quoting OA260 (Reply 13): Also the case brought against them by the CAA is certainly very worrying
Yes, although how likely is it for the CAA to remove their license?