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Delta Giving $25 Rebates For Bag Fee  
User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1863 posts, RR: 2
Posted (6 years 2 months 1 day 9 hours ago) and read 6760 times:
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ATLANTA, June 20, 2008 –Delta Air Lines (NYSE: DAL) today announced it will offer a rebate of the new $25 fee for checking a second bag to customers who purchased tickets from Delta prior to April 9, 2008 and traveled on or after May 5. Customers wishing to request a rebate should complete the form at delta.com/bagfee. Rebates are limited to $25 per passenger, per flight.

Full article here
http://news.delta.com/article_display.cfm?article_id=11098


The only valid opinions are those based in facts
21 replies: All unread, jump to last
 
User currently offlinePilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 1, posted (6 years 2 months 1 day 1 hour ago) and read 6365 times:

Well that's awfully nice of them.

User currently offlineLambert747 From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 2 months 1 day 1 hour ago) and read 6336 times:



Quoting FlyDeltaJets (Thread starter):
ATLANTA, June 20, 2008 –Delta Air Lines (NYSE: DAL) today announced it will offer a rebate of the new $25 fee for checking a second bag to customers who purchased tickets from Delta prior to April 9, 2008 and traveled on or after May 5. Customers wishing to request a rebate should complete the form at delta.com/bagfee. Rebates are limited to $25 per passenger, per flight.

All I can say is WOW, wonder what the other airlines will do in response to this?


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 3, posted (6 years 2 months 1 day 1 hour ago) and read 6295 times:



Quoting Lambert747 (Reply 2):

All I can say is WOW, wonder what the other airlines will do in response to this?

Increase the checked bag fee to $50?



The proper term is "on final" not "on finals" bud...
User currently offlineUnited1 From United States of America, joined Oct 2003, 5935 posts, RR: 9
Reply 4, posted (6 years 2 months 1 day 1 hour ago) and read 6280 times:



Quoting Lambert747 (Reply 2):
All I can say is WOW, wonder what the other airlines will do in response to this?

Paragraph 2....

"Under Delta's contract of carriage, the baggage rules in effect on the date a passenger's travel begins are the rules that apply to that passenger's transportation on Delta. In response to customer feedback and as a matter of goodwill, Delta has decided to make a one-time exception to the rules established in its contract of carriage by offering rebates of the second checked bag fee to those passengers who purchased tickets before this new fee was announced on delta.com."

DL is refunding the $25 that they have been collecting from passengers who booked a flight before they announced the bag fee but whos travel was after the second bag fee was implemented.



Semper Fi - PowerPoint makes us stupid.
User currently offlineLambert747 From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 2 months 1 day 1 hour ago) and read 6243 times:



Quoting United1 (Reply 4):
DL is refunding the $25 that they have been collecting from passengers who booked a flight before they announced the bag fee but whos travel was after the second bag fee was implemented

It isnt just the refund of the bag fee, Delta Air Lines in the past few months has really seemed to reach out to the flying public and added to the dialogue with them. I am not a DL kool-aid drinker, I do however have to give credit where it is due. Between the recent upgrades to all cabins of service, a renewed base of employee morale Delta Air Lines seems to really be differentiating themselves from the rest of the crowd.

Delta Air Lines unlike some US airlines is not seemingly nickel and diming their way through the fuel costs surging. If they continue their growth, and abstain from nickel and diming like some other airlines their following may grow do just to those measures alone.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 6, posted (6 years 2 months 1 day 1 hour ago) and read 6243 times:



Quoting Pilotboi (Reply 1):
Well that's awfully nice of them.

More likely it's a way to avoid having their policies challenged in court.

I am not a lawyer, but as I understand it one of the fundamental points to a contract is that there is an offer and acceptance -- You offer to pay the airline $XXX for transportation from A to B under certain terms (i.e. number of bags you can check, refund policies, etc. -- as set forth in the Contract of Carriage). The airline accepts yout offer by accepting your money and issuing a ticket.

Once there's a contract in place, there are very few circumstances when one party can unilaterally (i.e. without the consent of the other party) alter the contact, and changing the checked baggage policies after you've entered into the contact is just that -- a unilateral modification.

For example, if you paid $430 for a flight from LAX-ATL because you beleived (after reading the Contract of Carriage) you were getting air transportation, including two checked bags, and say, the flight was only worth $430 if you could check two bags (i.e. you wouldn't have purchased the ticket otherwise), then the airline goes "Oh, no, no, no... We're still going to charge you $430, but now you can only check one bag" (In fact, it seems pretty clear to me that the value of the service rendered, by DL's own admission, has dropped from $430 to $405.

As another example: Say you agree to buy a house for $260,000 including, say, all appliances and carpeting. The day before closing the previous owner moves out all of the appliances and the carpet. Is what you are receiving still worth $260,000? No, the value has been reduced by at least the value of the appliances and carpet, and perhaps more (What if, for example, you decided to purchase this house entirely because it already had the appliances and carpet, and you didn't feel like dealing with the hassle of buying/installing them yourself)

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineN867DA From United States of America, joined May 2008, 1006 posts, RR: 0
Reply 7, posted (6 years 2 months 1 day ago) and read 6192 times:

I'm starting to like DL more and more. The DL experience is hit or miss, but the people who work for them manage to be nice even in these tough times. For a lengthy list of cons, DL is trying to do better. This refund may be to protect their own interests, but it's great PR. a favorable view is very important right now since it's getting very easy to despise the airlines.


A nation turns its lonely eyes to you
User currently offlineUnited1 From United States of America, joined Oct 2003, 5935 posts, RR: 9
Reply 8, posted (6 years 2 months 1 day ago) and read 6165 times:



Quoting Lambert747 (Reply 5):
Between the recent upgrades to all cabins of service, a renewed base of employee morale Delta Air Lines seems to really be differentiating themselves from the rest of the crowd.

Oh absolutely DL has been doing alot of things right, and is becoming a fairly decent airline.

Quoting Lambert747 (Reply 5):
It isnt just the refund of the bag fee,

DL is refunding a fee that, even though DL was withing its rights to do so, should never have been applied retroactively to people who bought their tickets before the fee was announced. DL is still collecting and charging the fee to people who booked after April 9th. I can appreciate the fact that you feel DL is reaching out to customers by doing this however realise that other airlines (UA and AA in particular) didn't retroactively charge people the fee to begin with. Kudos to DL for righting a wrong, but I don't feel they deserve high accolades because they are fixing something that they should never have done in the first place.



Semper Fi - PowerPoint makes us stupid.
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3805 posts, RR: 29
Reply 9, posted (6 years 2 months 17 hours ago) and read 4937 times:



Quoting Lambert747 (Reply 5):
Delta Air Lines unlike some US airlines is not seemingly nickel and diming their way through the fuel costs surging.

What nickel and diming implemented by other U.S. legacy airlines has Delta not promptly matched?


User currently offlineLambert747 From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 2 months 17 hours ago) and read 4800 times:



Quoting Tango-Bravo (Reply 9):


What nickel and diming implemented by other U.S. legacy airlines has Delta not promptly matched?

US Airways beverage fees
http://www.usatoday.com/travel/fligh...?type=blog&ak=51262272.blog&csp=34

American Airlines increased baggage fees
http://www.iht.com/articles/2008/05/22/business/22air.php?d=1

United Airlines minimum stay requirements
http://www.msnbc.msn.com/id/25288127/


User currently offlineMir From United States of America, joined Jan 2004, 21549 posts, RR: 55
Reply 11, posted (6 years 2 months 12 hours ago) and read 3606 times:



Quoting United1 (Reply 8):
Kudos to DL for righting a wrong, but I don't feel they deserve high accolades because they are fixing something that they should never have done in the first place.

 checkmark  If everyone had applied the fee retroactively, it would be another story entirely. Making the fee retroactive in the first place was a big mistake, and IIRC United had already put theirs in place, so it's not like DL had no example to follow.

It's a nice move to make, but it shouldn't have been necessary.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineMI5Flyer From United States of America, joined Jan 2008, 78 posts, RR: 0
Reply 12, posted (6 years 2 months 5 hours ago) and read 3189 times:

Well they are making up for it. I saw a guy get hit with $150-230 for one bag yesterday at TYS. They were weighing everything to the ounce and I heard the agent first tell him it was overweight - $80. Then she brought out the tape measure. It's too big as well she says - that will be more $$. After some typing and asking other agents, she said it's $150. I'm not sure if that was additional or the total including the first $80. What ever it was it was a lot of $$ to check one bag. The bag was large but nothing you wouldn't see someone taking along on a vacation of more than a week or so. The guy took it like a champ and just whipped out the AMEX to pay it but that had to be a shock.

User currently offlineKaiGywer From United States of America, joined Oct 2003, 12241 posts, RR: 35
Reply 13, posted (6 years 2 months 5 hours ago) and read 3189 times:
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My question is just why wasn't Delta's reservation system able to figure this out on its own. When NW started charging, our computers knew when the ticket was booked and would only charge $25 for those customers booked after a certain date (March 28 I think). It would also automatically exempt the exceptions.


911, where is your emergency?
User currently offlineAirbazar From United States of America, joined Sep 2003, 8281 posts, RR: 10
Reply 14, posted (6 years 2 months 5 hours ago) and read 3166 times:



Quoting MI5Flyer (Reply 13):
Then she brought out the tape measure. It's too big as well she says - that will be more $$. After some typing and asking other agents, she said it's $150.

I wonder how many people who buy luggage actually know of the size limitations. Most large suitcases that are very commonly used are over-sized and until now no one ever thought of actually measuring them. If gate agents start doing that, there will be a lot of pissed off people out there.


User currently offlineUnited1 From United States of America, joined Oct 2003, 5935 posts, RR: 9
Reply 15, posted (6 years 2 months 2 hours ago) and read 2995 times:



Quoting KaiGywer (Reply 13):
My question is just why wasn't Delta's reservation system able to figure this out on its own.

It wasn't a question of DLs computers being able to figure it out or not, DL made it effective May 1st for any passenger whether or not you had booked the flight before or after they had announced the fee.



Semper Fi - PowerPoint makes us stupid.
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3805 posts, RR: 29
Reply 16, posted (6 years 2 months 2 hours ago) and read 2949 times:

Quoting Lambert747 (Reply 10):
Reply 10,

Inasmuch as the examples given have been announced more or less within the past week, not exactly proof that Delta isn't totally onboard the nickel-and-diming bandwagon with the rest of the U.S. legacies. Give your "heros" at Delta a week or two and they will in all liklihood be announcing the same new nickel-and-diming schemes as US, AA and UA -- just as they have matched their legacy cohorts nickel-for-nickel and dime-for-dime since the madness began a mere few months ago.

[Edited 2008-06-22 09:06:43]

User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 17, posted (6 years 2 months 1 hour ago) and read 2868 times:



Quoting Tango-Bravo (Reply 16):
Inasmuch as the examples given have been announced more or less within the past week, not exactly proof that Delta isn't totally onboard the nickel-and-diming bandwagon with the rest of the U.S. legacies. Give your "heros" at Delta a week or two and they will in all liklihood be announcing the same new nickel-and-diming schemes as US, AA and UA -- just as they have matched their legacy cohorts nickel-for-nickel and dime-for-dime since the madness began a mere few months ago.

Any surchage or additional charges that have been implemented by one airline and have "stuck," were implemented in less than a week by other carriers. Also, AA announced the charge for the first bag over a month ago, so the likelihood of the first bag charge being implemented by DL seems more remote and thus throws your 'prediction' way off base.



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 18, posted (6 years 2 months 1 hour ago) and read 2851 times:



Quoting Lambert747 (Reply 5):
If they continue their growth, and abstain from nickel and diming like some other airlines their following may grow do just to those measures alone.

I agree. This is a great time for DL to start positioning itself as a class carrier, similar to what CO has done for itself. CO has consistently won a loyal pax base from exactly these kinds of things. If DL is smart, they will take a page out of a winning book, not a losing one.

Quoting Tango-Bravo (Reply 9):
What nickel and diming implemented by other U.S. legacy airlines has Delta not promptly matched?

US Airways -- soda fee
AA/UA/US 1st bag fee

Saturday night stays

who knows what next

Quoting MI5Flyer (Reply 12):
he bag was large but nothing you wouldn't see someone taking along on a vacation of more than a week or so. The guy took it like a champ and just whipped out the AMEX to pay it but that had to be a shock.

Remember, if the guy is traveling for biz (carrying equipment, extra clothing, etc) he may be used to paying hte fees. For years I've had airlines measure by electronic store, so it isn't that much of a surprise. Also, anything over 62" is usually classified as oversized, and so subject to extra fees.

Dave



Can I have a mojito on this flight?
User currently offlineMayor From United States of America, joined Mar 2008, 10368 posts, RR: 14
Reply 19, posted (6 years 2 months 1 hour ago) and read 2816 times:



Quoting Davescj (Reply 18):
If DL is smart, they will take a page out of a winning book, not a losing one.

We always had the book, just that nobody was reading it the last 10 years or so.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 20, posted (6 years 1 month 4 weeks 1 day 10 hours ago) and read 2498 times:



Quoting Mayor (Reply 19):
We always had the book, just that nobody was reading it the last 10 years or so.

Well said Mayor! Seems like it took a 70+ year old guy to dust that book off and put on some reading glasses...



What gets measured gets done.
User currently offlineMayor From United States of America, joined Mar 2008, 10368 posts, RR: 14
Reply 21, posted (6 years 1 month 4 weeks 1 day 3 hours ago) and read 2309 times:



Quoting FlyASAGuy2005 (Reply 20):
Well said Mayor! Seems like it took a 70+ year old guy to dust that book off and put on some reading glasses...

And even he had to study it, not having been brought up under Mr. Woolman's eye.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
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