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Can't Print Boarding Pass Online  
User currently offlineCoolGuy From United States of America, joined Jan 2005, 414 posts, RR: 0
Posted (6 years 2 months 2 days 11 hours ago) and read 9965 times:

CO gives this error message for me:

Unable to Complete Check-in

We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.


Does anyone know why this could be the case? I've flown on CO dozens of times in the past few months and it's never happened before. I called and there's nothing wrong with my ticket. Will I be able to travel tomorrow?

18 replies: All unread, jump to last
 
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 1, posted (6 years 2 months 2 days 10 hours ago) and read 9955 times:

You're probably going to get haraSSSSed by the TSA tomorrow; that's probably what it means.


Last year 1,944 New Yorkers saw something and said something.
User currently offlineCrewchief From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 2 months 2 days 10 hours ago) and read 9948 times:

That's similar to the message a friend always gets...can't check in online because the poor girl's name is on the no-fly list. She has to show up at the airline's counter and show an ID. The airline enters some information from the ID, and she's cleared.

Reminds me of Star Wars --> "This is not the droid you are looking for"


User currently offlineNwafflyer From United States of America, joined Jul 2004, 1050 posts, RR: 2
Reply 3, posted (6 years 2 months 2 days 10 hours ago) and read 9874 times:

The other issue is 2 carriers - originating flight not on the same carrier as holds the ticket, or sometimes just travel booked on 2 separate carriers.

Happens to me all the time - CO/NW/DL - not a problem just means plan for 5 minutes more at the check in


User currently offlineBond007 From United States of America, joined Mar 2005, 5408 posts, RR: 8
Reply 4, posted (6 years 2 months 2 days 9 hours ago) and read 9864 times:

Not sure about CO, but for some airlines you also get that when you have no seat assignment available (over-booking, assignment only at gate etc.).

Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineSdexplorer00 From United States of America, joined Dec 2007, 150 posts, RR: 0
Reply 5, posted (6 years 2 months 2 days 9 hours ago) and read 9850 times:

Also, sometimes if there as been a change to flight numbers or such and the ticket does'nt match the reservation any longer. It is an easy fix at the airport.

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 6, posted (6 years 2 months 2 days 9 hours ago) and read 9816 times:

Wait a little while and try again; occassionally -- I have no idea why, the first attempt at checking in produces this message, almost always if I try 5-10 minutes or a few hours later... no problem. (If that doesn't work, I call res, and usually it's a change in in the itinerary didn't get reticketed properly and they can sort that out right quick)

Quoting Sdexplorer00 (Reply 5):
Also, sometimes if there as been a change to flight numbers or such and the ticket does'nt match the reservation any longer. It is an easy fix at the airport.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 7, posted (6 years 2 months 2 days 6 hours ago) and read 9733 times:

Call the CO web support desk (not reservations) - they can usually tell instantly why this happens. It will either be an issue with the booking being "out of sync" (their terminology) or you have been pre-selected for SSSS screening. If it's the former they can fix it very quickly and when you try again it will work.

User currently offlineCoolGuy From United States of America, joined Jan 2005, 414 posts, RR: 0
Reply 8, posted (6 years 2 months 2 days 5 hours ago) and read 9709 times:

It's probably SSSS I guess. It's happened to me with CO before and with other airlines when I fly them the first time. No big deal. As long as the flight isn't delayed  Wink

User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 9, posted (6 years 2 months 2 days 5 hours ago) and read 9678 times:

This happens to me almost every time I fly WN. I always book either late the night before or the day of the flight, and so I assume that's why I have to be checked in. It can be really inconvenient. I never get additional screening by TSA, though. Good luck to you.

User currently offlineBAW716 From United States of America, joined Nov 2003, 2028 posts, RR: 27
Reply 10, posted (6 years 2 months 2 days 5 hours ago) and read 9666 times:



Quoting CoolGuy (Thread starter):
Unable to Complete Check-in

We are unable to complete the check-in process at this time. Please proceed to the airport for assistance.

If you are traveling on an international flight for which a document and security check is required, you will not be able to obtain a boarding pass. This used to be somewhat spotty from carrier to carrier, but now it seems that it is becoming more the case.

If you were traveling on a wholly domestic segment and you did not have an advance seat assignment, that is the other reason why you may not be able to generate an advance boarding pass.

Frankly, I don't see the value of advance boarding passes, since you still have to check-in at a kiosk somewhere before you go through security; better to just swipe your credit card at the kiosk and get your boarding pass at the airport just before you enter the TSA snake pit.

baw716



David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
User currently offlineBond007 From United States of America, joined Mar 2005, 5408 posts, RR: 8
Reply 11, posted (6 years 2 months 2 days 1 hour ago) and read 9571 times:



Quoting BAW716 (Reply 10):
Frankly, I don't see the value of advance boarding passes, since you still have to check-in at a kiosk somewhere before you go through security; better to just swipe your credit card at the kiosk and get your boarding pass at the airport just before you enter the TSA snake pit.

Well, no you don't. If you don't have checked bags, you go straight to security and never have to check-in at the airport.


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineNomadd22 From United States of America, joined Feb 2008, 1851 posts, RR: 0
Reply 12, posted (6 years 2 months 2 days ago) and read 9521 times:

If you're too close to takeoff, you'll won't be able to check in online. 24 hours for CO.


Andy Goetsch
User currently offlineBond007 From United States of America, joined Mar 2005, 5408 posts, RR: 8
Reply 13, posted (6 years 2 months 1 day 23 hours ago) and read 9493 times:



Quoting Nomadd22 (Reply 12):
If you're too close to takeoff, you'll won't be able to check in online. 24 hours for CO.

1-24 hrs AFAIK .... if you're checking in online at home less than 1hr before your flight, you might just miss it.

Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 14, posted (6 years 2 months 1 day 23 hours ago) and read 9482 times:



Quoting Nomadd22 (Reply 12):
If you're too close to takeoff, you'll won't be able to check in online. 24 hours for CO.

CO allows online check-in from 23 hours 58 minutes (you get really disconcerting error messages if you try _exactly_ 24 hours before the flight) to 1 hour prior to scheduled departure.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineNomadd22 From United States of America, joined Feb 2008, 1851 posts, RR: 0
Reply 15, posted (6 years 2 months 1 day 13 hours ago) and read 9310 times:

I was thinking of making the reservation and getting the e-ticket too close to the flight. After the hundred or so times I've checked in online, you'd think I'd know. I blame the 60s.


Andy Goetsch
User currently offlineNelsonde From United States of America, joined Dec 2005, 49 posts, RR: 0
Reply 16, posted (6 years 2 months 1 day 11 hours ago) and read 9239 times:

That used to happen to me every time, it is standard practice if you'll have secondary screening. No big deal. By the way, the no-fly list means you won't fly; the other list gets secondary screening and other triggers' will probably lead to it too: last minute, cash, one-way, etc.

Dave
Fly PGV!



Fly PGV! Fly PGV! Fly PGV! Fly PGV! Fly PGV! Fly PGV! Fly PGV!
User currently offlineCoolGuy From United States of America, joined Jan 2005, 414 posts, RR: 0
Reply 17, posted (6 years 1 month 4 weeks 16 hours ago) and read 9080 times:

Follow-up: the CO check-in kiosk prompted me to swipe an ID with a magnetic strip or enter my birthday manually. Entering it manually still required me to see an agent which I did and after a few minutes of the agent typing I received my boarding pass. No SSSS or anything special was printed on my boarding pass.

The interesting part is that I had the same issue on the return flight. I've had this issue before with CO and other airlines but it's only been for my maiden flight with an airline. I wonder if I'll have this issue going forward with CO and other airlines. I'll find out soon enough though  Wink

(I apologize if this is in the wrong forum...I don't mean for it to become a trip report.)

I wonder what puts me into this category. This ticket was nothing out of the ordinary (booked in advance much like a few dozen others I've taken in the past year). Could it be participating in a.net, using a flight sim, reading a lot about aviation, a complaint letter I sent to an airline, that I've taken dozens of flights, or that both my first and last name are each in the top 150 names in the United States (according to 1990 Social Security Administration data at least).


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12242 posts, RR: 35
Reply 18, posted (6 years 1 month 4 weeks 16 hours ago) and read 9062 times:
AIRLINERS.NET CREW
FORUM MODERATOR



Quoting CoolGuy (Reply 17):
Follow-up: the CO check-in kiosk prompted me to swipe an ID with a magnetic strip or enter my birthday manually. Entering it manually still required me to see an agent which I did and after a few minutes of the agent typing I received my boarding pass. No SSSS or anything special was printed on my boarding pass.

The interesting part is that I had the same issue on the return flight. I've had this issue before with CO and other airlines but it's only been for my maiden flight with an airline. I wonder if I'll have this issue going forward with CO and other airlines. I'll find out soon enough though

(I apologize if this is in the wrong forum...I don't mean for it to become a trip report.)

I wonder what puts me into this category. This ticket was nothing out of the ordinary (booked in advance much like a few dozen others I've taken in the past year). Could it be participating in a.net, using a flight sim, reading a lot about aviation, a complaint letter I sent to an airline, that I've taken dozens of flights, or that both my first and last name are each in the top 150 names in the United States (according to 1990 Social Security Administration data at least).

Your name is on the no-fly list. By swiping an ID, it checks your birthday against the list and realizes you aren't the person on the list. By entering your birthday manually, you could easily fake it, and as such the agent needs to verify your ID to make sure you didn't lie about your birthday. Since you weren't the person on the list, and had no other triggers, you were cleared of SSSS status.



911, where is your emergency?
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