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Do You Get A Refund If Your Luggage Is Lost?  
User currently offlineBP1 From United States of America, joined Aug 2007, 593 posts, RR: 1
Posted (6 years 5 months 2 weeks 3 days 9 hours ago) and read 5177 times:

With the new baggage charges for the first bag and second bag, if your bags do not arrive at the same time, will the airline refund you the money? I am an elite with a few carriers so this does not apply to me yet, but I am sure it will soon. So when you pay the 1st bag fee and your bag does not arrive are you given a refund or a useless voucher for future travel?

Cheers,
BP1


"First To Fly The A-380" / 26 October 2007 SYD-SIN Inaugural
40 replies: All unread, showing first 25:
 
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 1, posted (6 years 5 months 2 weeks 3 days 9 hours ago) and read 5176 times:

You won't get either. Your bag will still get to its destination, it may not be on the intended flights for a host of reasons. If your bag does not arrive with you thru fault of the airline, it will be delivered to you at the airlines cost. If you are getting a refund, wouldn't the airline then be exempt from getting the bag to you?

User currently offlineN766UA From United States of America, joined Jul 1999, 8373 posts, RR: 23
Reply 2, posted (6 years 5 months 2 weeks 3 days 9 hours ago) and read 5158 times:

Baggage is checked at the passenger's risk, even if you are paying for it. No refunds for you!


This Website Censors Me
User currently offlineMax550 From United States of America, joined Nov 2007, 1166 posts, RR: 0
Reply 3, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5116 times:

As long as you know where you're staying, just ship it UPS. The cost is not much more, they're more reliable, and if it's late at all they refund your money.

User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1161 posts, RR: 7
Reply 4, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5107 times:



Quoting N766UA (Reply 2):

funny the approach the airline is starting to take for a service they used to offer for free! you would think they will be careful a little bit more after they start charging, but no.. the same incompetent attitude.

its really a shame what the airline industry transformed to in the USA.



PHX - i miss spotting
User currently offlineBP1 From United States of America, joined Aug 2007, 593 posts, RR: 1
Reply 5, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5103 times:

If I UPS the bag, then I can use hidden city ticket much easier too.

Cheers,
BP1



"First To Fly The A-380" / 26 October 2007 SYD-SIN Inaugural
User currently offlineViscount724 From Switzerland, joined Oct 2006, 26005 posts, RR: 22
Reply 6, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5063 times:



Quoting HAMAD (Reply 4):
Quoting N766UA (Reply 2):


funny the approach the airline is starting to take for a service they used to offer for free! you would think they will be careful a little bit more after they start charging, but no.. the same incompetent attitude.

It's one way to minimize increases in the base fare to compenate for fuel price increases. And there are expenses involved in carrying checked bags so why should the many thousands of passengers who have no checked bags pay for those costs?


User currently offlineMarcus From Mexico, joined Apr 2001, 1808 posts, RR: 2
Reply 7, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5064 times:

In Mexico's Volaris you do, if your bags do not arrive in the same flight you do, or if the plane lands 30 minutes late you get a voucher for the price of that flight, you can use that for a future ticket.


Kids!....we are going to the happiest place on earth...TIJUANA! signed: Krusty the Clown
User currently offlineMax550 From United States of America, joined Nov 2007, 1166 posts, RR: 0
Reply 8, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5049 times:

I never check a bag, but my girlfriend used to. I spent two years getting her to even go on a plane. Then I had to spend a week convincing her they wouldn't lose her bag. We flew to Amsterdam two years ago and when we get there, they had of course sent her bag to Frankfurt since I assured her it wouldn't get lost. It showed up 2 days later. Then on the return flight they lost it again and it didn't come back until 8 days later.
I know that statistically it's pretty rare for that to happen twice, but she's used UPS since then and never had a problem. The new fees just make it easier to justify using it.


User currently offlineShamrock321 From Ireland, joined May 2008, 1612 posts, RR: 1
Reply 9, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5021 times:

The attitude of ''you check a bag at your own risk'' really annoys me, and I work in baggage claim so I come across some really irrate people whos bags havnt shown up, I could never say to a passenger ''well you put it on at your own risk''

The comment about airlines being incompitent about baggage is so true, they really dont give a damn and its really frustrating having to deal with people sometimes with no back up from the airline.

Its all about cost and I love giving customer service but when airline wont help out in many different ways my attititude sometimes becomes indifferent! Rant over.

My opinion on this subject, if airlines charge you for a bag and it doesnt arrive then you should get refunded for it, none of the airline I work with charge for the first checked in bag yet.


User currently offlineNWADC9 From United States of America, joined May 2004, 4898 posts, RR: 9
Reply 10, posted (6 years 5 months 2 weeks 3 days 8 hours ago) and read 5005 times:



Quoting Marcus (Reply 7):
In Mexico's Volaris you do, if your bags do not arrive in the same flight you do, or if the plane lands 30 minutes late you get a voucher for the price of that flight, you can use that for a future ticket.

That's sweet. Now if other airlines did it here (Midwest and Frontier, mainly), I'd be a rich man flying for free again! But wouldn't that hurt the airlines, especially during the heavy travel seasons?



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineMarcus From Mexico, joined Apr 2001, 1808 posts, RR: 2
Reply 11, posted (6 years 5 months 2 weeks 3 days 7 hours ago) and read 4940 times:



Quoting NWADC9 (Reply 10):
That's sweet. Now if other airlines did it here (Midwest and Frontier, mainly), I'd be a rich man flying for free again! But wouldn't that hurt the airlines, especially during the heavy travel seasons?

It used to be 15 minutes late instead of 30 minutes so I guess they increased the time in order to reduce their exposure, but the lost bag guarantee has not been modified.....the company does not have a lot of flights every day, and the heavy travel season in Mexico in no way compares in terms of flights and passgengers per day to the US, so the schedules are in a way more "manageable"

Check it out.....

www.volaris.com.mx then click on the US flag.



Kids!....we are going to the happiest place on earth...TIJUANA! signed: Krusty the Clown
User currently offline2H4 From United States of America, joined Oct 2004, 8956 posts, RR: 60
Reply 12, posted (6 years 5 months 2 weeks 3 days 7 hours ago) and read 4927 times:
AIRLINERS.NET CREW
DATABASE EDITOR

I'll never understand how it is morally and legally acceptable for an airline to simply "not accept" responsibility for lost or damaged luggage, when every shred of logic and common sense argues that they are absolutely responsible for it.

After all...if they're not responsible for it, then who the hell is?

It makes me wonder what else they could get away with by simply "not accepting" responsibility for things they are clearly responsible for.

2H4



Intentionally Left Blank
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 13, posted (6 years 5 months 2 weeks 3 days 6 hours ago) and read 4895 times:



Quoting BP1 (Thread starter):
a useless voucher for future travel?

That doesn't make sense.


User currently offlinePPVRA From Brazil, joined Nov 2004, 8976 posts, RR: 39
Reply 14, posted (6 years 5 months 2 weeks 3 days 6 hours ago) and read 4868 times:

They should refund in case of lost, damaged or delayed(+1 day) baggage. Just a matter of good customer service and courtesy, something that is very much in their interest in the long run.


"If goods do not cross borders, soldiers will" - Frederic Bastiat
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 15, posted (6 years 5 months 2 weeks 3 days 6 hours ago) and read 4868 times:
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Quoting Shamrock321 (Reply 9):
The attitude of ''you check a bag at your own risk'' really annoys me, and I work in baggage claim so I come across some really irrate people whos bags havnt shown up, I could never say to a passenger ''well you put it on at your own risk''

Exactly! True...that might be the bare minimum level of service promised...but it's also why I really don't feel bad for Legacy carriers when they cry about B6 and WN hurting them.



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineRwy04LGA From United States of America, joined Jul 2005, 3176 posts, RR: 8
Reply 16, posted (6 years 5 months 2 weeks 3 days 5 hours ago) and read 4826 times:



Quoting Shamrock321 (Reply 9):
The comment about airlines being incompitent about baggage is so true, they really dont give a damn and its really frustrating having to deal with people sometimes with no back up from the airline.

Speak for your airline, not mine. SOME airline personnel DO care. I'm one of them!



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1161 posts, RR: 7
Reply 17, posted (6 years 5 months 2 weeks 2 days 21 hours ago) and read 4689 times:



Quoting Rwy04LGA (Reply 16):
Speak for your airline, not mine. SOME airline personnel DO care. I'm one of them!

and where exactly did he mention delta specifically. plus you are a pilot, you don't handle bags. nothing against you, but i have seen a lot of employees in several airlines, INCLUDING delta from my personal travel, who have the attitude of "I don't care".



PHX - i miss spotting
User currently offlineGBan From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 5 months 2 weeks 2 days 21 hours ago) and read 4679 times:

I'm a bit confused now. A couple of years ago our baggage arrived 2 days late FRA-PHX on Lufthansa. Although the baggage did arrive LH paid for shoes, shirts and trousers we needed in the meantime in Phoenix (coming from a colder area).

When my suitcase was damaged (not lost) recently on a domestic LH flight i also got a refund to buy a new suitcase.

There seem to be insurances to cover such damages, at least with LH.


User currently offlineB747forever From Sweden, joined May 2007, 17147 posts, RR: 10
Reply 19, posted (6 years 5 months 2 weeks 2 days 19 hours ago) and read 4646 times:

Okay I will take to ask this now, dont blame me please,

If I dont get my bag when I fly this August to LAX from ARN with BA when I land at LAX, can I ask for a refund right away?? Or must the bag be lost, or delayed for several days before I can ask for a refund??

[Edited 2008-07-09 01:50:48]


Work Hard, Fly Right
User currently offlineN766UA From United States of America, joined Jul 1999, 8373 posts, RR: 23
Reply 20, posted (6 years 5 months 2 weeks 2 days 5 hours ago) and read 4450 times:



Quoting Shamrock321 (Reply 9):
The comment about airlines being incompitent about baggage is so true, they really dont give a damn and its really frustrating having to deal with people sometimes with no back up from the airline.

Which is exactly why I, as a former ramp agent, always carry on!

Alot of agents do care, and alot of airlines do their best to get your bag to you where and when they said they would. But, there's that percentage that just don't care, and the ever-present chance of a routine but costly error. That most people get their bags is pretty amazing, when you think about it. As my friend once said, miracles happen at airports every day!



This Website Censors Me
User currently offlineB747-4U3 From United Kingdom, joined Jan 2002, 991 posts, RR: 0
Reply 21, posted (6 years 5 months 2 weeks 1 day 19 hours ago) and read 4295 times:



Quoting B747forever (Reply 19):
Okay I will take to ask this now, dont blame me please,

If I dont get my bag when I fly this August to LAX from ARN with BA when I land at LAX, can I ask for a refund right away?? Or must the bag be lost, or delayed for several days before I can ask for a refund??

You won't get a refund, but you will get £30 compensation per day ( about $60 USD). I went to HKG earlier in the year and my bag took two days to catch up with me. I was quite happy as that was £60 extra to spend on holiday.


User currently offlineTreeny From United Kingdom, joined Dec 2005, 319 posts, RR: 0
Reply 22, posted (6 years 5 months 2 weeks 1 day 17 hours ago) and read 4265 times:



Quoting Swiftski (Reply 13):
That doesn't make sense.

I think BP1 was referring to something like the typical travel voucher with little value (value referring to how much a ticket would cost vs the amount they voucher you) coupled with other variables namely the conditions of use and date of expiry.

I make this comment because I am sure like you all too, I have received vouchers that theoretically I can never use. It was AA U$S 500 voucher to only be used in Argentina and with a 2 month expiry and only on AA and not other OW members (LAN would have been ideal but alas not possible!). My ONLY options where to travel to the USA with it and you can imagine the additional monies I would have to add to get a ticket.

I think thats what BP1 was referring to.


User currently offlineDABZF From Germany, joined Mar 2004, 1202 posts, RR: 0
Reply 23, posted (6 years 5 months 2 weeks 1 day 16 hours ago) and read 4189 times:

Am I stupid or isn't the Warsaw Convention and Montreal Protocol dictating the liability of the airlines in case of lost baggage???

Somehow I have in my mind...
SDR 17/kg of the lost baggage with a max of SDR 1000 - maybe completely wrong!?

Anyway the liability should be stated in the carriers "Condition of Carriage".

[Edited 2008-07-10 05:32:26]


I like driving backwards in the fog cause it doesn't remind me of anything - Chris Cornell
User currently offlineB747forever From Sweden, joined May 2007, 17147 posts, RR: 10
Reply 24, posted (6 years 5 months 2 weeks 1 day 13 hours ago) and read 4118 times:



Quoting B747-4U3 (Reply 21):
You won't get a refund, but you will get £30 compensation per day ( about $60 USD). I went to HKG earlier in the year and my bag took two days to catch up with me. I was quite happy as that was £60 extra to spend on holiday.

Okay, I see. But when I land, can I directly claim for £30 if the bag dont show up??



Work Hard, Fly Right
25 Petera380 : Best joke of the day!
26 ArcrftLvr : Absolutely. A few years ago, I was on HP and my bag was 'delayed.' Not only did I have no clothes or toiletries for an entire weekend, HP wouldn't re
27 B747-4U3 : With me they only gave the go-ahead to issue compensation once they had delivered the bag. To claim the compensation I had to go to BA's handling age
28 Viscount724 : They only apply for international transportation. I'm guessing the original poster's question mainly involved domestic U.S. travel.
29 Shamrock321 : I hope I didnt come across as someone who doesnt care, I care very much and love ensuring baggage gets to where its going but further up the ladder to
30 Drgmobile : The attitude of ''you check a bag at your own risk'' really annoys me, and I work in baggage claim so I come across some really irrate people whos bag
31 ArcrftLvr : Let me start off by saying, I agree with you 100%. However, I think the way the airlines look at it is, the checked bag fee is not for the service of
32 ArcrftLvr : Let me add, I believe the baggage fee should be refunded to the customer in the interest of customer service not because the passenger paid for someth
33 UPPERDECKFAN : There is no such consistent policy by BA on this subject, last January my bag didn't arrive with me at YUL and right away in the airport desk they ga
34 Exaauadl : This is precisenly what is wrong with the airline industry. If youre going to pay, there should be some implied expectation that the baggage will arr
35 DTW757 : Ah the common misconception that you can ship your bag almost as cheap or cheaper on UPS or FedEx. Wrong. I just checked the UPS website if you want
36 JER757 : The bag has to be delayed for 24 hours before any compensation is given (£30/day unless in exceptional circumstances where more can be authorised).
37 Andaman : I just wish that had been mentioned, would had opened easier to non-Americans...
38 UPPERDECKFAN : I'm realizing I get several bargains when flying, let's see: Some carriers show movies for free while an AMC ticket is about 7$ = good bargain Some o
39 B747-4U3 : WHAT???? That's not fair. Why was I only getting £30 per day?
40 Post contains links UPPERDECKFAN : Believe it or not, happened to me and a couple of other people in the same flight, I posted a thread earlier this year. http://www.airliners.net/avia
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