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IB And AA Partnership Is A Joke  
User currently offlineRafabozzolla From Brazil, joined Apr 2000, 1227 posts, RR: 0
Posted (6 years 1 month 2 weeks 5 days 20 hours ago) and read 7378 times:

I recently took a trip to Europe and, once in Madrid, I was joined by American friend who flew in from Miami.

He is an AAdavantage Executive Platinum and what happened to his flights just shows how much of a joke IB is as a partner.

He booked MAD-BIO through AA for the both of us. Because the reservation had been made at aa.com we were nor able to check in online, neither at the self service machines. Only traditional check in. We then flew MAD-LIS. I was flying TP, but he was flying Iberia and IB did not keep his seat assignment and put him on one of those awful middle seats by the galley and engine on the MD80.

On his flight back home (LIS-MAD-MIA), IB only checked him to MAD and, once in Barajas, Iberia's transfer desk would not check him in either, so he had to go landside and check-in at AA's check-in counter.

And, when I requested AAdvantaage mileage credit fora BA and IB flights I took in Europe, again, total lack of coordination. I was able to request miles from BA flights online but, when I tried to request miles from flying Iberia, the system gave me a message that I'd have to send a fax with the boarding passes!

Is this Iberia's idea of partnership?

30 replies: All unread, showing first 25:
 
User currently offlineStylo777 From Germany, joined Feb 2006, 2968 posts, RR: 12
Reply 1, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 7122 times:



Quoting Rafabozzolla (Thread starter):
Is this Iberia's idea of partnership?

no, that's reality! as much as they cooperate in one alliance most airlines keep their own computer system (including reservation, booking and also check-in). the consequenses are troubles such as described by you. also the ability of the staff is much limited in some parts of our world.


User currently offlineMrBrightSide From United States of America, joined Jan 2008, 202 posts, RR: 1
Reply 2, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 7110 times:



Quoting Stylo777 (Reply 1):
no, that's reality! as much as they cooperate in one alliance most airlines keep their own computer system (including reservation, booking and also check-in).

Well, that will be one problem less when all *A carriers switch to *A Unified Reservation System... named Star Alliance Common IT Platform. Never had issue with multi-airline mile accrual/redemption.

Sadly, that cannot be said for same-airline redemption, since I had an argument with LH in 2006 about 30.000 missing miles (and that was senator status, so I wasn't in the mood for sweet talk). But UA or US or SQ miles on LH account? Never an issue.



There's no better way to travel than fly (shameless rip of LH's slogan ;-)
User currently offlineAisak From Spain, joined Aug 2005, 762 posts, RR: 10
Reply 3, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 7065 times:

Let me see this slowly as I don't see things fit well...

Quoting Rafabozzolla (Thread starter):
I recently took a trip to Europe and, once in Madrid, I was joined by American friend who flew in from Miami.
[...]
He booked MAD-BIO through AA for the both of us. Because the reservation had been made at aa.com we were

So he was flying AA from MIA and you were flying another airline from another airport or you were already in MAD... Anyway, HOW EXACTLY did he manage to book a apanish domestic flight with an AA code through AA.com for himself and someone who wasn't even coming from the USA?

Quoting Rafabozzolla (Thread starter):
On his flight back home (LIS-MAD-MIA), IB only checked him to MAD

Was he flying on the same ticket or was he flying IB LIS-MAD and AA MAD-MIA on totally different tickets? If so, how can anyone expect IB (outsourced) staff at LIS be able to check him in for an AA flight from MAD?

Quoting Rafabozzolla (Thread starter):
once in Barajas, Iberia's transfer desk would not check him in either, so he had to go landside and check-in at AA's check-in counter.

If the flight was on a separate ticket it's the general rule applied all over the world for air travel. First leg with AA? -> Check-in only with AA. If it didn't happen that way and he was travelling under the same booking reference, then something might have happened with the systems preventing IB (Amadeus) to access the flight info for his AA flight (Sabre). Then it's "normal" to check him in for the first leg operated by IB and solve the problem at MAD. After all, if he's flying AA from MAD there would be AA counters and staff at MAD to access directly the flight info.

Quoting Rafabozzolla (Thread starter):
I was able to request miles from BA flights online but, when I tried to request miles from flying Iberia, the system gave me a message that I'd have to send a fax with the boarding passes!

That's the standard procedure with AA and many other airlines around the world. The simplest thing to do in order to get the credit is enter the FF number when booking. If not, it can be entered later by calling reservations. It's always good to show your FF card at check-in so the number can be entered in case the field is empty. Claiming for milleage after the flight has been taken usually requires to send the original BP receipt by mail to the FF company. If AA accepts FAX that's a plus. If they can check the info online with some airlines, that's even better, but you can't blame AA or IB for using the standard procedure.

Missing Mileage Credit
Request missing mileage credit for flights flown on an AAdvantage partner airline by mail or facsimile. Requests must include your name as it appears on your AAdvantage card, your AAdvantage number and a daytime phone number.

Mail copies of ticket receipt/s and boarding pass/es to the address below.

American Airlines AAdvantage Department
P.O. Box 619688
DFW Int'l Airport, 75261-9688

FAX copies of ticket receipt/s and boarding pass/es to 817-963-7882.

It's weird IB seems to be the only oneworld airline with whom you can't claim your miles online.... I'm sure it'll come in time but yo can't seriously blaming them for doing exactly what they say on their webpage.


User currently offlineRafabozzolla From Brazil, joined Apr 2000, 1227 posts, RR: 0
Reply 4, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 6940 times:



Quoting Aisak (Reply 3):
Anyway, HOW EXACTLY did he manage to book a apanish domestic flight with an AA code through AA.com for himself and someone who wasn't even coming from the USA?

It was not AA code. This was a dfferent reservation, made trourgh aa.com with IB code. Perfectly doable. Just choose "all carriers" on aa.com reservation page.

Quoting Aisak (Reply 3):
On his flight back home (LIS-MAD-MIA), IB only checked him to MAD

It was the same ticket. MIA-MAD-LIS with a stopover in MAD on the inboud route.

Quoting Aisak (Reply 3):
then something might have happened with the systems preventing IB (Amadeus) to access the flight info for his AA flight (Sabre).

The fact that they have not hamonized reservation systems just shows that OW's claim of smoothless transfers is nothing but a marketing BS.

Quoting Aisak (Reply 3):
It's weird IB seems to be the only oneworld airline with whom you can't claim your miles online

Proof of how well 'integrated' both airlines are...


User currently offlineMeridianBUF From Canada, joined Jun 2007, 68 posts, RR: 0
Reply 5, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 6921 times:

Not only me then. I had a midnight flight to South America from MAD, coming in from Manchester at 18:00 hours with BA. BA could not check me in, then IB told me in MAD that it was overbooked and had to wait overnight. Hotel etc... provided at around midning. It took them six hours to sort it out.

On the way back, same thing, IB could not check me in all the way to MAN, nor send my luggage through, so in MAD I had to go out of immigration go to BA and back to the T4 sattelite.

Luckily the MAN was not overbooked.

Booked on IB website.

Not good. That was the first and last time on IB. Even if their fares are better, I won't go with them.

The best place to transfer is still AMS.


User currently offlineBeaucaire From Syria, joined Sep 2003, 5252 posts, RR: 25
Reply 6, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 6889 times:

Sorry to say but Oneworld is by far the worst alliance in terms of through-check ,multiple-partner milage credit within the same alliance or inter-lining assistance.
IB is one of the weak parts of the chain -if not the weakest..
Attidude of IB staff (cabin specially) needs seriously to be improved !



Please respect animals - don't eat them...
User currently offlineBAW217 From United Kingdom, joined Jun 2007, 127 posts, RR: 0
Reply 7, posted (6 years 1 month 2 weeks 5 days 8 hours ago) and read 6602 times:



Quoting Beaucaire (Reply 6):
Sorry to say but Oneworld is by far the worst alliance in terms of through-check ,multiple-partner milage credit within the same alliance or inter-lining assistance.

Flying AA/BA on one PNR, I have always been checked all the way though, and never had a single problem. All my miles where credited within 30 days, without me doing anything.

The problem here seems to be IB and IB alone.

Cheers


User currently offlineFURUREFA From United States of America, joined Feb 2004, 801 posts, RR: 2
Reply 8, posted (6 years 1 month 2 weeks 5 days 5 hours ago) and read 6337 times:



Quoting BAW217 (Reply 7):

Flying AA/BA on one PNR, I have always been checked all the way though, and never had a single problem. All my miles where credited within 30 days, without me doing anything.

I agree, I had a BOS-LHR-BOS PNR and decided to go to MXP for a night. The Agent in MXP was able to check me through to BOS even though I had two totally separate PNRs...

Matt


User currently offlineSCL767 From Chile, joined Feb 2006, 8805 posts, RR: 5
Reply 9, posted (6 years 1 month 2 weeks 5 days 4 hours ago) and read 6219 times:
Support Airliners.net - become a First Class Member!



Quoting FURUREFA (Reply 8):

Agreed, I've often had two separate PNRs with some Oneworld carriers, and they have always been able to check me through all the way to my final destination. And I've always received mileage for my flights without having to request it.


User currently offlineBombayhog From United States of America, joined May 2001, 557 posts, RR: 0
Reply 10, posted (6 years 1 month 2 weeks 5 days 4 hours ago) and read 6219 times:

Yes, the reality is that IB is very much useless when it comes to IT matters. They're by far the least organized, least well-coordinated airline in oneworld if you ask me, and some of their systems/rules don't make sense. Usually a transfer through MAD involves some kind of frustration. Still I've had good onboard experiences with them and I'll sometimes use them to get from S. America to Europe as their award availability in business on these routes is generally really good and I like the hard product they offer.

User currently offlineN7190JR From United States of America, joined Jul 2008, 107 posts, RR: 0
Reply 11, posted (6 years 1 month 2 weeks 5 days 4 hours ago) and read 6122 times:

The one time I flew IB, I think I only got 30% of my AA miles.........but I did get moved to businuess on the way back for my FCO-MAD leg. So I can't really complain with my experience with my lack of mileage accumulation.

First post!  Smile


- Seven one niner zero Juliet Romeo



The Only Way Up is Up: KEEP CLIMBING
User currently offlineFruitbat From United Kingdom, joined Dec 2006, 549 posts, RR: 6
Reply 12, posted (6 years 1 month 2 weeks 5 days 3 hours ago) and read 5642 times:



Quoting Rafabozzolla (Thread starter):

And, when I requested AAdvantaage mileage credit fora BA and IB flights I took in Europe, again, total lack of coordination. I was able to request miles from BA flights online but, when I tried to request miles from flying Iberia, the system gave me a message that I'd have to send a fax with the boarding passes!

I flew American Eagle in Jan and had to fax the info to BA to get the mileage credit...maybe things have changed since then but these are (currently) separate companies that try to work together....IMO the Star Alliance have their act together much more (but that hasn't stopped my bags being delayed ORD-LHR after I missed the BMI flight to MAN on Thurs pm lol)



Weaseling out of things is important to learn. It's what separates us from the animals ... except the weasel.
User currently offlineAirCatalonia From Spain, joined Nov 2007, 554 posts, RR: 0
Reply 13, posted (6 years 1 month 2 weeks 5 days 2 hours ago) and read 5088 times:

Quoting Rafabozzolla (Thread starter):
IB And AA Partnership Is A Joke

You got it all wrong. It's not the partnership that is a joke. It's IB itself.

They can't handle more than one thing at a time. Example is they can't have more than one hub (MAD) because, even if it is profitable, it is too much trouble for them. Well, same thing happens with a partnership: having to cooperate with someone else is just too much for IB  

[Edited 2008-07-13 15:12:17]

User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 14, posted (6 years 1 month 2 weeks 5 days 1 hour ago) and read 4687 times:

Most partnerships are 'not as advertised' really...

User currently offlineMysterzip From United States of America, joined Jul 2008, 167 posts, RR: 0
Reply 15, posted (6 years 1 month 2 weeks 5 days ago) and read 4468 times:

Let me start off by saying that just because you had a bad experience, doesn't mean the partnership is bad. Airlines operate on different systems, which sometimes makes it difficult to check-in all the way through to the final destination. Regardless of marketing, real-world application of seamless travel is very difficult to apply, in my opinion, mostly because of systems incompatibility, the lack of communication as well as simple business procedures.

I don't know about other airlines, but I know that while BA and QF can check in connections, changing seats is often difficult. Often, what happens is if a passenger goes on standby (which the check-in agent is not obliged to tell you), even for a second, the check-in agent cannot check the passenger all the way through because the system will not let the check-in agent access the other company's system, due to privacy concerns.

The best thing to do in such cases is always provide your itinerary to the airline at the port of origin. Most airlines will check the bags all the way through, but customs and immigration is another matter. Another bright thing to do is to make sure that you have the PNR locator (six character identification code) as well as your e-ticket number.


User currently offlineCommavia From United States of America, joined Apr 2005, 11559 posts, RR: 62
Reply 16, posted (6 years 1 month 2 weeks 5 days ago) and read 4420 times:



Quoting BAW217 (Reply 7):
Flying AA/BA on one PNR, I have always been checked all the way though, and never had a single problem. All my miles where credited within 30 days, without me doing anything.

Agreed.

I have booked interline itineraries through AA.com connecting onward onto several other oneworld airlines, including BA and JAL. All were flawless. On a recent trip to SIN, I checked my bag in with AA in the U.S., all the way through to Singapore, and didn't see it again until I arrived about 25 hours later - but it was there, in perfect condition, and one of the first bags off the belt, too! (And, needless to say, it was Singapore, so the bags were already coming off the belt before I got through passport control!)

Quoting AirCatalonia (Reply 13):
You got it all wrong. It's not the partnership that is a joke. It's IB itself.

Sorry to say, but yes, that was largely the impression I got. Checking in at BCN, it seemed haphazard at best, and most of the staff could not be bothered to help with anything - they all seemed like they were on their siesta, only they never left their stations. I say most of the staff, though, because there was one particularly friendly older agent who did end up helping us.


User currently offlineN31029 From United States of America, joined Sep 2006, 101 posts, RR: 2
Reply 17, posted (6 years 1 month 2 weeks 4 days 23 hours ago) and read 4288 times:



Quoting N7190JR (Reply 11):
First post!

Hi Everyone.

A warm airliners.net welcome to you, N7190JR! Glad to have you aboard!

Regarding IB, my personal experiences - both across the pond and intra-Spain - have been flawless (even when booking on aa.com and coordinating flights with AA travel.)

Blessings,

N31029



John 3:16
User currently offlinePlairbus From Germany, joined Feb 2008, 311 posts, RR: 0
Reply 18, posted (6 years 1 month 2 weeks 4 days 23 hours ago) and read 4234 times:

Personally I only can talk very good about Iberia, I fly 2 intercontinental routes a year with them and like 10 to 12 times in europe and i "love" Iberia, Perhaps i have good luck but I have only good expirience and always nice service!

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 19, posted (6 years 1 month 2 weeks 4 days 18 hours ago) and read 3223 times:

Also on a Y ticket one get's only 1/3rd of the IB miles on the AAdvantage.

User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 20, posted (6 years 1 month 2 weeks 4 days 17 hours ago) and read 3172 times:



Quoting Semsem (Reply 19):
Also on a Y ticket one get's only 1/3rd of the IB miles on the AAdvantage.

Is that IB to blame for?

Quoting Mysterzip (Reply 15):
Let me start off by saying that just because you had a bad experience

OK, look at this thread, IB/AA partnership a joke based on a single experience, happen too often in this forum that someone makes conclusions out of a single experience.

IMO, quality can be judged based on consistency, based on a single experience there will be no good airline out there.



744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Reply 21, posted (6 years 1 month 2 weeks 4 days 10 hours ago) and read 2902 times:

hi all

Quoting AirCatalonia (Reply 13):
They can't handle more than one thing at a time. Example is they can't have more than one hub (MAD) because, even if it is profitable, it is too much trouble for them. Well, same thing happens with a partnership: having to cooperate with someone else is just too much for IB

BCN as a HUB is not profitable and never will be. If BCN is so great why is it, that no mayor airline has their HUB there?

The fact is BCN is the 2nd city in Spain and in a few years even that could change. and most mayor airlines have decided to have only one main HUB and for IB it's MAD.



These are my principles but if you don't like them I have others
User currently offlineKelual From Spain, joined Jul 2008, 79 posts, RR: 0
Reply 22, posted (6 years 1 month 2 weeks 4 days 5 hours ago) and read 2703 times:

BA only hub London
AF only hub Paris
KLM only hub Amsterdam
SIA only hub Singapore.....
and so on, but of course "Spain is different" so... let's hub a useless and unprofitable hub in BCN just for the sake of nothing. BCN has proven to be a LCC airport. 10 years ago IB did have a hub in BCN. MAD only had two runways back then and they were colapsed, so IB decided to move all their Spain-Europe connections via BCN. Wrong!!! BCN airport it has been and it is a mess. No Business passangers=No money. I know it's hard to accept for the Catalans... but that's reality.


User currently offlineAirCatalonia From Spain, joined Nov 2007, 554 posts, RR: 0
Reply 23, posted (6 years 1 month 2 weeks 4 days 4 hours ago) and read 2640 times:



Quoting Bullpitt (Reply 21):



Quoting Kelual (Reply 22):

Wow calm down guys. Who said I was talking about BCN?  Wink I was obviuosly talking about GRO, which is the best airport in the world and should house not only IB's but also all other spanish airlines' hubs.

Besides, that was only an example on why I think IB is not performing too well. If I knew the magic solution for IB I really would tell you. No hate please.


User currently offlineTacoronte From United States of America, joined May 2008, 49 posts, RR: 0
Reply 24, posted (6 years 1 month 2 weeks 4 days 1 hour ago) and read 2511 times:

I think most "I know everything" guys here are over reacting, this happens all the time and could happen on any todays' airlines and the mediocre service offered to the custumer unless your persistent. I flew AA MIA-MAD-CDG the flight MAD-CDG operated by IB and I made sure I collected all the miles, and everything just went fine. What's the deal about having to walk "landside and check-in at AA's check-in counter", unless I'm handicapped I wouldn't make a big deal about it. No reason for such negativeness for simple stupid things; too many important problems airlines and the world in general are going through nowadays.

AirCatalonia, having read other replies of yours in other threads I wouldn't hesitate to say you mix politics with aviation. Your reply number 13 is one example of this, seems like there are more hard feelings in your reply than the regular opinion anyone could have towards any airline. If Air Catalonia will ever exist hope they will make a good hub out of BCN since it seems no other airline can or want to try.
[Edited 2008-07-14 16:47:59]

[Edited 2008-07-14 17:02:09]

25 Bullpitt : hola AirCatalonia IB is performing quite well (taking into consideration fuel prices and world economic situation) If my memory doesn't fail me 9years
26 Post contains links GatoVolador : In my opinion, the AA-IB partnership is not a joke, but rather useful for the passengers and the airlines. The US-Spain market is growing, and both ca
27 UPPERDECKFAN : That's not 100% correct, the bags can be tagged to your final destinations. The standard procedure is to pick them up at the carrousel on your point
28 Post contains links Signol : I really cannot fault the IB staff when I wanted to check in for my BA JNB-DUR flight in MAD, booked on a separate ticket LHR-MAD-JNB. They tried, and
29 GatoVolador : Moreover, it's not BA but a Comair operating on behalf of BA.
30 Rafabozzolla : That is even less true when, such as in the case I described on the thread start, the MAD-MIA flight was nonstop with so Miami was the first point of
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