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NW F-Class BOB?!?! On Domestic Red-Eyes  
User currently offlineSwissair4ever From United States of America, joined Aug 2006, 131 posts, RR: 0
Posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2430 times:

I am SHOCKED AND PISSED!

I just checked into buying a F-class ticket one - way from LAX-DTW on its B757 red-eye service in First. The meal is described as Food for Purchase??!?!???!


This CAN"T be true. Fine----only a snack I understand, but BOB for First Class?

Someone with NW inside info----please clarify?


They are stooping to an all time low. I may have to consider changing my Elite status to someone else.

9 replies: All unread, jump to last
 
User currently offlineNwa757boy From United States of America, joined Aug 2005, 676 posts, RR: 4
Reply 1, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2396 times:

Just worked a SFO red-eye this morning (SFO-DTW) and no, first class is not BOB. You get the classic "Tib-Bit" basket with bananas, apples, chips, twix bars, peanuts, and pretzels. However, you can always ask for some of the BOB stuff from the back. Honestly, sometimes it's better than the stuff served up front. Just ask the Flight Attendant working First Class, and they should get it for you, free of charge.

NW hasn't gotten to the point of charging people in first class for food yet. Don't give them any ideas  Wink


DTW based


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 2, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2396 times:



Quoting Swissair4ever (Thread starter):

I'm not sure about NW, but CO will frequently show the _economy_ meal "selection" when looking at flight status/itineraries even when looking at the first class cabin (the FS PDA tool doesn't suffer from this limitation, though and shows both cabins independently)

For example on CO 0634 (the LAX-CLE red-eye [that I swear I will never do again, yet always do it because it's the most convenient schedule-wise]) they always show "No Meal Served" even though F always gets a snack/fruit plate (gah...it's disturbing that I know this and can eat the plate "blind")

You could always call NW -- 1-800-221-2121, IIRC, or the Elite Services nuber on the back of your Worldperks card

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1520 posts, RR: 0
Reply 3, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2366 times:



Quoting Lincoln (Reply 2):
ou could always call NW -- 1-800-221-2121, IIRC, or the Elite Services nuber on the back of your Worldperks card

the number is 1800 225 2525



Long Live Memphis!
User currently offlineIkramerica From United States of America, joined May 2005, 21562 posts, RR: 59
Reply 4, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2351 times:



Quoting Lincoln (Reply 2):
but CO will frequently show the _economy_ meal "selection" when looking at flight status/itineraries even when looking at the first class cabin

yeppers. it's common. with today's technologicalistical age, you'd expect they could show all the services for each class, but sadly, it's too complicated for the feeble old computer systems to handle.  Wink



Of all the things to worry about... the Wookie has no pants.
User currently offlineFURUREFA From United States of America, joined Feb 2004, 806 posts, RR: 2
Reply 5, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2319 times:



Quoting Ikramerica (Reply 4):

Quoting Lincoln (Reply 2):
but CO will frequently show the _economy_ meal "selection" when looking at flight status/itineraries even when looking at the first class cabin

yeppers. it's common. with today's technologicalistical age, you'd expect they could show all the services for each class, but sadly, it's too complicated for the feeble old computer systems to handle. Wink

AA has the same problem. Whenever an itinerary is displayed at aa.com, it will show the main cabin meal service even if one is traveling in F/J!

This issue has caused a lot of confused customers!

Matt


User currently offlineMsntriathlete From United States of America, joined Feb 2006, 159 posts, RR: 0
Reply 6, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2287 times:

Don't worry, Swissair, they don't do first-class BOB. I book NW a lot from MSN here, and when you select flights on the website, they show the coach meal selection under the flight, even though it says "first class". Once you select flights, and the website shows you the final itinerary just before you purchase it, the correct first class meals are listed. The first time I saw that, though, I thought the same thing as you and called to ask.

Nwa757boy is right...don't give them any ideas!


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 7, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2278 times:



Quoting SNCntry32 (Reply 3):
the number is 1800 225 2525

Eeek, you are correct... I don't know why I had the DL # my brain (or which is worse - giving the wrong number or having both numbers memorized)

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineIkramerica From United States of America, joined May 2005, 21562 posts, RR: 59
Reply 8, posted (6 years 4 months 2 weeks 1 day 22 hours ago) and read 2258 times:



Quoting FURUREFA (Reply 5):
AA has the same problem

yep. when I said it was common, I meant it was common to all carriers that I know of, not just common for CO.

It's especially confusing for customers on international flights in J or F, who don't know what to expect. Which is why many airlines publish the international premium menus so customers don't balk and run to another carrier who makes things more clear.



Of all the things to worry about... the Wookie has no pants.
User currently offlineJkj777 From United States of America, joined Aug 2007, 398 posts, RR: 0
Reply 9, posted (6 years 4 months 2 weeks 1 day 21 hours ago) and read 2077 times:



Quoting Lincoln (Reply 7):
Eeek, you are correct... I don't know why I had the DL # my brain (or which is worse - giving the wrong number or having both numbers memorized)

Isnt the DL number 1-800-221-1212 (not 2121)? Used to call it all the time and now I just call the number on the back of my gold elite card.........usually waayyy easier and quicker.


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