Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Continental And Northwest Service Standards  
User currently offlineCiro From Brazil, joined Aug 1999, 662 posts, RR: 6
Posted (14 years 11 months 6 days 23 hours ago) and read 1105 times:

Hello,

Are the service standards of these two airlines equivalent to each other? Does Continental offer a more sophisticate product, generally speaking?


The fastest way to become a millionaire in the airline business is to start as a billionaire.
6 replies: All unread, jump to last
 
User currently offlineAWA320 From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 11 months 6 days 21 hours ago) and read 1039 times:

Continental offers a very high quality of service compared to Northwest's deteriorating service level...

Two totally different service levels from two totally different airlines...


User currently offlineL1011 From United States of America, joined May 1999, 1667 posts, RR: 9
Reply 2, posted (14 years 11 months 6 days 20 hours ago) and read 1029 times:
Support Airliners.net - become a First Class Member!

I agree completely with AWA 320. After flying on a lot of Northwest flights, including international flights to Tokyo and Singapore, I just rediscovered Continental this summer, and there is no comparison. Continental is far superior in every way.

Bob Bradley
Richmond, VA



Fly Eastern's Golden Falcon DC-7B
User currently offlinePetrouchka From United States of America, joined Aug 1999, 109 posts, RR: 0
Reply 3, posted (14 years 11 months 6 days 16 hours ago) and read 1018 times:

I concurr with the other two posters: Continental is better. I flew Continental from San Francisco to Honolulu two years ago (on a very nice, well-maintained DC-10) and was surprised with the quality of the service.

However, I don't think Northwest has BAD service. Just last week I flew Northwest for the first time(s). Four flights in four days on four different planes (DC-10, A320, DC-9, and 757). The service was average, not terrific, but not atrocious.


User currently offlineTripple7 From Netherlands, joined Aug 1999, 539 posts, RR: 0
Reply 4, posted (14 years 11 months 6 days 14 hours ago) and read 1023 times:

Hi,

I don't have any experience with Continental because they only fly recently out of AMS but Northwest has some of the worst service standards of all Airlines I ever flew. Even Olympic Airways of Greece is better.

Once I was on a terribly aged NWA DC10 flying from BOS to AMS and NWA forgot to take enough food on its plane. Second problem they had was that the movie lasted to long for the flight???????(+/- 6hrs) So the movie was still running when the plane was at the gate. And that all with a delay of about 2,5 hrs.
NWA staff even didn't say they were sorry.

This was my worst experience flying NWA, but the other experiences I had with NWA were not that good too.
To make a long point short. There is no airline in the world with such bad service as NWA.

When you want service simply fly an NON-US airline


User currently offlinePetrouchka From United States of America, joined Aug 1999, 109 posts, RR: 0
Reply 5, posted (14 years 11 months 6 days 13 hours ago) and read 1014 times:

Hey now, Tripple7, there's no reason to be biased against an airline simply because it is American. I've received Excellent service on Continental, United, and Southwest. Although the best flight crew I've ever experienced WAS from a non-US airline (Luftansa)

User currently offlinePatroni From Luxembourg, joined Aug 1999, 1403 posts, RR: 14
Reply 6, posted (14 years 11 months 6 days 6 hours ago) and read 996 times:

Hi!

As a KLM frequent flier, I sometimes had the "pleasure" to find a NW plane at the gate of flight "KL8XXX"... so I flew their DC-10 from AMS to BOS, the 744 from AMS to DTW and back etc. next to some US domestic flights which were uneventful and neither bad nor good.

I only try to avoid flying NW on the longhaul sectors now.... when we flew last time AMS-BOS, we had reserved seats right in the front part of the Eco cabin. A fat lady was sitting there and didn't want to move - when we called the steward the result was that he placed US in the last row, where we didn't even have a choice of meal (because the people in front of us ate everything >:-/ )

On the return flight from Detroit to AMS with NW's 747-400, the cabin crew needed 2 hours (!!!) to serve the first beverage and 3 hours before we received dinner - shortly before passing Greenland at night.....

So bottomline : NWA never again...

Thomas


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
How Do KLM And NW Service Standards Compare? posted Tue Sep 2 2003 13:11:53 by Jaumett
Continental And Northwest posted Mon May 22 2000 21:22:01 by Gnomon
Continental Airlines Special Service Request posted Sun Dec 3 2006 23:20:48 by JasYHZ
Continental And The B777 posted Sat Aug 19 2006 06:17:03 by CB777
Continental Airlines New Service: EWR-BON-Netherlands Antilles posted Mon Jul 31 2006 01:43:27 by ILUVAA
Continental 777 Atlantic Service posted Tue Jun 20 2006 02:23:06 by MSYtristar
Alitalia And Customer Service posted Tue May 23 2006 21:56:11 by PDXflyer31
Dubai - OK EI And VS Service posted Tue May 2 2006 16:32:17 by AirxLiban
AF 777 And Inflight Service posted Tue Feb 28 2006 15:34:02 by Ben330NWA
Continental Express Snack Service... posted Wed Jan 11 2006 14:45:47 by N587NK