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$10 Compensation For A Non Working WBC Seat On NWA  
User currently offlineDanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Posted (6 years 1 month 3 weeks 2 days 15 hours ago) and read 9230 times:

Hi all!

Please give me your comment on what the standard procedure is for something like what happened to me and my partner today:

We decided to burn some miles for a quick trip to AMS from MSP for my birthday. The gift for me was to fly the NWA A330 on WBC. The flight on the way there was ok... LOOOVED THE SEAT, but regular NWA service.

On the way back since it was daylight I tried to download my pictures on my laptop and decided to plug my lap into the seat. Surprise surprise the seat crashed!, I called the flight attendant and she tried to reboot the system twice (20 minutes each) to no avail, so there we were stuck on vertical position for an 8 hour flight thankfully we had already reclined a little bit so it was't that bad, except 4 hours into the flight I started thinking that we should get some compensation for the NON FUNCTIONING seat, so I went to the flight attendant and asked her what was customary on this situations. She said she'd look into their amenity kits and later she droped 2 coupons on our seat it literally reads:

Please choose from one of the following.
-1,500 WorldPerks Bonus Miles
-$10 USD (airport only) toward the purchase of meals and beverages at any participating airport vendor.
- In-flight beverage (cocktail, beer, wine)

I came back to her and told her that this would not be sufficient, and her reply was "how many of this do you think is fair?, I can give you up to five!" at that point I just lost it she was not apologetic at all or simpathetic she just wanted me to shut up and go back to my seat. At which point I just requested a comment card and no coupons as here attitud was what was making things really bad. I know seats are machines and I know she personally was not responsible for the malfuncioning seat, but she is the face of the company and yes for WBC I was expecting more than a $10 USD coupon.

Finally when we were reaching the Canadian coast another younger flight attendant came to the control panel and in 2 seconds rebooted the seat and in 2 minutes the whole seat issue was fixed!, it turns out the first flight attendant (She said she was the purser when I requested to speak to the purser) WAS NOT RESETING THE SEAT but only RESETTING THE ENTERTAINMENT SYSTEM!.

Now the question I have is what is the appropiate way to deal with this situation and as a customer how should we handle the situation to get the best possible outcome? I have already writen an email to NWA we'll see what happens.

Thanks for your respectful comments!


Danild
57 replies: All unread, showing first 25:
 
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 1, posted (6 years 1 month 3 weeks 2 days 15 hours ago) and read 9209 times:

$10 is a f'in disgrace! It's good you managed to get the seat fixed eventually but to have the seat not working for an extended period of time on a longhaul is piss poor, my first consideration when flying premium cabin is the seat. I suspect it is the same for most airlines when they advertise a premium product.

To give some idea, on another forum I used someone got 100,000 miles for First bed on BA that went down to about 170 degrees instead of 180. That was a surprisingly high amount to me, but I think 20k-25k is reasonable. Whether you'll get that or not I don't know. If you have Platinum/Gold status in Worldperks might help...



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineDanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 2, posted (6 years 1 month 3 weeks 2 days 15 hours ago) and read 9174 times:

Thanks Fbgdavidson for your comment, unfortunately no, we are not elite with NWA right now.. we have been in the past my partner and I but right now we are Gold on Continental and Delta but not NWA. Even though we live in Minneapolis, most of our travels are to Lat Am, so for us Continental and Delta almost always make more sense.


Danild
User currently offlineIkramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 3, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 9059 times:

The seat has a manual function. They all do. They all must for safety to put you upright. Why didn't they help get it more reclined for you? I saw this happen on a CO flight on a 777, and two F/As used the manual release controls to recline the seat for the customer, and then again before landing to put it back.


Of all the things to worry about... the Wookie has no pants.
User currently offlineMSNtriathlete From United States of America, joined Feb 2006, 159 posts, RR: 0
Reply 4, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 9010 times:

That's disappointing on the FAs' part. Kudos to you and your partner for behaving politely and taking the high road by requesting a comment card and not blowing up at the FA's. Speaking for myself, it would have taken a lot of restraint. The mechanical problem wasn't her fault, but her attitude was. A very blunt letter to NW's customer service, especially if it can contrast your experiences on CO, should go a long way, especially since a SkyTeam carrier like NW will not want to see you head off to Star along with CO.

User currently offlineStratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 4
Reply 5, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 8961 times:

Why would you expect anything from nwa? Thats what you get for flying with them. They treat their employees like dirt why should you be any different.


NWA THE TRUE EVIL EMPIRE
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 6, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 8953 times:



Quoting Danild (Thread starter):
get some compensation for the NON FUNCTIONING

Im pretty sure if you went and read the Contract of Carriage, it says nothing about the seat working, just that they will get you from point a to b.

Quoting Danild (Thread starter):
I came back to her and told her that this would not be sufficient,

So you were offered compensation, you just didn't think it was fair... I see.

Quoting Danild (Thread starter):
"how many of this do you think is fair?, I can give you up to five!" at that point I just lost it she was not apologetic at all or simpathetic she just wanted me to shut up and go back to my seat.

Considering at 35,000 feet there is so much a flight attendant can do, Id say she was trying her best...

Quoting Danild (Thread starter):
know seats are machines and I know she personally was not responsible for the malfuncioning seat, but she is the face of the company and yes for WBC I was expecting more than a $10 USD coupon.

Exactly, seats are machines, they break. I dont understand why people n

Quoting Danild (Thread starter):
WAS NOT RESETING THE SEAT but only RESETTING THE ENTERTAINMENT SYSTEM!.

Preps that was not her fault and she did not know your exact issue.

Quoting Danild (Thread starter):
Now the question I have is what is the appropiate way to deal with this situation and as a customer how should we handle the situation to get the best possible outcome?

If you feel you were wronged, email them,write them, write a complaint about the f/a, but is it really worth it over, what do you expect? 100 bucks? more?



Doors open, right hand side, next stop is Springfield.
User currently offlineMrBrightSide From United States of America, joined Jan 2008, 202 posts, RR: 1
Reply 7, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 8922 times:

First of all, I join MSNtriathlete in kudos to your attitude.

A letter to CSR team and also a letter to management team would suffice. Just ask for explanation what's up with $10 coupons?

One of my business partners had a situation where a motor for his J seat malfunctioned and he sat the whole FRA-SFO route in single position. They did experiment to get the seat working, but something was jammerd and that was that.

Now, about that reaction from LH staff in SFO airport. LH refunded the ticket (WHOLE) AND gave a flight in J for free (he got 75.000 award miles). So, we're talking about 6000 USD and another 6000 USD worth flight.

Note - he did not had a status with LH at the time, only 1K on UA. Now, he's LH Senator (well, funky story is that I was the guy that told him to take that LH flight to try the new seat).

Later, his company switched to LH for all flights LH covers - SFO-Europe and SFO-India routes). That single gesture was the better part of LH earning more than 2M USD in the past five years (this happened with the new seats came into service).

That is what customer service gets you. $10 coupon for that guy, and LH would not gain millions of dollars in travel budget from a pretty sizeable company in Tri-Bay area.

Lesson learned for US airlines? Judging by this ludacris $10 offer - nope.

I wonder what will happen for US airlines to finally stop acting like Ryanair. I just hope that one day, LH will buy UA, and do the same fleet diversification as LH has. I would love to see B787 and A380 in UA colors on SFO. They would have my money (I love Y+ and just hate when I have to use LH Y... it just sucks in terms of legroom - 6 foot 2 here).



There's no better way to travel than fly (shameless rip of LH's slogan ;-)
User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 8, posted (6 years 1 month 3 weeks 2 days 14 hours ago) and read 8922 times:

If I'm reading this correctly, she offered you five coupons totaling $50 - which seems like a much more likely compensation. $50 still hardly seems fair for the loss on your end, but it's sure better than $10.

[Edited 2008-07-27 20:18:50]


"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineAA388 From Puerto Rico, joined Sep 2007, 304 posts, RR: 0
Reply 9, posted (6 years 1 month 3 weeks 2 days 13 hours ago) and read 8855 times:

I once went trans pacific in a UA J class seat where the back would not recline more than 5 inches. It also wouldnt stay there unless i was pushing back on it the whole time. The leg rest did work though. The reason i couldnt say anything is because i was flying stand by and i am 16 years old. And also for those two reasons i was moved from a functioning seat to the broken one. At least it was better than ECO.


-max



Flown on A319, A320, A321, A330-200, A340-300, 737-3,5,7,8, 747-400, 757-2,3, 767-300, 777-200
User currently offlineDanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 10, posted (6 years 1 month 3 weeks 2 days 4 hours ago) and read 8498 times:



Quoting Cadet57 (Reply 6):
Preps that was not her fault and she did not know your exact issue.

You can't be serious with your comments... Do you really believe it was the right attitude of the FA? Perhaps then it was you the FA???  confused  Now seriously it wasn't even about the $10 USD but her whole attitude of not caring, and yes I know that a FA's main job is safety, however if she couldn't tell how to reset a seat and not the enterteinment system, what guarantees do we have that she will know how to operate the slides or the oxygen equipment in an emergency?

As you can see on this picture I took with my 15 Zoom camera of the panel when they reset the seat it's pretty self explanatory. It has a map of the seats and a very clear button that says seat reset!

Big version: Width: 800 Height: 600 File size: 56kb



Danild
User currently offlineDanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 11, posted (6 years 1 month 3 weeks 2 days 4 hours ago) and read 8481 times:



Quoting MrBrightSide (Reply 7):
Lesson learned for US airlines? Judging by this ludacris $10 offer - nope.

Thanks for your comments. Coincidentally I flew a few years ago on Lufthansas SFO-MUC on J class, on a A340-600 (I think, I don't remember) but I was very excited about their new seat, and for trying the internet when they had the Boeing Conexion wireless internet, and on the middle of the flight they had a problem with the seats, I think some kind of overload with the laptops I am not sure. But my seat wasn't working for about 1/2 - 1 hour, and the FA tried a reset of all the seats, to no avail, she literally crawled underneat the seat with a screw driver, and did something to it manually and made it work again. I wouldn't even DREAM on requesting any compensation because she got it fixed and she did anything in her power to fix the situation. I even felt a little bid bad for her for having to play mechanic too while on board, but hey! if you like your job you will go the extra mile for the customer if necessary. And if you don't perhaps you should find another one...



Danild
User currently offlineDanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 12, posted (6 years 1 month 3 weeks 2 days 4 hours ago) and read 8449 times:



Quoting DeltaAVL (Reply 8):
If I'm reading this correctly, she offered you five coupons totaling $50 - which seems like a much more likely compensation. $50 still hardly seems fair for the loss on your end, but it's sure better than $10.

Hi Delta AVL, thanks for your reply, at that point it was more than just the $ part, but her whole attitude of not caring and yes $50 isn't the difference of flying coach with limited recline to flying WBC so even $50 (which by the way would be only for Airport food purchases), it was a mileage ticket so if we go for mileage costs I'd say the fair compensation is the difference between coach and WBC for that segment wich is 25,000 miles or about 250 USD. And I'm usually not this NEEDY and NEVER SATISFIED type of customer, I work in the industry so I actually am pretty lenient and try to give people a break but the one thing that really got me upset is the fact that SHE DID NOT CARE!, her whole attitude was "well the seat is broken, I tried to reset it it doesn't work, no what else do you expect from me?" We will see what NWA CSR says however I really don't have very high hopes.



Danild
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 13, posted (6 years 1 month 3 weeks 2 days 3 hours ago) and read 8358 times:



Quoting Cadet57 (Reply 6):
Im pretty sure if you went and read the Contract of Carriage, it says nothing about the seat working, just that they will get you from point a to b.

Maybe, but airlines should strive to provide a service beyond the contract of carriage...especially when you're in a seat easily costing 10x that of down the back.

Lets say you pay $5000 return for a business class seat, and an economy seat is $1000. In my eyes you are paying $1000 to get to your destination (since premium delivers the same as economy in this regard!) and the other $4000 is to cover services provided in business that you don't get in economy. That's simple enough, eh? So lets break that down into what that $4000 comprises: priority check-in, priority luggage handing, priority security, lounge access, priority boarding, better seat, better food and drink is a good place to start.

Now of those listed I'd say far and away the most important of those to the vast majority of premium passengers is the seat. Of that $4000 extra I'm paying I think it'd be easy to say that $2500 of that covers the cost of the better seat (I'm being conservative here), so on a one way basis you're looking at $1250 being paid extra for that better seat.

I've done some real back of the envelope work on this example but personally I'd say that's a very reasonable request for a broken seat on one leg of the flight. As it turns out the seat was able to begin working for the end of the flight which makes this a bit more complicated, but the fact remains the OP paid for a business class seat (whether that be with miles or cash) and didn't receive it.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 14, posted (6 years 1 month 3 weeks 2 days 3 hours ago) and read 8315 times:



Quoting Fbgdavidson (Reply 13):
In my eyes you are paying $1000 to get to your destination (since premium delivers the same as economy in this regard!) and the other $4000 is to cover services provided in business that you don't get in economy. That's simple enough, eh?

To start with, you are paying more for fuel.


User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 15, posted (6 years 1 month 3 weeks 2 days 3 hours ago) and read 8288 times:



Quoting Danild (Thread starter):
I came back to her and told her that this would not be sufficient, and her reply was "how many of this do you think is fair?, I can give you up to five!" at that point I just lost it she was not apologetic at all or simpathetic she just wanted me to shut up and go back to my seat. At which point I just requested a comment card and no coupons as here attitud was what was making things really bad.

A great way to win over the hearts and minds of people who want to help you is by declaring their attempt at helping you "not sufficient". She offered to give you more which you declined, demonstrating that you really did not care about compensation, further demonstrated by the fact that you ended up taking no coupons at all. So why are you bothering to title this thread "$10 Compensation for A Non Working WBC On NWA" when apparently compensation did not really mean much to you?

Quoting Danild (Thread starter):
I know seats are machines and I know she personally was not responsible for the malfuncioning seat, but she is the face of the company and yes for WBC I was expecting more than a $10 USD coupon.

I don't understand why you blast the FA personally and then claim that she was "personally not responsible". And what else was she supposed to give you at 35,000 ft?A rendition of "Don't Cry For Me Argentina" and a bottle of your favorite merlot? She was trying her best at first I presume ( the poor woman did not understand the system, my mother does not know what to do when she accidentally minimizes a window) but you hardly left the door open for additional help when you declared her help insufficient. Obviously your seat issue was resolved eventually, but I think if you had maybe politely asked "do you know of anyone else who may be able to help?", you would not have ended up being so upset.


User currently offlineBrilondon From Canada, joined Aug 2005, 4226 posts, RR: 1
Reply 16, posted (6 years 1 month 3 weeks 2 days 3 hours ago) and read 8280 times:



Quoting Cadet57 (Reply 6):
So you were offered compensation, you just didn't think it was fair... I see.

$10 seems chincey to me. I would maybe have expected a credit towards another flight or free upgrade on my next flight. I have had this done on AA when I flew with them last year to Europe. Their entertainment system was not working in my seat and they first tried to reset it to no avail and then after some consultation with the head FA came back and offered me the free upgrade on my next flight with them. I was impressed.



Rush for ever; Yankees all the way!!
User currently offlineEMBQA From United States of America, joined Oct 2003, 9364 posts, RR: 11
Reply 17, posted (6 years 1 month 3 weeks 2 days 3 hours ago) and read 8273 times:

Quoting Danild (Thread starter):
I started thinking that we should get some compensation for the NON FUNCTIONING seat

What do you mean...? The seat worked fine... it got you from MSP to AMS. All the other stuff is just icing on the cake. Shoot... just 3 years ago you'd be bragging about what a great flight you had in 1st Class because you'd cashed in your miles. Also, since you were traveling on miles you were lucky to get anything.....

[Edited 2008-07-28 07:44:06]


"It's not the size of the dog in the fight, but the size of the fight in the dog"
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2388 posts, RR: 2
Reply 18, posted (6 years 1 month 3 weeks 2 days 2 hours ago) and read 8165 times:



Quoting Danild (Thread starter):
came back to her and told her that this would not be sufficient, and her reply was "how many of this do you think is fair?, I can give you up to five!" at that point I just lost it she was not apologetic at all or simpathetic she just wanted me to shut up and go back to my seat. At which point I just requested a comment card and no coupons as here attitud was what was making things really bad. I know seats are machines and I know she personally was not responsible for the malfuncioning seat, but she is the face of the company and yes for WBC I was expecting more than a $10 USD coupon.

This is funny. Let me get this right: She asks you what is "fair" and tells you she can give you up to five certs but you don't accept it and then "lose it?" Any frequent traveler knows that arguing with the flight staff will get you nowhere. You complain, and ask for compensatiion, after the flight. You can write a letter, use TTU, whatever. Arguing and "losing it" when she was forthright and told you what "she" could do for you is a little crass,

Personally, I would have taken the five certs, collected the 7,500 miles then TTUed my disappointment at the end of the flight and collected another 15 to 25-K miles. That would be enough for a free trip and lowered the anxiety level in the air.


User currently offlineMrBrightSide From United States of America, joined Jan 2008, 202 posts, RR: 1
Reply 19, posted (6 years 1 month 3 weeks 2 days ago) and read 7814 times:



Quoting Airbus3801 (Reply 15):
She was trying her best at first I presume ( the poor woman did not understand the system, my mother does not know what to do when she accidentally minimizes a window) but you hardly left the door open for additional help when you declared her help insufficient.

Your mother is not paid to minimize the window. Nor is she paid to operate on the computer. That "poor" woman was paid to provide service. If she did not know what to do, she should have gone up the chain to get the thing working. There is a chain in command in a plane as well. If you have an issue, ask for help. In these situations, two, three or even more brains are always smarter than one.



There's no better way to travel than fly (shameless rip of LH's slogan ;-)
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 20, posted (6 years 1 month 3 weeks 2 days ago) and read 7721 times:

Best thing you can do is to never give NW another dime of your $$. American consumers need to speak up about service with ANY company that doesn't provide the level of service or deliver on it's product standards. There ARE other options out there.
I think $10 is a slap in the face and attitude from a surely crew member or service personnel of any company is unacceptable.


User currently offlineRampart From United States of America, joined Aug 2005, 3138 posts, RR: 6
Reply 21, posted (6 years 1 month 3 weeks 2 days ago) and read 7699 times:

You know, I don't think it would have occurred to me to ask for compensation. I could complain, but compared to other indignities of airline travel these days (like my cancelled flight last weekend), it's relatively minor. It's a faulty device, it happens, and certainly not the fault of the FA or other staff on the plane.

Personally, I try not to recline my seat. Maybe an inch at most. It's uncomfortable for the person behind me.

Another current thread is complaining about lack of beverage service. I do enjoy a cold soda. I would have wanted that more than a reclining seat.

-Rampart


User currently offlineVTMAA From India, joined Oct 2006, 109 posts, RR: 0
Reply 22, posted (6 years 1 month 3 weeks 2 days ago) and read 7283 times:

Is this the same NWA I travelled in 2 years ago?!!
I was travelling WBC DTW-KIX-TPE (Same plane service) in Jan 2006. about an hour into the flight AVOD was not functioning for the entire cabin. Seats were ok but no AVOD. I was not really pleased and was prepared to complain after reaching TPE. Just before we landed in KIX all passengers were given a form to fill up for our choice of compensation - 25000 miles or $250 flight coupons. They made an announcement, apologizing for the issue and did the same personally to each passenger when handing out the form.
On the next leg - KIX - TPE, as soon as we reached cruise, they handed out another $250 coupon with apologies.
Coincidentally, on the return from TPE, no AVOD on TPE-KIX leg but no compensation either.

Few weeks after that, I received my other $250 coupon from the first leg with a letter from Cust Relations.

I was really impressed with NWA and did not expect them to give out compensation, let alone without asking.


User currently offlineManfredj From United States of America, joined Mar 2007, 1132 posts, RR: 0
Reply 23, posted (6 years 1 month 3 weeks 2 days ago) and read 7257 times:

I am in an old school of belief when it comes to airline travel. You have a seat, and a safe flight...that's all that's guranteed. Everything else is an extra.

As a matter of fact, I think the FIVE tickets the lady offered you as compensation was more than adequate. That's more than my mother got in 2003 when USAir offered early retirement for older F/A's.

Oooops, sorry, she also got 5 complimentary beverage tickets which never expire.



757: The last of the best
User currently offlineWindowSeat From United States of America, joined Sep 2003, 1312 posts, RR: 57
Reply 24, posted (6 years 1 month 3 weeks 2 days ago) and read 7259 times:



Quoting Rampart (Reply 21):
Personally, I try not to recline my seat. Maybe an inch at most. It's uncomfortable for the person behind me.

Are you talking economy or business?? Majority of travelers fly business because of the functionality and comfort of the seat. The airline was not able to provide that.

Quoting Rampart (Reply 21):
Another current thread is complaining about lack of beverage service. I do enjoy a cold soda. I would have wanted that more than a reclining seat.

Different things matter to different people.

According to me, NWA should have at least credited the OP with half the miles he paid for the ticket. That would have been fair compensation. In today's competitive market, it's really not a justification to say that they charge you to take from one place to another. It's the airlines' survival that is at stake here and yet they turn a blind eye to their source of income. Their customers. Frankly, it's not that airline managements don't know that, but the problem is how do you motivate an aging workforce who is already overworked and short staffed and unionised. Airlines' inability to discipline their employees has led them in to the trouble they have right now. In no service industry is it ok to behave in a surly manner with your customers. If you cannot provide it, look for another job. If it works in every other industry, why doesn't it work here?

It's no wonder that US carriers are in bankruptcy, there is no excuse for the F/A's behaviour. I can bet the OP will probably never fly NW again. Why? because he knows he has a choice. But apparently NWA doesn't realise he does.

cheers,
WindowSeat



I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
25 PA101 : Well, some interesting comments out here: someone eithers pays several thousand $$$ or burns quite a sum of FF miles (yeah, they are granted FOR free
26 Style : Seems fair to me as well. But the OP contradicts himself when he says it's not the FA's fault but in the same post says she 'didn't care.' Let's not
27 RwSEA : But not when you're literally paying THOUSANDS of dollars more for a "lay-flat" product that is being advertised by the airline. If it was coach, I'd
28 Danild : Thanks for your comment, What I meant is I don't acuse her of causing the seat to malfunction and yes a little simpathy goes a long ways remember I w
29 Dazed767 : If you were in coach, then yeah that's all you should expect. But I agree with RwSEA, if he was in the premium cabin, they should have done better th
30 AcNDTTech : For me personally, I would have probably been happy with free drinks for me and my girl for the trip. International......are drinks free for all class
31 DFW13L : Last year I flew CO in J on a 757 EWR-BRS. When I was boarding they told me my seat was out of service, due to the video unit not working. They moved
32 RwSEA : The original poster clearly stated that he was in World Business Class. Free drinks are a given. His non-functioning "lay-flat" seat wasn't much bett
33 Luv2cattlecall : Wow...I am appalled at the situation, but even more so at the "sit down/shut up" attitude by some defenders here! Most international airlines wouldn't
34 Burnsie28 : Last time I got vouchers it was 1,500 WorldPerks Bonus Miles, $10 USD Food voucher or free inflight beverage, and $25 off next flight. When I flew FR
35 AcNDTTech : Depends what part of the country you're from.....lol
36 Abrelosojos : = Haha. Who are you people? If I just wanted to get from point A to B, I would fly Ryanair. When I fly a no-frills carrier, I expect nothing in retur
37 Post contains links Luv2cattlecall : Also, read some of the comments at http://www.airliners.net/aviation-fo...eneral_aviation/read.main/4077687/ if you're unclear as to the expectations
38 FlyDreamliner : When you buy a coach seat, sure. When you pay an additional $4,000 or use an additional, what, 60,000 miles, you've spent something extra to get some
39 Fbgdavidson : Are you serious? Have you ever bought a premium class ticket in your life?? The plane got you from point A to point B. The guys 180 degree flat bed (
40 Style : Proud for what? What milestone did he accomplish to realize this? Nobody is arguing the fact that he should have something coming to him. Fact of the
41 AviationMaster : This is exactly the attitude that has kept US carriers from improving and moving forwards. Therefore, taking certain comments posted above by some of
42 AcNDTTech : That's what I'm talking about. On the aircraft, as far as compensation is concerned, the FA did what she could. On that note, was I slighted last mon
43 Danild : Actually I understand that she would not be able to perhaps give me $300 USD in cash refund while in the air, but: A) Airlines do carry amenity kits
44 Danild : GREAT RESPONSE! Thanks for your comments![Edited 2008-07-28 17:31:15]
45 AcNDTTech : See, that's what I'm talking about.....the glass is half-full, not half-empty. Atleast you would've got a neck massage out of it. Had the seat not be
46 Danild : Hi AcnDTT Thanks for your response, I am just a little bit short of your 65 mill you talk about It'd be great If I had it but unfortunately I don't h
47 HAMAD : you must be joking!!!! well i hope you get in that position one time to understand his frustration!!! well, miles is considered as a form of payment,
48 Willyj : I had a similar experience - I was on United PS from LAX to JFK in First and my seat wouldn't recline at all. The flight attendant was wonderful, and
49 AcNDTTech : Hey Danild, I didn't mean to imply that you were the annoying customer. When we use a premium service, we DO deserve more than the standard service -
50 NWA744 : This is an example of treating people like you would like to be treated. I've worked in customer service, and the customer will ALWAYS have a better
51 NW : It's NW policy to provide a $250/25,000 WorldPerk miles ECV for a non-functioning World Business Class seat(s). The purser is responsible for sending
52 Style : Amenity Kits yes, but you wanted compensation, not a tooth brush and some shaving cream. So then you shouldn't have posted this thread considering yo
53 Danild : Yes maybe mi feelings came into play and I was not able to get a cool head, but like I said I do work in the service industry and when something goes
54 Style : Quite the contrary, I told you what I would have done. I would have looked for a solution until all my options were exhausted. You make it seem that
55 Vfw614 : So you REALLY believe that airlines are giving miles away for free? They are paid for, like the meal, the drinks, anything...
56 Danild : Hi all and thanks for your comments, Just a final post, I received today the response from the CS, and they agreed that the situation had not been han
57 Brilondon : I always recline my seat as far back as I can. If the person behind me is uncomfortable because of this, it sucks to be that person. If he wants more
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