MKE22 From United States of America, joined Nov 2007, 1169 posts, RR: 2
Reply 1, posted (7 years 6 months 2 weeks 3 days 5 hours ago) and read 2917 times:
ATL is a big airport, but this ha no excuse! DL should be ashamed. I don't really know if people in ATL are the most people savvy either, because one time I was on FL, (kind of off topic i know) and was on a ATL-MCO connecting flight to MCO, and it was delayed significantly. So I went up to the lady at the gate and asked her why the plane was delayed. The response made me laugh about a minute after i left the desk, as she said "In terms of what?" ... I said, "in terms of why i've been sitting here for the last 4 hours." In terms of what? In terms of life on this earth, jesus she was a biotch to deal with! OK sorry for the rant, but I know sort of how that lady feels "in terms of not being served well in ATL"
Mir From United States of America, joined Jan 2004, 22657 posts, RR: 55
Reply 2, posted (7 years 6 months 2 weeks 3 days 5 hours ago) and read 2841 times:
Wheelchairs are not just a problem with DL at ATL. Unfortunately, airlines have taken to outsourcing wheelchairs to the lowest bidder. And when you outsource to the lowest bidder, you shouldn't be surprised when you get poor quality service - wheelchairs that don't show up on time, wheelchairs that don't show up at all, etc.
I wonder how many more incidents like this it's going to take before airlines realize that if you want something done right, it might just be better to do it yourself.
7 billion, one nation, imagination...it's a beautiful day
Ikramerica From United States of America, joined May 2005, 22109 posts, RR: 58
Reply 3, posted (7 years 6 months 2 weeks 3 days 5 hours ago) and read 2802 times:
I don't envy this woman her condition, nor do I think she was treated well to start with, but it is not the airline's job to caretake passengers to the degree she seemed to want them to. If she needs that level of care, she needs to have a caretaker travel with her (family, aid worker, etc.). Usually they are accommodated for on the airline due to the ADA.
For example, is it an airline crewmember's job to take a passenger across the airport when they are supposed to be going home and getting rest for their next shift? No. It is the airport staff who is contracted to get pax from one flight to the next, and they seemed to be AWOL, but it's not really the DL gate agent's fault. How many times do they have to call before they are considered to have "tried hard enough"?
And to be clear, they did not MAKE her do anything. She decided not to wait. That was her choice. She would have been accommodated on a later flight (we know this because she was after the fact) when the chair arrived. The crew obviously knew that considering her condition and the 35 minute connection, she was not going to make her flight. But it sounds as if the pax insisted. When you know you can't walk, why do you decide to crawl? Maybe to prove a point? Do you think the DL crew, who was trying to get the ATL staff to bring a wheel chair over appreciated being "shown up" by this woman's antics? I doubt it. So it's no wonder they weren't that eager to help her after she put on her crawling show.
To me, it sounds like everybody screwed up, from DL staff to ATL staff to the woman.
Of all the things to worry about... the Wookie has no pants.
AirCanada014 From Canada, joined Oct 2005, 1513 posts, RR: 0
Reply 4, posted (7 years 6 months 2 weeks 3 days 2 hours ago) and read 2602 times:
I wonder if the lady requested special care assistance with wheel chair? If she did request help from DL and requested wheel chair assistance then its DL fault big time. Now if she didn't request any assistance from DL then its her fault no planning ahead but assumming with her disability then it makes more sense she requested help from DL prior to booking her flight.