Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Delta Complicates SkyMiles Program  
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Posted (6 years 1 day ago) and read 6356 times:

DL has created 3 tiers of redemption as opposed to the standard two. As an example, domestic Y tickets are now either 25k, 40k or 60k instead of 25k and 50k. But DL claims that there are no limits on the 60k award, that any open Y seat on the plane is available, which was not the case with the 50k awards. It sounds as if the 40k is sort of like the old 50k, but with fewer seats available.

http://www.delta.com/skymiles/about_...skymiles_program_updates/index.jsp
edit: sorry about the large font, just testing it out.

[Edited 2008-07-30 17:16:59]


Of all the things to worry about... the Wookie has no pants.
30 replies: All unread, showing first 25:
 
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2086 posts, RR: 5
Reply 1, posted (6 years 1 day ago) and read 6317 times:



Quoting Ikramerica (Thread starter):
DL has created 3 tiers of redemption as opposed to the standard two.

Well, I have to agree, that is extremely complicated; two tiers to three. I wonder how all those simpletons out there will ever figure anything out.  confused 


User currently offlineAloha73G From United States of America, joined Jul 2003, 2356 posts, RR: 4
Reply 2, posted (6 years 23 hours ago) and read 6304 times:

Hawaiian has been doing a 3 tier mix & match system for award redemption for a few years now. It is GREAT. HA lets you book one-ways as well as mix and match different tiers as well as classes of service. It makes booking free tickets on HA much easier by giving you options other than "severely restricted" and "ridiculously expensive."

-Aloha!



Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4746 posts, RR: 45
Reply 3, posted (6 years 23 hours ago) and read 6313 times:

This "enhancement" has been planned for quite some time and been pre-communicated in not-so-many words to both SkyMiles members and the "FlyerTalk" community. Makes sense in some ways given the amount of stored miles and the need for the airlines to burn them as well as capacity pull-downs, let people who really want to use the miles pay hefty with them...

I like some portions (mix/match) but overall am not a huge fan, I see this as another 'enhancement (aka devaluation)' of the SkyMiles programs for many a Medallion member!

(Yes, I did just disagree and dislike something the 'Widget' is doing)

[Edited 2008-07-30 17:24:56]


Some see lines, others see between the lines.
User currently offlineFlynavy From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 23 hours ago) and read 6250 times:



Quoting Alitalia744 (Reply 3):
Yes, I did just disagree and dislike something the 'Widget' is doing

Blasphemy!  Big grin


User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 5, posted (6 years 23 hours ago) and read 6144 times:



Quoting DL Widget Head (Reply 1):
Well, I have to agree, that is extremely complicated; two tiers to three. I wonder how all those simpletons out there will ever figure anything out.  

Fanboy sarcasm aside…

3 tiers of redemption is, by definition, more complicated than 2. 1 tier would be a simplification. There are 50% more awards now, and the availability of the first two tiers grows more murky, so yeah, I would say that makes it more complicated to try and figure out how to get from A to B for the least miles possible. It's already a multi-hour endeavor if you are frugal.

And way back in the day, 1 tier was all there was. You wanted to fly? You used your miles, you flew. Blackouts? Yep, on major holidays, but otherwise, there were as many seats as you needed.

The 2nd tier was originally added to eliminate blackout dates. Then airlines decided that the "discount" tier should also have limited availability.

Now the discount tier will have SEVERELY limited availability. In other words, good freaking luck?

And no it's not a slam on DL, because other carriers are following suit, or have just stayed with 2 tier but made the discount tier almost impossible to book.



Of all the things to worry about... the Wookie has no pants.
User currently offlineBillReid From Netherlands, joined Jun 2006, 990 posts, RR: 0
Reply 6, posted (6 years 22 hours ago) and read 6068 times:

I m a PM and I knew nothing of this.
But don't worry DL will change it within 2 years because 2many PM will bitch.
The ongoing problem is the decision makers have NEVER flown as revenue pax anf they are clueless to how it feels. As a PM I feel DL could care less about my business or my awards its all about the Teenager called Delta.

Do Expect Legroom To Aggrivate



Some people don't get it. Business is about making MONEY!
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 7, posted (6 years 22 hours ago) and read 6015 times:

Well, I'll be a silver soon and learn just how much they don't care about me...  Wink


Of all the things to worry about... the Wookie has no pants.
User currently offlineTXKF2010 From Bermuda, joined Nov 2005, 206 posts, RR: 1
Reply 8, posted (6 years 22 hours ago) and read 5997 times:

Just another wrench in the convoluted idea they call "The Sky Miles Program"...the system nobody in customer service can tell you about or do anything for you because the entire program is run entirely by "the computer." At least that's what they tell me.


...Rastafari Stands Alone...
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 9, posted (6 years 22 hours ago) and read 5982 times:

Well, if it's anything like the CO program, you need to do all the research yourself by checking which flights to which places have seats available, then call up with that information and have them book it. This is how I've been able to get CO international J and QF international F tickets that worked for me.

As I said, it's a lot of work, and having one more tier makes it more work (and likely means fewer "discount" seats than before).



Of all the things to worry about... the Wookie has no pants.
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 21 hours ago) and read 5880 times:

What I really would like to see is some sort of miles for cash program similar to what Northwest has. The way it works is that if you have a fare of $600 and 30,000 miles in your Skymiles, you could pay Delta $300 in cash and us the miles to cover the other $300.

Northwest calls it Cash + Miles or Perkchoice. It is a good program. I hope it migrates to Delta with the merger, but I would not count on it.


User currently offlineJetlanta From United States of America, joined Jul 2001, 3254 posts, RR: 35
Reply 11, posted (6 years 21 hours ago) and read 5878 times:



Quoting BillReid (Reply 6):
The ongoing problem is the decision makers have NEVER flown as revenue pax anf they are clueless to how it feels.

The Managing Director of the SkyMiles program spent many years outside the industry as a mainstream consultant before joining Delta a few years ago. He spent many years as a paying passenger. Don't assume.


User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 12, posted (6 years 19 hours ago) and read 5672 times:

Quoting Eghansen (Reply 10):
What I really would like to see is some sort of miles for cash program similar to what Northwest has. The way it works is that if you have a fare of $600 and 30,000 miles in your Skymiles, you could pay Delta $300 in cash and us the miles to cover the other $300.

Northwest calls it Cash + Miles or Perkchoice. It is a good program. I hope it migrates to Delta with the merger, but I would not count on it.


Delta has this, its called 'Pay with MIles' and its been around for a few months.

I've used it once and I like it. However, if you use pay with miles you dont receive any MQM's or skymiles.

[Edited 2008-07-30 21:44:39]

User currently offlineSkibum9 From United States of America, joined Nov 2001, 1229 posts, RR: 0
Reply 13, posted (6 years 19 hours ago) and read 5663 times:



Quoting Jetlanta (Reply 11):
mainstream consultant

You do realize what a mainstream consultant does? Most of them are totally out of touch of things outside the company they work with. All they do is package up what the management of the client company wants to hear and make it sound like their ideas, thus given the management team 'outside' validation of their thoughts, some which may be good and some bad. So in a sense, they are paid to drink the kool aid and serve it back as a new and improved flavor, but it is still kool aid. That's how they get recurring business as management loves their ideas, as they are really management's ideas, repackaged.



Tailwinds!!!
User currently offlineJetlanta From United States of America, joined Jul 2001, 3254 posts, RR: 35
Reply 14, posted (6 years 19 hours ago) and read 5653 times:



Quoting Skibum9 (Reply 13):

You do realize what a mainstream consultant does? Most of them are totally out of touch of things outside the company they work with. All they do is package up what the management of the client company wants to hear and make it sound like their ideas, thus given the management team 'outside' validation of their thoughts, some which may be good and some bad. So in a sense, they are paid to drink the kool aid and serve it back as a new and improved flavor, but it is still kool aid. That's how they get recurring business as management loves their ideas, as they are really management's ideas, repackaged.

Dude, I know exactly what a consultant does. My point was that he has traveled as a paying customer. Reread my point.


User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 15, posted (6 years 18 hours ago) and read 5545 times:



Quoting Jetlanta (Reply 14):
Dude, I know exactly what a consultant does. My point was that he has traveled as a paying customer. Reread my point.

No he didn't. He traveled as an oblivious employee when it comes to how much his airfare cost or what miles are worth, who's company/client paid his weekly roundtrips from his home to his client location. Out on Sunday night, back on Thursday night, if he was anything like any other consultant I ever met. Flying as a consultant on a corporate contract is very far removed from the average "paying customer."



Of all the things to worry about... the Wookie has no pants.
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 16, posted (6 years 18 hours ago) and read 5541 times:



Quoting Jumbojet (Reply 12):
Delta has this, its called 'Pay with MIles' and its been around for a few months.
I've used it once and I like it. However, if you use pay with miles you dont receive any MQM's or skymiles.

I'll look it up. I don't care if I don't receive Skymiles for a partially paid ticket.

I have tried to book flights using the lowest number of miles. There are routes where you can search the entire calendar year and not find a single seat. I have no problems with limited seats, but sometimes it seems that limited really means "none". It is really noticeable now that the Delta website lets you search an entire month for a particular Skymiles reward.


User currently offlineAcey559 From United States of America, joined Jan 2007, 1523 posts, RR: 2
Reply 17, posted (6 years 17 hours ago) and read 5516 times:



Quoting Jumbojet (Reply 12):
Delta has this, its called 'Pay with MIles' and its been around for a few months.

The only thing about the Pay with Miles program is that it is exclusively for AmEx SkyMiles Gold and Platinum and the Delta Reserve card, so if you don't have one of these cards you can't use the program. I've thought about using the program, but like you said, you aren't able to redeem any miles if you use it, so I've shied away from it for now, but may use it to book a trip to IAH in December.


User currently offlineJetlanta From United States of America, joined Jul 2001, 3254 posts, RR: 35
Reply 18, posted (6 years 11 hours ago) and read 5347 times:

Quoting Ikramerica (Reply 15):
No he didn't. He traveled as an oblivious employee when it comes to how much his airfare cost or what miles are worth, who's company/client paid his weekly roundtrips from his home to his client location. Out on Sunday night, back on Thursday night, if he was anything like any other consultant I ever met. Flying as a consultant on a corporate contract is very far removed from the average "paying customer."

First of all, you have no idea what his travel schedule was like. Second of all, he worked for AA before he was a consultant, so I suspect he was in no way "oblivious" to any of the realities of air travel. And third, consulting firms are are some of the nation's largest consumers of air travel. Certainly amongst the most profitable for airlines. So if the point here is that airlines should be aiming their programs at their best customers, then consultants should be in crosshairs.

Anyway, this is getting way too ridiculous. My original point was to simply refute this ill-informed statement:

Quoting BillReid (Reply 6):
The ongoing problem is the decision makers have NEVER flown as revenue pax anf they are clueless to how it feels.

You can quibble about whether consultants have a different experience, but you can't deny the fact that they are revenue passengers that have their own experiences.

Also, it apparently may shock you to learn that MOST business passengers don't pay for their own business travel. If their clients aren't paying for it, their companies are. And few get carte blanche these days, even the consultants.

[Edited 2008-07-31 06:04:00]

User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 19, posted (6 years 11 hours ago) and read 5316 times:

They now have three levels ... and in about a year the first level will compeltely disappear.

Delta PR has the most clever manner of wording their press releases to sound like they are practically giving you a free B767, but you have to pay for it. (this is meant to be humorous)

But mark my word on the 1st level awards disappearing!


User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 20, posted (6 years 10 hours ago) and read 5069 times:



Quoting BNinMSY (Reply 19):
But mark my word on the 1st level awards disappearing!

DL is not going to jump so suddenly and without provocation from 25K to a minimum of a 40K redemption award ticket in one year. Mark my words, its not going to happen.


User currently offlineCMHSRQ From United States of America, joined Feb 2004, 990 posts, RR: 4
Reply 21, posted (6 years 9 hours ago) and read 4787 times:

I really don't know why anyone is surprised by this. Plus with DL partners that practically throw miles at you its not difficult to get an extra 15K miles in no time. Maybe people just like to complain. Its very simple and every time you fly you will hear it. "We know you have a choice in air travel and we thank you for flying Delta" So if you don't like what they are doing then fly someone else.


The voice of moderation
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 22, posted (6 years 8 hours ago) and read 4297 times:



Quoting CMHSRQ (Reply 21):
Plus with DL partners that practically throw miles at you its not difficult to get an extra 15K miles in no time. Maybe people just like to complain.

DL gets money for every single mile earned by a customer via it's partners...



Of all the things to worry about... the Wookie has no pants.
User currently offlineCMHSRQ From United States of America, joined Feb 2004, 990 posts, RR: 4
Reply 23, posted (6 years 7 hours ago) and read 4077 times:



Quoting Ikramerica (Reply 22):
DL gets money for every single mile earned by a customer via it's partners...

I'm sure your right but in some instances it has to be fractions of a cent. Budget/Avis just had a promo get 9,999 mile when renting from them, up to 3 rentals. Here in CMH a rental was $22.95 a day. So I could have gotten 30K miles for $75 bucks. Still a free domestic ticket anywhere if you can find the skysavers.



The voice of moderation
User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 24, posted (6 years 7 hours ago) and read 3841 times:



Quoting CMHSRQ (Reply 23):
Budget/Avis just had a promo get 9,999 mile when renting from them, up to 3 rentals. Here in CMH a rental was $22.95 a day. So I could have gotten 30K miles for $75 bucks. Still a free domestic ticket anywhere if you can find the skysavers.

I didnt believe you at first but here's the article and the link. If I had known about it I would have rented a car 3 times over for the bonus 30,000 miles. here in the part of NY I'm from I could get a car for $40 bucks a day. Thats $120.00 for 30,000 miles, damn, if I had only known about it sooner.


http://www.delta.com/skymiles/ways_t...motions/0807_avis_budget/index.jsp


25 Tranceport : This system can be very confusing for the average flyer who is not educated about the airline industry. As an example, my mother telephoned me last we
26 777STL : I've never had a problem redeeming on AA. Even for J or F.....
27 DL767captain : I don't really see why this is so complicated. It used to be that you had to choose between 25K and 50K flights, then they allowed you to mix and matc
28 BillReid : Consultant, WOW. So he was already an expert on spending someone else's money! FACT ..... I am a PM and sent him a letter 8 months ago. I am still wa
29 BillReid : What you fail to conclude is that success requires empathy with ones customers. Dl has changed the FF program every year over the last ten years. Wha
30 Ikramerica : This does not mean that Avis/Budget didn't pay DL the full value they negotiated. It just means, like any promotion, Avis/Budget were taking a hit fr
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Delta's "Pay With Miles" SkyMiles Program posted Mon Feb 18 2008 09:33:52 by FlyASAGuy2005
Delta SkyMiles Program: Horrible posted Mon Jan 15 2007 06:14:18 by Tonytifao
Delta Cabin Renewal Program Updates posted Fri Feb 2 2007 18:02:56 by ATLflyer
Delta: Worthless Skymiles posted Wed Dec 14 2005 17:24:04 by Micstatic
DL Enhances Skymiles Program! posted Wed Dec 15 2004 20:22:42 by Deltaffindfw
Delta's First SkyMiles Debit Card Home = Colombia! posted Tue Apr 20 2004 01:35:36 by Wimpycol
Delta Check In Program posted Tue Nov 4 2003 00:56:56 by Micstatic
Is Alitalia Leaving Delta Skymiles FF Program? posted Wed Feb 13 2008 20:01:08 by FlyTPA
Delta's Customer Service Ready Reserve Program? posted Mon Jun 16 2008 17:57:12 by B6fll
Delta Skymiles FF Dont Get Upgraded Anymore posted Wed Apr 23 2008 09:18:39 by Angelonyc