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Passenger Behavior!  
User currently offlineLive4peanuts From United States of America, joined May 2008, 18 posts, RR: 0
Posted (6 years 2 months 3 weeks 3 days 10 hours ago) and read 6786 times:

I was just wondering today has anyone ever stopped to think that maybe people who fly are just too paranoid and stressed out, no, not everyone, but most of them. The american public in general I think is way too stressed out wether it be divorces, financial situations, family, work related issues and thats totally fine but a lot of these folks take it out on airline employees. I KNOW, we do have some lazy, dont-wanna-be-here attitude employees but some of them are great who work for every airline around the US. A couple of examples of note worthy behavior after 10 years flying the friendly skies...

-- Business guy on his crackberry gets p*ssed off because I make KINDLY ask him to turn of his cell phone..."I want your name, I am going to have your job".... no you wouldn't want it. Plus, I don't make the rules as I go, it's a FAR.

--Passengers doing DRUGS in the airport bathrooms...yes my fellow a.nutters I have seen it with my own eyes guys doing lines of coke in the airport bathroom, if that wont get you whacked out at 35,000ft I don't know what will.

--Passengers SMOKING in the airport bathrooms. Why do people do this? There are some people who are allergic to cig smoke and second hand smoke causes damage. You have to smoke until you go outside of the terminal building. I think this causes a lot of irrate customers because they can't have a cig.

--if you are TOO COOL to board first and want to wait until everyone is on board so you can just si down and go don't expect to have a full overhead bin space saved for you and get p*ssed off at the flight attendants. YOU are the one TOO COOL to board when your zone number was called.

--Don't pull the $100 trick. When it's time to pay for a drink, headset, or buy on board product pull out the $50, $100 bill and expect it to be free just because you know we don't have change, trust me you will look like an a**.

--Say you have a medical condition when you don't. I have a lot of friends who do have medical conditions, including family members. Call a wheelchair so you can board the airplane first and then ITS A MIRACLE you can walk off the airplane!!! Or vice versa, get on walking, sit in the exit row, have a few drinks then you have a tight connection all of a sudden you need a wheelchair just so they will hold the flight. That's sad. Or tell the flight att you are diabetic and need food or something, but then when we come by with the buy on board product and we offer all 3 selections you say no. *huh?*

--PAX who have a fit because we don't have the food out with the beverage cart, and that comes after the first full beverage service. Then when you get to them they don't want anything and you have all the choices available for them to pick. PICK one, either your hungry or your not or your mad or your not.

--As much as I would love to make what our CEO makes and take all the handy dandy bonuses, flight attendants DONT make the rules (wait, some of them do make rules up....) so PLEASE if you have a complaint or something write to corporate, please please please write to corporate and explain your true feelings and concern! Telling the flight attendant does nothing, you were 16C you were in my life for 1hr35min. When I get to my hotel room or i'm out with my crew I have forgotten about you.  Smile (Unless you are out with us at our layover...lol)

--"I am NEVER flying this airline again" YEA YEA YEA WHATEVER!!!! (now, don't get me wrong, some of them won't) but corporate has released data that from the people they have received complaint from and say they will never fly this airline again, GUESS WHAT they still do! and still keep copmplaining....but why are you still flying this airline? hmmm. *shock* pax gets off the plane all p*ssed off yet When we are offering $120 bucks LAX JFK there they are sitting in the middle watching the movie, yeah thats what I thought, save that lame comment for when you really are flying for the last time.

--People complain about no movies on flights... so what did they do on the stratocruiser or the dc6 flying transcon or flying to europe? on the connie? there wasn't IFE, I suggest getting a good book or having your doctor prescribe you ambien! it works fantastic!!!!
Why do a lot of "commercial aviation enthusiasts" want IFE, IFE IFE... you are a commercial aviation enthusiast you should be out taking picture of the airplane and airport and the wing so we can see your trip reports!!! =oD

--A LOT of the people who complain are grown men and women. Mostly men tho. here is this big shot, has all this money, flies, 5 trillion miles a month, big spender, has the plastic barbie wife 50 years his younger, sitting in first class, but hes the ONLY one complaining about something. here is a full grown man complaining like a little 5 year old. sad. if you are SOOOOOO rich and expect individual service i can give you the number to netjets. if you really expect a 3 course meal in FC u should maybe fly AA or UA's PS. they have great service. I feel bad for the girls married to these dudes! but then again some of them deserve it!

50 replies: All unread, showing first 25:
 
User currently offlineTomFoolery From Austria, joined Jan 2004, 529 posts, RR: 2
Reply 1, posted (6 years 2 months 3 weeks 3 days 9 hours ago) and read 6710 times:

It is human nature to test the limits. This is where crafty and effective people skills come in. I agree that it is a demonstration of ignorance/arrogance on the part of some of our fellow humans, but I would hesitate to speculate stress.

I can speak for myself that the predictability of some among us is amazing. For example, you can see a particular car on the road and predict that he/she will do something rather unacceptable. Indeed, that motorist may cross 2 lanes and pass someone on the right and not signal. Maybe that late comer will strut on board with his or her oversized cabin baggage, shopping bags, laptop and whatnot, only to become irate upon discovery that there is no space in the nearby bins.

Is it the predictability of behavior that irritates us? Is it the repetition of the behavior that irritates us? Is it both?

One thing that distinguishes an extraordinary service representative from a mediocre one is his or her ability to correct the offenders divergence from normal behavior without offense or embarrassment or undue attention to the offense. Discretion.

I can admit that I am not the most effective in this delicate art of human interaction. A F/A on the otherhand would value this talent. Those who do not may be better off as a TSA agent.

I don't fault you for having these emotions, but I would strongly suggest that you find an effective method of communication, so you can help these lost souls back to the path of decency and reason. It is not easy. I know this.

When you figure this skill out, let me know too  Smile

Tom



Paper makes an airplane fly
User currently offlineSpeedBirdA380 From United Kingdom, joined Jul 2008, 539 posts, RR: 1
Reply 2, posted (6 years 2 months 3 weeks 3 days 9 hours ago) and read 6629 times:

Personally I dont have a problem with people who board the airplane last and get upset there is no room in the overhead lockers.

I often sit down and board a plane last because I dont like queuing and If I am going to be sat on that plane for the next 12 hour's then I want to stand up and strech my leg's as much as I can. No-one seems to take any notice If they call out your row number's anyway. Everyone bundle's on the plane as they please.

Also If an Airline has let you board with carry-on luggage should they not be obliged to have somewhere to store it during the flight whether you were first on or last?


User currently offlinePboud0 From Canada, joined Aug 2007, 38 posts, RR: 0
Reply 3, posted (6 years 2 months 3 weeks 3 days 9 hours ago) and read 6607 times:



Quoting SpeedBirdA380 (Reply 2):
Also If an Airline has let you board with carry-on luggage should they not be obliged to have somewhere to store it during the flight whether you were first on or last?

There are two problems I see with carry on luggage.

1. People don't pack their bags into the overhead bins in an efficient way. Even if i board last, generally by shifting a few things around I can get some space.

2. The other issue is people do not follow the carry on baggage requirements. Once I saw a guitar in an overhead bin. I was at the front of the Y cabin so I ended up putting my things in the J class overhead bins. Actually on that flight i ended up putting it under a J class seat. I looked at the F/A and he looked at me and said it was a crew seat. I 100% understand the importance of a crew seat so I did not take it any further, the crew member who ended up sitting there was very pleasant having no problem for me to get my laptop out of my bag. (wow courtesy can go a long way)

Now before everyone starts saying that the gate agents should be checking it. Imagine on an Airbus A320 checking 110 pax baggage. It is virtually impossible. Especially when you are expected to have the aircraft to push on time.


User currently offlineRidgid727 From United States of America, joined Jul 2008, 1214 posts, RR: 0
Reply 4, posted (6 years 2 months 3 weeks 3 days 9 hours ago) and read 6582 times:



Quoting Live4peanuts (Thread starter):
..."I want your name, I am going to have your job".... no you wouldn't want it. Plus, I don't make the rules as I go, it's a FAR.

Next time, reply... Oh you would love this job, We meet the nicest people.


User currently offlineEWRCabincrew From United States of America, joined May 2006, 5527 posts, RR: 56
Reply 5, posted (6 years 2 months 3 weeks 3 days 8 hours ago) and read 6507 times:



Quoting Ridgid727 (Reply 4):
Next time, reply... Oh you would love this job, We meet the nicest people.

I will. Very good retort.

It is funny, all the things that the OP talks about, I just figured it is part of the glamor of doing this job. Little, if anything, gets under my skin. I just don't put too much thought towards it. Very few customers, in the grand scheme of things, act like the ones above. By far, the majority are nice, behaved, etc.. Like all things in life, the few speak for the many. Especially when it is a bad thing.



You can't cure stupid
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 6, posted (6 years 2 months 3 weeks 3 days 8 hours ago) and read 6470 times:

Live4Peanuts, I actually think it's a good sign that we've made it to post #5 (as I write this) and not one post yet has told you to (in so many words), "shut-up-and-if-you-don't-like-your-job-go-work-at-McDonald's" in response to "your belly-aching".

If people heard me and my colleagues speaking in the lunchroom, they'd wonder why we were teachers - the sick twisted nature of our jokes actually blows off the steam that we build up. If we didn't have that release, we would probably take it out some other way.

When someone asks me about teaching junior high school kids, I simply reply that "for every one monster, there are at least four that really need me". I am sure it is the same with your job - and when I travel, I try and be in that group that shows their appreciation for those who have worked to make my trip efficient and pleasurable.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineShamrock321 From Ireland, joined May 2008, 1603 posts, RR: 1
Reply 7, posted (6 years 2 months 3 weeks 3 days 8 hours ago) and read 6445 times:

Ive had a handful of irrate passnegers in my 3+ years in baggage services, just tonight I ad a guy loose it because I didnt know where his bag was off a flight from LHR. He demanded I found out even at 2330 when the LHR baggage office was closed!

User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 2 months 3 weeks 3 days 7 hours ago) and read 6345 times:



Quoting Live4peanuts (Thread starter):
--Passengers doing DRUGS in the airport bathrooms...yes my fellow a.nutters I have seen it with my own eyes guys doing lines of coke in the airport bathroom, if that wont get you whacked out at 35,000ft I don't know what will.

One of my classmates had a passenger shooting some sort of illicit substance up between their toes in the lavatory on their OE flight. They caught them red handed (or is it red footed in this case).

Quoting Live4peanuts (Thread starter):
--Don't pull the $100 trick. When it's time to pay for a drink, headset, or buy on board product pull out the $50, $100 bill and expect it to be free just because you know we don't have change, trust me you will look like an a**.

So true. I ask nicely if they have a smaller bill, if not then I apologise and tell them they will have to wait for XYZ until I can get enough change. On an international flight I can usually get enough change but it takes the the whole first service to get it fo $100. Usually the smaller bill materializes. I also have asked for volunteers with change for the bill and then comp the volunteer. I never never comp the person with the large bill.

Quoting Ridgid727 (Reply 4):

Quoting Live4peanuts (Thread starter):
..."I want your name, I am going to have your job".... no you wouldn't want it. Plus, I don't make the rules as I go, it's a FAR.

Next time, reply... Oh you would love this job, We meet the nicest people.

I adore that response.


User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 9, posted (6 years 2 months 3 weeks 3 days 6 hours ago) and read 6257 times:

In reference to the "darling" pax getting on with a $100 for a drink. Many, many years ago I had a guy do the same thing to me. I explained that we could not change a bill that large, he said, "You have to take it, it is legal currency". After checking with everyone, I went to the cockpit to check with our "rich" pilots. The captain had a wonderful solution. He called to operations of our next stop and requested 100 $1 bills. We got it. I served the pax his drink and told him that as soon as we landed we would have his change. When the change arrived I counted out his change, boy was he PO'd. He said he would not take the $1 bills, I replied, "But sir it is legal currency".

User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 10, posted (6 years 2 months 3 weeks 3 days 5 hours ago) and read 6193 times:



Quoting Live4peanuts (Thread starter):
You have to smoke until you go outside of the terminal building. I think this causes a lot of irrate customers because they can't have a cig.

I'd say Peanuts is a more common allergerie... but if more airports had a lounge, then I'd say everyone would use it... honestly it adds a fair amonut of time to leave the buliding which is unfair...

To Local Governments: GET OFF YOUR HIGH HORSE! Stop tyring to limit Personal Choice!



Why do I fly???
User currently offlineXtoler From United States of America, joined Sep 2007, 953 posts, RR: 0
Reply 11, posted (6 years 2 months 3 weeks 2 days 20 hours ago) and read 5942 times:

Hey, Live4peanuts, you must be new to this line of work, or I should say "lifestyle". I feel for you, but only so much. I was a "pax" for quite a while. After McDonalds, my first real job was as an Air Tranportation Specialist (when that was a specific AFSC) in the Air Force and had to deal with all aspects military and civilian logistics. One thing I never wanted to do was deal with pax. While in AF Tech School I had to do 2 weeks of passenger service training. I'm thinkin', f*** this, I'll never need it. Didn't realize it until I went to initial F/A training, it did come in handy, and thinking about it after the fact, when I had a real job, I used those same skills I was taught into my every day life. From averting bar fights to fights with engineers and construction foremen at work, that two week block in tech school really helped. You don't even have to be "Billy Joe Badass" to get your point across. After I got laid off, as a joke, I became a flight attendant. It was a big cut in pay, but I wasn't working. I just figured, I'm going to treat pax better than I've been treated, be honest, I love aviation, and it's a good way to get out of the "honey do" list my wife would give me. Never could get out of the "honey do" list.

Here are some pointers, and I'm sure these pointers may get shot down like Powers' U2 over the Soviet Union back in the day.

1) Know who you're crew is. If you've been flying for a while I'm sure you're company has a website you can access and see who you are flying with ahead of time. On a side note, if you have a spouse, don't give him or her that password. My ol' lady knew who I was flying with at all times and a lot of times she didn't like it, but she didn't bid for me either.

If you don't know the crew, get to know them. Sometimes it helps if you know about aviation. If you are a military veteran and know about aviation, it helps alot. You have to be careful on the veteran part. We joke a lot about the different branches of the military, just don't take it too far, and if you do, get ready to be punk'd.

2) Be empathetic to your pax. That was the first thing I was told in tech school, and years later about the 4th thing I was told in initial F/A training. Even if you've never taken a flight before you were a F/A, think of scenarios where you have been a customer. How were you treated? How do you want to be treated?

3) Know the cabin. You should already know this as you are supposed to be pre-flighting before each flight, and even more thoroughly after a tail swap.

4) Clean the cabin as you go. Without disturbing some of the pax, you are at least visible and show attention. Now, I'm used to "puddle jumpers" where I am the only FA. I serve the pax from front to back, on the way back, on really short flights, I carry a bag on my cart to pick up refuse on the way back to the galley. By then I got half of it, toss it in the bin. Do a quick inventory if you are going into a hub. Set up as much you can do for the next flight. Then make another run through the cabin, pick up what's left. Dump that. Look around what more needs to be done, check on the pax again, make sure everyone is good. I used to have a lot of people ask me where we are. I'd have time to kill, and if we're flying in places east of the Appalachian mountains and south of Delaware, I could tell you where we are. But then I got better at it and I can name cities at over FL320 by certain landmarks, even if I haven't been there.

5) Know you're aircraft. Ever since I was a kid, I had a strong interest in aviation. Not just tech school, but during my first 6 months in MAC I was required to know how to load plan anything from a Sherpa, to 130, 141B, C5, DC10-30 (KC-10), and a few more and I have to mention a Transall C160. VC10 was the hardest, because the fuselage is so close to a KC135, not. You can put 13 463L pallets on it right? Not quite. I went from big planes to the J41 an ERJ145(ER,LR). Let me tell ya, they got these "new fangled" wheel charts. Know how to use them. Be a little more proactive with the pilots. Doesn't hurt to know the operating weight and moment of each specific aircraft. The "wheel" should have that already, but if you have a doubt, look it up in the mx log.

6) Keep a log book. Keep an old fashioned log book, just to cover yourself. Luckily, only in the Total Quality Management days of the DoD I only had to use "slam book", keep one. Document everything you do. When I was flying I got in trouble once, and it was my day off and I wasn't anywhere near the airport. At the time of the incident, I was cruising Lake Chesdin with my wife and my parents and drinking a single malt scotch with an expensive cigar when my In-flight manager called. Nope, getting fitshaced for the last couple of days, hanging with my pregnant wife and my parents, wasn't me. That can be cross referenceced in Sabre or Apollo.

7) Be the first to show up at the airpot. This doesn't count for RON's, but if you live near your home base, be the first to show up, get your aircraft, preflight it, clean it if you have to. If you do have to clean it, fill out a trip report. At least the cabin is ready, all you have to do is wait for the pilots.

8) Most importantly, know what's going on in the industry. If you love flying, it's not a job, it's a lifestyle. If you relly want a job, good luck with that attitude.

9) Know where you are going. Study maps, or Google Earth. I'm big on geography.

The more I think of this the more I miss being an FA. On this job, everyting was well rounded, but not enough flights back home to HSV. Here's question for you Peanut, the further south you go are they nicer to you? Here's another thing too, as much as I love the South, when I go to the north eastern states, they may bitch but they get stuff done.

If you get to an off the wall place, there's nothing to say thay you can't be pro-active and get things done. If you have a purser, bring it up to him or her what your problems are. If you don't go up the chain of command. Talk to your in-flight manager, or supeisor.



EMB145 F/A, F/E, J41 F/A, F/E, because my wife clipped my wings, armchair captain
User currently offlineCainanUK From United Kingdom, joined Apr 2002, 551 posts, RR: 0
Reply 12, posted (6 years 2 months 3 weeks 2 days 16 hours ago) and read 5496 times:



Quoting Xtoler (Reply 11):
After McDonalds, my first real job was as an Air Tranportation Specialist (when that was a specific AFSC

Ahh... A fellow Two Tangoer!! I worked at the pax terminal at Rhein Main (when that was an air force base) and let me tell you, when the channel flights were going it was a huge ass scrum for the last remaining Space A seats!! Good times!!



Cainan Cornelius
User currently offlineWarRI1 From United States of America, joined Sep 2007, 9047 posts, RR: 10
Reply 13, posted (6 years 2 months 3 weeks 2 days 16 hours ago) and read 5278 times:

I suggest looking at the problem like the police, 75% of the people the police deal with are not "nice" people. ( I am being kind using the term, not "nice") Take comfort in the fact that on most flights at least 75% of the people are "good" people. Take comfort in that while dealing with the "objectionable" people. I have another term for them, but manners makes me not use it.


It is better to die on your feet, than live on your knees.
User currently offlineXXXX10 From United Kingdom, joined Jan 2000, 777 posts, RR: 0
Reply 14, posted (6 years 2 months 3 weeks 2 days 15 hours ago) and read 5006 times:



Quoting Live4peanuts (Thread starter):
I am NEVER flying this airline again" YEA YEA YEA WHATEVER!!!! (now, don't get me wrong, some of them won't) but corporate has released data that from the people they have received complaint from and say they will never fly this airline again, GUESS WHAT they still do! and still keep copmplaining....but why are you still flying this airline? hmmm. *shock* pax gets off the plane all p*ssed off yet When we are offering $120 bucks LAX JFK there they are sitting in the middle watching the movie, yeah thats what I thought, save that lame comment for when you really are flying for the last time.

I'd love to see an airline employee say to a passenger after making the 'I'll never fly this airline again speach'

"ok sir I'll block your name on our computer" then you'd see how serious they were


User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1160 posts, RR: 7
Reply 15, posted (6 years 2 months 3 weeks 2 days 15 hours ago) and read 5006 times:



Quoting Skyhawk (Reply 9):
In reference to the "darling" pax getting on with a $100 for a drink. Many, many years ago I had a guy do the same thing to me. I explained that we could not change a bill that large, he said, "You have to take it, it is legal currency". After checking with everyone, I went to the cockpit to check with our "rich" pilots. The captain had a wonderful solution. He called to operations of our next stop and requested 100 $1 bills. We got it. I served the pax his drink and told him that as soon as we landed we would have his change. When the change arrived I counted out his change, boy was he PO'd. He said he would not take the $1 bills, I replied, "But sir it is legal currency".

i am not sure if that behavior was necessary, were you trying to get back at him?



PHX - i miss spotting
User currently offlineMikefad From United States of America, joined Feb 2005, 120 posts, RR: 0
Reply 16, posted (6 years 2 months 3 weeks 2 days 15 hours ago) and read 4868 times:

I can't really think of a more customer service related job than flight attendant. If you must complain , maybe do it in a forum that passengers don't have access to.

It's like someone training to be a zoo keeper and then complaining that he has to shovel up the elephant poop.

Maybe you should look into a job on the ramp. You wouldn't have to deal with any rude passengers.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1794 posts, RR: 3
Reply 17, posted (6 years 2 months 3 weeks 2 days 14 hours ago) and read 4589 times:



Quoting HAMAD (Reply 15):
Quoting Skyhawk (Reply 9):
In reference to the "darling" pax getting on with a $100 for a drink. Many, many years ago I had a guy do the same thing to me. I explained that we could not change a bill that large, he said, "You have to take it, it is legal currency". After checking with everyone, I went to the cockpit to check with our "rich" pilots. The captain had a wonderful solution. He called to operations of our next stop and requested 100 $1 bills. We got it. I served the pax his drink and told him that as soon as we landed we would have his change. When the change arrived I counted out his change, boy was he PO'd. He said he would not take the $1 bills, I replied, "But sir it is legal currency".

i am not sure if that behavior was necessary, were you trying to get back at him?

I think it was very appropriate.
At work, I give the best possible customer service. When dealing with complaints etc I listen, empathise and try to find a solution. However, if that passenger is being a complete tosser then he loses all my respect.



Proud to fly from Manchester!
User currently offlineShamrock321 From Ireland, joined May 2008, 1603 posts, RR: 1
Reply 18, posted (6 years 2 months 3 weeks 2 days 13 hours ago) and read 4267 times:

WarRi1 you are going onto to my respected users list for that comment!

We are lucky that 75%+ of the people we deal with are ''nice'' , I like to think Im a nice one and enjoy my work and helping the ''nice'' ones.

But as you say we should be thankful that 75% are not the ''not nice'' ones!


User currently offlinePcbm From United States of America, joined Jul 2008, 95 posts, RR: 0
Reply 19, posted (6 years 2 months 3 weeks 2 days 13 hours ago) and read 4252 times:



Quoting Mikefad (Reply 16):
It's like someone training to be a zoo keeper and then complaining that he has to shovel up the elephant poop.

Perfect quote!!

Remember that (exceptions not-withstanding) many US FA's attitude is that they are there for our safety primarily and service is limited to a scripted minimum. Any (granted sometimes out of line) passenger who has a request/need outside of this script is a nuisance and should be treated as such.


User currently offlineTomFoolery From Austria, joined Jan 2004, 529 posts, RR: 2
Reply 20, posted (6 years 2 months 3 weeks 2 days 12 hours ago) and read 3904 times:



Quoting GT4EZY (Reply 17):
At work, I give the best possible customer service. When dealing with complaints etc I listen, empathise and try to find a solution. However, if that passenger is being a complete tosser then he loses all my respect.

As a passenger, I have observed a rare few of fellow cabin mates conduct themselves in ways that I would consider less than civil. I have seen far more of these types in other service sectors, like retail, restaurants, hotels, etc. and I would presume that the attitude of the majority is a result of being underwhelmed by the presentation of the product that he or she has paid for.

In other words, a jaded passenger has paid a substantial amount of money to be on your flight. Somewhere along the way his/her expectations were not met. This could be from the taxi ride to the airport or the agent at the check in.

This individual is now a tosser, but don't lose sight of the fact that not only do you have the power to revoke his or her due respect, but bear in mind that you also have the power to possibly add a single positive aspect to this otherwise underwhelming journey.

There is always a high road to take, and maybe this "tosser" may in fact be the most needy of a break, rather than one of the damned.

I have alot of respect for all of those FAs out there who face each passenger, good or bad, with pride and professionalism, and provide top service. It is a thankless job, but if you listen carefully, there are a few of us (right here, 18F) who are in fact very appreciative that you come out and provide us a way home on weekends, birthdays, Christmas, funerals- all the while, giving up those very events with your friends and loved ones so we can get home.

For those of you who go a step beyond blowing off steam after a shift, and maintain a chronic negative outlook when it comes to providing service to your customers, it may be time that you consider finding success elsewhere.

Tom



Paper makes an airplane fly
User currently offlineSkyhawk From United States of America, joined May 2001, 1066 posts, RR: 3
Reply 21, posted (6 years 2 months 3 weeks 2 days 12 hours ago) and read 3814 times:

HAMAD-Yes, I guess that I was trying to prove something to him. Admittedly I could have done something differently, but back then I was young and not so knowledgeable about how to handle things. But think about it we were, just as they are today, in the business of making money. All he was trying to do was to get something for nothing, and think that he was being cute all along. If it were today, I probably would not give out a drink until I had received the payment. I don't know.

User currently offlinePGNCS From United States of America, joined Apr 2007, 2834 posts, RR: 45
Reply 22, posted (6 years 2 months 3 weeks 2 days 12 hours ago) and read 3638 times:



Quoting Ridgid727 (Reply 4):
Quoting Live4peanuts (Thread starter):
..."I want your name, I am going to have your job".... no you wouldn't want it. Plus, I don't make the rules as I go, it's a FAR.

Next time, reply... Oh you would love this job, We meet the nicest people.

That IS an excellent approach.

Quoting PanAm747 (Reply 6):
When someone asks me about teaching junior high school kids, I simply reply that "for every one monster, there are at least four that really need me". I am sure it is the same with your job - and when I travel, I try and be in that group that shows their appreciation for those who have worked to make my trip efficient and pleasurable.

That is a wonderful attitude, and I am so happy that you take that philosophical route. Thank you! BTW, I think most of the FA's try to take that route, but just like you have compatriots with shorter tempers than others, it is the same in all walks of life.

Quoting Skyhawk (Reply 9):
In reference to the "darling" pax getting on with a $100 for a drink. Many, many years ago I had a guy do the same thing to me. I explained that we could not change a bill that large, he said, "You have to take it, it is legal currency". After checking with everyone, I went to the cockpit to check with our "rich" pilots. The captain had a wonderful solution. He called to operations of our next stop and requested 100 $1 bills. We got it. I served the pax his drink and told him that as soon as we landed we would have his change. When the change arrived I counted out his change, boy was he PO'd. He said he would not take the $1 bills, I replied, "But sir it is legal currency".

I think this is the best solution for the snarky "I want something for nothing" crowd I have yet seen. I wish you had been able to get the change in pennies.

Quoting Mikefad (Reply 16):
I can't really think of a more customer service related job than flight attendant. If you must complain , maybe do it in a forum that passengers don't have access to.

It's like someone training to be a zoo keeper and then complaining that he has to shovel up the elephant poop.

Maybe you should look into a job on the ramp. You wouldn't have to deal with any rude passengers.

It's true that being a FA exposes a person to unsavory behavior, that does not, however, excuse the bad behavior.

Quoting Pcbm (Reply 19):
Remember that (exceptions not-withstanding) many US FA's attitude is that they are there for our safety primarily and service is limited to a scripted minimum. Any (granted sometimes out of line) passenger who has a request/need outside of this script is a nuisance and should be treated as such.

And they are in the minority.

Quoting Skyhawk (Reply 21):
HAMAD-Yes, I guess that I was trying to prove something to him. Admittedly I could have done something differently, but back then I was young and not so knowledgeable about how to handle things. But think about it we were, just as they are today, in the business of making money. All he was trying to do was to get something for nothing, and think that he was being cute all along. If it were today, I probably would not give out a drink until I had received the payment. I don't know.

Don't apologize Skyhawk. I am sure this schmoe had been pulling this stunt for free drinks for years to the detriment of the bottom line of your airline. You were creative and proactive yet polite in confronting bad behavior. Bravo.


User currently offlineAcNDTTech From United States of America, joined Jul 2008, 338 posts, RR: 0
Reply 23, posted (6 years 2 months 3 weeks 2 days 12 hours ago) and read 3605 times:



Quoting Live4peanuts (Thread starter):
Live4peanuts From United States, joined May 2008, 12 posts, RR: 0

Do you feel better now?  Smile I see by you're profile that you are young........5 more years in the business and a-holes won't even phase you anymore. Good Luck and, "Have a nice flight."


User currently offlinePcbm From United States of America, joined Jul 2008, 95 posts, RR: 0
Reply 24, posted (6 years 2 months 3 weeks 2 days 12 hours ago) and read 3578 times:



Quoting PGNCS (Reply 22):
And they are in the minority

If only that were true. On US airlines at least.


25 HAWK21M : I don't think one can generalise by nationality.There are Bad apples everywhere. Some Pax just don't know what its to follow rules as there are a few
26 Pcbm : HAWK I stand corrected I was not gereralizing FA's by nationality. I was referring to US airlines as opposed to Europen/ Asian airlines where FA seem
27 PGNCS : I don't know (or frankly care) how much you fly; I am positive that I fly more both up front and in the back. The majority of Flight Attendants do th
28 Pcbm : There is no need to take this personally. I am sure as a pilot you fly more than I do. My comments are comparative, and while I agree with you that t
29 PlunaCRJ : Quite a few FA´s frowned upon me taking pictures of the airplane, airport and wings. I guess they would prefer me sitting watching the little TV scr
30 PA101 : Well, I can give you the reason for THAT one: if getting rid of all the smoking rooms INSIDE it's what peope do! (and much better than lighting up in
31 TDubJFK : It certainly does seem like "the wife" rools your roost, doesn't she? Your tag line says that she ended up clipping your wings ... but even when you
32 Live4peanuts : You didn't think I was going to post my real age on here did you? LOL. I'm one of those long time readers, never really post kinda person. This is a f
33 BlueFlyer : Allow me to offer a defense for the lowly "trying the $100 trick" passenger because I have been there and done that years ago when I was neither based
34 Mayor : I thought this was an open forum. Pax come on here all the time and complain about airline employees, right or wrong.
35 BlueFlyer : I actually held that belief for quite some time as well, until someone pointed me to a Dept Of Treasury document (I would link to it if I could find
36 Ridgid727 : I think if you ask an inflight personel about working any flight to or from West Palm Beach, and you will get gasps and more gasps about how humankind
37 EWRCabincrew : Really? Many? I'll give you some, not many (and those few speak for the many every time (as in any aspect of a work force)). I work with many who do
38 HAMAD : well, i had nothing against you, i actually thought it was funny how you got back at him, made me laugh. as an airline employee in management, i don'
39 IAirAllie : Uh that is exactly what you were doing and what you continued to do even as you claimed you were not.
40 ACDC8 : As a smoker myself, its a tough addiction. Now that many airports do not have any smoking facillities even in transit areas, I'm not suprised that pe
41 UN_B732 : Very good, honest thread. I look forward to reading more of your posts, Live4Peanuts. -A
42 IAirAllie : Question...If one's addiction is that severe why do they not plan ahead when and bring nicotine patches or gum with them on occasions (like air trave
43 ZWZWUnited : While you are correct, this is a VERY customer-service oriented job, he is totally within his rights to vent about passengers! I love my job, much mo
44 Acjflyer : I can;t tell you how many times I hear that weekly and not kidding you those same people are boarding my same flights in three weeks. I love the look
45 Post contains links Baroque : Interesting thread and you did not get hung up by the thumbs for it either Live4. Much is too awful to read, but the item of behaviour that got my at
46 ACDC8 : The gum or patches just don't work for some people. I agree though, plan ahead. Fortunatly, I can survive a trip without lighting up.
47 HAWK21M : I guess its the airline SOP & intructions that count too. That could differ areawise. regds MEL
48 Falcon84 : Outstanding post! I laughed my way through it, because it's so true, even from a ground standpoint. Which is why I LOVE working RJ'! Because you don'
49 Xtoler : Unfortunately, there are bad F/A's out there, and how they get hired is beyond me, I wouldn't hire them. I'm not saying I was a "super troop" either,
50 Thunder9 : One very late, very stormy night @ DFW in 2003, I replied to that infamous line with the following reply: "You're welcome to it. In fact, you can com
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