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UA Survey - Charging For Food On Int'l Flights  
User currently offlineLDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Posted (6 years 1 month 2 weeks 5 days 15 hours ago) and read 13869 times:

According to

http://www.upgradetravelbetter.com

United sent out a survey to its frequent flyers to find out if they could get away charging for food on international flights.

I am not sure how far this idea has progressed but it seems United is serious about making some extra $$ on all flights, domestic and international.

Personally, I wouldn't mind paying extra for high-quality meals on international flights as long as they also offer free standard fare. Charging for all food, though, would go too far, IMO.

What are your thoughts about this?

129 replies: All unread, showing first 25:
 
User currently offlineFXramper From United States of America, joined Dec 2005, 7298 posts, RR: 85
Reply 1, posted (6 years 1 month 2 weeks 5 days 15 hours ago) and read 13860 times:
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Quoting LDIkaros (Thread starter):

Why would they send the survey to frequent flyers? Why not the guy that uses UA once or twice a year in coach. A frequent traveller on UA is going to get upgraded or not pay for the food.

Take a piece of advice from US Airways.


User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 2, posted (6 years 1 month 2 weeks 5 days 15 hours ago) and read 13789 times:

Airlines have to find ways to make money in any way they can with the sole exception of raising air fares. Instead, they will be nickel-and-diming their passengers in all forms. This has been discussed here ad nauseum, and further debate should occur elsewhere.

Having said that, though, I will say that crossing certain lines might be dangerous - and this one might be one. Domestic service is one topic, but international service is MUCH more competitive. At least UA is polling its frequent fliers and thinking this decision through before making unilaterally making a decision that could end up being as poorly thought through as Captain Smith steering the Titanic into a field of ice at top speed.

My personal opinion is that if the airlines really want to charge customers for the extras that used to be included, that those options should be able to be paid for at the time of the purchase of the ticket, rather than the endless charging of customers at the time of purchase.

Would you like to check a bag (add $25) [ ] Yes [ ] No

Would you like an upgrade on your meal from the standard fare? (add $10) [ ] Yes [ ] No

This would not preclude customers from changing their minds at the airport and adding it on, and it certainly could speed things along.

My two cents.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineMax999 From United States of America, joined Dec 2005, 1047 posts, RR: 0
Reply 3, posted (6 years 1 month 2 weeks 5 days 15 hours ago) and read 13747 times:

United is considering charging $24 (2 meals on a typical 14 hour flight) for their standard economy meal! I think people's tolerance for crap is pretty high when the food is complimentary. But when you start charging that much money for the same shit, people are going to protest.



[Edited 2008-08-04 08:24:59]


All the things I really like to do are either immoral, illegal, or fattening.
User currently offlineLAXdude1023 From India, joined Sep 2006, 7616 posts, RR: 24
Reply 4, posted (6 years 1 month 2 weeks 5 days 15 hours ago) and read 13729 times:

I took the survey. I think this would be a bad move. To not feed flyers on flights like ORD-HKG or LAX-SYD would be awful.

Quoting PanAm747 (Reply 2):
My personal opinion is that if the airlines really want to charge customers for the extras that used to be included, that those options should be able to be paid for at the time of the purchase of the ticket, rather than the endless charging of customers at the time of purchase.

I agree 100%. If the airline wants to charge more for random stuff, they need to do it at the time of booking.



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineMasseyBrown From United States of America, joined Dec 2002, 5439 posts, RR: 7
Reply 5, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13605 times:



Quoting Max999 (Reply 3):
United is considering charging $24 (2 meals on a typical 14 hour flight) for their standard economy meal! I think people's tolerance for crap is pretty high when the food is complimentary. But when you start charging that much money for the same shit, people are going to protest.

A while ago (in the 1980's?), my wife and I bought a picnic basket from Fortnum and Mason in London and carried it onboard a PA flight in Economy Class. The flight was about half full and the FA's were very accomodating. Bread, cold meats, cheeses, salad, wines and desserts for about 40 pounds for the two of us. Very tasty, plus we got to keep (and still use) the basket, plates, glasses, and utensils.

That was the best solution to the rear-cabin food problem I've found. I've seen a few "buy-and fly" food outlets in US airports, but they don't seem that popular. Can't figure out why not.

Experience says I'd not want to take UA up on their $24 offer; probably better to fast.



I love long German words like 'Freundschaftsbezeigungen'.
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3105 posts, RR: 2
Reply 6, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13601 times:

At least SOME food needs to be offered free of charge. In a metal tube for 10 hours, there's no way to get food and you're at the airlines' mercy. I recently had a friend get pickpocketed in Barcelona and had no money on his way home. He literally had to scrounge around LHR for 3 hours looking for change so he could buy a candy bar. Now imagine if there's no food available on the plane either?

User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 7, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13482 times:



Quoting RwSEA (Reply 6):
I recently had a friend get pickpocketed in Barcelona and had no money on his way home. He literally had to scrounge around LHR for 3 hours looking for change so he could buy a candy bar. Now imagine if there's no food available on the plane either?

That kinda remembers me of my short trip (long stopover) to Paris last month. I hadn't eaten anything that day except for a small airline breakfast. In Paris i decided not to buy anything since the prices there were ridiculously expensive and at the airport they didn't accept my card. Fortunately i was served a delicious dinner free of any charges on the 2h 30m hop to Stockholm. If i wouldn't have got that dinner on the plane i would probably have starved to death at the time i arrived home (at 5.30am).

Quoting MasseyBrown (Reply 5):
I've seen a few "buy-and fly" food outlets in US airports, but they don't seem that popular. Can't figure out why not.

At ARN nearly all of the shops have this so called "Buy-and-Fly" concept. The prices are sky high, even higher than the prices on the BOB menu.

If UA starts charging for food on intl flights wouldn't most pax fly with foreign carriers that offer free food instead?



SAS Plus is Business Class made faux!
User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5157 posts, RR: 33
Reply 8, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13468 times:

Quoting PanAm747 (Reply 2):
those options should be able to be paid for at the time of the purchase of the ticket, rather than the endless charging of customers at the time of purchase.

er... that makes no sense?

To be honest I wish airlines would just scrap the whole idea of free catering / drinks, airlines offering paid for service offer a far better choice. I recently flew KLM to Kiev via Amsterdam. The only choices for drinks were beer (heineken) or wine. Whereas on easyjet you would get the full choice of spirits and a couple of beers / lagers. Food is just as bad, a tiny packet of pretzels on the AMS leg, whereas easyjet would offer a range of crisps, sandwiches etc.

I would much rather pay £2 and get a decent drink rather than get a free can of something im not a fan of.

[Edited 2008-08-04 09:31:34]


That'll teach you
User currently offlineAmricanShamrok From Ireland, joined May 2008, 2904 posts, RR: 0
Reply 9, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13417 times:



Quoting Max999 (Reply 3):
United is considering charging $24 (2 meals on a typical 14 hour flight) for their standard economy meal! I think people's tolerance for crap is pretty high when the food is complimentary. But when you start charging that much money for the same shit, people are going to protest.

I agree, this is getting ridiculous and people expect free food when they pay high fares for the ticket. I could see if UA were really cheap like Jetblue or Southwest but for what people are paying for their tickets...forget it.



Shannon-Chicago
User currently offlineUnited1 From United States of America, joined Oct 2003, 5961 posts, RR: 9
Reply 10, posted (6 years 1 month 2 weeks 5 days 14 hours ago) and read 13415 times:



Quoting RwSEA (Reply 6):
At least SOME food needs to be offered free of charge. In a metal tube for 10 hours, there's no way to get food and you're at the airlines' mercy.

I agree, I think they should provide meal service for free and if they must charge for something charge for snacks (ie pringles, candy bars, fruit ect.)

I actualy took the survey and at the end there is a space for your comments. I linked the thread on US charging for water/drinks on flights and mentiond that this was why this was a bad idea.... Smile



Semper Fi - PowerPoint makes us stupid.
User currently offlineLambert747 From , joined Dec 1969, posts, RR:
Reply 11, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13298 times:



Quoting PanAm747 (Reply 2):
Airlines have to find ways to make money in any way they can with the sole exception of raising air fares. Instead, they will be nickel-and-diming their passengers in all forms. This has been discussed here ad nauseum, and further debate should occur elsewhere.

Unfortunately these kind of charges for this kind of service are both absurd and without standing. United Airlines competes with BA on LAX-LHR, SQ on SFO-HKG, AA on ORD-NRT, AF on IAD-CDG, KL on ORD-AMS and so forth. They cannot continue to compete on a service level when they are attempting these childish and distasteful charges for very simple service onboard intercontinental flights.

Quoting FXramper (Reply 1):
Why would they send the survey to frequent flyers?

They want to see the outrage from the loyal flyers before the hit and miss flyers.

Quoting LAXdude1023 (Reply 4):
To not feed flyers on flights like ORD-HKG or LAX-SYD would be awful.

 checkmark 

Comparing United Airlines service on LAX-HKG by CX, and LAX-SYD by QF is already dismal. When one takes into consideration this latest money mongering attempt you have nothing short of a purge of loyal flyers to other airlines in the market. It is not just the cost of the meal, it is the piss-poor onboard service.

Quoting United1 (Reply 10):
I agree, I think they should provide meal service for free and if they must charge for something charge for snacks (ie pringles, candy bars, fruit ect.)

Why not offer a more substantial and responsible snack type such as lunch meats, vegetables, what is it with the American love affair with potato chips, saturated fats, and sodium loaded foods. Charge for a decent product if one is offered. Dont charge for crappy overly preserved foods processed time and time again.


User currently offlineTommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 8
Reply 12, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13293 times:

If UA goes through with something like this, you can expect travelers (who are aware of the change) to take International carriers as they do not charge for alcohol or food in Y.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineIkramerica From United States of America, joined May 2005, 21532 posts, RR: 59
Reply 13, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13267 times:



Quoting PanAm747 (Reply 2):
Airlines have to find ways to make money in any way they can with the sole exception of raising air fares.

This is the unproven a.net mythology, but it doesn't make sense. After all, all airlines aren't the same price already, yet people still fly all of them. WN is cheaper on many routes out of Houston, but people fly CO out of IAH like there's no tomorrow. And WN and CO both have good reputations. CO just provides a few more amenities. And the tickets are usually a bit more (sometimes just a few bucks).

UA and US are considering these things because they can't admit they have a crappy product, so they are blaming price inelasticity instead. But the end result is making their products even crappier!  Wink



Of all the things to worry about... the Wookie has no pants.
User currently offlineAussieItaliano From United Kingdom, joined Jan 2005, 442 posts, RR: 0
Reply 14, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13200 times:

As a Premier Exec, I just hope that CO comes into Star Alliance really soon. That way I'll have options for domestic as well as International Travel within Star. UA seems intent on competing with US in the attempt to become the worst airline in the history of US aviation.


LHR - The Capital of the World
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 15, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13188 times:



Quoting Ikramerica (Reply 13):

UA and US are considering these things because they can't admit they have a crappy product, so they are blaming price inelasticity instead. But the end result is making their products even crappier!

 checkmark 

Agreed! IMO, if these airlines want to survive, they need to get rid of the nickel-and-diming charade and upgrade their products, not degrade them. Yes, they have competition, but that is no excuse to make their product crappier. Competition should encourage product differentiation, and as UA has claimed to be a "premier and premium" carrier, they need to act like it.


User currently offlineAussieItaliano From United Kingdom, joined Jan 2005, 442 posts, RR: 0
Reply 16, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13139 times:

And here's another thing. When the airlines started the whole buy on board concept for domestic flights in 2002-2003, the promise was that the food was gong to now be "restaurant quality". Did that happen? NO! Instead of getting our complimentary economy class meal, we began paying for a snack box. This is what's coming on international flights if UA gets their way. Not only will we be paying for what used to be complimentary, we'll be getting less quality. I, for one, do not believe for a second that they plan to offer "restaurant quality" meals.


LHR - The Capital of the World
User currently offlineUnited1 From United States of America, joined Oct 2003, 5961 posts, RR: 9
Reply 17, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13136 times:

Well this is not about food but I think this "nickle and diming" that UA just announced is brilliant.

http://biz.yahoo.com/prnews/080804/clm034.html?.v=101

Its called the award accelerator, basically for a fee you can double or triple your FF miles that you earn on a flight.

ie:

ORD-CLE
Double Miles: $9
Triple Miles: $19

[Edited 2008-08-04 10:44:19]


Semper Fi - PowerPoint makes us stupid.
User currently offlineUnited1 From United States of America, joined Oct 2003, 5961 posts, RR: 9
Reply 18, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13091 times:



Quoting AussieItaliano (Reply 16):
And here's another thing. When the airlines started the whole buy on board concept for domestic flights in 2002-2003, the promise was that the food was gong to now be "restaurant quality". Did that happen

When BOB started they were restaurant quality meals branded with well known names like Wolfgang Puck, Hard Rock Cafe, TGI Fridays ect.... Now the airlines have modified BOB domestically to snack boxes on short flights and higher quality meals on longer ones but they did start the programs with restaurant quality meals.



Semper Fi - PowerPoint makes us stupid.
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 19, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13093 times:



Quoting AussieItaliano (Reply 16):
And here's another thing. When the airlines started the whole buy on board concept for domestic flights in 2002-2003, the promise was that the food was gong to now be "restaurant quality". Did that happen? NO! Instead of getting our complimentary economy class meal, we began paying for a snack box. This is what's coming on international flights if UA gets their way. Not only will we be paying for what used to be complimentary, we'll be getting less quality. I, for one, do not believe for a second that they plan to offer "restaurant quality" meals.

Ugh! Could you imagine? A snackbox (or two) on an ORD-HKG run that you have to pay for? I flew that route a few years ago and I was very grateful for the food I received (two hot meals, a snackbox and instant noodles). I still could have used a PTV, though. UA would be foolish to get rid of all complimentary meal service on international flights. That would put them at a severe competitive disadvantage. UA management really needs to observe how SQ does business and take notes....


User currently offlineAirbazar From United States of America, joined Sep 2003, 8380 posts, RR: 10
Reply 20, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13080 times:



Quoting Max999 (Reply 3):
United is considering charging $24 (2 meals on a typical 14 hour flight) for their standard economy meal! I think people's tolerance for crap is pretty high when the food is complimentary. But when you start charging that much money for the same shit, people are going to protest.

I would tend to agree with you but the fact that UA and other US carriers are still in business despite the endless alternative of much better carriers tells me that there are enough people out there that will continue to fly United and pay the $24 for a couple of really crappy meals.


User currently offlineIkramerica From United States of America, joined May 2005, 21532 posts, RR: 59
Reply 21, posted (6 years 1 month 2 weeks 5 days 13 hours ago) and read 13038 times:



Quoting Iloveboeing (Reply 19):
That would put them at a severe competitive disadvantage.

They'd be on par with JQ in the Pacific, making it even harder to compete with QF and VA.



Of all the things to worry about... the Wookie has no pants.
User currently offlineTalaier From Spain, joined May 2008, 490 posts, RR: 0
Reply 22, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 12949 times:

The problem here is that airlines (and not only UA) are struggling to end the year with a balance sheet that gives out a decent profit. Bearing in mind that the current shareholders of many big airlines are largely formed by banks and investment societies that could not care less about the airline itslef and only focus on receiving a big, fat dividend, it is not surprise that companies start putting these sort of ideas on top of the table.

In my view airlines are on an increasingly discriminating product strategy: fancy J's and F's for business FF's and rich leisure travellers and crappy Y's that will lack any kind of extra service where the rest of humanity will be forced to travel. This allows airlines to push down prices on Y to a maximum while ripping off as much as they can to the people on the front cabin. The issue here is that all those that travel in Y will continue paying as much (or even more) money as they do now for a product that is way inferior. Passengers travelling on the front will probably experience price rises, but so will the level on service.

In the end it's the average traveller that is penalised in order to keep airline profits up. So maybe UA's idea might sound like utter crap right now, but I strongly believe that if oil prices start to soar we are going to see more of this in the future.


User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 23, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 12802 times:



Quoting Talaier (Reply 22):
Bearing in mind that the current shareholders of many big airlines are largely formed by banks and investment societies that could not care less about the airline itslef and only focus on receiving a big, fat dividend, it is not surprise that companies start putting these sort of ideas on top of the table.

And that is a problem right there. Most of these shareholders don't care about serving customers. They don't care about the airlines providing the best service possible. All they care about is money. It is greed that fuels a lot of these investors and they don't care about serving others. They forget and/or simply don't realize that an airline is a customer service business and that customers are essential for the business to operate. No customers, no business.

Quoting Talaier (Reply 22):
In the end it's the average traveller that is penalised in order to keep airline profits up. So maybe UA's idea might sound like utter crap right now, but I strongly believe that if oil prices start to soar we are going to see more of this in the future.

And I think that that is very unfair. People in coach deserve to be treated well, just as much as the people up front. There needs to be great products in all classes. Carriers such as SQ, EK and CX, to name a few, provide great service to ALL their customers. Why can't U.S. carriers do the same?

Coach passengers are NOT cargo!!!!!!


User currently offlineSPREE34 From United States of America, joined Jun 2004, 2248 posts, RR: 9
Reply 24, posted (6 years 1 month 2 weeks 5 days 12 hours ago) and read 12747 times:

Just say no.

My BA and IB trips were great.



I don't understand everything I don't know about this.
25 HercPPMX : I Find this to be a new low for an airline that I actually some what like. They are not going to generate revenue as much as piss off loyal customers
26 Indio66 : Try buying an $8,000 VS upper class ticket, where they have two kinds of beer - Heineken and Stella . . . . .
27 FWAERJ : $39 for a "restaurant-style meal"? You gotta be kidding me! And let me guess... no credit cards, only cash will be accepted just like on UA domestic B
28 Iloveboeing : That is an understatement. IMO, they're more on the lines of insane crooks. YES!!!!! Exactly! SQ has done what you are saying here. They are committe
29 MadameConcorde : I am a United (UA metal) One Million + Miles Flyer. I was 100K Flyer more than 10 years in a row until last year (07) Did not make the status in 08 be
30 DLPhoenix : This is dumb: - The business travelers that account for the higher proced Y tickets will fly on partner airlines if they are not guaranteed an upgrade
31 StarGoldLHR : Ive flown many times without eating Uniteds food. There food is fowl. Why would anyone pay for it. To be honest... buy on board will be doomed.. they
32 MasseyBrown : If you can demonstrate that the "best service possible" is also the most profitable service possible, those shareholders will support you 100%. If yo
33 MadameConcorde : You can fly other airlines where you don't have to buy the meals and the food offered on board (whatever the distance) will be tasty and of good quali
34 Iloveboeing : Well, SQ has demonstrated that the "best service possible" is also the "most profitable service possible." SQ is a very profitable carrier and they p
35 Ushermittwoch : What I don't get is why people always overgeneralize US. It is the original US that sucks. The America West division is far superior to UA and AA! But
36 Dz09 : Frequent flyers get free upgrades on international flights? Is that true? We don't get that with CO.
37 Fsnuffer : Why would I pay a fee to earn more FF miles that I cannot redeem?
38 United1 : Huh? I have never once had a problem using my miles for free flights or upgrades. Can I always find the saver awards on the dates I want to travel no
39 AussieItaliano : Even in the US today, the carriers with the best service are posting the profits (or at least the minimal losses). CO just swung to a loss this quart
40 Brilondon : I have to echo this sentiment. Basically you are getting warmed over leftovers and now you have to pay extra for the privilege of eating it. I don't
41 Iloveboeing : Exactly! Yep! The decision to undertake a massive hedging program at WN was a brilliant one and now they are reaping the reward. A lot of these other
42 AussieItaliano : Exactly, but it didn't last long. Now it has degenerated into snack boxes that are similar to the complimentary ones on WN. What do you think the fut
43 BMIFlyer : Hmm. If UA want to charge for meals on I'ntl sectors, i'll look at flying US or CO Transatlantic instead. Lee[Edited 2008-08-04 14:20:52]
44 Panamair : Then why does SQ still need to sell Y seats on the cheap for their transpacific flights through Chinatown bucket-shop travel agencies? Why does SQ st
45 Iloveboeing : But their First and Business Class are out of this world and for that they do command a premium. Also, SQ has lower CASM that a lot of carriers, so t
46 Panamair : Yes, but this whole thread started out about Economy; UA is not offering a la carte pricing for their J or F pax. Bottom line is, free amenities and
47 Iloveboeing : I wouldn't put it past UA management to think of something like that.... The premium might not be significant, but it is something that the airline c
48 AussieItaliano : I don't think it's wise to alienate Y pax. Almost all F and J pax find themselves in Y from time to time. And when they do, they're not going to like
49 Sq2ams : OMG, I don't believe this, it's screwy enough checking in with United and now I have to tell them if I "want fries with that," my ticket. OMG what has
50 Iloveboeing : I know. It's crazy! The once prestigious carriers of the USA are crumbling from within. They have forgotten what it means to serve the people. They h
51 LACA773 : UA opened a whole can of worms with this one. They should be ashamed of theirselves for even mentioning such a thing. As it is, the choices in Y+ is o
52 YULWinterSkies : I would fly a foreign carrier anyway, no matter how much UA charges for their food. Bad move, bad move... But, if UA is $5 cheaper on a $1000 fare, i
53 QANTAS077 : now go to a restaurant and see what they charge for that style meal that's pictured there and see if its value for money or not, why don't they just
54 LTBEWR : In 1986, I traveled round-trip on PeopleExpress EWR-BRU. On flights on 747's (EWR to GWK, BRU, LAX, SFO) they offered for sale snacks packs and light
55 Tommy767 : It's always fun to read about the ol' peopleExpress stories. The funny thing is that it was this type of business model that they used in the Transat
56 1821 : My friend i agree 110% !!!! Atleast if they start charging us for meals on flights , why not make the meals that actually taste like something?
57 FlyMD : I love UA and always have (and fly UA/Star exclusively). But, if they start to charge for meals on international flights, they can forget it. LH/LX/OZ
58 Bok269 : When Austrian starts EWR-STL please let me know.
59 Zone1 : I don't know why UA would think about doing this. This will just drive more and more UA flyers to fly other Star Alliance carriers. But this could bec
60 Sampa737 : I was wondering when this would come about. I fly Brasil-USA-Brasil quite often. Most flights leave so late, either from Brazil or the US, that I've a
61 Chgoflyer : What makes you think that? I was either 1k or Premier Exec for 8yrs in a row and never was just "upgraded" I always paid.
62 Baw716 : If UA is going to charge $24 for two meals on an international flight, what they are doing is simply criminal. It costs about $6-7 meal incl the entr
63 PagoFlyer : We use to joke about installing pay toilets on international flights...it's not a joke anymore. Sad...
64 Skytroll : Yes and who makes a profit????
65 BALHRWWCC : Yes but once one starts as has already been seen with the checked baggage charges others will follow suit
66 777law : UA should take a close look at some of its rivals before it does this. The airline would probably be better off internationally if it started offering
67 HAMAD : i think UA has gone mad! by the way, i am a premier, but i haven't got the survey link.. can any one send it to me?
68 Iloveboeing : Yes it has. UA has gotten to the point where, honestly, it's nothing really special anymore. UA (and most other major U.S. carriers) used to be known
69 MasseyBrown : For some airlines, there is no long-term unless they get through the next 18 months. They are trying to survive. Most will; but getting there will be
70 HAMAD : United doesn't "just" upgrade on international or domestic, the majority of the time you either need to use upgrade certificates or miles (domestic w
71 Iloveboeing : But trying to survive should not equal upsetting customers. These airlines, IMO, would do so much better if they offered better service. Customers ar
72 HercPPMX : Quite Down Someone May Be Listening..... Seriously what is next for this group of people who are willing to run a once great airline into the ground.
73 AussieItaliano : The problem is that by alienating your key customers (I'm talking about the people who pay the higher Y fares and fly more often), then all you get a
74 Burkhard : No airline ever can give you anything for free. It either charges you inclusively or exclusively. I hate to have to pay for an inclusve meal that I do
75 LACA773 : Laker Airways-"Skytrain" did this back in the day when they flew their routes to the USA. They had something similar to a first-business class with c
76 BCAL : Not quite correct. In its early days and throughout most of its life Laker's Skytrain was single class and passengers had the option to purchase an i
77 BlueFlyer : I'm not sure it is such a foolish idea by UA, it is certainly a very interesting one either way. The public at large is well aware that costs for almo
78 Hrvhow1 : Reading this article I'm truly amazed at how greedy Americans are. I cannot believe you would rather complain about something so trivial as a meal. Th
79 Signol : This wouldn't stop me from flying UA (I've never flown them before), but I'd consider paying a little more to fly with an airline that does provide fo
80 Burkhard : How much? Are you willing to pay 20$ more for an inclusive service that costs you 24$ when you pay for it - and less if you choose for less?
81 Bramble : Lets be honest. There is no way that your "restaurant style meal" will actually look like the picture in the brouchure. Offering no complimentary foo
82 Brilondon : They still are a leader in the industry. I don't known of any airlines that charge Intl. Pax for food. Hence they are still leaders in the industry.
83 StarGoldLHR : OS learnt the hard way, around 2005/6 they dropped food for a buy on board snack box which back fired so badly they nearly went out of business !!! I
84 EXAAUADL : JetStar does, but they always have. The thing is your expectations for Jetstar are low, for UAL they arent so low as to expect to pay for meals on lo
85 EXAAUADL : But on order to compete with these airlines in the global market, they HAVE to offer something at least compatible with SQ and CX. Or else guesswhat,
86 Spacecadet : Yup. The problem for UA is that while in the domestic market other airlines generally follow when one takes the lead on stuff like this, that's not r
87 EXAAUADL : Actually for all those defening UA on this thread, you might want to read the link at the top of the page. It details how US's BOB for drinks is runni
88 Signol : If I could feed myself with a picnic for $10, then I would say $15 more for the convenience of having the food prepared for me. Otherwise - I'll stop
89 Iloveboeing : Exactly! I really think that many U.S. carriers are approaching competition (domestic and international) the wrong way. Competition should be an ince
90 Mk777 : I think charging for everything is becoming a little too much. Why don't the carriers hike their price to reflect all these (hidden) charges that one
91 LACA773 : Thanks for the correction BCAL! I apreciate mate. I wasn't too far off.
92 Skytroll : Surely if they insist on taking this airline to low cost would this affect there membership in star alliance??? is this not what happened to Aer Lingu
93 EXAAUADL : It certainly should. Will LH want its best pax flying on UAL? I dont think so.
94 Brilondon : Fortunately I have not since but have been tempted by their low fares but decided not to because they don't go to where I would like to go. They get
95 IAirAllie : Yes, and sometimes it is beef or pasta. Sometimes regardless of the entree it is FOUL.
96 MMEPHX : this is my problem with all these fees from US Legacies for so called 'unbundling' there is no reduction or unbundling they are all extras to existin
97 JoeCanuck : The folks who really get screwed would be connecting passengers. They are completely at the mercy of the airport extortionists and the security types.
98 Eghansen : Really? I never think about safety at all. I can't even remember the last time that there was a fatal airline accident in the US. Maybe someone could
99 Iloveboeing : That could change. Maybe SQ should start flying SIN-HKG-ORD with A380s and show UA (and the general public) what "airline service" actually is. I kno
100 Iloveboeing : Or maybe SIN-HKG-SFO would be a better way to start (which I've heard some people on a.net saying that they are planning to do). SQ needs to dramatic
101 JoeCanuck : EK, QR,EY...44 minute flight; sandwich, sweet, coffee, soda, water, etc. 1 hour flight Hong Kong air, Bangkok air,...sandwich, sweet, coffee, soda, wa
102 Vincewy : Instead of trying to figure out the curve of price elasticity (IMO it's very flat [highly elastic]), why not improve the products and services AND ch
103 JoeCanuck : I reckon they think all of their potential passengers are idiots and they can't figure out that they'll pay anyway...either on the ground or in the ai
104 Post contains images Beagleboys :
105 EBGflyer : I think consumers like simplicity but also choice. However, I can only imagine once UA opens pandoras box of charging for food they will find a logist
106 Caribb : Humm I don't like the idea. I'd rather they just charge an overall higher air fare. I may not like it but at least I won't leave a flight feeling I've
107 EXAAUADL : Why is it US airlines think that compying SkyBus is the key to profitability?
108 Iloveboeing : I really think that by copying Skybus, they'll going to lose so much more money than they think that they'll gain. The whole nickel-and-diming charad
109 EXAAUADL : It is interesting that the very same airline that just aslt week was touting the success of PS, thinks that the no firlls is the way to go to places l
110 United1 : UA doesn't think that, UA is asking its Frequent Flyers what they think the route that UA should take when it comes to service in Y.[Edited 2008-08-0
111 DTWAGENT : If I paid $2,000.00 or more for business class tickets and then had to pay for my in flight food I would not be happy about that at all. I don't even
112 JoeCanuck : They should be looking at what their more successful competitors are doing. There is tons of data out there for the looking. All they have to do is s
113 IAirAllie : No, it is not. It is very reasonable. You get to keep the pillow and blanket. They are a much nicer product than is offered for free the free stuff i
114 Christao17 : Since I moved to Thailand nearly three years ago, I have enjoyed flying transpacific on a wide number of carriers that weren't UA. There are options f
115 A340600 : Another example of the dilution of FF programs from a US carrier, pathetic!
116 AviationMaster : Instead of even considering charging for meals on international flights, they may as well stop flying outside their borders completely. Having passeng
117 Iloveboeing : I think there's more reasons to CO joining the Star Alliance than simply that DL is merging with NW. I think the Alliance knows that UA and/or US are
118 EXAAUADL : Well I think it is obvious what UAL wants to do.
119 Maxisno1 : What a bloody joke! Do they really expect people to pay for the same meals that have been the aviation joke for decades? That is disgusting - And I'm
120 Sq2ams : Let me fix this for you.......making us pay for food that seems to always be horrible is just "another" slap in the face. And they just keep on comin
121 UAL777UK : Isn't this all about charging in Y, not J of for that matter F. I think its a really bad idea, as much as i like UA and fly them over tyhe pond often
122 United1 : How is it "pathetic" to give your customers the option of earning more miles if they want? Not really I have no idea if you took the survey or not bu
123 SparkingWave : Sigh. If UA charges for food on international flights, then I'm switching to other carriers. Period. Charging money for food on long-haul internationa
124 Iloveboeing : But it can certainly help. To make it more general, I think that great service on board can equal profitability and a successful company. SQ and EK b
125 United1 : I think great on board service can help attract customers but it isn't the magic cure-all to ensure a successful company nor is it the lions share of
126 Iloveboeing : Well, to use a private carrier as an example, there is KE. KE provides excellent service on its flights and they have a domestic network (even though
127 United1 : They also had a net loss of something like 325 Million USD in the first quarter....
128 Post contains images Maxisno1 :
129 JoeCanuck : Perhaps, but look at it another way; food itself might not equal profitability, but profitable airlines are offering great food. As soon as a passeng
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