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JetBlue Charging $7 For Pillow And Blanket  
User currently offlineTugger From United States of America, joined Apr 2006, 5611 posts, RR: 8
Posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9175 times:

And the nickel & diming goes on:

http://www.businessweek.com/ap/financialnews/D92BHDDO0.htm

Quote:
JetBlue Airways Corp. said Monday it will begin charging customers for pillows and blankets.
.....will begin offering an "eco-friendly" travel blanket and pillow that can be purchased for $7 on flights longer than two hours. The pair will come in a kit with a $5 coupon to home furnishings retailer Bed Bath & Beyond.
.....

A JetBlue spokeswoman declined to predict how much the sale of these kits will bring in, saying that the company only provides revenue details for specific items in its quarterly earnings conference calls.

The carrier said last month it expects to collect about $40 million from customers buying seats with extra leg room this year. Its $15 fee for a second checked bag is expected to translate into about $20 million in additional revenue. A ticket change fee, which doubled to $100 in the second quarter, is part of a "basket of fee changes" expected to produce about $50 million in extra revenue in 2008.

Tugg


I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
85 replies: All unread, showing first 25:
 
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 1, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9161 times:

I thought David Neeleman founded JetBlue, saying that they were going to "bring humanity back to air travel," and now they are nickel-and-diming like the majors. I really wonder what Mr. Neeleman would think of all this.

It is great that B6 has PTVs and excellent legroom, but the whole nickel-and-diming thing is, IMO, contrary to the founder's vision. The whole Valentine's Day fiasco aside, could this be another reason that Neeleman was forced out, because others wanted to nickel-and-dime to "please the shareholders" and he didn't?

Maybe B6 will go through a similar cycle that Apple did, where the founder was forced out and then later brought back when they realized that they couldn't run the company without them....


User currently offlineJetlanta From United States of America, joined Jul 2001, 3297 posts, RR: 35
Reply 2, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9152 times:



Quoting Iloveboeing (Reply 1):

It is great that B6 has PTVs and excellent legroom, but the whole nickel-and-diming thing is, IMO, contrary to the founder's vision. The whole Valentine's Day fiasco aside, could this be another reason that Neeleman was forced out, because others wanted to nickel-and-dime to "please the shareholders" and he didn't?

I suspect $120+ barrel oil is contrary to his vision as well.

If by "please the shareholder", you mean ensure that their investments aren't liquidated, you might be on to something.


User currently offlineMSYtristar From United States of America, joined Aug 2005, 6570 posts, RR: 51
Reply 3, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9139 times:

American Connection was selling a pillow/blanket set last time I flew them (ATL-STL on ERJ) for $10. AC sells a set like this, as well. At the very least, they are there if someone absolutely needs one.

User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 4, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9112 times:



Quoting Jetlanta (Reply 2):

I suspect $120+ barrel oil is contrary to his vision as well.

If by "please the shareholder", you mean ensure that their investments aren't liquidated, you might be on to something.

Just because oil is high is no excuse to degrade your product and/or nickel-and-dime customers. If you really need more money to cover fuel costs, then just raise the fares! I'm sure the legacies would follow.

I believe that in order to serve the shareholders, you have to serve the customers FIRST, above all else! By providing customers with the best (and complimentary) service possible, they will keep coming back, providing money to pay for the employees' paychecks, in turn, leading to increased profit, resulting in greater dividends to the shareholders.


User currently offlineCOflyerBOS From United States of America, joined Jun 2007, 308 posts, RR: 0
Reply 5, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9084 times:

Maybe this is what "jetting" means?

 Smile

Couldn't resist.


User currently offlineJetlanta From United States of America, joined Jul 2001, 3297 posts, RR: 35
Reply 6, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 9038 times:



Quoting Iloveboeing (Reply 4):

Just because oil is high is no excuse to degrade your product and/or nickel-and-dime customers. If you really need more money to cover fuel costs, then just raise the fares! I'm sure the legacies would follow.

Yeah, that would be great. Except it doesn't work.

Besides, if I don't want a pillow and blanket, why do you want to raise MY fares?


User currently offlineTugger From United States of America, joined Apr 2006, 5611 posts, RR: 8
Reply 7, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 8991 times:



Quoting Jetlanta (Reply 6):
Besides, if I don't want a pillow and blanket, why do you want to raise MY fares?

This is one of those arguments that slips the discussion into "what are airline's obligated to provide?". I mean what about the air vent and light above each seat? I mean I could bring a book light, so they don't need to charge me the extra that maintenance of those must cost. And why should the airline provide people with "extra" air when it costs maintenance?

And let's not start in about seat cushions......

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 8, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 8965 times:



Quoting MSYtristar (Reply 3):
American Connection was selling a pillow/blanket set last time I flew them (ATL-STL on ERJ) for $10. AC sells a set like this, as well. At the very least, they are there if someone absolutely needs one.

SY has been doing this for years... except they charge $6 or $7... that seems a better a price-point IMO. I really like B6's Bed Bath & Beyond tie-in with the $5 coupon... adds to the value prop. of the "comfort kit".



An unexamined life isn't worth living.
User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Reply 9, posted (6 years 1 month 2 weeks 6 days 16 hours ago) and read 8941 times:

I flew JetBlue on Sunday, asked for a blanket but received 'I'm locating them' after he gave one to an older women.

Others starting asking and instead of giving them out, they just raised the heat up, could of been a precursor to the pricing..



"Explore. Dream. Discover." -Mark Twain
User currently offlineSq2ams From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8885 times:

That's it!!!!!!!!!! Since Dave Barger has decided to join the other nickle and dime airlines like the big six, I give up. I guess it's only WN or drive from now on. Thank goodness I live close to MIA where I can catch my int'l flights and not have to fly any of the nickle and dime airlines. Really sorry to see JetBlue take this route. We're finished. Sorry Dave. you know if you just increased your fares a little at a time no one would probably notice or even care. But my friend $5 for this $7 for that $15 if you want his and the nickle dimeing goes on and on and I'm out, it was fun. Where is Dave's friend Bill O'Reilly when I need him.

User currently offlineNASBWI From Bahamas, joined Feb 2005, 1314 posts, RR: 0
Reply 11, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8747 times:



Quoting Sq2ams (Reply 10):
But my friend $5 for this $7 for that $15 if you want his and the nickle dimeing goes on and on and I'm out, it was fun.

Here's the thing: B6 isn't charging you for anything that wasn't free before - or that isn't more expensive on other airlines. For example, the EML. Love it or hate it, it is 38" of seat pitch - similar to UA's Y+, yes? Am I correct in assuming that besides the extra legroom, Y+ isn't anything more than regular economy (on domestic flights)? Furthermore, when B6 started, they had a rather tight configuration with 162 seats, giving around 31-32" of pitch. Now, your ticket (sans extras) still gets you 34", which is pretty generous in my opinion. I don't know what UA charges for Y+ when compared to Y, but I'm pretty sure that $10 more for 38" on B6 can't be all that bad. Even so, you don't have to buy it.

Another example: IFE. The movies were always $5, so where's the disappointment? In fact, I believe TVs were charged in the beginning, but made complimentary a few years down the line. So in a way, that's a better deal. Perhaps you're accustomed to complimentary alcoholic beverages in coach on your international flights, which is fine. But please tell me which airline flies domestically and offers their Y customers complimentary adult drinks. I'll withdraw that argument immediately. Don't get me started on snacks (light as they may be)  wink 

As for the pillows and blankets, think of it this way: would you rather a (low quality) complimentary pillow and blanket that has to be returned at the end of your flight? Or would you rather, for a small fee, get a higher-quality pillow/blanket that you can take with you, and keep as a memento? C'mon, love the airline or hate it, airline people loooove keepsakes  wink . Makes for a good story 25 years from now with a pillow and blanket complete with logos.

B6's core beverages have always been complimentary, as well as their snacks. The only thing that's changed recently is the second checked bag fee. If that's a deal-breaker, then so be it. Other than that, exactly how have you been nickel-and-dimed? Everything else they're charging you for is something new, or improved (i.e. more legroom, new premium drinks, take-with-you-p/b sets). Not standard.



Fierce, Fabulous, and Flawless ;)
User currently offlineScottB From United States of America, joined Jul 2000, 6766 posts, RR: 32
Reply 12, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8744 times:



Quoting TWFirst (Reply 8):
I really like B6's Bed Bath & Beyond tie-in with the $5 coupon.

Shoot, I get a 20% off coupon addressed to "Resident" from Bed Bath & Beyond in the mail every couple of weeks.

It's nice that you get to keep the pillow & blanket, but it's also more junk that you have to carry along with everything else when you travel -- unless you're willing to buy another $7 set every time.


User currently offlineNASBWI From Bahamas, joined Feb 2005, 1314 posts, RR: 0
Reply 13, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8695 times:



Quoting ScottB (Reply 12):
It's nice that you get to keep the pillow & blanket, but it's also more junk that you have to carry along with everything else when you travel -- unless you're willing to buy another $7 set every time.

It's small enough to fit into your carry-on (unless that's already crammed full). You'd be surprised at how many travelers bring their own pillows and blankets onboard. The idea is when you purchase one, that's yours forever. Do with it what you please.



Fierce, Fabulous, and Flawless ;)
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6570 posts, RR: 51
Reply 14, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8683 times:



Quoting NASBWI (Reply 13):
The idea is when you purchase one, that's yours forever. Do with it what you please.

The railroad follows this rule as well. Amtrak has been selling blankets for years, and you get to keep them. I have one from the mid 80's which is still as good as new. Of course, you have to return the (small) pillows they give to coach passengers, but you wouldn't want to keep those anyway. IMO, this isn't nearly as bad as selling all beverages.


User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 15, posted (6 years 1 month 2 weeks 6 days 15 hours ago) and read 8669 times:



Quoting ScottB (Reply 12):
Shoot, I get a 20% off coupon addressed to "Resident" from Bed Bath & Beyond in the mail every couple of weeks.

So...are you saying you don't have any interest in saving $5 more?

My comment is from a business perspective... I like the cross-promotional tie-in.

Also... these aren't the traditional crappy airline pillows and blankets... these are nice neck pillows (I believe) and high-quality blankets. One more thing to pack, perhaps.... but as mentioned, many people bring their own neck pillows anyway... I do. The blanket on the other hand, is a little bit of an inconvenience... but not much.



An unexamined life isn't worth living.
User currently offlineAA767400 From United States of America, joined Jan 2001, 2363 posts, RR: 26
Reply 16, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8627 times:

Blankets on board an aircraft are not something people want to be touching. If the passenger only knew where those dirty blankets have been they would think twice about asking for one. This goes for all U.S. airlines. They are reused over and over again, and it would be scary to even know how many times they clean them in a course of a month.

People should bring a light sweater/jacket onboard. That is what I do, and I don't have to worry about asking, paying, searching for a dirty, drool infested blanket.

Quoting PlateMan (Reply 9):
I flew JetBlue on Sunday, asked for a blanket but received 'I'm locating them' after he gave one to an older women.

People don't realize that airlines don't have a blanket for each passenger on board an aircraft DOMESTICALLY. Longhaul is another story. So when you asked, there was just one or two left. Happens all the time, everyday of the week, on every U.S. airline within the U.S..

Best advice? Bring what you need! Do not rely on anyone, or thing to have what you need. Bring a light jacket/sweater, a drink, snack, Ibuprofen, and a good book! You will be glad you did. In a perfect world, passengers would have all the amenities that airlines use to provide. That perfect world is gone. So we have to adapt to the misery that is the American airline industry.



"The low fares airline."
User currently offlinePar13del From Bahamas, joined Dec 2005, 7233 posts, RR: 8
Reply 17, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8556 times:

So in a few months when you fly again and you have your one or two pieces of carry on and decide that your blanket / pillow kit does not count as a third piece will you be ready to pay an extra $5.00 to essentially bring your own?

Sounds funny, but somehow, somewhere, people are actually investing time, effort and money to think of incidental ways to bring in more revenue, it is unfortunate that such energy was not put to work on the industry when it was healthy, imagine how the industry would be if:
Flight were not overbooked
More flights scheduled per hour than can physically take off from said airport, all on time
Number of arrivals per hour that said airport can land all on time
Number of arrivals at airport in excess of gates available, all scheduled
Hundred plus fare's for a fixed number of seats on the same a/c to the same destination
Number of fees, and charges for the hundred plus fares

If only this creative energy were used before it was needed, and people still try to complain about WN "cattle call', go figure.


User currently offlineJFK69 From United States of America, joined Jun 2006, 1419 posts, RR: 1
Reply 18, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8557 times:

I am not one to drink the blue Kool Aid, but I have to back up B6 on this one. They have never really offered blankets and pillows before, so this shouldn't really be considered nickel and diming the consumer. The fact that you get to keep it is a huge bonus as well.

I consider nickel and diming when an airline is suddenly charging for items that were always free and available before (Water, bags, aisle seats). If they were to offer the crappy used blankets before and now they were charging just for us and not for keeps, then we could have a real discussion.


User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 19, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8534 times:



Quoting JFK69 (Reply 18):
I consider nickel and diming when an airline is suddenly charging for items that were always free and available before (Water, bags, aisle seats).

Well, B6 is charging to check a 2nd bag. Who knows? They may start charging for the first one, as well, if they get really desperate.


User currently offlineBOStonsox From United States of America, joined Dec 2007, 1990 posts, RR: 0
Reply 20, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8490 times:

There are some things you need on a flight and others you don't. Take their PTVs for example. Do you really need one if you're flying BOS-JFK? BOS-SEA is a whole different story. Only on the red-eye flights do you really need a blanket and pillow, otherwise most people aren't going to ask. None of their flights are longer than about six hours anyway.


2013 World Series Champions!
User currently offlineNASBWI From Bahamas, joined Feb 2005, 1314 posts, RR: 0
Reply 21, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8452 times:



Quoting BOStonsox (Reply 20):
There are some things you need on a flight and others you don't

I can agree with that, but....

Quoting BOStonsox (Reply 20):
Take their PTVs for example. Do you really need one if you're flying BOS-JFK?

You'd be surprised at how many customers have taken me to task on that very route (and vice versa) because their TV wasn't working  wink .

Quoting BOStonsox (Reply 20):
Only on the red-eye flights do you really need a blanket and pillow, otherwise most people aren't going to ask. None of their flights are longer than about six hours anyway

Perhaps, but trust me, the length of the flight doesn't concern the customer. If they get onboard and feel the air conditioning (especially when they're wearing tank tops), they immediately feel that they need a pillow and blanket - 6hrs, 4hrs, 2.5hrs, and even 37mins. At least now, we can offer them one - for keeps!



Fierce, Fabulous, and Flawless ;)
User currently offlineTugger From United States of America, joined Apr 2006, 5611 posts, RR: 8
Reply 22, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8444 times:

Quoting BOStonsox (Reply 20):
Take their PTVs for example.

You know that is an excellent point! I read on the plane and therefore have no need for the PTV. I want that cost removed from my ticket because as was stated earlier:

Quoting Jetlanta (Reply 6):
Besides, if I don't want a pillow and blanket, why do you want to raise MY fares?

Let those who want to use it pay for it. It's only fair......

(Of course maybe its a revenue generator as it lets them put ads in front of your face a la SkyBus. Do they do this? )

Tugg

[Edited 2008-08-04 13:12:16]


I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offline727LOVER From United States of America, joined Oct 2001, 6439 posts, RR: 17
Reply 23, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8396 times:



Quoting Iloveboeing (Reply 4):
Just because oil is high is no excuse to degrade your product and/or nickel-and-dime customers. If you really need more money to cover fuel costs, then just raise the fares!

Why should I have to pay a higher fare because YOU want a pillow and blanket? I don't need a pillow and blanket. Why should I have to pay ahigher fare?



Listen Betty, don't start up with your 'White Zone' s*** again.
User currently offlineNASBWI From Bahamas, joined Feb 2005, 1314 posts, RR: 0
Reply 24, posted (6 years 1 month 2 weeks 6 days 14 hours ago) and read 8358 times:



Quoting Iloveboeing (Reply 4):
If you really need more money to cover fuel costs, then just raise the fares! I'm sure the legacies would follow.

Internationally, perhaps. Domestically, with all the competition? Notsomuch. Apparently, that strategy has done nothing for the airlines who have raised fares except drive those price-conscious customers away to the lower fares.

Quoting Iloveboeing (Reply 4):
I believe that in order to serve the shareholders, you have to serve the customers FIRST, above all else! By providing customers with the best (and complimentary) service possible, they will keep coming back, providing money to pay for the employees' paychecks, in turn, leading to increased profit, resulting in greater dividends to the shareholders.

It sounds like a rosy picture, but again, in the domestic market, it's not so easily done. We can provide the best customer service on the ground, in the air, etc no problem. I can give you whatever I can complimentary, but there are things that just have to come at a price. As much as you think people will pay higher fares for better service, take a look at the general concensus here on airliners.net. We have people bashing the lack of service (or the cost of receiving service) on one hand, and on the other, they're complaining that the price of a ticket from, I dunno, Washington to Chicago, is waaaay too expensive! So which is it? Do you want more complimentary items at a higher fare? Or are you willing to forego it for cheap travel from A to B? Obviously, in today's economic climate (I know, sounds like a broken record), we all can't have both.



Fierce, Fabulous, and Flawless ;)
25 Iloveboeing : Because the price of an airline ticket should include everything. It's more of a psychological effect with customers. It is easier to pay a higher fa
26 Live2fly83 : c'mon people B6 is still doin right by the consumer- low fares, most legroom, complimentary refreshments first bag still free what they do charge for-
27 Richierich : Good advice - personally I think this is true on every airline and has been for some time. From one airline to the next, you can never assume you wil
28 Iloveboeing : ....and a 2nd checked bag....
29 Luv2cattlecall : Did not know that. That, for me, is the straw that breaks the camels back. Back when it was $25...D. Neeleman made a HUGE deal about how $25 is MORE
30 Iloveboeing : It most certainly is. That's the thing with a lot of these companies. They lose their founders and their vision, they forget what made them great and
31 PiedmontINT : And myself (and the majority of the traveling public) have proven that you have way too high of expectations. All of those things cost major $$$ to i
32 Richierich : Well yes and no. If they didn't change their core values how rosy would their future be? After all, things are different in 2008 than they were in 20
33 Post contains links Iloveboeing : I just checked SQ's costs as of June 30, 2008.... http://www.singaporeair.com/saa/en_U.../financial/NewsRelease1QFY0809.pdf ...and after doing to con
34 Gatorman96 : I am against these new introduced fees, but I understand with the price of oil that they are necessary. At least the airlines are smart in the way the
35 Iloveboeing : CORRECTION: I made a mistake. SQ's costs per pax in US CASM (inculding fuel) would be $0.039 per mile.
36 Live2fly83 : yep anyway, I was making a comparison of what they charge for are premium products that some carriers dont even offer yes, they charge for a second b
37 Mayor : Well, DL hasn't jumped on that bandwagon, yet. I really think they're doing their best to avoid that.
38 NASBWI : You're surfing into another issue's territory there, bud. Costs may not be an issue for SQ, and that's wonderful for them. But that in and of itself
39 Post contains links PiedmontINT : It has everything to do with it! Do you think SQ could make a profit keeping their standard of service flying 2 hour flights domestically in the US w
40 Splitz : My question is: WHEN (not IF) the cost of gas/oil goes back down to pre 2004 pricing (it IS possible, $30/barrell), are the airlines going to get rid
41 Iloveboeing : Well, SQ pilots can be paid quite well (up to $200k per year). I'm not sure about flight attendants. I hear that they have strict grooming standards
42 AirNZ : Please enlighten me why? An airline ticket is the fare for transport from A to B. So, as I asked above, please explain to me why you feel all the ite
43 Iloveboeing : I believe that all people are entitled to good customer service. I am disgusted with the way that a lot of these airlines, which have the American fl
44 NASBWI : What would that have to do with pay and longevity at the company? I could be wrong, but it wouldn't surprise me if they made far less and were only a
45 NASBWI : I would tend to agree with you, to a certain extent. We've (as most US airlines) gotten a bad rap for the delivery of customer service in the past fe
46 Iloveboeing : The U.S. had similar requirements for flight attendants back in the '50s and '60s. They had to be young and a certain weight. I think the mandatory r
47 Iloveboeing : Yeah, that's the sad truth. I just wish and hope it could change.
48 NASBWI : How can it, when this is what the market has decided? That's economics 101 for ya. People might want the amenities, but they sure as hell aren't will
49 Jetstar : It’s amazing how this thread go so far off track, so getting back to the original post about JetBlue charging $7.00 for a pillow and blanket. When I
50 Iloveboeing : Yes it is.
51 EIPremier : Maybe I'm the only one, but I never use the airline pillow for my head, I use the pillow for lower back support, because the seats on most airlines ar
52 Lightsaber : I'm not excited about this at all. I understand oil is an issue... but I've gone 180 degrees on the idea of B6 offering a 1st class. Yes, RASM must go
53 Moek2000 : I don't think it's necessarily "nickle and diming," since they are not charging you $7 to use it....You get to keep it, so it's an item that is for sa
54 JetBlueAtJFK : People are over-reacting saying well David Neeleman said this in the book about jetBlue, theres proof- its in 2 books, he left the company went downhi
55 Jumbojet : we'll see how long this lasts for. You cant combine coupons. When I heard of this idea I laughed and thought of all the BBB coupons I get in the mail
56 JetBlueAtJFK : Because they want you to pay for a pillow/blanket pack. Would you rather them charge for TV and snacks or just fall into bankruptcy. So I'm assuming
57 MDS : Well the fact of the matter is people, is that oil prices are on the rise. There's a couple of ways to analyze this. >> Should JetBlue remove these "u
58 Skydrol : Comments of a genius. Exactly the expectations I have - and we are not alone!! Eventually the brainwashing 'this is what the American traveling publi
59 JetBlueAtJFK : Great post. What do people expect airlines to do. Sit back and let them loose a couple hundred million and wait for oil to come lower and things to b
60 Mariner : But no one is forcing the US airlines to fly all those domestic routes and maintain those mixed fleets. There is no law that says they must. mariner
61 PiedmontINT : True, but not everyone lives in a major metropolitan area. There is plenty of money to be made flying to places other than New York or L.A.
62 Mariner : The point was that they aren't making money. So why do they continue to fly unprofitable routes? mariner
63 REALDEAL : what's wrong with $7 ? At least you have option to purchase.
64 0NEWAIR0 : Maybe this new "business plan" that they're pursuing is part of the reason why he left his seat on the Board?
65 GT4EZY : I don't see the problem.
66 ChrisNH : For sure, Southwest Airlines needs to keep playing that great TV commercial to death...the one where there are coin slots to pay for every little thin
67 0NEWAIR0 : ...this is the problem... 4/4/2006 "JetBlue is not going to be the airline to nickel and dime its customers." - Eric Brinker, JetBlue Director of Pro
68 WepaMan : True to that, I fly with B6 about 12 a mth and may once or twice I have a chance to see a pillow or a blanket...I bought one (Travel Blanket) from wa
69 N202PA : The new one they've got out is even more brilliant - it shows, head-to-head, what flying on Southwest costs w/no fees compared with flying on the com
70 Post contains images WepaMan : I call this a good reason for some changes... Wepa
71 Jumbojet : I am sure most people would LOVE to have a pillow and blanket. Heck, on most flights I fly on its the thing people are looking before even before the
72 WepaMan : or you can South "Greyhound" West...
73 CLE757 : Why not fly Continental? free blankets,pillows,soft drinks,water, sometimes meals and a movie
74 N202PA : Uh, last I checked, Greyhound didn't have leather seats, free snacks and drinks and pleasant, fun staff. It'd be more accurate to compare US Airways
75 WepaMan : True, true... But US Airways do asign seat... I could be wrong but I like to know where I am seating, I am not into musical chairs games Wepa
76 0NEWAIR0 : I call that a good reason to raise fares... not try to increase revenue by charging a few bucks for small products like every other airline. jetBlue
77 WepaMan : You Opinion is well taken, and I do agree with you in some ways, but other will cry... one thing for sure, is not 2006. The only concrete thing in th
78 Sq2ams : Let me add this........ Millions of people last night (8-4-2008) saw the CBS Evening News...and what did they hear? JetBlue adds another fee that's a
79 N202PA : I have to admit, you do have a point there. Perception is key, especially when you're trying to differentiate yourself from the rest of the crowd bas
80 Flybynight : Very, very well said. We all understand why you need to charge more, but don't take services away. Frankly, with oil prices dipping, I wonder if airl
81 Legacytravel : Not to mention that fares have gone up somewhat. Now if fuel does drop back down to the 85-100 bbl will the airlines get rid of the nickel and diming
82 Sq2ams : I do it all the time Mark. It is more expensive, but it's less than a first bag charge on AA, however, what I need is where I need it when I need it.
83 Post contains links BayAreaBlue : An interesting article found on WSJ: http://blogs.wsj.com/middleseat/2008...lankets-nasty-or-not/?mod=yahoo_hs The article talks about airplane blanke
84 Iloveboeing : Yes! Exactly! Nothing against accountants (I used to be an accounting major myself)........but it appears that it is as you said.........they keep sa
85 Tugger : Look the "proof positive" that these charges are really unnecessary is the fact that MOST airlines do not charges for pillows and blankets! It's simpl
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