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Letter Of Apology To The Flying Public  
User currently offlineJAFA From United States of America, joined Aug 2003, 782 posts, RR: 4
Posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29855 times:

To the Flying Public: We're sorry
We're sorry we have no pillows.
We're sorry we're out of blankets.
We're sorry the airplane is too cold.
We're sorry the airplane is too hot.
0AWe're sorry the overhead bins are full.
We're sorry we have no closet space for your oversized bag.
We're sorry that’s not the seat you wanted.
We're sorry there’s a restless toddler/overweight/offensive smelling passenger seated next to you.
We're sorry the plane is full and there are no other seats available.
We're sorry you didn't get your upgrade.
We're sorry that guy makes you uncomfortable because he “looks like a terrorist”.
We're sorry there’s a thunderstorm and we can't take off.
We're sorry we don't know when it will stop.
We're sorry you're crammed into a space so small that if you were an animal PETA would protest.
We're sorry our plane has no music or video entertainment for your 3 hour flight.
We're sorry we ran out of your favorite soda.
We're sorry there are no more sandwiches.
We're sorry that Budweiser costs $6.
We're sorry we don't have diapers for your baby.
We're sorry we don't have milk for same baby.
We're sorry you can't hang out by the cockpit door waiting to use the bathroom.
We're sorry you can't hang out at the back of the airplane.
We're sorry you have to sit down and fasten your seatbelt.
We're sorry you have to put your seat up for landing.
We're sorry we don't know when we're going to land.
We're sorry we don't know whether your plane to (substitute any city in the world) will be waiting for you when we land.
We're sorry we've been diverted because we ran out of gas waiting to land.
We're sorry for these and so many other things that we have absolutely no control over but which we are held accountable for EVERY SINGLE DAY.

Please understand. Flight attendants are not the enemy. We share your space. More than anyone - we want to have a nice, pleasant travel experience.

There is a reason behind everything we ask you to do. It may be a FAA directive. It may be security related. It may be a company procedure.

We don't just make stuff up. We don't spend 8 weeks at the flight academy learning how to pour a Coke. There are many things that flight attendants are watching for constantly on every flight FOR YOUR SAFETY. It’s not because we're bored or so controlling that we just enjoy telling people what to do. I, for one, would like to have one flight where I didn't have to repeatedly tell people to put their seats up for landing. Seriously. Can't you just do what we ask sometimes? Without the glares, eye rolling and disdain? For the record - putting your seat up for landing may not seem that important to your personal safety. However, it is very important for the person sitting BEHIND YOU. If you have ever tried to get out of a row where someone has their seat back you know it can be a challenge. Try grabbing your ankles (emergency brace position) or getting out of that row quickly with smoke in the cabin.

Understand a little better now?

Many of the things we ask passengers to comply with are FAA directives. Like carry-on bag stowage and exit row requirements. When we can serve drinks (in the air) and when we can't (after the aircraft door is closed or on an active taxi-way). We are only allowed to move about the cabin during taxi out for safety related duties. We can't get you blankets, or hang coats, or get you drinks. It’s not because we don't want to. It’s because we are held personally responsible if we fail to comply with FAA directives. Meaning that the FAA can fine us personally up to $10,000 if we fail to comply or enforce an FAA Directive.

Like no bags at the bulkhead. No children in the exit row. No one moving around the cabin during taxi. Perhaps now you know why flight attendants get a little testy when people move about the cabin when they're not supposed to. It’s not the company that gets in trouble for that. It’s us.

Personally, I wish the airlines would show worst case scenario safety videos. Like what happens if you walk through the cabin during turbulence. There could be a guy who has just fallen and smacked his face on the metal armrest and now has a bloody, gushing broken nose. Or an elderly lady who now has a broken arm because someone walking to the bathroom fell on her.

Maybe a passenger with a broken neck becaus e somebody opened an overhead bin during turbulence and a suitcase fell out and onto the person sitting beneath it. These things can easily happen in a fast moving, unstable air environment.

Please just trust that we are looking out for your best interest and stop fighting with us about everything we ask you to do. It is exhausting.

Finally, please, please direct your hostility and frustrations in the direction where they will be most effective: The customer service department. They are the ones equipped to handle your complaint and implement procedures for CHANGE.

Think about it. Complaining to the flight crew about all your negative travel experiences is about the same as complaining to the office janitor because your computer isn't working. It may make you feel better to vent about it - but it really won't fix anything. More than anybody we are already aware of the lack of amenities, food, service and comfort on the aircraft. Please share your concerns with the people in the cubicles at corporate who need that information to make better decisions for the flying public.

It’s frustrating that so many people are in denial about what the travel industry is about now. The glory days of pillows, blankets, magazines and a hot meal for everyone are long gone. Our job is to get you from point A to point B safely and at the cheapest possible cost to you and the company. So be prepared. If you are hungry - get a sandwich before you get on the plane.

If it’s a 3 hour flight, anticipate that you may get hungry and bring some snacks. If you are cold natured - bring a wrap. Think for yourself and think ahead. Otherwise, don't complain when you have to pay $3 for a cookie and are left with a crusty blanket to keep you warm.

We hear often that the service just isn't what is used to be. Well, the SERVICE we provide now isn't what it used to be. When I was hired, my job was to serve drinks, meals, ensure that safety requirements were met and tend to in-flight medical issues.

Since 9/11 my primary job is to ensure that my airplane will not be compromised by a terrorist. 9/11 may be a distant memory now to many, but be assured that EVERY DAY a flight attendant reports to work he or she is constantly thinking about 9/11. We feel a person al responsibility to ensure that something like that never happens again. We can never relax. We can never not be suspicious about someone’s intentions.

It is difficult to be vigilant and gregarious at the same time. Especially when most of us are working 12 hour days after layovers that only allow 5-6 hours of sleep. Not because we were out partying and having a grand time on the layover - but because the delays that you experience as a passenger also affect us as a crew, so that what was a 10 hour layover is now 8 hours which doesn't leave a lot of time to recover from what has become an increasingly stressful occupation.

Despite everything, I still enjoy being a flight attendant.

I am writing this letter because I do still care about my profession and about the public perception of flight attendants. In the increasingly challenging travel world it is becoming more imperative than ever for people to just be decent to each other. I can go through an entire day without one person saying anything remotely civil. I will stand at the aircraft door and say hello to everyone who enters and maybe 50% will even look at me and even less will say hello back.

I will try to serve someone a meal who can't be bothered to take their headsets off long enough for me to ask them what they want. Most of the time the only conversation a passenger has with me is when they are complaining.

Is it any wonder why flight attendants have shut down a bit? After suffering the disdain of hundreds of passengers a day it’s difficult sometimes to even smile, much less interact. We are human. We appreciate the same respect and courtesy that passengers do.

The next time you fly, try treating the flight attendants the way you would like to be treated. You may be surprised how friendly your flight crew is when they are treated like people.

author unknown

89 replies: All unread, showing first 25:
 
User currently offlineSKYYBLUE From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29820 times:

WOW. Right on! Can we publish this in every newspaper in the country? How about in the seatback pockets for people to read?

User currently offlineDalavia From Australia, joined Feb 2005, 549 posts, RR: 1
Reply 2, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29753 times:

This is an excellent contribution. Thank you for taking the time to prepare it. It is very clear, reasoned, passionate and sensible. It has taught me some new things and helped me to see a wider perspective.

Quoting JAFA (Thread starter):
The next time you fly, try treating the flight attendants the way you would like to be treated. You may be surprised how friendly your flight crew is when they are treated like people.

This is absolutely true - and it works both ways from what I have seen and experienced. For example, when I board a Singapore Airlines flight, the cabin crew are always so welcoming, polite and friendly and I could not conceive of anyone ever getting cranky with them, and I can't recall ever seeing an angry passenger on an SQ flight.

On the other hand, the attitude of Aeroflot flight crews during the old Soviet days brought quite a different response from passengers.


User currently offlineChgoflyer From United States of America, joined Nov 2003, 622 posts, RR: 0
Reply 3, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29680 times:



Quoting Dalavia (Reply 2):
This is absolutely true - and it works both ways from what I have seen and experienced. For example, when I board a Singapore Airlines flight, the cabin crew are always so welcoming, polite and friendly and I could not conceive of anyone ever getting cranky with them, and I can't recall ever seeing an angry passenger on an SQ flight.

On the other hand, the attitude of Aeroflot flight crews during the old Soviet days brought quite a different response from passengers

Todays U.S. airline passenger is met with alot more Aeroflot and very little Singapore.



Will someone please wake me up in 4 years
User currently offlinePGNCS From United States of America, joined Apr 2007, 2823 posts, RR: 45
Reply 4, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29652 times:

"Think for yourself and think ahead" is the best quote in this piece and has never been more appropriate. It is amazing how utterly unprepared some passengers are for relatively trivial occurrences. How many times have I flown from the southern US to Anchorage and had people deplaning in shorts and flip flops complaining about the cold? How many times have I been deadheading on a transcon and had a family with an infant who didn't think they would need diapers or formula? I can't even count because the numbers are too staggering for these and similar events.

Quoting JAFA (Thread starter):
If it's a 3 hour flight, anticipate that you may get hungry and bring some snacks. If you are cold natured - bring a wrap. Think for yourself and think ahead.

Amen!

Thank you Flight Attendants! I could not do your job, and I appreciate what you do.


User currently offlineMTYFREAK From Mexico, joined Apr 2004, 377 posts, RR: 2
Reply 5, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29625 times:



Quoting JAFA (Thread starter):

RESPECT!!


Very well said!!



 bigthumbsup 



Only here for the beer...
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 6, posted (6 years 1 month 1 week 5 days 14 hours ago) and read 29548 times:



Quoting Dalavia (Reply 2):
This is absolutely true - and it works both ways from what I have seen and experienced. For example, when I board a Singapore Airlines flight, the cabin crew are always so welcoming, polite and friendly and I could not conceive of anyone ever getting cranky with them, and I can't recall ever seeing an angry passenger on an SQ flight.

SQ is a prime example of what U.S. carriers could be. They have a lot they could learn from them.

Quoting JAFA (Thread starter):
I can go through an entire day without one person saying anything remotely civil. I will stand at the aircraft door and say hello to everyone who enters and maybe 50% will even look at me and even less will say hello back.

I think it's a shame that so many people get onto an aircraft and they don't say "Hello" to the flight attendants. I do! They are people and they deserve respect. Flying is an amazing experience and it is great to start off with a smiling flight attendant and smiling passenger. IMO, it makes the trip go so much smoother.

I think that passengers should say "Hello, how are you?" to the flight attendant(s) every time they board. I think it means a lot to the flight attendants and it helps make their day a little better.

Ex: When I flew WN on Christmas Day last year, I smiled and said, "Hello, Merry Christmas!" when I boarded the aircraft and she smiled back and said "Merry Christmas! Thanks!" I know that made her day, especially since it was a very early morning flight (around 7 AM) and she was away from her family.

When I fly in the U.S., I like the WN flight attendants the most. They're happy, energetic, friendly, and have a sense of humor. They act like they enjoy their jobs and they make me smile, and tell/sing jokes that make me laugh very hard. I love flying WN!

I wish the majors could be that way....maybe if their management would get their act together and treat their employees like human beings, instead of commodities....


User currently offlineAWACSooner From United States of America, joined Jan 2008, 1913 posts, RR: 1
Reply 7, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29502 times:

I have absolutely a boatload of respect for FA's...it's their bosses in management who make these stupid decisions that make my blood boil

User currently offlinePGNCS From United States of America, joined Apr 2007, 2823 posts, RR: 45
Reply 8, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29455 times:



Quoting Iloveboeing (Reply 6):
I think it's a shame that so many people get onto an aircraft and they don't say "Hello" to the flight attendants. I do! They are people and they deserve respect. Flying is an amazing experience and it is great to start off with a smiling flight attendant and smiling passenger. IMO, it makes the trip go so much smoother.

You are the passenger we are all happy to have aboard...Thanks for flying with us and being courteous! You are right, it does make the trip go smoother, and it's just plain nice to be nice.


User currently offlineSilentbob From United States of America, joined Aug 2006, 2096 posts, RR: 1
Reply 9, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29395 times:



Quoting Iloveboeing (Reply 6):
SQ is a prime example of what U.S. carriers could be. They have a lot they could learn from them.

If SQ was a domestic US airline they would have gone bankrupt a long time ago. Completely different marketplaces.


User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29376 times:



Quoting AWACSooner (Reply 7):
I have absolutely a boatload of respect for FA's

Same here.

Quoting FA" class=quote target=_blank>JAFA (Thread starter):
If it’s a 3 hour flight, anticipate that you may get hungry and bring some snacks.

You do get a free meal and wine on a 3h flight, or even shorter, on AY, LH, KL etc.


User currently offlineDalavia From Australia, joined Feb 2005, 549 posts, RR: 1
Reply 11, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29363 times:



Quoting Silentbob (Reply 9):
If SQ was a domestic US airline they would have gone bankrupt a long time ago. Completely different marketplaces.

Why would the good manners and gracious service shown by SQ cabin crew send a US airline bankrupt?


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5090 posts, RR: 55
Reply 12, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29341 times:



Quoting Silentbob (Reply 9):
If SQ was a domestic US airline they would have gone bankrupt a long time ago. Completely different marketplaces.

= Given how many times SQ has adapted to a changing market place and have grown from a country with very low O&D base, give it more credit.

Cheers,
A.



Live, and let live.
User currently offlineAirPortugal310 From Tokelau, joined Apr 2004, 3635 posts, RR: 2
Reply 13, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29317 times:

I have done a fair amount of airline flying and cant say I have really EVER met a bad F/A

Not smiling? Maybe. Rude? Absolutely not.

Have flown US, CO, DL, TP, S4, TZ, B6, among others. International is usually better but refer to above

Thank you for your work. Does not go unnoticed



I sell airplanes and airplane accessories
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 14, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29313 times:



Quoting Silentbob (Reply 9):
If SQ was a domestic US airline they would have gone bankrupt a long time ago.

Not necessarily. Just because you have a domestic network with intense competition is no excuse to have a crappy in-flight product. We need more airlines like SQ. SQ knows how to provide an excellent product at reasonable prices. It can be done. It doesn't matter whether an airline is based in Singapore, the USA, or the Democratic Republic of the Congo: there is NEVER an excuse for inferior service.

All customers deserve to be treated well and I know that many U.S. flight attendants work very hard to provide good service with the limited resources that they've been given to work with. The problem is greedy, selfish and incompetent management that refuses to upgrade the products, while lining themselves with bonuses and stock options that they feel entitled to.

All people deserve to be treated with dignity and respect and they deserve great service. As I said, it can be done at reasonable prices. The greed, selfishness, and short-sightedness needs to stop and an attitude of service should take their place.


User currently offlinePGNCS From United States of America, joined Apr 2007, 2823 posts, RR: 45
Reply 15, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29289 times:



Quoting Andaman (Reply 10):
Quoting FA" class=quote target=_blank>JAFA (Thread starter):
If it's a 3 hour flight, anticipate that you may get hungry and bring some snacks.

You do get a free meal and wine on a 3h flight, or even shorter, on AY, LH, KL etc.

When people on domestic US routes are willing to pay for it, they will get one too. Until then, I manage to go without eating for three hours when I'm at home, I can either do the same when I fly or I can plan ahead and get something to eat before departure. Works for me.


User currently offlineCokePopper From United States of America, joined May 2008, 1184 posts, RR: 9
Reply 16, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29290 times:

Great Post JAFA! All so true!

Quoting Iloveboeing (Reply 6):
think that passengers should say "Hello, how are you?" to the flight attendant(s) every time they board. I think it means a lot to the flight attendants and it helps make their day a little better.

It really does  Smile believe me!


User currently offlineAirPortugal310 From Tokelau, joined Apr 2004, 3635 posts, RR: 2
Reply 17, posted (6 years 1 month 1 week 5 days 13 hours ago) and read 29279 times:



Quoting CokePopper (Reply 16):
It really does believe me!

Something I always do, and usually they say it to me first. Which is a sign that some people still enjoy their jobs out there.



I sell airplanes and airplane accessories
User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 1 month 1 week 5 days 12 hours ago) and read 29140 times:



Quoting PGNCS (Reply 15):
I manage to go without eating for three hours

So do I for sure and get better food at home but it's nice to get something (free) during the flight, keeps you busy. Last time it was a coffee and sandwich on a domestic flight (45min). But, the 'free services' are probably getting rare everywhere in the near future.


User currently offlineMariner From New Zealand, joined Nov 2001, 25247 posts, RR: 85
Reply 19, posted (6 years 1 month 1 week 5 days 12 hours ago) and read 29096 times:
Support Airliners.net - become a First Class Member!



Quoting Iloveboeing (Reply 6):
I think it's a shame that so many people get onto an aircraft and they don't say "Hello" to the flight attendants.

I think it is a shame that so many f/a's don't say "hello" to the pax when they get on the aircraft.

I say "hello" to people when they come into my house.  confused 

mariner



aeternum nauta
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 20, posted (6 years 1 month 1 week 5 days 12 hours ago) and read 29097 times:



Quoting Iloveboeing (Reply 6):
I think it's a shame that so many people get onto an aircraft and they don't say "Hello" to the flight attendants. I do! They are people and they deserve respect.

 checkmark  Absolutely! I make a point of saying "Hi" (and if time allows -- like I'm waiting for the idiot to stuff his bag at row 7 even though he's seated in row 56) asking how their trip is going) when getting on, and "Thank you!" getting off.

If I were a flight attendant -- locked in a metal tube with crazy, sick (mentally and/or physically) nutcases for hundreds of hours a month -- and I had to be nice about it -- I think I would go on a shooting rampage within weeks.

I also make a point of giving the CO FAs and crews I encounter [since >90% of my flying is on CO] around the holidays (particularly when I'm flying home for Thanksgiving and Christmas a Happy Holidays / Thanks for making my travel stress-free and enjoyable-type card.

Quoting AirPortugal310 (Reply 13):
I have done a fair amount of airline flying and cant say I have really EVER met a bad F/A

Not smiling? Maybe. Rude? Absolutely not.

I've seen a couple that could probably use a little bit more polish on the customer service end of things (like the US flight attendant with a military drill instructor/prison gaurd vibe to ("Ma'am you WILL be SEATED NOW, DO YOU HEAR ME?") and a couple NW FA's loudly ranting about management in the galley [I could hear it clearly 12 rows away], but I can honestly say I've never encountered a blatantly rude FA.

There have been a couple occassions where a passenger nearby was being an ass to a FA (the "I'll have your job" / "You'll be sorry" BS) and at the end of the flight I've offered my card/contact info should the idiot actually follow through with his threat.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDalavia From Australia, joined Feb 2005, 549 posts, RR: 1
Reply 21, posted (6 years 1 month 1 week 5 days 12 hours ago) and read 29000 times:



Quoting Lincoln (Reply 20):
like the US flight attendant with a military drill instructor/prison gaurd vibe to ("Ma'am you WILL be SEATED NOW, DO YOU HEAR ME?")

This is what I was referring to earlier - I simply cannot conceive that a Singapore Airlines cabin crew member would EVER treat a passenger like that, and I believe that courtesy gives rise to courtesy.


User currently offlineMalaysia From United States of America, joined Nov 1999, 3352 posts, RR: 0
Reply 22, posted (6 years 1 month 1 week 5 days 12 hours ago) and read 28930 times:

We need to start lowering the temp on the plane so low in beginning prompting the pax to buy the pillows/blanket set.


and then raise the temp up much higher inflight and have the pax start buying drinks and water to cool down.

Thats true Nickel and Diming to me if FA ever did this type of thing Big grin



There Are Those Who Believe That There May Yet Be Other Airlines Who Even Now Fight To Survive Beyond The Heavens
User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4121 posts, RR: 11
Reply 23, posted (6 years 1 month 1 week 5 days 11 hours ago) and read 28820 times:

What's with the whole hard-done-by attitude? I fly fairly often and have very rarely seen people complaining to the F/A's about the said issues. Even on a recent flight where the cabin crew service was shabby at best (one of them turned up half an hour after the flight was due to leave, for a start), very few people actually complained to them. Greeting them at boarding is just common courtesy and from what I've seen, everybody does it. Maybe it's different in the US.

And courtesy is a two-way thing. While disembarking my most recent flight, I would have more than happily said thanks and goodbye to the F/A on the door, but she was too busy talking to her colleague about something completely irrelevant, so I just walked on.

At the end of the day, people have the right to complain, whether they are right or wrong, and that happens in every aspect of life - it's not just F/As. I can guarantee that those who work on the Flight Information desk at Gatwick during the Summer get a lot more flack than most F/As, and they don't even have anything to do with any airline.


User currently offlineMariner From New Zealand, joined Nov 2001, 25247 posts, RR: 85
Reply 24, posted (6 years 1 month 1 week 5 days 11 hours ago) and read 28821 times:
Support Airliners.net - become a First Class Member!



Quoting JAFA (Thread starter):
Finally, please, please direct your hostility and frustrations in the direction where they will be most effective: The customer service department.

And we've just had a long-ish thread where a number of CSA's were complaining about the customers, too.

It included the remarkable statement that the customers should try to make the CSA's life easier.

Why is the customer is always wrong?

mariner



aeternum nauta
25 AirPortugal310 : Not that I defend idiotic statements, but a great amount of customers dont understand the inner workings of this particular industry and often speak
26 SKYYBLUE : Walk a day in our shoes. We can stand at the door and greet 200 passengers, and maybe, be acknowledged by half at best. Let us try to put that seat b
27 AAH732UAL : I would love to see this. Make nasty sounds/real gory, like what would be seen if this PAX was actually in a ER. People MAY look up from their papers
28 Lincoln : I can just see this now "Blood on the jetway: Volume 5: The Seatbelt Sign"
29 Mariner : It's the job. No one said it was going to be easy - dealing with the traveling public seldom is. mariner
30 AAH732UAL :
31 Jhooper : Thanks for the letter; it's nice to know some still have empathy for the travelling public. We shouldn't shoot the messenger (the flight attendants).
32 Silentbob : They aren't always wrong. The abusive ones usually are and those are the ones that are discussed by flight crews US consumers don't want reasonable p
33 Justlump : JAFA, What a fantastic post. Although it was presented through the eyes of a flight attendant, it also represents the feelings of many ticket, gate, a
34 Olympic472 : To all of you showing SQ-envy (Iloveboeing, dalavia). In the US domestic environment SQ will be saddlled with lawsuits and they will high-tail it out
35 Mariner : I don't know anyone who is suggesting the customer is always right. Equally - the customer is not always wrong. If people believe the customer is the
36 Planesarecool : Walk a day in the shoes of a waiter, who gets complained at when the steak is not done to the customer's satisfaction. Walk a day in the shoes of a b
37 REALDEAL : at least they are still lfying for a few more weeks anyway. When more carriers cutback or stop flying altogether, fares will go skyward fast !!!
38 EWRCabincrew : I liked what JAFA wrote. Fact of this job is you (we) are the hired middle man for things from company policies to FARs and beyond and everything in b
39 Rampart : It's not realistic, but certainly not uncommon. I would bet the chief complaint of car mechanics is that customers constantly think they're being che
40 Chgoflyer : Not really true. Only if they were forced to use US staff from the airline industry. As I read this thread its the same old "poor me" with a new spin
41 TWA757 : This is a great piece. Thanks for writing it.
42 DTWAGENT : This is great. Who ever wrote this letter has hit the nail right on the head. This should be printed on every boarding pass and any inflight mag. that
43 N702ML : And see...I have to say...there you go with how scewed the public's misconception of a crew member's job and responsibilities are. A can assure you t
44 SKYYBLUE : Been there, done that. Nothing compares. In a restaurant you can walk away, and tell your manager to help you. In the air, its just YOU taking care o
45 JoeCanuck : Yes you have a very difficult job...one I would suck at. That being said, you must also admit that that vast majority of passengers don't do anything
46 C680 : On the whole, this was the best thing I have ever seen written by or about F/As, but as always, there were a few little things that caught my eye: Ser
47 Mal787 : Agree 100% I always wanted to be an FA when I was younger, but when I see some of the people that turn into A holes that fly, I'm glad I never did. m
48 IAirAllie : Thank you for recognizing this. With all due fairness do you know how many times the woman was asked to sit before the flight attendant said this...
49 Mariner : I disagree. They are the customers, that's all. It is your job to deal with them, be they agreeable or disagreeable, right or wrong. Since Singapore
50 DocPepz : Olympic472, do you know what SQ flight attendants earn? Remember - SQ's expenditure per employee is within 10% of UA's expenditure per employee. In a
51 Sq2ams : That's true, usually by the gate agent 50' away. By the F/A who is 50' away from the gate agent doesn't care what the gate agent told me to pass on t
52 Sq2ams : Agree. Thank You Doc Pepz. Said with a smile I'm sure. I have never even had so much as a dirty look form any SQ employee, always outstanding. I know
53 SpeedBirdA380 : It would never happen.Imagine all the law suit's for emotional trauma....... Great point. Some people think F/A are there own personal servant's when
54 FLFlyGuy : Gee..maybe that was because the crew had ALREADY BEEN KILLED....following the procedures that we were trained to follow (at that time). Now, we are t
55 AviationMaster : Superb post JAFA! Not trying to criticise, but I don't fully agree with this point. Yes, 9/11 was one of the darkest periods in recent history, but it
56 Rampart : Nice perspective as well. In the same way that the OP's original letter could appear in a travel magazine or website, to give passengers pause for th
57 Ikramerica : Yeah, that's the vibe I got from the "letter" too. Funny, I didn't read empathy. More passive aggressive. Trying to make many complaints seem trivial
58 Wowpeter : They are only gone in the USA... and the more the US carriers cut service, the more they seems to be doing worse and worse... It is quite funny that
59 CokePopper : The most simplistic, yet ignorant statement. Clearly for whom? As F/A we are doing something called "Work" the passengers are "sitting" most F/A will
60 Allpress : sure would make the flights go quicker! no need for IFE now =D good OP there! camo
61 Planesarecool : She turned up half an hour late because she was stuck in traffic. She told me that herself. If you want to tell me that that's not what happened then
62 Bond007 : Welcome to the world of customer service! If you can't handle all of those complaints and MORE, then you shouldn't be in the industry. Almost everyth
63 Comorin : I found this touching letter in my mail this morning: AN APOLOGY TO FLIGHT ATTENDANTS FROM THE PUBLIC: We're sorry we don't greet you when we board. W
64 Post contains images NASBWI : LOL Oh my, I figured it was only a matter of time until the "retort". Well said. While I see exactly where the OP is coming from, and the genius that
65 Comorin : Great post! Well balanced, we all need to be nice to each other...
66 Woody71 : Absolutely brilliant post. I couldn't agree more. Both sides need to work on solutions and not argue about who is the problem.
67 Boeing737WG : Amen! whoever wrote this piece deserves a medal just mine
68 ACdreamliner : Thanks so much for giving us your point of view. For the record I would say I am one of the few who will say 'Morning' or given time of day to the fli
69 TylerDurden : Yeah....I'm sure they want to hear another insincere comment 1000 times a day. They likely just want to be left alone to do their job....
70 Silentbob : when the person in row 18 complains that it is too hot and the person in row 20 complains that it is too cold, how exactly do you resolve that? That
71 SparkingWave : I completely disagree with this idea. Two consequences would result, both negative: one group of pax would be scared s**tless and/or grossed out, and
72 Sq2ams : Well if the guy in row 18 is really becoming a pain ask the Captain to lower the temperature a knotch and give the guy in row 20 $7.00 so he can get
73 777DAD : Very well said. Some people should take the time to read this. It makes sense, and fits a large number of people. Thanks for posting this. It should b
74 YULWinterSkies : Such a good one!
75 IAirAllie : I don't disagree with this statement at all. That doesn't make my statement that "sometimes the passenger is the problem" wrong. Sometimes the passen
76 Alitalia744 : Very well post. There are two things, I as a frequent traveller always do when boarding. 1) Touch the airplane's skin (a habit my parents gave me when
77 Mariner : I'm sure you do - as they the Singapore f/a's. However, again, I have seen some 'some' white men behave towards Asian women in ways they would not do
78 CokePopper : I think your quotes are mixed up....never said that
79 OTOPS : Exactly, I'm glad I read this before I posted the exact same thing. The average SQ passenger is more likely to follow the rules and respect the autho
80 Flybyguy : If flying cost a $1.50 each way... no one would complain... LOW PRICE, LOW EXPECTATIONS. The fact is that airlines demand hundreds of dollars for litt
81 Phoenix9 : RESPECT!!! 'nuf said?
82 Luvfa : I think that some's up most of the public's attitude to today's air travel. It's all about price!
83 Aerokiwi : Ha! So true. Of course, because FAs are the only customer facing workers that get cr#p from customers, apparently. With airlines offering so little t
84 VHECA : To the thread starter: Bravo! What a great piece for everyone to read. I can understand that a majority of us on A.net have the most respect for FA's.
85 TheGreatChecko : As a pilot, I see that the majority of our passengers are nice people who just want to get to where they are going. Like every segment of the populati
86 DocPepz : Actually that's not entirely true because although Singapore is probably SQ's largest (city, but probably not country) station by revenue, it only ac
87 Chgoflyer : I can see your point but based on personal experience I dont agree. Recently I was seated with the forward door open (within view). I had my earbuds
88 Connector4you : I don't think it's personal, it's just a fact of life that 50% of the pax are not AT ALL IMPRESSED with the product that the airline is offering them
89 Mir : Unfortunately true. SQ service is more than good manners. It's the PTVs, newspapers, etc., and all those cost money. That just isn't going to work on
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