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Iberia BusinessPlus Service  
User currently offlineSambakaj From Denmark, joined Jul 2008, 9 posts, RR: 0
Posted (6 years 3 weeks 3 days ago) and read 2855 times:

Hi there,

I hope you can help me with this one..

Im flying IB this autumn, but I can't figure out whether BusinessPlus is on special aircrafts/routes, or if it is simply the "overseas business product" ?

I don't want to pay for the upgrade, if I am not flying BusinessPlus - "Business" dosen't look that good..

Thanks!

Bst rgs

18 replies: All unread, jump to last
 
User currently offlineJJJ From Spain, joined May 2006, 1817 posts, RR: 1
Reply 1, posted (6 years 3 weeks 3 days ago) and read 2834 times:

B+ in all IB-operated A340s. Euro-style business class in all narrowbodies.

Which route are you flying?


User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 2, posted (6 years 3 weeks 2 days 22 hours ago) and read 2745 times:

Every MAD-America (LatAm or US) plus MAD-JNB is "BussinesPlus" with the exception of MAD-HAV which still have the old product. If you're unlucky, GIG and SDQ might get a non-retroffited aircraft once in a while.


744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineSambakaj From Denmark, joined Jul 2008, 9 posts, RR: 0
Reply 3, posted (6 years 3 weeks 2 days 21 hours ago) and read 2672 times:

Thats good news  Smile

Im flying MEX outbound, JFK inbound..
Gues i'll be trying out there J product..

thanks for info


User currently offlineEddieDude From Mexico, joined Nov 2003, 7572 posts, RR: 43
Reply 4, posted (6 years 3 weeks 2 days 19 hours ago) and read 2581 times:

You will get the new product, which I hear is quite good. Some close friends of my family travel MEX-MAD-MEX twice a year with IB on business and they speak wonders of it. Plus it seems the catering is quite good too.

BTW, I sent you an instant message.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinePlairbus From Germany, joined Feb 2008, 311 posts, RR: 0
Reply 5, posted (6 years 3 weeks 2 days 12 hours ago) and read 2422 times:

Iberias BusinessPlus is more than good, is excellent!

User currently offlineOzGlobal From France, joined Nov 2004, 2718 posts, RR: 4
Reply 6, posted (6 years 3 weeks 2 days 10 hours ago) and read 2375 times:

Flew Bus+ GIG - MAD 18mths ago:

Verdict: Seat, true 180 degree flat, ability to sleep and IFE really great; service: abysmal, std IB; treated like livestock, served wine that was clearly left over from another flight and now seriously bad; soviet style, unionized crew with only old boilers in J. Having said that, what I pay for in J is the sleep, not the service....



When all's said and done, there'll be more said than done.
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 7, posted (6 years 3 weeks 2 days 5 hours ago) and read 2300 times:



Quoting OzGlobal (Reply 6):
Flew Bus+ GIG - MAD 18mths ago:

One time experience can go bad in every aspect of life, nonetheless on an airline, consistency is what matters, as a IB Gold FF that tries IB Biz+ several times a year I can summarize my opinions for you:

1) Seat is flat but not horizontal, OK if you're below 1,82 (6ft)
2) Catering (food and wine) and AVOD are the best features.
3) Meal service takes very long as they are quite dissorganized, on a redeye when you want to sleep it can bother you.
4) Cabin crew with good english skills are an exception



744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineSambakaj From Denmark, joined Jul 2008, 9 posts, RR: 0
Reply 8, posted (6 years 3 weeks 2 days 3 hours ago) and read 2257 times:

Thanks all of you..

Especially UpperDeckFan - no doubt one flight can go wrong... so It is nice with some experienced verdict.

Bst rgs


User currently offlineIcaro From Spain, joined Nov 2004, 229 posts, RR: 0
Reply 9, posted (6 years 3 weeks 2 days 2 hours ago) and read 2204 times:

Hi all

Quoting UPPERDECKFAN (Reply 7):
3) Meal service takes very long as they are quite dissorganized, on a redeye when you want to sleep it can bother you.

Nobody is disorganized, the service is just ridiculous long. Being fast it will take around 2.5-3 hours in an A343 or 3-3.5 hours in an A346.
That being said, if you want to sleep you can always order the fast service and get to sleep much sooner than the rest.
But if you want to experience the whole service, then you have to put up with aperitif, entreée, main course, cheese, dessert, coffee and licours, which can take quite long.

Quoting OzGlobal (Reply 6):
Verdict: Seat, true 180 degree flat

Seats are flat but angled, only the firsts rows get completely 180 degree flat

Quoting OzGlobal (Reply 6):
served wine that was clearly left over from another flight

Bottles are uncork every flight. Our wines are really good, and are choosen by specialists during flight as wine charachteristiques may vary at 39000 feet. Never had a complaint about our wines (three reds and two whites)

Quoting OzGlobal (Reply 6):
with only old boilers in J

No boilers in J, only microwave. Even Y baby food is heated in the microwave in J.
If you are refering to coffee makers, there is at least one espresso maker in every plane, available on demand.

Quoting UPPERDECKFAN (Reply 7):
4) Cabin crew with good english skills are an exception

Not any more, lots of younger crew joining the fleet.



Hope it helps


User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 10, posted (6 years 3 weeks 2 days ago) and read 2173 times:



Quoting Icaro (Reply 9):
3) Meal service takes very long as they are quite dissorganized, on a redeye when you want to sleep it can bother you.

Nobody is disorganized, the service is just ridiculous long. Being fast it will take around 2.5-3 hours in an A343 or 3-3.5 hours in an A346.

Icaro, please don't take it on the personal side, is a feedback from a FF, if you are an IB cabin crew take it as a message that there will be always room for improvement, it's easier to feel it from the customer perspective than from the crew side.

If you've flown J on a BA or LH 747 with 48 and 80 J seats on the main deck each or an AF 77W with 67 J seats you'll understand why I say it.
Don't ask me how they do it as I'm not a cabin crew as you are, but from the customer side I can tell you they do the whole thing much faster.

The piece of advise I can give you is that neither BA nor AF use carts as IB does, crew ask you what do you want and they bring it by hand, my feeling is that it helps on speeding up since all the crew can go back and forth without blocking the aisles so you can get your next course without having to wait for everybody else to finish the prior one. Believe me, if you eat fast that way you can be ready when someone else is still on the main course.



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User currently offlineBFS From United Kingdom, joined Nov 2001, 738 posts, RR: 2
Reply 11, posted (6 years 3 weeks 1 day 21 hours ago) and read 2088 times:



Quoting UPPERDECKFAN (Reply 10):
The piece of advise I can give you is that neither BA nor AF use carts as IB does, crew ask you what do you want and they bring it by hand, my feeling is that it helps on speeding up since all the crew can go back and forth without blocking the aisles so you can get your next course without having to wait for everybody else to finish the prior one.

Believe me, BA use carts in Club. They don't in First and if the Club cabin is less than half full the purser will sometimes decide to hand-run everything, but otherwise its carts all the way except for running the hot meals from the oven to the trays.


User currently offlineSt530 From United States of America, joined Oct 2006, 139 posts, RR: 0
Reply 12, posted (6 years 3 weeks 1 day 19 hours ago) and read 2032 times:

I usually fly CO and SkyTeam J, and my only experience on IB Business Plus was MAD-UIO/GUY-MAD back in November. So with SkyTeam as the benchmark, I have to say I was disappointed with certain aspects of IB's product. Seat is very good and comfortable as others have indicated. AVOD is nice but minimal selection (about 10 movies if I recall, sort of like AF's, and far inferior to CO's 250+ on the new 77s or even NW's on the A33/74). Food was a big disappointment -- only 3 courses and the entrees were served en masse from a single push cart. Wine selection was nicely presented from MAD-UIO (a daytime flight) as though one could do a "wine tasting" of all 5 selections, but that would have required the less-then-cheerful flight attendants to offer wine more than twice -- which they didn't. The "wine-tasting" was not offered GUY-MAD (I guess because it was an overnight flight). I had the same crew both legs and they were not particularly cheerful or attentive either time. Anyway, just one guy's experience on only two legs. A decent product in many respects that falls short in others.

User currently offlineLACA773 From United States of America, joined Nov 2004, 4009 posts, RR: 2
Reply 13, posted (6 years 3 weeks 1 day 18 hours ago) and read 2015 times:
Support Airliners.net - become a First Class Member!

How's the amentity kit?

User currently offlineEZEIZA From Argentina, joined Aug 2004, 4964 posts, RR: 25
Reply 14, posted (6 years 3 weeks 1 day 18 hours ago) and read 1996 times:

I've had the pleasure of flying three times in the Business Plus (All on A346) and I have to say it's exellent overall. Don't expect EK on the A380, but you'll get what you pay for. The seat is very confortable, IFE is very good (I love the tail cam! Is it an airbus thing or an IB thing to have them?), and the food was extremely good (although careful 'cause I LOVE airplane food, no matter what calss I'm flying in, so I am 100% biased  Wink ). The wines were also very good, although I can't remember now which one I had (many glasses of lol!).
And the f/a's were very nice actually. We talked a bit through the flight, and on the last one they were kind enough to take my camera into the cockpit for the pilot to take some shots (as I was told that I was not able to get in myself). So great crew!

regards  Smile



Carp aunque ganes o pierdas ...
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 15, posted (6 years 3 weeks 1 day 17 hours ago) and read 1960 times:



Quoting LACA773 (Reply 13):
How's the amentity kit?

Quite nice, the special item being a shoe bag, pretty useful to ut shoes in your bags, haven't gotten it on BA or AF lately



744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineSt530 From United States of America, joined Oct 2006, 139 posts, RR: 0
Reply 16, posted (6 years 3 weeks 1 day 17 hours ago) and read 1931 times:



Quoting UPPERDECKFAN (Reply 15):
Quoting LACA773 (Reply 13):
How's the amentity kit?

Quite nice, the special item being a shoe bag, pretty useful to ut shoes in your bags, haven't gotten it on BA or AF lately

I have to agree on the amenity kit. Very cool design and has a nice cologne too.


User currently offlineIcaro From Spain, joined Nov 2004, 229 posts, RR: 0
Reply 17, posted (6 years 3 weeks 1 day ago) and read 1783 times:



Quoting UPPERDECKFAN (Reply 10):
If you've flown J on a BA or LH 747 with 48 and 80 J seats on the main deck each or an AF 77W with 67 J seats you'll understand why I say it.
Don't ask me how they do it as I'm not a cabin crew as you are, but from the customer side I can tell you they do the whole thing much faster.

Don't worry, I don't take it personal, but the thing is that the service is not disorganized, the reason for it to be quite slow is the number of crew. 4 F/A's for 52 pax in an A346. I would like to know how many people are working in AF's or BA's J class. Our ratio must be one of the worst.

Quoting St530 (Reply 12):
Wine selection was nicely presented from MAD-UIO (a daytime flight) as though one could do a "wine tasting" of all 5 selections, but that would have required the less-then-cheerful flight attendants to offer wine more than twice -- which they didn't

We do have 5 wines available, which is a nice selection, and you can choose the one you like most by following the indications in our "wine menu". The service is not intended to be a "wine tasting", there is no time or glassware for all pax to try all 5 wines. It is just a meal service. That being said, if you don't like your selection, all other wines will be offered, of course.
Glasses of wine are topped every time we: offer you the meal, remove the entrée, offer you the hot meal, remove the hot meal and offer you the dessert. That is at least 5 times without you asking, and every other time on demand.
That is the standard service. I can't tell for your crew.

Hope it helps


User currently offlineSt530 From United States of America, joined Oct 2006, 139 posts, RR: 0
Reply 18, posted (6 years 3 weeks 20 hours ago) and read 1710 times:



Quoting Icaro (Reply 17):
The service is not intended to be a "wine tasting", there is no time or glassware for all pax to try all 5 wines. It is just a meal service.

I understand that. I was referring in particular to the mini-brochure advising of the wine selections, which said something like "do a mini-wine tasting and try all five!"

Quoting Icaro (Reply 17):
Glasses of wine are topped every time we: offer you the meal, remove the entrée, offer you the hot meal, remove the hot meal and offer you the dessert. That is at least 5 times without you asking, and every other time on demand.
That is the standard service. I can't tell for your crew.

Unfortunately, didn't happen with this crew. One of the things I always experiment with for a new crew or airline is to see how many wine refills I'll get without having to ask. On this occasion, got two. Having to ask to re-fill an empty wine glass in J (at least during meal service) is one of my pet peeves.


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