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DL Chooses IT Systems From DL/NW To Run On Pars  
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Posted (6 years 1 month 1 week 1 day 19 hours ago) and read 10352 times:

Word is -

Delta has selected Pars, NW’s reservation system for the combined DL/NW.

There are a number of back office systems as well as customer contact systems involved and the overall theme is that DL will be using its own finance, crew, and support systems while NW’s systems will be used for most customer contact areas (res, airports, online). Tech Ops will be a blended system and the Delta Nervous System which provides live, instantaneous data between all customer facing systems will be retained.

It will take 12-18 months to integrate these systems.

63 replies: All unread, showing first 25:
 
User currently offlineGEG2RAP From United States of America, joined Sep 2003, 851 posts, RR: 0
Reply 1, posted (6 years 1 month 1 week 1 day 19 hours ago) and read 10286 times:

any news on frequent flier combinations, will NW worldperks flying count towards million mile status on DL

User currently offlineBobnwa From United States of America, joined Dec 2000, 6471 posts, RR: 9
Reply 2, posted (6 years 1 month 1 week 1 day 19 hours ago) and read 10243 times:

PARS is a good system. I hope they keep the non-rev functions of it as they are very user friendly.

User currently offlineDelta767 From United States of America, joined Dec 2000, 238 posts, RR: 0
Reply 3, posted (6 years 1 month 1 week 1 day 19 hours ago) and read 10175 times:

How will customers notice the difference? website appearance/functionality? airport kiosk features? gate upgrade systems? etc?

User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1516 posts, RR: 0
Reply 4, posted (6 years 1 month 1 week 1 day 18 hours ago) and read 10152 times:

AHHH!!! PARS is great. I know the codes. I am not familiar with DL reservation systems but I would say this a good choice.


Long Live Memphis!
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9423 posts, RR: 14
Reply 5, posted (6 years 1 month 1 week 1 day 17 hours ago) and read 9883 times:

So does this mean that DeltaMatic will be gone?


yep.
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3933 posts, RR: 27
Reply 6, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9811 times:

What? You mean NWA is actually going to make a meaningful contribution to this merger? Shhh... don't tell the Deltoids.

User currently offlineNwAflyer07 From , joined Dec 1969, posts, RR:
Reply 7, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9790 times:

That's pretty good since I'm very familiar with PARS and use it on a daily basis.

User currently offlineMCOAviationFan From United States of America, joined Jul 2007, 247 posts, RR: 0
Reply 8, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9771 times:



Quoting Azjubilee (Reply 6):
What? You mean NWA is actually going to make a meaningful contribution to this merger? Shhh... don't tell the Deltoids

Of course, NW is making meaningful contributions to this merger. From what I understand, NW has a better revenue management system, less oversales, better baggage performance, and a better IT platform, to name a few. The whole point of the merger is to bring the best of DL and the best of NW.


User currently offlinePremoBrimo From United States of America, joined Jul 2004, 425 posts, RR: 0
Reply 9, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9769 times:

Major IT decisions were announced today in the merger. There were 14 decisions on systems and 6 were chosen from NW and 6 from Delta. One from each were decided to be a mix of both companies current systems.


Now You're Flying Smart.
User currently offlineKingAir200 From United States of America, joined May 2006, 1620 posts, RR: 2
Reply 10, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9743 times:

I wonder if they will bring along NWA's WorldFlight system too. I guess we'll see.


Hey Swifty
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9423 posts, RR: 14
Reply 11, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9743 times:

Slow down guys.
The new system will be a DNS/PARS hybrid. They are taking the best of both and makeing them into 1.

My only question is Why would Delta go back to WorldSpan after dumping them for DeltaMatic? I have looked for PARS and all I can find is that it was sold to WorldSpan from NWA who got it from TWA.

[Edited 2008-08-11 16:20:09]


yep.
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3104 posts, RR: 2
Reply 12, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9702 times:



Quoting WorldTraveler (Thread starter):

Makes sense. NW's website and check-in facilities are exceedingly user-friendly. Keeping them would be a big plus.


User currently offlineAzjubilee From United States of America, joined Apr 2000, 3933 posts, RR: 27
Reply 13, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9702 times:

L1011man - OMG - are you actually admitting NWA has something GOOD to offer the merger? You do remember there are airbusses in the fleet?

MCO - I realize very well the positives NWA brings to the table. It's unfortunate however that many DL employees and boosters on this website completely fail to recognize this. I mean it's as if NWA was on its last breath and DL swooped in to save her out of pitty. My previous post was sarcasm because it's rather comical how the reality of some people is so cloudy.


User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9423 posts, RR: 14
Reply 14, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9663 times:



Quoting Azjubilee (Reply 13):
L1011man - OMG - are you actually admitting NWA has something GOOD to offer the merger? You do remember there are airbusses in the fleet?

Never said they didn't......just don't like the Airbus. Everything else I like and can't wait to meet the NWA people after the merger.
But I do have a question which I edited into my post. I would like to note that this is a question and they only thing I have heard about PARS is on here and a little from my exTWA FA aunt. So I don't know much about it.

Quoting DeltaL1011man (Reply 11):
My only question is Why would Delta go back to WorldSpan after dumping them for DeltaMatic? I have looked for PARS and all I can find is that it was sold to WorldSpan from NWA who got it from TWA.




yep.
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2093 posts, RR: 5
Reply 15, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9643 times:

Seems fair to me. I'll have to learn a few new systems and teach a few. This merger is all about what Aristotle once said "The whole is greater than the sum of its parts."

[Edited 2008-08-11 16:30:12]

User currently offlineGsosbee From United States of America, joined Jan 2005, 825 posts, RR: 0
Reply 16, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9574 times:

This approach also enables two "delivery" teams to be utilized thereby making for a shorter integration.

User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 17, posted (6 years 1 month 1 week 1 day 16 hours ago) and read 9555 times:

I'm glad they are keep the Pars system. Pars ( Worldspan) is what we travel agents use. And it is and easy computer system to work with. I just hope they get a better Tech ops system then what Worldspan has now. It is next to impossible to get any help with a problem at the agency level. So DL keep that in mind please.

chuck


User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 1 month 1 week 1 day 15 hours ago) and read 9515 times:

NW does have good technology but one of the big drivers is that DL will be able to get rid of Deltamatic. For those who don't know, Deltamatic was DL's original reservations system that was offered to the travel agent community as Datas II. Datas II was far inferior to other systems like Sabre, Apollo, and Worldspan which was created from the res systems of TWA and NW (Pars). Because Datas II sold poorly, it was pulled from the travel agent community and switched to WSPN when DL became a part owner of WSPN. Deltamatic remained the in-house reservations system for DL but is one of the few airline reservations systems in the world that is maintained solely for one airline. Deltamatic is costly to maintain because DL has to pay the full cost of maintaining it and developing new programs for it. Other joint airline/travel agent systems like WSPN/PARS or Sabre are more economical for the airline to operate because the costs are spread over the airline and the travel agents who use the system. (note that the airline and travel agent portions of systems are partitioned but are still the same system)
All of the major mainline reservations systems are very similar.
It would be cost prohibitive to choose most of the major applications such as the airport, customer reservations, or finance systems from DL's system and install it on NW's or vice versa. Therefore, whatever res system that was chosen would necessarily include many of the major applications that run on that system.
While there are certainly differences between DL and NW's systems, both airline operate similar technology on similar platforms. While NW's kiosks, for instance, may do some things that DL's don't, it doesn't mean the DL system couldn't do it if the business need was seen and the programming invested. Customer contact technology is similar and would have been used based on the res system that was chosen.
Back office systems such as revenue management and finance systems are different. The team favored DL systems in general; revenue management systems are very closely tied to the res system and are expensive to reattach to another system because revenue management technology differs between res systems.
What was apparent is that DL's systems to pass information on a real time basis between applications was better than anything NW offered because the Delta nervous system was included regardless of the res system choice.
The IT choices that were made reflect the best of both DL and NW but also should mean that NW is not viewed as something that will be taken over and conquered but is and will be an integral part of the new DL.

From a customer standpoint, there probably won't be much noticeable in the long term but it may mean that in the early phases of the merger that some capabilities will be available based on what NW currently has vs. what DL has - but keep in mind that DL knows and appreciates what it has and so there will be changes made to the Pars system to include capabilities that don't exist in Pars now.

[Edited 2008-08-11 17:05:06]

User currently offlineNwaesc From United States of America, joined Aug 2007, 3389 posts, RR: 9
Reply 19, posted (6 years 1 month 1 week 1 day 15 hours ago) and read 9515 times:



Quoting KingAir200 (Reply 10):
I wonder if they will bring along NWA's WorldFlight system too. I guess we'll see.

WorldFlight is great; I hope it stays!



"Nothing ever happens here, " I said. "I just wait."
User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 20, posted (6 years 1 month 1 week 1 day 10 hours ago) and read 9193 times:



Quoting Azjubilee (Reply 13):
MCO - I realize very well the positives NWA brings to the table. It's unfortunate however that many DL employees and boosters on this website completely fail to recognize this.

You gotta be shittin' me. Did you see who started the post? If he can realize it, anyone can realize it. And frankly, it ain't that hard to realize.  Yeah sure



The proper term is "on final" not "on finals" bud...
User currently offlineCrjfixer From United States of America, joined Mar 2008, 172 posts, RR: 0
Reply 21, posted (6 years 1 month 1 week 1 day 9 hours ago) and read 9111 times:



Quoting Nwaesc (Reply 19):


Quoting KingAir200 (Reply 10):
I wonder if they will bring along NWA's WorldFlight system too. I guess we'll see.


WorldFlight is great; I hope it stays!

Agreed i hope worldflight stays...very easy to use and user friendly


User currently offlineMCOAviationFan From United States of America, joined Jul 2007, 247 posts, RR: 0
Reply 22, posted (6 years 1 month 1 week 23 hours ago) and read 8830 times:



Quoting KingAir200 (Reply 10):
I wonder if they will bring along NWA's WorldFlight system too. I guess we'll see.



Quoting Nwaesc (Reply 19):
WorldFlight is great; I hope it stays!

Forgive my ignorance, but what is the WorldFlight system?


User currently offlineMayor From United States of America, joined Mar 2008, 10427 posts, RR: 14
Reply 23, posted (6 years 1 month 1 week 22 hours ago) and read 8778 times:

DL's cargo computer system, Vision, was also chosen for the new operation. Perhaps because it's tied into Air France's cargo computer is one reason.


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineCrjfixer From United States of America, joined Mar 2008, 172 posts, RR: 0
Reply 24, posted (6 years 1 month 1 week 22 hours ago) and read 8609 times:



Quoting MCOAviationFan (Reply 22):
Forgive my ignorance, but what is the WorldFlight system?

Worldflight is the ACARS system used by the ground crew to communicate with aircraft. It also does many other things but that the main thing i use it for.


25 Atlanta : Delta bashing once again no post can go without it. Atlanta
26 Azjubilee : How is that Delta bashing? Lighten up francis. I made no negative comment whatsoever directed towards the beloved big D. I just made a comment directe
27 Atlanta : Sorry that I miss understood however that comment was very out of the blue on a thread that was about a reservation system. DL cheerleader or not DL
28 Avek00 : I'm quite surprised DL isn't switching to AMADEUS.
29 Alitalia744 : Hopefully this thread goes a long way for both the Delta and Northwest cheerleaders. This merger is truly being designed to be just that - a merger of
30 Planefxr : Worldflight sounds great, but what does it offer that DL's ACARS does not? My main concern is TRAVELNET, please keep this!
31 NWAESC : Worldflight is used on the ramp & operations side of the house... There's a ton of functions, but here's some of the most used (or at least the ones
32 DeltaL1011man : Why TravelNet (I guess you are talking about the same thing I am talking about) is crap. It is one of the things I hope the Change in the merger. I l
33 Planefxr : I have never had a problem with Travelnet, it is a great tool and very user friendly. You obviously have never seen or used NW nonrev listing tool, i
34 Planefxr : So in other words Worldflight is a program that interfaces with ACARS, it is not NW's version of ACARS? or does the ACARS management unit and MCDU ha
35 Bobnwa : Not trying to be a NWA homer but from my experience the NW non-rev listing tool is far superior and easier to use. For example if you are taking a tr
36 Planefxr : It would be interesting to sit down with both, DL has given us the NW listing tool, however it must be a watered down version, it makes us input the
37 Nwaesc : Correct... Or more to the point, WorldFlight is a NW program that interfaces with ACARS, which is an independent company used by many carriers (I'm s
38 Sdexplorer00 : Can someone tell me a little bit about PARS. Is it command driven like Deltamatic or does it have GUI screen interfaces for employees. Also, what abou
39 Fflyerworld : [quote=Sdexplorer00,reply=38]Can someone tell me a little bit about PARS. Is it command driven like Deltamatic or does it have GUI screen interfaces f
40 Mayor : Sounds almost exactly like DL's operations computer system to me. Maybe it's just your computer that's slow. I've not had any particular speed proble
41 Planefxr : The meal list does give priority according to seniority, it just does not give priority level of pass, which in fact it does on the standby and remov
42 Bobnwa : The NWA system does all listed above automatically as well as the features I mentioned once you have logged in with your employee number and password
43 Sean-SAN- : Travelnet is much better than anything NW employees get. I hope they keep it ( I currently have access to both)
44 Fyano773 : Are those system run on nonstop servers? What hardware, database vendors are involved? Fyano
45 DL Widget Head : Finally, someone with access to both comes forward and renders an opinion. I will reserve mine as I have not had access to NW's which no doubt is not
46 Azjubilee : Anything would be better than what the Mesaba and Pinnacle employees have access to. Compass employees have access to what NWA employees have because
47 SNCntry32 : Not true. We have outlook web email, but beyond that, nothing.
48 Mayor : Sorry.....I should have phrased that better to say that it didn't show the pass priority which doesn't happen until you check in. I know that OO empl
49 Azjubilee : SNCntry32 - my comment was about nonrev info access, not of generic applications that the airlines share.
50 Sean-SAN- : I do work for Pinnacle but I also have access to the NW employee site via my roommate who is a mainline employee. The employee travel function is basi
51 DeltaL1011man : No i haven't used NW's but Bobnwa has said he thinks its better and he is a pretty good source. You can do that on TravelNet go to Trip planner but i
52 DL Widget Head : I would agree with you if Bobnwa has been able to do an in depth comparison of the two like Sean-SAN. Perhaps he has and that would be good enough fo
53 Rwy04LGA : That was a quote from the movie 'Stripes' with Bill Murray and John Candy. (Boom chiky chiky chiky, Boom chiky chiky chiky, Boom chiky chiky chiky!)
54 DeltaL1011man : Hahahahahahahahaha agreed Good movie....very funny.
55 Nwaesc : No a bad idea... Too bad that's not possible without creating a whole new (3rd) system...
56 DL Widget Head : I'm no computer programmer but I would think that a melding of the best functions of both could be delivered on one chosen system or another. That's
57 WorldTraveler : mostly accurate. DL's system for travel agents was called Datas II. DL didn't sell is stake in WSPN until quite a bit after the decision was made to
58 Mayor : Based on what? I don't bother with them. They're even under me on the list. But has Bobnwa used Travelnet so he could make a comparison?
59 Bobnwa : No I haven't. all my info on Travelnet is hearsay. I'm confidant that the new non rev system will be better than both individual systems when they pu
60 Mayor : That was my thinking, too. From what you've told me there are things on NW's system that would be a great addition to Travelnet. In turn, there are s
61 TBYO787 : PARS (Programmed airlines reservation system) Doesn't exist any longer. It was the base of Worldspan, but after so much modification only entry comman
62 Brandeeno : I have used both systems Deltamatic (aka DLTerm) and PARS. I have worked for DL and NW, most recently NW, and I personally think there both equal. I d
63 NorthstarBoy : Does this change mean we won't be able to see the DL ship numbers on the seat maps in the system anymore once the merger goes through? I really like t
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