WorldTraveler From , joined Dec 1969, posts, RR: Posted (7 years 6 months 5 days ago) and read 11580 times:
Word is -
Delta has selected Pars, NW’s reservation system for the combined DL/NW.
There are a number of back office systems as well as customer contact systems involved and the overall theme is that DL will be using its own finance, crew, and support systems while NW’s systems will be used for most customer contact areas (res, airports, online). Tech Ops will be a blended system and the Delta Nervous System which provides live, instantaneous data between all customer facing systems will be retained.
It will take 12-18 months to integrate these systems.
MCOAviationFan From United States of America, joined Jul 2007, 247 posts, RR: 0
Reply 8, posted (7 years 6 months 4 days 21 hours ago) and read 10999 times:
Quoting Azjubilee (Reply 6): What? You mean NWA is actually going to make a meaningful contribution to this merger? Shhh... don't tell the Deltoids
Of course, NW is making meaningful contributions to this merger. From what I understand, NW has a better revenue management system, less oversales, better baggage performance, and a better IT platform, to name a few. The whole point of the merger is to bring the best of DL and the best of NW.
PremoBrimo From United States of America, joined Jul 2004, 434 posts, RR: 0
Reply 9, posted (7 years 6 months 4 days 21 hours ago) and read 10997 times:
Major IT decisions were announced today in the merger. There were 14 decisions on systems and 6 were chosen from NW and 6 from Delta. One from each were decided to be a mix of both companies current systems.
Azjubilee From United States of America, joined Apr 2000, 4320 posts, RR: 25
Reply 13, posted (7 years 6 months 4 days 21 hours ago) and read 10930 times:
L1011man - OMG - are you actually admitting NWA has something GOOD to offer the merger? You do remember there are airbusses in the fleet?
MCO - I realize very well the positives NWA brings to the table. It's unfortunate however that many DL employees and boosters on this website completely fail to recognize this. I mean it's as if NWA was on its last breath and DL swooped in to save her out of pitty. My previous post was sarcasm because it's rather comical how the reality of some people is so cloudy.
DeltaL1011man From United States of America, joined Sep 2005, 10547 posts, RR: 16
Reply 14, posted (7 years 6 months 4 days 21 hours ago) and read 10891 times:
Quoting Azjubilee (Reply 13): L1011man - OMG - are you actually admitting NWA has something GOOD to offer the merger? You do remember there are airbusses in the fleet?
Never said they didn't......just don't like the Airbus. Everything else I like and can't wait to meet the NWA people after the merger.
But I do have a question which I edited into my post. I would like to note that this is a question and they only thing I have heard about PARS is on here and a little from my exTWA FA aunt. So I don't know much about it.
Quoting DeltaL1011man (Reply 11): My only question is Why would Delta go back to WorldSpan after dumping them for DeltaMatic? I have looked for PARS and all I can find is that it was sold to WorldSpan from NWA who got it from TWA.
DTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 17, posted (7 years 6 months 4 days 20 hours ago) and read 10783 times:
I'm glad they are keep the Pars system. Pars ( Worldspan) is what we travel agents use. And it is and easy computer system to work with. I just hope they get a better Tech ops system then what Worldspan has now. It is next to impossible to get any help with a problem at the agency level. So DL keep that in mind please.
WorldTraveler From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 6 months 4 days 20 hours ago) and read 10743 times:
NW does have good technology but one of the big drivers is that DL will be able to get rid of Deltamatic. For those who don't know, Deltamatic was DL's original reservations system that was offered to the travel agent community as Datas II. Datas II was far inferior to other systems like Sabre, Apollo, and Worldspan which was created from the res systems of TWA and NW (Pars). Because Datas II sold poorly, it was pulled from the travel agent community and switched to WSPN when DL became a part owner of WSPN. Deltamatic remained the in-house reservations system for DL but is one of the few airline reservations systems in the world that is maintained solely for one airline. Deltamatic is costly to maintain because DL has to pay the full cost of maintaining it and developing new programs for it. Other joint airline/travel agent systems like WSPN/PARS or Sabre are more economical for the airline to operate because the costs are spread over the airline and the travel agents who use the system. (note that the airline and travel agent portions of systems are partitioned but are still the same system)
All of the major mainline reservations systems are very similar.
It would be cost prohibitive to choose most of the major applications such as the airport, customer reservations, or finance systems from DL's system and install it on NW's or vice versa. Therefore, whatever res system that was chosen would necessarily include many of the major applications that run on that system.
While there are certainly differences between DL and NW's systems, both airline operate similar technology on similar platforms. While NW's kiosks, for instance, may do some things that DL's don't, it doesn't mean the DL system couldn't do it if the business need was seen and the programming invested. Customer contact technology is similar and would have been used based on the res system that was chosen.
Back office systems such as revenue management and finance systems are different. The team favored DL systems in general; revenue management systems are very closely tied to the res system and are expensive to reattach to another system because revenue management technology differs between res systems.
What was apparent is that DL's systems to pass information on a real time basis between applications was better than anything NW offered because the Delta nervous system was included regardless of the res system choice.
The IT choices that were made reflect the best of both DL and NW but also should mean that NW is not viewed as something that will be taken over and conquered but is and will be an integral part of the new DL.
From a customer standpoint, there probably won't be much noticeable in the long term but it may mean that in the early phases of the merger that some capabilities will be available based on what NW currently has vs. what DL has - but keep in mind that DL knows and appreciates what it has and so there will be changes made to the Pars system to include capabilities that don't exist in Pars now.
Evan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 20, posted (7 years 6 months 4 days 15 hours ago) and read 10421 times:
Quoting Azjubilee (Reply 13): MCO - I realize very well the positives NWA brings to the table. It's unfortunate however that many DL employees and boosters on this website completely fail to recognize this.
You gotta be shittin' me. Did you see who started the post? If he can realize it, anyone can realize it. And frankly, it ain't that hard to realize.
The proper term is "on final" not "on finals" bud...