Lsjef From , joined Dec 1969, posts, RR: Reply 1, posted (12 years 3 months 2 weeks 4 hours ago) and read 799 times:
I don't use travelocity, so I cannot speak for them. But, I do buy lots of tickets from SWA and recall that recently they announced a new policy. Something like they will no longer list trips in their schedule with more than two stops. It could be this policy impacts travelocity, causing their system to generate "not available" messages?
I would suggest you call SWA and ask them (if the agent doesn't know, a supervisor should).
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 2, posted (12 years 3 months 2 weeks 4 hours ago) and read 787 times:
Not any more, as of last Monday. They didn't feel that they were getting their money's worth out of Travelocity. The policy Southwest announced was that they were ending three stop connections.
If you're looking to book on Southwest, go to their website at www.southwest.com and make your reservations there. They've got some pretty decent internet specials, plus you get double credit for booking online - 4 round trips gets you a free RR ticket.
ScottB From United States of America, joined Jul 2000, 6373 posts, RR: 34 Reply 3, posted (12 years 3 months 2 weeks 4 hours ago) and read 778 times:
Southwest actually announced that they were discontinuing their use of Sabre's Basic Booking Request product, which is what made their flights available via Travelocity. I think it was actually a problem with not being able to confirm reservations against inventory - so people would get to the airport having bought a ticket through Sabre, but the seat inventory wouldn't be there to support the reservation (i.e. it increased oversales).
So, for now at least you have to check Southwest's web site *and* Travelocity in order to comparison shop.
Ctbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 52 Reply 4, posted (12 years 3 months 2 weeks 4 hours ago) and read 767 times:
Thanks everyone... Unfortunately Southwest's website dosen't seem to be able to book a multi-sector flight. I tried three one-way fares and it was around $600.00... I'll try two round trips and see what I come up with. Cheapest I've seen so far is $380 on NW via Expedia. I guess I'll do it the old fashioned way and telephone...
The customer isn't a moron, she is your wife -David Ogilvy
LoneStarMike From United States of America, joined Jul 2000, 3654 posts, RR: 38 Reply 5, posted (12 years 3 months 2 weeks 4 hours ago) and read 766 times:
This is an excerpt from an article that was posted in another newsgroup about airlines and the commissions they pay travel agents:
One note: as of March 2, Southwest was no longer selling tickets through Travelocity.com. It thus became the first major U.S. airline to sell online tickets only through its own Web site. The problem lies in the level of connectivity Southwest has with Sabre, which supplies Travelocity.com with its airfares.
Southwest has used Sabre's "Basic Booking Request" system since 1994 – before the Internet was a viable sales channel. When a customer books a ticket on Travelocity.com, the service queries Sabre, which then queries the Southwest res system, a process that normally takes seconds. But, on some occasions, at the level of connectivity that Southwest has with Sabre, that process can take up to 24 hours. For brick-and-mortar agencies, that's not a problem. But in the instantaneous world of the Internet, it is.
In some instances, a customer could get a confirmation from Travelocity.com – and not a confirmation from Southwest. The result: a passenger would arrive at an airport and find they had no seat on the flight.
One solution: Southwest could upgrade to a higher level of connectivity with Sabre and eliminate the problem. But, such an upgrade would cost millions of dollars, an investment that the low-cost carrier seems perfectly willing to forgo, since just 1% of its bookings come through Travelocity.com. That compares to 30% that come through its own Web site.