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Ticket Refunds On CX -- How Long?  
User currently offlineBrenintw From Taiwan, joined Jul 2006, 1612 posts, RR: 1
Posted (5 years 11 months 1 week 3 days ago) and read 1573 times:

Hi everyone, I'm looking for some basic information.

I messed up a booking by not reading all the details (like the currency) -- and I blew my credit card's limit right out of the atmosphere. I'd booked a Biz Class ticket I really couldn't afford -- and canceled it the same day.

This was about 6 weeks ago ... I've just checked my credit card statement and there's still no refund. I emailed CX and asked them when I could expect it to be processed, and I got a reply "we forwarded your mail to the relevant department" -- and that was the last I heard.

How long do refunds like this normally take? (Yes, I know they take time, and I fully expect there to be penalty charges ... but I should still get most of my ticket cost back.)

Thanks
Bren


I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
3 replies: All unread, jump to last
 
User currently offlineLDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 1, posted (5 years 11 months 1 week 3 days ago) and read 1547 times:

Hi Bren,

When I cancelled my CX Y class ticket I was told that refunds are processed within 4-8 weeks. I still haven't received my refund but my cancellation was only 3 weeks ago.

Good luck.


User currently offlineCragley From Australia, joined Jul 2004, 427 posts, RR: 0
Reply 2, posted (5 years 11 months 1 week 3 days ago) and read 1540 times:

through an IATA agent is 6-8 weeks on average, but it can take longer.

User currently offlineBrenintw From Taiwan, joined Jul 2006, 1612 posts, RR: 1
Reply 3, posted (5 years 11 months 1 week 2 days 23 hours ago) and read 1530 times:

Thanks for the answers everyone ... hopefully it will come through soon, so I stop seeing such horrible numbers on my credit card statement.

(Note to self: next time, check the friggin' currency!)



I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
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