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United Airlines Loses 10 Year Old UM At IAD!  
User currently offlineOA260 From Ireland, joined Nov 2006, 26500 posts, RR: 58
Posted (5 years 7 months 3 weeks 2 days 21 hours ago) and read 14966 times:

Quite alarming. I bet that was not part of the cut backs !

Airline loses girl at Dulles Airport

Judy and Jeff Boyer, of Reston, faced a parent's worst nightmare last week.

Their 10-year-old daughter Jenna flew unaccompanied Aug. 17 to Washington Dulles International Airport from Boston, where news reports said she had been visiting her grandmother.

When her parents went to pick her up, they were told she was nowhere to be found.

"Only one parent is allowed to go to the gate with a security pass to pick up an unaccompanied minor," Judy Boyer said Aug. 21. "When I got there, they were closing the gate like everyone had been let off the plane -- and Jenna was not there."

Boyer said she asked the United flight's ground crew where her daughter was and received only blank stares in return.

"Two passengers from that flight, both mothers, told me they had seen a little girl get off the plane by herself and follow the crowd to the shuttle tram," Boyer said.

According to the United Airlines Web site, flight attendants are instructed to turn over any children traveling alone to a United representative at the child's destination. The representatives are responsible for accompanying children and seeing that they are released to the proper person at that airport.

"I was going ballistic," Boyer said. "The ground crew said, 'You might want to check the bathrooms,' and I was like, 'Me? My child was put under your responsibility, and I should check the bathrooms?' It was unbelievable."

http://www.eturbonews.com/4634/airline-loses-girl-dulles-airport


AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
118 replies: All unread, showing first 25:
 
User currently offlineLegacytravel From United States of America, joined Aug 2005, 1067 posts, RR: 2
Reply 1, posted (5 years 7 months 3 weeks 2 days 21 hours ago) and read 14926 times:

Sounds like a lawsuit to me. This is unexcuseable under any circumstances.

Mark in MKE



I love the smell of Jet fuel in the Morning
User currently offlineRadarbeam From Canada, joined Mar 2002, 1310 posts, RR: 5
Reply 2, posted (5 years 7 months 3 weeks 2 days 20 hours ago) and read 14875 times:

''Jenna was eventually located safe and sound in the baggage claim area after a benevolent man took her by the hand and led her to a United counter, where her mother could meet up with her.''

User currently offlineAirMale From Botswana, joined Sep 2004, 375 posts, RR: 1
Reply 3, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14662 times:

The cabin crew was probably busy chatting in the galley when the child left the aircraft......


.....up there with the best!
User currently offlineMasseyBrown From United States of America, joined Dec 2002, 5215 posts, RR: 7
Reply 4, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14649 times:

Might have been useful if Mom had arrived in advance of the airplane.


Consilivm: Cave ne nothi te vexant
User currently offlineTIA From Albania, joined Mar 2006, 524 posts, RR: 2
Reply 5, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14629 times:

For every story like this there are many more that we don't hear because in those situations people just did the right thing.

Last year at IAD I saw a United pilot go out of his way to take care of a blind passenger. The passenger was a girl in her 20's or so who didn't speak English and the people who were supposed to pick her up hadn't shown up at the airport yet. The pilot took her to the only landside restaurant at IAD and waited there with her. He was off the clock at that point and I have no idea how long he waited for because I left before he did. He didn't have to do any of that. He could have left her alone at some United counter and not sacrifice his personal time, but he did the noble thing.

Last week, on a United Express (Mesa) flight from IAD to BOS one woman became sick and threw up all over the plane. The flight crew was extremely courteous to her and the FO waited with her for her gate checked bag and helped her carry it. The passenger wasn't incapacitated in any way and she could have done everything herself, but it was a nice gesture of the crew to help her.


User currently offlineCVG2LGA From United States of America, joined Feb 2005, 624 posts, RR: 1
Reply 6, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14602 times:

Happens more than you'd like to think!! As well as kids being put on the wrong planes...

Tchau

DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineContrails From United States of America, joined Oct 2000, 1829 posts, RR: 0
Reply 7, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14602 times:



Quoting MasseyBrown (Reply 5):
Might have been useful if Mom had arrived in advance of the airplane.

Agreed.

I guess the parents will be suing UA, claiming mental anguish, etc. I'd like to know the rest of the story before I take sides.



Flying Colors Forever!
User currently offlineUnited1 From United States of America, joined Oct 2003, 5815 posts, RR: 9
Reply 8, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14540 times:



Quoting TIA (Reply 6):
For every story like this there are many more that we don't hear because in those situations people just did the right thing.

Very true...

Quoting MasseyBrown (Reply 5):
Might have been useful if Mom had arrived in advance of the airplane.

There is that, usually when an accident occurs (and lets face it this was an accident no one ment for the child to be lost) there are multiple contributing factors.

Quoting SWASFLA (Reply 4):
Sounds about right for UA.

How so?, are you implying that UA did this maliciously because they dont care, that would be akin to me saying that WN doesn't give a hoot about the maintenance of its planes (based off the record fine they received) we would both be off base in believing that.

Accidents happen all should be grateful that nothing happened to the child except a bit of adventure and all one can do is learn from an accident and move forward.



Semper Fi - PowerPoint makes us stupid.
User currently offlineCharles79 From Puerto Rico, joined Mar 2007, 1322 posts, RR: 6
Reply 9, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14514 times:



Quoting TIA (Reply 6):
For every story like this there are many more that we don't hear because in those situations people just did the right thing.

Absolutely! Not to excuse UA if in fact they were at fault (we don't know all the details of the story to pass judgment just yet) but in my experience as a traveler there are more airline employees that do their job properly than those who don't. My hubby was just telling me about this pax inbound to LAX from Germany on AF who didn't speak a word of English and was disoriented (in her late 70's). Her ride wasn't there and so he stayed with her for about 45 mins until her daughter showed up to pick her up. And if you hang out around the airport long enough you constantly see agents running luggage to a departing a/c to make sure both luggage and passengers make the flight, agents that take great care of UM's, pets, the elderly, etc.

Again, shame on UA if this indeed happened but it's not wise to just go and say things like "typical UA, etc" until we know more.


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13735 posts, RR: 19
Reply 10, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14456 times:



Quoting United1 (Reply 9):
Accidents happen all should be grateful that nothing happened to the child except a bit of adventure and all one can do is learn from an accident and move forward.

Indeed. Learning.... after apt punishment.



Anyone can fly, only the best Soar.
User currently offlineGoldenshield From United States of America, joined Jan 2001, 5845 posts, RR: 15
Reply 11, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14434 times:

Unattended minors are told by the flight attendants to wait for everyone to leave the plane. This has been the case for me on every flight where I was a UM. This is done so that the flight attendants can hand them off to customer service personnel.

Now, if the girl got off the plane without the FA's noticing, you can't blame the FA's. The girl intentionally disobeyed what was asked of her, and then she did what everyone else did: she went to the baggage claim.

As far as the parent, she should buy a clue. Just because the child was not there doesn't mean that the parent should waive all responsibility for the child's health and welfare, and then sit on his/her rear not giving a damn while others run around frantically looking for a child they don't know, let alone know what they looked like.



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlinePlatinumfoota From United States of America, joined Jan 2006, 554 posts, RR: 0
Reply 12, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14371 times:
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Quoting TIA (Reply 6):
For every story like this there are many more that we don't hear because in those situations people just did the right thing.

Last week I flew with UA LAX-BWI and was one of the last persons to board (didn't want to stand up for 10 minutes) and i heard the CS agent tell her supervisor that there was a missing UM, supervisor said do what you must to get an ontime, she replied to him that she was not gonna leave the UM behind and would hold the plane for him if she had to. She got on the radio got the UM to the gate and plane just made it on-time. These stories rarely make it on here.



Never forget United 93
User currently offlineUnited1 From United States of America, joined Oct 2003, 5815 posts, RR: 9
Reply 13, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14372 times:

Quoting Singapore_Air (Reply 11):
punishment.
How very Singapore of you....?

No I agree whoever was at fault for this deserves a bit of slap on the wrist, whether that be UA the parents or the child themselves.

[Edited 2008-08-29 10:19:45]


Semper Fi - PowerPoint makes us stupid.
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13735 posts, RR: 19
Reply 14, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14319 times:



Quoting United1 (Reply 14):
How very Singapore of you....

Well I thought it was pertinent to not brush off the potential legal implications considering the legal environment in which you are living in.

Remedies, punishments... the same thing in reality.



Anyone can fly, only the best Soar.
User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 15, posted (5 years 7 months 3 weeks 2 days 19 hours ago) and read 14296 times:

Quoting MasseyBrown (Reply 5):
Might have been useful if Mom had arrived in advance of the airplane.

It would have been even more useful if the UA cabin crew had actually done their job.

Quoting Contrails (Reply 8):
Agreed.

I guess the parents will be suing UA, claiming mental anguish, etc. I'd like to know the rest of the story before I take sides.

Wondered how how it would take before it became someone else's 'responsibiliy', but not the airline.
There's no reason to be taking sides at all as the matter is clear cut......an Unaccompanied Minor was allowed to leave the aircraft by herself when she should have been in full custody of the cabin crew. Exactly what else is there to know, or 'debate'?
When a UM travels he/she is the airline's complete responsibility from the moment they are handed over at the origin airport until they are physically presented to the pre-designated person at the destination. There is no argument with that and, quite simply, the UA crew put a child at possible risk by not assuming the legal responsibility they had. Upon arrival at the gate there is no way in this world an UM should have been able to leave the a/c alone.
Please note, I am no advocate of frivilous lawsuits in the US or anywhere else, nor do I think there should be one. I am merely pointing out that this 'error' was the sole responsibility of UA, not the parents or anyone else so no need whatever to go looking for scapegoats.

[Edited 2008-08-29 10:23:40]

[Edited 2008-08-29 10:24:34]

[Edited 2008-08-29 10:25:13]

User currently offlineUnited1 From United States of America, joined Oct 2003, 5815 posts, RR: 9
Reply 16, posted (5 years 7 months 3 weeks 2 days 18 hours ago) and read 14283 times:



Quoting Singapore_Air (Reply 15):
Well I thought it was pertinent to not brush off the potential legal implications considering the legal environment in which you are living in.

Oh I'm sure the parents have already hired council to sue UA, the F/As, the airport, Boeing/Airbus, the engine manufacturer, the person who found their child and the manufacturer of the chair that the parent sat in while they waited for someone else to find their child.

But all in all glad it turned out well Smile



Semper Fi - PowerPoint makes us stupid.
User currently offlineUnited1 From United States of America, joined Oct 2003, 5815 posts, RR: 9
Reply 17, posted (5 years 7 months 3 weeks 2 days 18 hours ago) and read 14231 times:



Quoting AirNZ (Reply 16):
Upon arrival at the gate there is no way in this world an UM should have been able to leave the a/c alone.

Its never that clear cut unfortunately, and as someone else pointed out its possible that the flight crew did tell the child to stay put and she decided to get off anyway. Its not like the flight crew can chain the child in place, we don't know what happened onboard the aircraft at this point so it is a bit premature to unilaterally assign blame.



Semper Fi - PowerPoint makes us stupid.
User currently onlineLoneStarMike From United States of America, joined Jul 2000, 3783 posts, RR: 34
Reply 18, posted (5 years 7 months 3 weeks 2 days 17 hours ago) and read 14030 times:



Quoting Goldenshield (Reply 12):
Now, if the girl got off the plane without the FA's noticing, you can't blame the FA's. The girl intentionally disobeyed what was asked of her

Well according to an earlier story regarding this incident:

Quote:
But Jenna says no one helped her.

"I looked straight at the flight attendant, I turned right at her and I gave her a look like, 'Where do I go,' and she just said, 'Have a good day,'" said Jenna.

And according the the story, the girl had a button pinned to her shirt signifying she was an unaccompanied minor. I guess the FA didn't see it.

LoneStarMike


User currently offlineGoldenshield From United States of America, joined Jan 2001, 5845 posts, RR: 15
Reply 19, posted (5 years 7 months 3 weeks 2 days 17 hours ago) and read 13970 times:



Quoting LoneStarMike (Reply 19):
And according the the story, the girl had a button pinned to her shirt signifying she was an unaccompanied minor. I guess the FA didn't see it.

That new link puts a difinate spin on the story. However in the hustle and bustle of people leaving the aircraft, it could be entirely possible for the button to not seen as the girl passed the flight attendant while she was distracted (such as is the case with debarking.) But, once again, this falls upon the girl for not following instructions. She was supposed to have stayed put in her seat, as per most airline's UM guidelines.

As far as the button, though, if it was USAir back in the early 90's, she wouldn't have missed. They practically staple a giant UM packet to you.



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1690 posts, RR: 1
Reply 20, posted (5 years 7 months 3 weeks 2 days 17 hours ago) and read 13919 times:

If the child snuck off whether over confusion or something else, couldn't they ask another passenger to also wait to be last to be sure the girl did not get off, or at least to holler a warning if she did?


Buffet: the airline business...has eaten up capital...like..no other (business)
User currently offlineJkudall From United States of America, joined Mar 2004, 615 posts, RR: 1
Reply 21, posted (5 years 7 months 3 weeks 2 days 16 hours ago) and read 13760 times:

I think every airline has misplaced a UM at one time or another. It shouldn't happen and it is a big deal, but it does occur from time to time.

User currently offlineDC8FanJet From United States of America, joined Aug 2006, 393 posts, RR: 0
Reply 22, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 13435 times:

I'll guarantee that something like this has happened at every airline at some point.

There are few among us who have no sins. But, any chance to jump on United.....


User currently offlineN747PE From United States of America, joined Jul 2005, 100 posts, RR: 0
Reply 23, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 13177 times:

When I worked for PE at LAX, it was standard procedure for all the UMAN's to be corraled together. After everyone had deplaned, then they were taken off and the paperwork was signed over to the ground agent. The cabin crew was required to have all UNAM receipts for the flight close out. Dec 23 1985 PE1 had 26 UNAMS. I was lead agent at the gate and went on the plane with a 100ft rope. I tied all the UNAMS together and then released them one at a time to the correct family member on the paperwork. Having worked several 747 flights I am surprized the cabin crew didn't keep the child in the galley after block in til the cabin crew was ready to deplane. As both a cabin crewmember and a gate agent I was always on the lookout for a runaway UNAM. My station manager made it quite clear, " The UNAM is the #1 priority anything else takes a backseat. If you can follow this one rule, find another job". We never lost a UNAM at the LAX station  Smile

User currently offlinePellegrine From United States of America, joined Mar 2007, 2216 posts, RR: 8
Reply 24, posted (5 years 7 months 3 weeks 2 days 14 hours ago) and read 12979 times:



Quoting Goldenshield (Reply 20):

That new link puts a difinate spin on the story. However in the hustle and bustle of people leaving the aircraft, it could be entirely possible for the button to not seen as the girl passed the flight attendant while she was distracted (such as is the case with debarking.) But, once again, this falls upon the girl for not following instructions. She was supposed to have stayed put in her seat, as per most airline's UM guidelines.

As far as the button, though, if it was USAir back in the early 90's, she wouldn't have missed. They practically staple a giant UM packet to you.

Children frequently refuse to follow instructions from adults and do things they're not supposed to do...because they're children. Children...especially a 10 yo...aren't responsible for themselves. Legally there is no discussion on this. That she may have been obstinate and hardheaded doesn't negate United's responsibility in this matter.



oh boy!!!
25 Salukipilot : UA can't do anything right in IAD....especially in the A gates... From a pilot's perspective...
26 MAC26000 : Iam sorry but why the hell wasnt mom at the gate before the plane landed??
27 Rwy04LGA : I was thinking the same thing. Caning, gate 4. Of course, this references the punisment meted out to the American teenager who vandalized some cars a
28 LoneStarMike : Well if they did ask another passenger to assist and the passenger agreed to do so, would UA then split the unaccompanied minor fee with the passenge
29 NYC2theworld : This is UA's total responsibility, the desk that checked in the flight knew of the UM, the flight attendant had to SIGN OFF on receiving the UM, and t
30 Wdleiser : Bah, When I flew UM i went out of my way to run away from FA's and such just because walking through airports alone made me feel manly!
31 Mymiles2go : Umm... United isn't actually in the A gates at IAD. United Express sure, but from a pilots perspective that's a big difference.
32 Ikramerica : Buttons are so small though. I've seen UMs on CO with a neck strap holding a plastic pouch with the UM papers in it, similar to credentials at a spor
33 TDubJFK : Odd that two mothers wouldn't have alerted someone that this little girl was wandering off. I'd have thought one of those would have knocked one of t
34 Jfkspotter : No, only a red/white striped pin button. All documents are placed in a striped envelope but are not carried in a pouch or anything like that.
35 Jetdoctor : Maybe UA needs to change their procuderes on UM's Clearly they have dropped the ball on this one. I have seen at AA that a UM, as mentioned before, a
36 Ikramerica : And if your competitors have a better system, why not copy it?
37 HowSwedeitis : UA was too busy making sure their crews weren't wearing orange bracelets. -HSII
38 Post contains images Luv2cattlecall : If 10 year olds were that great at taking care of themselves, and that responsible for their own actions...there wouldn't be a requirement to have th
39 Jetdoctor : As an addition to my previous post. I do not agree with frivilous lawsuits. The child was eventually found, with no harm done. All UA needs to do, is
40 LoneStarMike : And perhaps refund the unaccompanied minor fee as well. LoneStarMike
41 Zvezda : All of this is true. There were multiple failures here: a) the parent was late to pick up her child, b) the parents did not give the child sufficient
42 Goldenshield : The law requires it because they are under the age of 18. If you really want to argue semantics, there are plenty of 18-50 year olds that don't/can't
43 BirdyBoy : Why is it always UA ?... Given the current deplorable state of UA cabin service... I this UA should admit that they aren't qualified to handle unaccom
44 Luv2cattlecall : Last I checked..UM was only required for kids under 15, not 18
45 Goldenshield : You're right about that. I was thinking age of consent when I posted that, but my post still stands.
46 DLRESAGNT : I for one, would not leave my child in the care of an airline. I'm glad it had a happy ending.
47 United1 : Actually its not always UA, there have been plenty of other occurrences where UMs have gone missing and the vast majority of them have not been on UA
48 TJCAB : The whole world comes falling down when something goes wrong. Lets forget about the millions of things that go right on a daily basis. Accident's do h
49 Wowpeter : Now maybe United should change their procedure... I thought at other airlines, they will deplane the UM before the rest of the passenger... in any ca
50 Post contains links United1 : They give the minor this gigantic red and white striped button to wear, as long as they dont take it off anyone should be able to spot it. UAs polici
51 RIXrat : Back way then when I was a journalist, my wife and I had our two seven and nine year old sons join us in our new digs in Leningrad, USSR. They travell
52 Post contains images NWOrientDC10 : "I was going ballistic," Boyer said. "The ground crew said, 'You might want to check the bathrooms,' and I was like, 'Me? My child was put under your
53 CRJ200FAGuy : We don't call them unloved minors for nothing. I have kids try to sneak off all the time.
54 Elite : Luckily the man was a nice and normal person. The story could be a lot different if the guy was a pedophile, or a sick and twisted person.
55 Mir : Kudos to him for doing that despite, unfortunately, opening himself up to the possibility of legal trouble. But they're very visible. You can't reall
56 NWOrientDC10 : Point taken, however, the child arrived at point B. The parent should have been there to pick up the daughter. A ten year old is old enough to know r
57 Mir : The child did not arrive at point B. Point B is the care of whoever is designated to pick up the child (in this case, the parent). UA got the child c
58 HowSwedeitis : Hahaha! I love that one. Ah that sucks. What legal trouble could a concerned citizen like him be in? It's not like he punched her in the face to knoc
59 CrimsonNL : UA screwed up, it was their responsibility to look after the child. Now I'm sure on TV the girl is mommy's little angel. But if she WAS instructed to
60 Ctermua : UMs can be a real nightmare. Despite what some on here say, lazy flight attendants are not usually the problem. Parents and/or the the person meeting
61 Cytz_pilot : How would you react if it was your child, and you realized they just weren't there when you went to pick them up? And no one knew where they were? I
62 BWilliams : If something else happened to her after said concerned citizen interviened (i.e: if she ran away from him then and actually disappeared), I'm sure th
63 TheSorcerer : I think it's ridiculous to just put a button on a UM, when i flew on EI as a UM i was given a pouch with my documents and so on in it, which was worn
64 Ikramerica : Really. So it was the UA upper management who lost the kid? I thought it was the crew who did that. The ones who were too busy worrying about wearing
65 MasseyBrown : I'm sure the legal responsibility lies with UA, the party capable of providing compensation; but, as a parent myself, whenever parental fault is any
66 United1 : Off course she did, and it may be true that she was, but at the same time 10 year olds that have also just done something wrong tend to be a little n
67 Ikramerica : Because she has a big ol honkin button saying "look at me, I'm a UM." If her family picked her up, she wouldn't be wearing that anymore.
68 United1 : Not necessarily, who says that she didn't take it off? A big red and white striped button isn't exactly a fashion accessory that a 10 year old wants
69 Ikramerica : Now you are trying to excuse UA's failure to do what they were paid EXTRA to do with facts not in evidence. No where did the article say she took off
70 Mir : Helping out a child you have no connection to opens the door to sexual harassment charges. It's disgraceful that that's the case, but it has happened
71 RussianJet : Ok, so what you're saying that there are often problems with parents showing up late or not at all, and that that phase of the unmin process is both
72 Ctermua : Nope.....not in spite of....because of....big difference. You have the same attitude as some of the hapless parents that put thier kids on planes wit
73 RussianJet : I don't think they don't give it a second thought, they probably think that seeing as the service is offered, and it costs money, that their children
74 BlueShamu330s : All this bruhahah over nothing. She just popped out for a quick cigarette, a JD and coke and to hunt down the nearest ATM so she could buy a meal on h
75 Nzrich : As a FA for NZ i tell our UM's to stay seated till i arrive but i also during disembarkation keep an eye on them making sure they dont leave their sea
76 RussianJet : See! This guy gets it!
77 Brilondon : The F/A's pm that flight should be fired and barred from ever working with people again. This is clearly the fault of the flight attendants. They shou
78 LoneStarMike : Question - If I am a parent and I'm going to IAD to pick up my child arriving on a UA flight and need a pass to be able to go through security to the
79 Ctermua : I wasn't exaggerating in any way. The airline needs to do it's job, the parents thiers. In this case United screwed up. My point was and is, if you r
80 Jetdoctor : I hate to have to disagree with you on this one. Yes indeed UA got the child to the routed destination, yet failed to follow standard procedures to m
81 United1 : Theres no way to assume one way or the other, the article doesn't state that she had it on her and at the same time it doesn't state that she was wea
82 Nzrich : Thanks RussianJet I just know how i would want my nieces and nephews treated on board !! So would do anything to make sure the UM's under my care arr
83 RussianJet : Exactly. And in this case they clearly didn't, because the child was allowed to wander off on her own. Whether or not she was supervised properly at
84 Brilondon : She should have had a UA staff member with her at all times. UA staff are obviously really stupid people. They could not even look after one child, h
85 Nzrich : Sorry but that kind of comment is not called for .. I would put money on nearly every airline in the world having a situation like this arise at some
86 Ctermua : You obviously just want to be right, as opposed to reading/listening. See above. I've tried to explain to you some of the pitfalls of sending/recievi
87 RussianJet : Who two? I sure never called anyone stupid. I just don't understand why you seem to want to make excuses for this, that's all. If you're not trying t
88 NWOrientDC10 : Agreed. I apologize for the sarcasm and harsh demeanor, sometimes I get carried away when debating. However, I stand by my viewpoint. Maybe those inv
89 LoneStarMike : Thanks. The reason I asked is because others were questioning why the mother was late to the gate. Being held up in traffic or going through security
90 Brilondon : If he gets my order wrong and screws up I will. I just don't see how you could loose track of a 10 year old if you just talked to her during the flig
91 SATX : More like it was "pure luck" he didn't mind risking his good name to help you find your child. & Normal? Hmm. It would seem that the folks who saw th
92 Brilondon : What lawsuit? If you are genuinely trying to help someone then you are protected by law from lawsuits. Well at least in Canada you are. I don't know
93 FrmrCAPCADET : Most US states have good Samaritan laws. I read several newspapers and have never seen a lawsuit initiated, let alone pursued in my state of Washingto
94 Flynlr : I am amazed at the fact that there is a mandatory UM policy at the airlines. It never even occurred to me to check into such a thing.. back in the mid
95 Jetdoctor : I also agree with you here. Mistakes are made, and all ended well. NWOrientDC10, I appreciate your reply. Regards, Jetdoctor
96 RussianJet : Those are not actually my words you quote, but I agree with the point they make.
97 AirframeAS : That does not make a difference. When you have a UM, there is always paperwork involved. The fault and responsibilities lies on the airline, not the
98 BirdyBoy : I can't believe the general bias in favor of the airline in these posts... Its very simple : if UA doesn't want to babysit .. then they shouldn't acce
99 Jetdoctor : RussianJet, Maybe my error there, that should've been NWOrientDC10's quote. I usually don't quote members comments, and it is quite possible I screwed
100 Ctermua : I get the fact you don't get it.....no need for further discussion. But as far as who two...see below. Yep....that was a stupid question...but not su
101 RDUDDJI : Don't forget the Budd Corp. (makers of the 45+ year old mobile lounges)
102 IRelayer : I'll just say this. I'd be pissed beyond belief if I showed up to pick up my kid and they weren't there in this situtation. Lawsuit? Probably not. But
103 RussianJet : How patronising. However, it might be more useful to explain why you keep making excuses for the airline losing the child.
104 AirframeAS : You're missing the point. It all boils down to liability (legal stuff...) It does not matter what the parents do.
105 Brilondon : People who make mistakes should be held responsible for their mistakes and made to pay for them. I would have their a@@ on a platter and personally e
106 ZWZWUnited : No they don't, you just sound like a very harsh person who doesn't look at problems from more than one angle. Didn't we JUST have a thread about pass
107 BirdyBoy : Reply to: You're missing the point. It all boils down to liability (legal stuff...) It does not matter what the parents do. .. I'm not missing the poi
108 AirframeAS : You're grasping at straws here. You are comparing losing a coat in a restaurant vs. losing a child, a human being, in an airport that is under the co
109 Brilondon : Not sure where you think another angle is here. A child was put in the care of UA. They could not even look after the one child. When a UM is placed
110 Post contains images FlyDeltaJets87 :    A) I bet this happens quite often, and yet it was only picked up on because it was a slow news day. B) Mistakes happen. That's life. But thinkin
111 SkyGirl : Hi, I'm "obviously really stupid" and it's great to meet ya. In the meanwhile, it's easy to point a dozen fingers and say who was wrong. The flight a
112 ZWZWUnited : More than UA were at fault here. There were many holes in the system (the fa's, the gate agent, the clueless parents, the wandering child...), you ca
113 Brilondon : I don't think that the parents are completely faultless in this situation but I do believe that the airline is 95% at fault as they did not inform the
114 United1 : Where are you getting that from, obviously their was a foul up somewhere but I dont see anywhere in the article where it says that UA failed to let t
115 DL Widget Head : No, you didn't miss a thing. The bottom line here is that UA quite simply failed very badly in this case. There's no way to sugar coat it. UA was pai
116 FlyDeltaJets87 : Was that so difficult to say without making insults and generalizations and calling all UA employees "really stupid people"?
117 AirframeAS : Well said! Better than I ever could! Welcome to my RU list... Seems that I can't add you to it because it wouldn't let me do it.....
118 Brilondon : You're right of course. I should be more careful in the way I word my comments and I apologize to everybody I have offended in this thread. Now I hav
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