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ASA F/A Contracts And Trash Removal  
User currently offlineDLX737200 From United States of America, joined May 2001, 1909 posts, RR: 19
Posted (6 years 2 weeks 3 days 9 hours ago) and read 2998 times:

So yesterday I was working an ATL flight as the gate agent and I was down in the plane awaiting word from the captain on when to board as the crew was facing a very minor MTC issue that was going to set our departure back just a couple minutes. As I'm awaiting for word from the captain who was on the phone with MTC, I asked the flight attendant if she would be ready to board as soon as the crew was, and she responded with, "Yeah I just need my trash taken out." I assumed she meant she would take it out and leave it in the jetbridge like every other ASA crew I've ever has in the last year has done. Hell sometimes I've seen ASA pilots helping and taking the trash out of the galley. As I continued to stand half way in the door of the cockpit still, she pulls the trash can out and sets it there like she expected me to take it out. I looked at her and said, "oh, you can just set the bag over there" (and pointed to the jetbridge outside the plane. She goes, "Oh no... that's not my job. It is in my contract that I don't have to remove trash. It's too heavy and I have a bad back." So after four different excuses in one breath, I took it out for her and told her it's not our job either if its a turn flight.

So this question is for ASA employees, is this INDEED in the "contract?" If so, how come I have had hundreds of other ASA F/As do this as standard job duty? Is she telling the truth or did I just get a lazy F/A?

-DLX737200

25 replies: All unread, showing first 25:
 
User currently offlineCVG2LGA From United States of America, joined Feb 2005, 631 posts, RR: 1
Reply 1, posted (6 years 2 weeks 3 days 8 hours ago) and read 2956 times:

Man a couple weeks ago I was on a shift trade working a different team, the only team that handles ASA in CVG, I had this F/A just b*itch*ng on and on about how CVG (OH) has gone down hill so bad, and that we must just not "give a rat" anymore because there was still newspapers in the seatbacks, and commissary hadn't been there yet blah blah blah!! I was being as nice as I could and didn't say anything, this was as I was going through the cabin on my own and picked up major pieces of trash in the floor after removing the lav trash.

I came up to the galley and another agent had come to check if they were ready to board and she started arguing with him about changing the garbage and he told her as long as he knew it was only the lav trash we changed. I turned to her and told her "I don't think I am supposed to clean the cabin, but I went ahead and did it anyway being nice."

I found one of the leads later and he said on ASA we are supposed to clean the cabin. Okay, I didn't know, and now I do. But that doesn't mean I'm going to put up with sh*t from an F/A badmouthing my airport/airline. I'm sure she is unaware that our ramp staff has been reduced by at least half of what we SHOULD have and that our comissary operation has been cut to less than half the number of employees than last bid.

*ASA has some a few of the rudest F/A's and Chataqua has some of the funniest pilots imo.

And its not going to kill that woman to pick up some darn newspapers!! Besides that, I usually leave newspapers or non-airline magazines in the seatbacks. I'm happy when I sit down and find reading material other than Skymall & Delta-Sky.

Tchau
DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 2, posted (6 years 2 weeks 3 days 8 hours ago) and read 2916 times:
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Quoting DLX737200 (Thread starter):
She goes, "Oh no... that's not my job. It is in my contract that I don't have to remove trash. It's too heavy and I have a bad back."

I would have asked her if with her "bad back" if she was even fit to work her scheduled flight!



You can cut the irony with a knife
User currently offlineLudavid777 From United States of America, joined Jun 2001, 206 posts, RR: 0
Reply 3, posted (6 years 2 weeks 3 days 7 hours ago) and read 2798 times:

If I'm not wrong ASA FA's just ratified a new contract on July 22. Maybe they are not lying.  Smile It could easily be one of their gains as far as "work conditions." I wouldn't be surprised.

Just to give you an example. I worked at ACA- UAX (side) as a FA for a couple years and it was part of our contract to not have to dump trash. Sometimes when we'd fly into UA mainline stations that mostly handled Air Wisconsin flights, or we'd go into Air Wisconsin ground handled stations, we would run into the above problem.

The ground staff would expect us to the dump trash, also they would just dump the ice bags on the floor for us to store, at ORD sometimes we'd walk into the plane to find all the catering stuff in the galley floor for us to store. When it was clearly not our job. Is not the fact that dumping the trash is such a hassle, or say putting soda's in containers or the cart is a hassle. But if we fought for that right in our contract. There is no reason one should continue to fight day to day for something is obviously their right. It took ACA lots of complaining and they even ended up hiring Gate Gourmet in ORD in the end to fix the problem.

As for the UA mainline stations (which were rarely a problem), they quickly learned. when they would give me attitude I would just tell them "You either pick the trash so that we can board and be on our way. Or I'll be sitting in 1C reading, remember I also have contractual duty time limitations. So take your pick, it's up to you if you want to leave YOUR passengers stranded."  Smile Sorry for the attitude, but if you are in the industry you know sometimes nice doesn't get you anywhere. Specially at UA.

The AC-Jet (DL) FA's (separate contract) always had wonderful things to say about the DL side. In reality I was always jealous of the DL side!


User currently offlineCVG2LGA From United States of America, joined Feb 2005, 631 posts, RR: 1
Reply 4, posted (6 years 2 weeks 3 days 6 hours ago) and read 2731 times:

Sorry for the attitude, but if you are in the industry you know sometimes nice doesn't get you anywhere. Specially at UA. [/quote]


For certain, the #1 thing wrong with this industry. As is said, attitude is everything.
Working for four months in CID, there was only one problem with a flightcrew member, a flight attendant that was close to hysterical when we were having trouble providing potable water. And that was very minor and the ONLY instance.

Tchau

DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 5, posted (6 years 2 weeks 3 days 2 hours ago) and read 2608 times:



Quoting Ludavid777 (Reply 3):
There is no reason one should continue to fight day to day for something is obviously their right.

Are the passengers not a good enough reason?

If not, might I be so bold as to suggest that maybe you're in the wrong field?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 6, posted (6 years 2 weeks 3 days 2 hours ago) and read 2593 times:

The problem is that if we, the FA's, do things that aren't in our contract, the company inevitably sees that things "work" despite their neglect. For example, they look at a piece of paper and see that flight 123 from ABC to DEF departed on time despite the fact that it was recorded that the ground staff were late to the aircraft and undermanned.

They then think 'hmm - it seems to work despite the fact we've done nothing about the delayed and undermanned groundstaff, so why should we do anything? It'll cost money, and they can obviously cope without it".

Consequence - nothing is done about the problem, and our workload has just been increased without an increase in pay!

So forgive me, but I'm going to continue to do as best a job I can at things that are in my contract, and not assist the company in eliminating personnel and adding unpaid tasks to my workload by doing things that 'aren't my job'!



-
User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 7, posted (6 years 2 weeks 3 days 2 hours ago) and read 2573 times:



Quoting TG992 (Reply 6):
So forgive me, but I'm going to continue to do as best a job I can at things that are in my contract, and not assist the company in eliminating personnel and adding unpaid tasks to my workload by doing things that 'aren't my job'!

In my mind, there's a big difference between cleaning the trash at every turn when it's in the contract and helping out once in a while. I think we can all agree that the former is inappropriate. The latter is the difference between WN and other carriers.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 8, posted (6 years 2 weeks 3 days 2 hours ago) and read 2571 times:

You're missing the point that 'every once in a while' very commonly becomes 'every other flight', then 'every flight'.

Trust me on this one.



-
User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 9, posted (6 years 2 weeks 3 days 2 hours ago) and read 2564 times:



Quoting TG992 (Reply 8):
You're missing the point that 'every once in a while' very commonly becomes 'every other flight', then 'every flight'.

No, I'm not missing that point at all. We can definitely quibble about where that line is, but f/as should absolutely be willing to take the trash out, say, 2 days a year. It's certainly unacceptable on a daily basis.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 10, posted (6 years 2 weeks 3 days 1 hour ago) and read 2521 times:

Speaking from an operational standpoint, it's far better to let everyone do the job they're contracted to do so everyone knows exactly where 'the line' is. Failure to adhere to these lines means they become blurred, people get lazy/complacent, and stuff gets missed.

I know Qantas and Air NZ have very different specifications for their cleaning staff, especially at turnaround points. I believe that, for example, the QF crew have to reinsert the oven racks into the ovens for the next crew and ensure they're clean, whereas that job is entirely done by cleaning and catering staff at Air NZ. And that's just two airlines out of the dozens that serve NZ and Australian airports. The chaos that would be caused if people started being asked to do stuff that isn't in their job description would be unimaginable, no matter how willing or not I am to assist.



-
User currently offlineMSPDL From United States of America, joined Aug 2007, 56 posts, RR: 0
Reply 11, posted (6 years 2 weeks 3 days ago) and read 2499 times:

I dont understand why you need "trash removal" in your contract!!!! Do you tell the pax that you dont have to collect the trash because it is not in your contract too. Seriously there are some flight attendants that are lazy.. lazy.. lazy.

User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 12, posted (6 years 2 weeks 3 days ago) and read 2471 times:

Unfortunately for your argument, we're contractually required to provide inflight service for the passengers as detailed in the airlines service flow specification, which include trash collection.

Assisting with the physical cleaning of the aircraft during the turnaround (which is often specified as a rest period for us) by lugging around heavy bins which other people are paid to do is a completely different story. It's nothing to do with being lazy.



-
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 13, posted (6 years 2 weeks 2 days 23 hours ago) and read 2455 times:
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Quoting CVG2LGA (Reply 4):

For certain, the #1 thing wrong with this industry. As is said, attitude is everything.
Working for four months in CID, there was only one problem with a flightcrew member, a flight attendant that was close to hysterical when we were having trouble providing potable water. And that was very minor and the ONLY instance.

Having lived in Iowa for a few years, I'm wanting to attribute much of that to the "Friendly Iowan Mentality".... anyone from the east coast who has had a flat tire in Iowa should be able to relate - some of the nicest, easygoing folk around!

Quoting Cubsrule (Reply 5):
Are the passengers not a good enough reason?

If not, might I be so bold as to suggest that maybe you're in the wrong field?

While I usually have that line of thought as well....and think that in most cases, the "slippery slope" argument is a tin foil hat one, I think that it's perfectly applicable here. If the FAs chip in once or twice, they'll eventually get walked over on a regular basis.... that being said, if it truly is possible for them to clean the trash during turns (even if it increases the workload - there are many lesser paid jobs out there that are more stressful), the FA's need to consider that given the current economic conditions in the industry, everyone needs to give 110% to cut costs - but as long as it's in the contract that they don't have to do something....all the power to them to not do it!



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineLudavid777 From United States of America, joined Jun 2001, 206 posts, RR: 0
Reply 14, posted (6 years 2 weeks 2 days 23 hours ago) and read 2423 times:



Quoting Cubsrule (Reply 5):
Are the passengers not a good enough reason?

If not, might I be so bold as to suggest that maybe you're in the wrong field?

I'm no longer in the field.  Smile But I was great with my pax! This is not about the pax at all. They have nothing to do with all this. This is related to the operation, say, if catering is supposed to load the atlas containers, dump the trash out of the trash carts, etc. Why should a FA have to do someone else's job?

Quoting MSPDL (Reply 11):
I dont understand why you need "trash removal" in your contract!!!! Do you tell the pax that you dont have to collect the trash because it is not in your contract too. Seriously there are some flight attendants that are lazy.. lazy.. lazy.

Maybe we should ask the cockpit crew that once we reach cruising altitude, and autopilot is on, they should send the FO to the back so that he can help with the service? It's the same concept. He is not supposed to do that. And to answer why should it be included in the contract, for people like you, who would assume a FA should do it. When it's not even part of their job. To keep things clear, and not get confused perhaps.  Smile


User currently offlineDAirbus From United States of America, joined Nov 2003, 593 posts, RR: 2
Reply 15, posted (6 years 2 weeks 2 days 14 hours ago) and read 2314 times:
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The contract for the flight attendants states that they will not "normally" (my emphasis) be required to empty the trash cans on the aircraft. It does go on to say that in the event the trash has not been emptied before passengers are scheduled to board the aircraft, the Flight Attendant will be responsible for emptying the trash although this is not the normal procedure.


So in response to the OP's question, it seems the FA in question was telling the truth about the contract but was still responsible for emptying the trash. However, if she was physically unable to do so, she could of asked for help instead of phrasing it the way she did. Then again, maybe she was really just lazy.  spin 



"I love mankind. It's people I can't stand." - Charles Shultz
User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 16, posted (6 years 2 weeks 2 days 12 hours ago) and read 2265 times:



Quoting Ludavid777 (Reply 14):
Why should a FA have to do someone else's job?

The suggestion is that the concept of "not doing someone else's job" is more important than getting the flight off on time.

Again, I'd suggest that this is the key difference between WN (where I've seen pilots cleaning, loading bags, etc.) and most other carriers (and perhaps is one source of WN's generally better than average on time performance).



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 2012 posts, RR: 0
Reply 17, posted (6 years 2 weeks 2 days 10 hours ago) and read 2202 times:

I don't know about ASA, but at Mesaba, we are responsible for taking out our own trash from the Saab, no exceptions. On the CRJ's, ground crews are supposed to come onboard and empty our trash carts and our lav trash. We are simply responsible for getting the trash into the trash cart. However, if we are running a little late and the ground crew is busy, I'll ask them for a new cart liner and I'll take the trash out and put it in the jetway myself. No big deal to me.


Good goes around!
User currently offlineCVG2LGA From United States of America, joined Feb 2005, 631 posts, RR: 1
Reply 18, posted (6 years 2 weeks 1 day 23 hours ago) and read 2096 times:



Quoting TG992 (Reply 10):
Speaking from an operational standpoint, it's far better to let everyone do the job they're contracted to do so everyone knows exactly where 'the line' is. Failure to adhere to these lines means they become blurred, people get lazy/complacent, and stuff gets missed.

- I'll have to remember that next time a crew member asks me to open the boarding door for them, I'll remind them that I am not required to do so, nor close it, as they exit a terminating aircraft.

Call me a dumb@ss but when I've had flights delayed on the ramp that I had to stick around with during my "rest period" aka lunch break because we're waiting on a f/a to show up, I've gone onboard and stocked the galley best I could, cleaned the cabin and straightened the seatbelts, asked the crew if they'd like more fuel, pulled the GPU and have everything else in place. I make sure I've done everything I can to get this flight out as soon as it can be done. Even though I'd just like to take my lunch these things must be completed first, that is MY job and that is EVERYONE'S job, our responsibility as a carrier and a team- to work together to get the flight out & on its way the best we can to serve the pax.
Because nobody likes a flight that is running late. It just f*cks up everything in one way or another.

Tchau

DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineAcey559 From United States of America, joined Jan 2007, 1532 posts, RR: 2
Reply 19, posted (6 years 2 weeks 1 day 9 hours ago) and read 1942 times:

During our turns the FAs usually just take the trash and throw it down on the ramp and after the ramper bringing the plane in is done hooking up the ground power, we just grab it on our way to help unload bags. Usually this works pretty well, and I don't think I've run into any EV FAs that have attitudes that bad, but then again I don't talk to them that much. Sorry about your ordeal!

User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 2 weeks 1 day 8 hours ago) and read 1911 times:



Quoting CVG2LGA (Reply 1):
And its not going to kill that woman to pick up some darn newspapers!!

She's not getting paid once the door is open. Why should she work for free during the one short period in the day she can take a break. No breaks in the air on a regional and turnarounds are often tight. There were many days where I litteraly didn't have time to pee or eat for 12 hours straight when I was a regional FA.

Quoting Cubsrule (Reply 5):
Are the passengers not a good enough reason?

If not, might I be so bold as to suggest that maybe you're in the wrong field?

Baloney. Do you work for free? When you are a Lawyer you will bill your clients for every time you even think about their case. Why should my time as an FA not be compensated? Why should I work doing a job someone else is being paid for when I am off the clock for free? I love my job but I expect to be compensated for the work I do.

Quoting Cubsrule (Reply 7):
The latter is the difference between WN and other carriers.

Ground cleaning is part of the WN FA job duties. When I worked for a regional removing the trash and crossing seatbelts at out stations was part of my duties and I did it without complaint or hesitation. Now that I work for a carrier that pays for contracted ground cleaning services I don't. If there are no cleaners available I clean but I expect to be paid the $50 my contract states I get for voluntary ground cleaning.

Quoting Cubsrule (Reply 9):
No, I'm not missing that point at all

Yeah you are.

Quoting Cubsrule (Reply 9):
but f/as should absolutely be willing to take the trash out, say, 2 days a year. It's

This just proves you miss the point. I've been there and learned the hard way. It is never just this once. It turns into an expectation unless you assert yourself and draw that line.

Quoting MSPDL (Reply 11):
I dont understand why you need "trash removal" in your contract!!!! Do you tell the pax that you dont have to collect the trash because it is not in your contract too. Seriously there are some flight attendants that are lazy.. lazy.. lazy.

Because FA's don't get paid on the ground once the door is open. Do you work for free and on every break? Of course we pick up trash in the air it is our job and we are getting paid for it. The trash removal here refers to emptying the industrial sized heavy trash bags in the galley compartments.

Quoting Luv2cattlecall (Reply 13):
everyone needs to give 110% to cut costs

I give 110% within my the bounds or my job description. I work my fanny off in the air when I am being paid. Just because a job is in the service industry doesn't mean you should have to donate your services.

Quoting CVG2LGA (Reply 18):
Even though I'd just like to take my lunch these things must be completed first,

Difference being you still get your lunch just a little later and you are still on the clock. If you don't get your lunch you get compensated for it with overtime. These are the FA's only breaks all day long. They aren't getting paid and if the use the ground time to "help" do someone elses job there is no opportunity later to rest off their feet. They don't get to push back the break they just give it up.


User currently offlineNws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 21, posted (6 years 2 weeks 1 day 6 hours ago) and read 1850 times:



Quoting Ludavid777 (Reply 3):
The AC-Jet (DL) FA's (separate contract) always had wonderful things to say about the DL side. In reality I was always jealous of the DL side!

I worked on the DL side, but it was just the dojets I loved, ok the people were great too!

I agree with what the other FAs have already pointed out. Give airline managment and inch and they will take a mile. You take out the trash once because ground staff doesn't get it done, then its become more and more often, until finally you are doing it every single time. Clean the plane once, then twice, then every single time. If they are going to pay me from the time I check in, then I would be ok with all of these extra tasks, but they don't, they pay me from the time the door closes until the time it opens.


User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 22, posted (6 years 2 weeks ago) and read 1638 times:



Quoting IAirAllie (Reply 20):
Ground cleaning is part of the WN FA job duties.

Is throwing bags part of pilot job duties at WN?

Quoting IAirAllie (Reply 20):
Baloney. Do you work for free? When you are a Lawyer you will bill your clients for every time you even think about their case. Why should my time as an FA not be compensated? Why should I work doing a job someone else is being paid for when I am off the clock for free? I love my job but I expect to be compensated for the work I do.

I don't think this is a good analogy, but since you asked, let's go with it...

Attorneys do work for which they don't get paid all the time. Sometimes it's recruiting. Sometimes it's pro bono work. Sometimes it's work for a bar association. What does all of this work have in common? It's work for a good larger than the individual lawyer (either for the firm or for the profession). I would suggest that taking out the trash is no different. Is it individually in the f/a's best interest? Perhaps not directly, but it is in the carrier's best interest.

What's the difference between the two fields? Attorneys recognize that's what good for their employer or the profession is also good for them. Because of the acrimony inherent in labor-management relations in the airline industry, I think that's generally untrue there. Workgroups treat relations with management as a zero-sum game, but it isn't. If the carrier prospers, everyone (labor and management alike) wins.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineWNCrew From United States of America, joined Jun 2006, 1471 posts, RR: 10
Reply 23, posted (6 years 2 weeks ago) and read 1616 times:

Hmm, I agree 200% with iAirAllie and I DO work for WN......[GASP!]

I LUV my company and LUV my job but contracts exist for a very good reason!

Unlike many other carriers, I am expected to clean the aircraft on every turn (except terminators) and I know that, BUT, like all othere US FA's we are only paid per-diem on the ground ($2.15/hr) nothing else; this includes, cleaning, galley-stocking, boarding (assisting with bags, car-seats etc) securing the cabin, etc.

"Do pilot's get paid to throw bags?" No.....but in my 3 years I've seen a pilot on the ramp maybe once throwing a bag, not because they're lazy, just because it's NOT her/his job. Rampers have never appeared on the aircraft to help clean or anything.

At WN the difference is that we know if we "pitch in" it will more often than not be appreciated, we won't be taken advantage of and we step-up when we know there's a reason beyond someone just not doing their job. The same can't be said for all airlines, especially some of the smaller regionals who don't hold our same culture.

For Instance: If I am standing at a gate computer checking my schedule I don't ignore customers. Am I a customer service agent? NO...is it my job to answer questions at the podium...NO, but I'm there, in uniform and in front of a computer so I'll do what I can (which admittedly isn't much), but I also know I won't be expected to do it everyday. MOST FA's are willing to pitch-in, but the issue originally brought up is different.

If it's ground-crew's JOB to empty trash or clean the cabin, then THEY NEED TO DO IT! The FA is off the clock and has fulfilled their duties. Now, if it can't be done because of adverse weather or some other out of the ordinary circumstance then yes, I think a FA would have no problem helping out, but it needs to be documented EVERY time, otherwise management will just think everything is working when in reality the FA is doing work for free that someone ELSE is being paid to do.



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineCubsrule From United States of America, joined May 2004, 22983 posts, RR: 20
Reply 24, posted (6 years 1 week 6 days 23 hours ago) and read 1585 times:



Quoting WNCrew (Reply 23):
"Do pilot's get paid to throw bags?" No.....but in my 3 years I've seen a pilot on the ramp maybe once throwing a bag,

You need to watch more carefully... I've seen it at least 3 times in the past 6 months (once each at BNA, STL, and PHX).



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 25, posted (6 years 1 week 4 days 18 hours ago) and read 1401 times:
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Quoting IAirAllie (Reply 20):

I give 110% within my the bounds or my job description. I work my fanny off in the air when I am being paid. Just because a job is in the service industry doesn't mean you should have to donate your services.

I'll remember that bit about not having to donate my services the next time some chap needs a buzz from an AED...... Good thing doctors who help in onboard emergencies don't have qualms about giving 110%, job description or not...and they don't worry about the fact that their time is "donated..."

Quoting WNCrew (Reply 23):

For Instance: If I am standing at a gate computer checking my schedule I don't ignore customers. Am I a customer service agent? NO...is it my job to answer questions at the podium...NO, but I'm there, in uniform and in front of a computer so I'll do what I can (which admittedly isn't much), but I also know I won't be expected to do it everyday. MOST FA's are willing to pitch-in, but the issue originally brought up is different.

The first time I flew on WN after a few years (DSM wasn't exactly a WN market and lived there for awhile), a Captain was at the podium checking stuff, and I was near it trying to find out about re-routes since I would miss my connecting flight due to a delay. The fact that the captain looked up and asked if I needed help, and resolved the situation, was what made me choose to fly WN again...and it only took me a few more trips to fully appreciate all the great things about Southwest.



When you have to breaststroke to your connecting flight...it's a crash!
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