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End Of The Ticket Jacket?  
User currently offlineDTW757 From United States of America, joined Oct 2003, 1560 posts, RR: 4
Posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4152 times:

The story from AA is that ticket jackets will be phased out beginning Oct 1. How many other airlines out there are already not using ticket jackets and do you think we will see them disappear from existance almost like the printed timetable?


721,2,732,3,4,5,G,8,9,741,2,3,4,752,3,762,3,4,772,3,788,D93,5,M80,D10,M11,L10,100,AB6,319,20,21,332,3,388,146,CR2,7,ERJ,
35 replies: All unread, showing first 25:
 
User currently offlineDavid21487 From United States of America, joined Oct 2006, 232 posts, RR: 0
Reply 1, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4153 times:

Delta discontinued ticket jackets a while ago.


-- Step! Jump! Slide! --
User currently offlineQwame From United States of America, joined Aug 2006, 129 posts, RR: 0
Reply 2, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4114 times:

This is my question? Does it cost more to produce the jackets than the revenue airlines generate from companies advertising on the jackets?

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 3, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4112 times:

In my last 6 flights I have taken (AS, F9 and WN), I was never given a ticket jacket. I had to request for one.


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineBond007 From United States of America, joined Mar 2005, 5413 posts, RR: 8
Reply 4, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4098 times:



Quoting Qwame (Reply 2):
This is my question? Does it cost more to produce the jackets than the revenue airlines generate from companies advertising on the jackets?

The more important question is perhaps, who uses them?
We can assume they are doing away with them because fewer people use them. I personally haven't used one for years, and if you check-in online you won't even get the opportunity to get one unless you check a bag .. even a kiosk you have to take one, as opposed to an agent giving you one with your passes inside.

Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlineRgreenftm From United States of America, joined Jan 2008, 299 posts, RR: 0
Reply 5, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4080 times:



Quoting David21487 (Reply 1):
This is my question? Does it cost more to produce the jackets than the revenue airlines generate from companies advertising on the jackets?

So as crazy as this sounds think about this from a time perspective. Let's say each sleeve takes a CSA 3 seconds to mess with in getting the boarding pass into the sleeve. And lets say it has to be done an average of twice per passenger (CSA at check in and CSA at gate). that would be 6 seconds per passenger. Multiply that by an average passenger count of 160 and you have 16 minutes of wasted time. Not significant, but could that 16 minutes be used to turn the plane faster? I bet the cost of keeping the plane on the ground longer would justify eliminating any revenue that may come from that ticket sleeve, especially if you calculate it over the span of a day or month.

I know this sounds crazy, but to use an old cliche - Time IS money in this industry.


User currently offlineDTW757 From United States of America, joined Oct 2003, 1560 posts, RR: 4
Reply 6, posted (5 years 11 months 2 weeks 3 days 6 hours ago) and read 4033 times:



Quoting Rgreenftm (Reply 5):
So as crazy as this sounds think about this from a time perspective. Let's say each sleeve takes a CSA 3 seconds to mess with in getting the boarding pass into the sleeve. And lets say it has to be done an average of twice per passenger (CSA at check in and CSA at gate). that would be 6 seconds per passenger. Multiply that by an average passenger count of 160 and you have 16 minutes of wasted time. Not significant, but could that 16 minutes be used to turn the plane faster? I bet the cost of keeping the plane on the ground longer would justify eliminating any revenue that may come from that ticket sleeve, especially if you calculate it over the span of a day or month.

I know this sounds crazy, but to use an old cliche - Time IS money in this industry.

I don't necessarily agree with this statement. Most of the checking in is going on before the aircraft even hits the ground. Also, this is the opportunity for the passenger to have some personal contact with the faces of the company. It is an important part of retaining passengers particularly in small cities. Many agents in small cities know their frequent flyers by name. It's that personalized service that many of the travelers love and come back for it time and time again.



721,2,732,3,4,5,G,8,9,741,2,3,4,752,3,762,3,4,772,3,788,D93,5,M80,D10,M11,L10,100,AB6,319,20,21,332,3,388,146,CR2,7,ERJ,
User currently offlineCubsrule From United States of America, joined May 2004, 22924 posts, RR: 20
Reply 7, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 4028 times:



Quoting AirframeAS (Reply 3):
In my last 6 flights I have taken (AS, F9 and WN), I was never given a ticket jacket. I had to request for one.

WN agents will still give you one and write the gate on it... seems like a colossal waste of resources to me.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineABQopsHP From United States of America, joined May 2006, 850 posts, RR: 3
Reply 8, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3999 times:

If you ever had a chance to look down a jetway after boarding 143 pax, you would see why it can be concieved a waste of money and paper. There are always a handfull of ticket jackets on the floor. But now that Im in an Express station I only find 1 or 2, and I dont give them to the Frequent Fliers because they have checked themselves in at home, so I slap the bag tag on their printout. If its someone checking in only one bag I stick the bag tag to the backside of the stub they retain. (We dont have swipe readers here in CRP)
JD CRPXE



A line is evidence that other people exist.
User currently offlineNWADC9 From United States of America, joined May 2004, 4896 posts, RR: 10
Reply 9, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3939 times:

I've noticed that lately with YX. I, too, had to ask for one, and the gate agent thought I was some green martian!


Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineTylerDurden From United States of America, joined May 2008, 852 posts, RR: 0
Reply 10, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3939 times:



Quoting DTW757 (Reply 6):
It's that personalized service that many of the travelers love and come back for it time and time again

Ticket jackets have nothing to do with customer loyalty---the easier it is for the CSA to do their job...the more relaxed and friendly they are. I travel 50% of my time...and could care less if they know my name. It's a nice touch in the cabin...but wholly unneccary on the ground---even in the airline lounges.

The sooner all boarding passes and baggage tags can be loaded and scanned into and from my Blackberry, the better.


User currently offlinePhelpsie87 From United States of America, joined Apr 2006, 498 posts, RR: 2
Reply 11, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3923 times:



Quoting DTW757 (Thread starter):
The story from AA is that ticket jackets will be phased out beginning Oct 1. How many other airlines out there are already not using ticket jackets and do you think we will see them disappear from existance almost like the printed timetable?

UA discontinued their ticket jackets back in June. They sent a memo out to all stations instructing us to dispose of all remaining jackets. Reason? New baggage fee's and requirements...of course, this also saves some $500,000 a year.

But talk about a waste of paper, at my station, we tossed at least 6 boxes and 2 trash bags of jacket stock.

Although it's rare to come up, I still love the face I get when I tell them UA no longer uses ticket jackets.

Quoting Rgreenftm (Reply 5):
Not significant, but could that 16 minutes be used to turn the plane faster?

Supplying ticket jackets would have absolutely no effect on turn-time's. Hubs have dedicated ticket counter, gate, and ramp staff for a reason. Checking pax faster would do nothing for the gate agents because they are going to close the door when its time to close...with or without you.

Smaller stations, like the one where I work at, strictly abide by the 30 minute rule. We will close down the ticket counter 30 minutes prior to departure, and at that time, the aircraft would MAYBE be only on approach. IF we have extra staff and keep the counter open, we still abide by that rule, but still have enough staff to support the operation at the gate and on the ramp.


User currently offlineStylo777 From Germany, joined Feb 2006, 2968 posts, RR: 12
Reply 12, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3902 times:

on the other side of the pond I don't know any airline giving out those jackets, but I usually it's the United transit passengers who have them. Sometimes its also Delta, but never saw any transit pax arriving from the U.S. with AA, NW, US, CO jackets. As I said UA is very regular counted from another perspective...

User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 13, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3902 times:

The move to discontinue ticket jackets will save about $800K/year for AA. There has been a lack of interest in advertisting on the ticket jacket.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 14, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3887 times:



Quoting Cubsrule (Reply 7):
WN agents will still give you one and write the gate on it...

The last WN flight I took, the gate number was already on the printed boarding pass.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineTvlAgentDoug From United States of America, joined Aug 2008, 3 posts, RR: 0
Reply 15, posted (5 years 11 months 2 weeks 3 days 5 hours ago) and read 3887 times:

As someone who owns a travel agency, I would say we haven't used them for several years.

With the proliferation of electronic tickets, there is no longer a need for them as most of our clients - especially business travelers - simply save the itinerary we e-mail them on their PDA and use that at the airport (I know I do).

I flew this week on US and checked a bag. For my $15 I wasn't given a ticket jacket - just a receipt slip and the passenger section of the baggage tag, with nothing to put them in but my pocket.

Can't say I missed the ticket jacket myself...


User currently offlineAviateur From United States of America, joined Apr 2004, 1352 posts, RR: 11
Reply 16, posted (5 years 11 months 2 weeks 3 days 4 hours ago) and read 3861 times:

Hey, I wrote a segment about ticket jackets for one of my recent columns...
http://www.salon.com/tech/col/smith/2008/07/25/askthepilot284/


The snippet reads...

"...Speaking of Delta, in a cost-cutting measure, the airline has decided to cease issuing ticket jackets -- those paper wallets used to hold your boarding pass and tickets. Once upon a time airline tickets were issued by hand, and were often several pages thick, while boarding passes came in the form of cardstock keepsakes. The jacket was a helpful way of organizing it all. Today, electronically issued tickets can be folded into a pocket, and the boarding pass has become a flimsy paper receipt, rendering the jackets all but obsolete. I'm not sure how much money this saves, since they couldn't cost more than a fraction of a penny to manufacture, and were usually emblazoned with advertisements, but if nothing else they're saving a few trees. When I was a kid in the late 1970s I had a substantial collection of ticket jackets from airlines around the world.

I had a pretty big timetable collection too. Three or four times a year, airlines would publish thick booklets containing their entire network schedule -- arrival times, departure times, aircraft types, etc. -- plus a wealth of other information. There were seating diagrams, addresses and contact info -- and, my favorite, the fold-out route map. The booklets were convenient for frequent flyers on the go, or airline crewmembers commuting to work. They also made neat collectibles. For the most part, timetables have been relegated to virtual status on airline websites. Curiously, looking at the various carriers' current online versions is something of a sentimental journey, as the basic format has hardly changed. An American Airlines online timetable, for example, is laid out exactly like the printed version many years ago, including the identical fonts and typefaces. Hardcopy versions haven't totally disappeared, but you need to look overseas to find them. Emirates is among those who, for now, still print high-quality timetables..."



Patrick Smith is an airline pilot, air travel columnist and author
User currently offlineCubsrule From United States of America, joined May 2004, 22924 posts, RR: 20
Reply 17, posted (5 years 11 months 2 weeks 3 days 4 hours ago) and read 3780 times:



Quoting AirframeAS (Reply 14):

The last WN flight I took, the gate number was already on the printed boarding pass.

 checkmark The agent will write it on the jacket in addition... seems like a waste, especially at small-ish stations.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3739 posts, RR: 2
Reply 18, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3759 times:



Quoting AIR757200 (Reply 13):
The move to discontinue ticket jackets will save about $800K/year for AA. There has been a lack of interest in advertisting on the ticket jacket.

IIRC, the last time I flew AA back in July, the ads on the ticket jackets were for AA's own stuff such as American Airlines Cruises and AA.com DealFinder (the latter, while nifty, is useless to me, as it's Windows-only and I own a Mac). So it doesn't surprise me that AA is getting rid of them.



Primary Airport: FWA/Alternate Airport: DTW/Not employed by the FWACAA or their partners
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 19, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3748 times:



Quoting Phelpsie87 (Reply 11):
UA discontinued their ticket jackets back in June. They sent a memo out to all stations instructing us to dispose of all remaining jackets. Reason? New baggage fee's and requirements...of course, this also saves some $500,000 a year.

But talk about a waste of paper, at my station, we tossed at least 6 boxes and 2 trash bags of jacket stock.

Although it's rare to come up, I still love the face I get when I tell them UA no longer uses ticket jackets.

I just got one last weekend, in fact I got two, a gold one, and a blue one.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 20, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3731 times:



Quoting Cubsrule (Reply 17):
The agent will write it on the jacket in addition...

I almost didn't get a jacket. The only way to get a jacket is if you request for one, which I did in this case...and nothing was written on the jacket.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 21, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3695 times:

It was another way for Delta to bolster their green campaign, although we all know it's ultimetely about the dollors Big grin .


What gets measured gets done.
User currently offlineCubsrule From United States of America, joined May 2004, 22924 posts, RR: 20
Reply 22, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3683 times:



Quoting AirframeAS (Reply 20):
The only way to get a jacket is if you request for one, which I did in this case...and nothing was written on the jacket.

Strange... STL, at least, still goes gangbusters giving them out. IIRC BNA and MDW do too (or did as of this summer).



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineCOEWRNJ From United States of America, joined Oct 2003, 1064 posts, RR: 19
Reply 23, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3678 times:

I flew UA in July and got one at both LGA and SEA. I've noticed that the only ones Ive found at CO were the First/Business Class jackets. I haven't seen a coach ticket jacket in a while.

User currently offlineMalaysia From United States of America, joined Nov 1999, 3343 posts, RR: 0
Reply 24, posted (5 years 11 months 2 weeks 3 days 3 hours ago) and read 3654 times:

US is kinda keeping some remaining ticket jackets only for elderly pax, UM, disabled, and those with more than 1 connection


There Are Those Who Believe That There May Yet Be Other Airlines Who Even Now Fight To Survive Beyond The Heavens
25 Phelpsie87 : Lucky man, sounds like the stations you went through did what some of my co-workers did...keep some around just in case. I usually give them out when
26 FlyDeltaJets87 : All time saved is lost when each passenger spends several seconds looking for crumpled boarding pass in their pockets and carry-bags. More time is lo
27 SkyguyB727 : In this age of electronic tickets and one boarding pass showing all flight segments, ticket jackets really are obsolete. I'm amazed when I see a passe
28 AJMIA : Most people do not need a ticket jacket, but they are very useful in the instances of large parties, multiple connections, unaccompanied minors, pass
29 Fbgdavidson : I've seen them at a few places since June, although if I have multiple BPs (when travelling with wife, or on multiple segments - the latter very comm
30 Viscount724 : I haven't seen a standard ticket jacket in Europe for a few years. A few carriers may still have special ticket jackets with information on connection
31 DTWAGENT : I've gotten ticket jackets from DL, NW, LH all in the last year or so. But, I was flying in First/Business Class on all of these flights. But, at the
32 CaptSkibi : I am one of those who definitely prefers to have a ticket jacket, and I am a frequent flyer. I rarely have a trip where I only have one connection. Mo
33 Lincoln : I get pissed (slight exageration, but still, I am unhappy) when the agent slaps the bag tags on the boarding pass itself and I have gone out of my way
34 The777Man : UA stations were told to use up the current stock for Y class and that they couldn't reorder....Except for LHR. There are still some Y class jackets l
35 Hawaiian717 : United has some kiosks that print standard cardstock boarding passes. At SAN, the carry-on only kiosks built into the wall use them, while the kiosks
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