VC10er From United States of America, joined Feb 2007, 3183 posts, RR: 14 Posted (6 years 9 months 2 weeks 3 days 2 hours ago) and read 1977 times:
I'm Global Services and my equip was changed. I called the GS desk and they said they replaced a # cabin P.S. aircraft with a 2 class P.S. aircraft. i said "threre is no such thing" she (the agent) said that UA has 2 Class P.S. service. I thought she was buls____ting me.
so i switched to the later flight and upgraded to first.
please tell me i was right. there isnt a 2 class P.S. 757. Right?
The world is missing love, let's use our flights to spread it!
Sounds like they switched from a P.S. configured 752 to one of the domestic 2 class aircraft, which happens form time to time if a P.S. 752 goes out for maintenance. She was probably referring to the service level on-board (soft-product) being equivalent to a normal P.S. Flight. Of course the hard-product is not...
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Transpac787 From United States of America, joined Jul 2007, 3251 posts, RR: 15
Reply 4, posted (6 years 9 months 2 weeks 3 days 2 hours ago) and read 1893 times:
You were being BS'd.
UA is absolutely terrible at ridiculous aircraft substitutions. I can't tell you how many times I've seen 735's put in place of 757's, or 757's put in place of even 777's on hub-to-hub routes.
Anyhow, what most likely happened is a 2-cabin standard 757 was put on the route, 24F/158Y config. This, unfortunately, happens quite frequently. On these flights, to the best of my knowledge, all pax who were booked in the 12F seats on the PS 3-cabin bird are reseated in the 24F seats on the standard 2-cabin bird. Those booked in C-class on the 3-cabin are reseated in the 50x Y+ seats on the standard 2-cabin. And those booked in Y+ on the 3-cabin are reseated in the 108x Y- seats on the standard bird.
The flights are still catered with P.S. food and entertainment, they just lack the seats. I have no idea what they give for compensation, though I hope it is quite bit as the point of P.S. is to provide superior service for a markedly higher price. And to pay that price and receive a standard plane?? Not a good deal at all.
KLASM83 From United States of America, joined Aug 2005, 648 posts, RR: 0
Reply 5, posted (6 years 9 months 2 weeks 3 days 2 hours ago) and read 1875 times:
I know that they have been subbing a 2 class 75' on the P.S. runs. Was a Godsend to the standbys, but to the pax in front two classes most likely felt giped, if advance notice hadn't given. I do not which specific flights on which days it's operating but at least on 6/23/08 it was doing UAL29 and 82 iirc I heard it was MX, but it could be to keep up with demand on JFK to LAX route.
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LAXintl From United States of America, joined May 2000, 27183 posts, RR: 50
Reply 6, posted (6 years 9 months 2 weeks 3 days 1 hour ago) and read 1820 times:
Here is the scoop guys.
UA has 13 p.s. configured 757s.
The core schedule as of the summer requires 12, with 13th being needed a couple days per week as not all flights are daily.
Whenever there are issues with either a plane being in heavy maintenance, out of service due to some day to day maintenance problem, or significant delays are taking place aircraft substitutions do occur.
These substitutions can occur to either a 2-class 757, or 3 class 763. Matter of fact many folks recently have seen 3 class 763s with the new cabins as the transcons to/from SFO in particular are a good route to shake any bugs out of the reconfigured planes.
When a 2 class 757 is used the 24 F class seats are filled with all p.s. F class and as many C class passengers as possible. Catering is p.s. business class.
As a frequent LAX-JFK flyer this has happened to me twice since p.s. was launched back in 2004. Between cancelling a flight, or taking a long delay I'd take the equipment swap and at least get to my destination then have a major travel interuption.
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N104UA From United States of America, joined Dec 2007, 949 posts, RR: 0
Reply 7, posted (6 years 9 months 2 weeks 3 days 1 hour ago) and read 1793 times:
Quoting Transpac787 (Reply 4): all pax who were booked in the 12F seats on the PS 3-cabin bird are reseated in the 24F seats on the standard 2-cabin bird. Those booked in C-class on the 3-cabin are reseated in the 50x Y+ seats on the standard 2-cabin. And those booked in Y+ on the 3-cabin are reseated in the 108x Y- seats on the standard bird.
Why would they not put some C pax in F?
"Learn the rules, so you know how to break them properly." -H.H. The Dalai Lama
VC10er From United States of America, joined Feb 2007, 3183 posts, RR: 14
Reply 8, posted (6 years 9 months 2 weeks 2 days 3 hours ago) and read 1396 times:
thanks everyone. if someone from UA is reading this thread here's some advice; UA management needs to tell the agents to tell the GS and 1k or paid pax in C or F the deep recline and foot rest or first bed setting they have come to love, ain't gonna be there if the equip changed. The first 2 agents i spoke to played dumb to the fact that first class on a domestic 757 is NOT the same thing. UA needs to give people the option to move their flight to a real p.s. bird or offer a chunk of money back for the down grade.
i cant imagine that any agent on a GS or 1k call center don't know the difference in the seats.
When i asked exactly what "style" of seat they put me in on the new equip she said "its an aisle seat". I was like, no you twit, is the seat the same seat as in the international C seat in leather? and she said "yes" that some p.s. planes have 3 classes and some have 2 classes. she had to know the truth, right???
It was a strange experience as i have usually found the UA GS agents to go above and beyond.
The world is missing love, let's use our flights to spread it!
UAL757 From United States of America, joined Sep 2006, 807 posts, RR: 3
Reply 9, posted (6 years 9 months 2 weeks 2 days 3 hours ago) and read 1373 times:
Go to flyertalk, you had a downgrade to a non-PS version aircraft. It's a sub. The only acceptable sub is to a 767. If you UG to F on a later 3 class flight you surely paid for business, as only 1 class UG are permitted. If you werestuck on this flight, you should have called and had UA refund the difference between a non ps flight (LGA-ORD/DEN/IAD-SFO/LAX) in F and your C fare. Usually it is quite a bit. 3K for C, 2K for NYC-connection-west coast F.
Cubsrule From United States of America, joined May 2004, 23831 posts, RR: 21
Reply 10, posted (6 years 9 months 2 weeks 2 days 2 hours ago) and read 1332 times:
Quoting Transpac787 (Reply 4): UA is absolutely terrible at ridiculous aircraft substitutions. I can't tell you how many times I've seen 735's put in place of 757's, or 757's put in place of even 777's on hub-to-hub routes.
It's really problematic when they change the number of service classes. We've hashed out the problems with reducing the number of classes, but increasing it can cause trouble too. Here's an example...
I was on a 3-class 772 flight from SFO to ORD a few years ago that was upgraded to a 744 because a previous narrowbody flight had cancelled (I think it was a 752 but I don't remember, and it really isn't relevant). The F pax from the narrowbody were given C seats on the 744, and some were not happy about this despite the fact that they'd be receiving the same food, get far better IFE, and have a slightly nicer seat (same seat, but 20 more inches of pitch and a footrest, which the domestic F seats lacked).
This is a problem with having so many aircraft with differing classes of service and doing so much aircraft substitution on intra-hub flights (AA, for instance, uses mostly the same aircraft on intra-hub flights... 752s on ORD-MIA (there's a single 763), S80s on ORD-DFW, 738s and 752s on DFW-MIA, etc.). I don't know that there's a good solution to the problem.
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