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TSA-Comments & What To Improve  
User currently offlineAndyDTWnwa7 From United States of America, joined Aug 2008, 83 posts, RR: 0
Posted (6 years 3 months 15 hours ago) and read 1986 times:

I have flown many times, and am familiar with airlines/aircraft/airports etc etc. But one thing I still dont know alot about is TSA. I noticed in another thread someone commented on how 'it was a way to skirt around the problems of TSA' or something to that affect.

What exactly is wong with TSA, and what could be improved? And any comments/info about TSA?

I have never had major issues/ had to wait very long (even travelling internationally). The only thing I would say is that (no offense to any TSA workers, your work is appreciated) compared to securtiy in other countries such as Germany or Italy (both of which had proffesional looking very fit police-like securtiy) TSA seems a little less 'classy' or 'put together'.

10 replies: All unread, jump to last
 
User currently offlineJhooper From United States of America, joined Dec 2001, 6206 posts, RR: 12
Reply 1, posted (6 years 3 months 15 hours ago) and read 1966 times:

TSA is still a relatively new agency, and they are changing things quickly. Seems like every month or so they're coming out with a new policy or technology. Right now they're tinkering with electronic boarding passes with digital signatures. I'm not sure if and when they'll ever get to the point of saying the security measures in place are "good enough". Join us on the blog at http://www.tsa.gov/blog


Last year 1,944 New Yorkers saw something and said something.
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 2, posted (6 years 3 months 14 hours ago) and read 1945 times:



Quoting AndyDTWnwa7 (Thread starter):
What exactly is wong with TSA....

The re-hired all the geniuses that once worked for private security firms before 9/11.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineCubsrule From United States of America, joined May 2004, 23302 posts, RR: 20
Reply 3, posted (6 years 3 months 12 hours ago) and read 1895 times:



Quoting AndyDTWnwa7 (Thread starter):
What exactly is wong with TSA, and what could be improved?

Well, for starters, they're inconsistent, sometimes even within airports. I don't care if I put my shoes in a bin or not, but I don't want to be yelled at by a screener for not using a bin when others screeners at the same airport discourage use of a bin for shoes. Obviously,there's another problem here: I shouldn't ever be yelled at by TSA unless I've done something extremely unprofessional.

Another problem with TSA is that their managers have difficulty effectively matching screener hours to demand; at my home airport, I can accurately predict when there will be screeners standing around and when there will be long lines. If I can do it, certainly TSA managers can too.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineCivilav From Mexico, joined Oct 2004, 391 posts, RR: 12
Reply 4, posted (6 years 3 months 12 hours ago) and read 1870 times:



Quoting AndyDTWnwa7 (Thread starter):
I have never had major issues/ had to wait very long (even travelling internationally).

Well, let me tell what happened to me this morning at 11 am at Hollywood International airport on a Spirit Airlines flight back to Cancún.

I am a Spanish citizen living legally in Cancun, Mexico. That seemed to be a problem for them for I was sent to another compartment and whisked more thoroughly. And here comes what I took to be a hilarious but sorry incident, no doubt one my grandchildren will, one day, laugh a lot about: my left testicle seemed to be made of metal (I was praying it was iron...!) as every time they scrutinised it with the metal detector it went off.

Needless to say, I was taken into custody and placed in a dim and small room under the supervision of not one but two TSA agents just in case, I guess, my left testicle chose to explode..and my daughter (24 years old) who was with me, was told nothing of what was happening,. .
I told them countless times it was the zipper but they said they had to await instructions and told me to quieten down and to sit. About 20 minutes later a senior TSA female supervisor appeared and I asked her if she was a doctor so she could check me up and declare my testicles fully fit. Sadly...(she was ok...not a hottie, but all right and very sweet) she told me there was not a doctor at all available at the airport and that the only thing they could do to let me go was to undress and put on a pair of boxers, run the detector once more and certify they were OK... at least, from a TSA point of view. As you can all guess, America's National Security was highly at risk and unless they were satisfied my testicles meant no harm to anyone (it did not matter I was already leaving the USA back to where I live - Cancun - to them I was still a security threat).

Well, they brought my suitcase up, they opened and searched thoroughly through it (it was not only the testicle that was a problem, now the bag was a risk too !!) and, not satisfied with my suitcase, they equally brought my daughter's (who was not at all involved in the affair) and also searched thoroughly through it in her presence.
Then, they asked me if I had a pair of boxers I could slip into. I told them where to find them (I must add that, at all times, I was physically barred from leaving the minuscule office where they kept me and had to relay information to 3 people - they are that paranoid !) and they duly brought them in a plastic bag which theyl told me not to touch but to extract the boxers from...

Sadly, when I finally changed into the boxers and they ran the detector, there was no sound at all and we came to the conclusion, however hard it seemed to me, that my balls were made of flesh and not of iron as I had already envisaged and felt very proud of....  Smile

Total time wasted: 1 hour and 40 minutes.. Number of people involved in a non-event: 11.

I guess that all the outrageous security charges that we pay every time we fly through the States were put to good use today with me...

That, in a nutshell, is a 100% accurate and exact example of TSA work. I have nothing further to add, honestly !

Greetings from Cancún


User currently offlineWukka From United States of America, joined Jan 2005, 1017 posts, RR: 16
Reply 5, posted (6 years 3 months 8 hours ago) and read 1779 times:

That's nuts.

:D

Sorry. Had to be done.



We can agree to disagree.
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 6, posted (6 years 3 months 8 hours ago) and read 1772 times:



Quoting Civilav (Reply 4):

Oh, lord! I hope they compensated you for your time... An upgrade to F, maybe??



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineNws2002 From United States of America, joined Feb 2008, 925 posts, RR: 0
Reply 7, posted (6 years 3 months 8 hours ago) and read 1762 times:



Quoting AirframeAS (Reply 6):
Oh, lord! I hope they compensated you for your time... An upgrade to F, maybe??

Why should the airline upgrade someone because they had an issue with TSA? The airlines don't run security, the government does.


User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 3 months 6 hours ago) and read 1718 times:



Quoting AirframeAS (Reply 6):
Oh, lord! I hope they compensated you for your time... An upgrade to F, maybe??

Why the airline had nothing to do with it?

Quoting AndyDTWnwa7 (Thread starter):

What exactly is wong with TSA, and what could be improved?

Do you have week? First let me compliment the many TSA agents who do a fine job and manage to be pleasant in what has to be a very unrewarding job. Agents like those in Orlando who were always really pleasant to me when I had the SSSS (at least bi monthly) amazing that dealing with tourists and infrequent travelers hadn't driven every iota of humanity out of them yet.

Now for some examples of why they are hated and what is wrong.

1.

Quoting Cubsrule (Reply 3):
they're inconsistent, sometimes even within airports.

Or even within the same security LINE. Like my experience in BWI yesterday. I watched as they harassed this poor spanish speaking passenger. He placed his bag on the belt like you are supposed to. Then for some reason the TSA agent #1 at the monitor wanted him to carry the bag through the metal detector with him. There was no communication between all the agents at the one machine nor was there any situational awareness as none of them were paying attention to the what the others were doing (There were a whopping total of 3 passengers in or around the two open lanes at the time so it wasn't hectic or busy). The agent #2 on the other side of the metal detector then yells at him for having the bag. He looks confused and doesn't respond to her barking quick enough so she screams "What are you stupid PUT the bag on the BELT!" he does it then walks through and TSA agent #3 says that idiot just put the bag back on the belt and they all laugh and snort in disgust.

Now the following is VERBATIM I turned to agents #1 and #3 and said "Look SHE (pointing at agent #2) yelled at him and told him to put it back on the belt. It is her fault the guy isn't an idiot." TSA agent #3 looked at me in shock and said "Mind your own business don't tell us how to do our job". He looked like he really wanted to give me a punishment secondary screening but I'd already cleared and there were two supervisors standing near me and I walked right over to them before he could react. I told the supervisor what they had done. They had been completely rude and condescending to a foreign visitor to our country when all he was just trying to do what he was told.

2. Many are uncaring, and lack any empathy or respect for the people they are there to serve.

I watched one smiling gleefully as he deliberately slammed a guys computer as hard as he could out of the shoot while the guys back was turned for secondary screening. I turned to him and said "You have no right to treat people's property like that what did that perfect stranger do to you"

3. Some are dishonest. There have been cases of theft.

4. Some are power tripping. So common I could fill volumes.


User currently offlineRwSEA From Netherlands, joined Jan 2005, 3135 posts, RR: 2
Reply 9, posted (6 years 3 months 5 hours ago) and read 1684 times:

Security in the US needs to be rationalized and brought into line with international standards. This means...

- stop the inane shoe removal process - if NRT, ICN, HKG, AMS, etc. don't need it, why do we?
- get rid of liquid ban - require inspection of liquids and use judgment based on risk rather than a blanket rule
- treat all passengers in a curteous and professional manner (they could learn from NRT)


User currently offlineElite From Hong Kong, joined Jun 2006, 2876 posts, RR: 10
Reply 10, posted (6 years 3 months 4 hours ago) and read 1673 times:



Quoting RwSEA (Reply 9):
- treat all passengers in a curteous and professional manner

Yes, that would be it. Stop it with the yelling and the pissed off attitudes.

Not only that, but also be a little more updated about technology. . . heard a story from this forum I believe that someone had a MacBook Air with them shortly after it was released and they were not allowed on board because it was "not registered" with the TSA, or something along those lines.


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