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US Service Question  
User currently offlineCubsrule From United States of America, joined May 2004, 23304 posts, RR: 20
Posted (6 years 3 months 6 hours ago) and read 2015 times:

Do all Express carriers sell the snacks and drinks? I was on a perfectly smooth, 600 mile YV flight today and there was nary a sign of the f/as in the cabin between takeoff and the the pre-landing check.


I can't decide whether I miss the tulip or the bowling shoe more
8 replies: All unread, jump to last
 
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 1, posted (6 years 3 months 6 hours ago) and read 2003 times:



Quoting Cubsrule (Thread starter):
Do all Express carriers sell the snacks and drinks? I was on a perfectly smooth, 600 mile YV flight today and there was nary a sign of the f/as in the cabin between takeoff and the the pre-landing check.

I'm pretty sure they all do. I took a flight with Air Wisconsin from DCA to IND a week ago and the F/A announced that drinks would be available for purchase, and asked we ring our call button if we wanted one, but she didn't bring the cart down the aisle.


User currently offlineJsposaune From United States of America, joined Oct 2005, 293 posts, RR: 1
Reply 2, posted (6 years 2 months 4 weeks 1 day 23 hours ago) and read 1898 times:

This isn't a new problem...was on a YV CR9 in January from PIT-CLT. Nice weather, about a 65 minute wheels up-wheels down time. A FA came on the PA shortly after takeoff and said "due to the short duration of this flight, we will not be offering any drink service". The forward FA then proceeded to sit down and read her People magazine for the duration of the flight. (we could see her in her jumpseat down the aisle)

Keep in mind...on our connecting flight from CLT-SAV (also on a YV CR9) we got a "full" beverage service...on a 30 minute flight!

I guess it just depends on the FA's...some of them want to work...others do not.



There are no stupid questions....only stupid people!!!
User currently offlineCubsrule From United States of America, joined May 2004, 23304 posts, RR: 20
Reply 3, posted (6 years 2 months 4 weeks 1 day 9 hours ago) and read 1781 times:



Quoting Jsposaune (Reply 2):
I guess it just depends on the FA's...some of them want to work...others do not.

 checkmark My experience with YV f/as demonstrates a stark contrast between the incredibly slothful lot and the bunch that actually want to serve pax (which, in my experience, comprises the vast majority of YV f/as).

Is there a provision in the US-YV contract that requires them to provide the US drink and food service? It seems to be the equivalent of a Dunkin Donuts franchise not serving coffee-- maybe not the most important part of the business, but an integral part nevertheless.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineJunction From United States of America, joined Mar 2005, 778 posts, RR: 0
Reply 4, posted (6 years 2 months 4 weeks 1 day 9 hours ago) and read 1767 times:

This is getting to be a real problem with regional carriers, and I have seen it on CO/ExpressJet as well. Sometimes between IAH and DAL or DFW they offer drinks and sometimes they don’t. There must be some sort of official cut-off time that would allow the F/A to announce "due to the short duration of the flight we will not be offering drink service,” and it would be nice if an actual F/A had more on this issue so we know what to expect. Otherwise it just seems to me like some of them don't want to work.

User currently offlineJETBLUEATASW From United States of America, joined Feb 2007, 56 posts, RR: 0
Reply 5, posted (6 years 2 months 4 weeks 1 day 8 hours ago) and read 1737 times:

unfortunately being a US airways fleet service employee on the mainline and shuttle divisions at LGA, and having friends that work for the express carriers such as Air Wisconsin, Colgan, Piedmont, etc, its rather annoying for both passengers and non revenue employees when they are supposed to be serving the drinks. this is why the express catering trucks always pass me by on the ramp. Anyways i have non revved on flights going from LGA to PHL which are as short as 24 minutes long or on flights that are as short as a US Airways shuttle going from LGA to DCA which can be anywhere to 30-35 minutes wheels up to ON GROUND, and some as long as a hour. it depends on if the flight attendants actually feel like working. Sad but the truth.


"DO ME A FAVOR WOULD YA, THE NEXT TIME U LAND A PLANE ON MY STRIP, BONE UP ON YOUR MORSE CODE"-Tom Berenger
User currently offlineCubsrule From United States of America, joined May 2004, 23304 posts, RR: 20
Reply 6, posted (6 years 2 months 3 weeks 6 days 10 hours ago) and read 1586 times:

Is there a US policy on complimentary drinks during IROPS? After a (fairly well-handled) 4.5 hour m/x delay yesterday, we got free drinks.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 2018 posts, RR: 0
Reply 7, posted (6 years 2 months 3 weeks 6 days 2 hours ago) and read 1495 times:



Quoting Junction (Reply 4):
This is getting to be a real problem with regional carriers, and I have seen it on CO/ExpressJet as well. Sometimes between IAH and DAL or DFW they offer drinks and sometimes they don’t. There must be some sort of official cut-off time that would allow the F/A to announce "due to the short duration of the flight we will not be offering drink service,” and it would be nice if an actual F/A had more on this issue so we know what to expect. Otherwise it just seems to me like some of them don't want to work.

I don't know at US Airways Express, but at NW Airlink, it's based on scheduled (block) time, not actual flight time. If the flight is scheduled for over 65 minutes, we are required to do a service. If the flight is under 65 minutes, it's service on demand. If we're caught doing a full service on a service on demand flight, we can get in a lot of trouble. If we're caught doing a service on demand on a full service flight we can also get into a lot of trouble. The biggest problem is places like SUX and FAR where it's 1:04 on certain flights and 1:07 on other flights. We may not offer full service on the 1:04 flight, but are required to do so on the 1:07 flight, which gives passengers very mixed results.



Good goes around!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 8, posted (6 years 2 months 3 weeks 6 days 2 hours ago) and read 1473 times:



Quoting Floridaflyboy (Reply 7):
but at NW Airlink, it's based on scheduled (block) time, not actual flight time. If the flight is scheduled for over 65 minutes, we are required to do a service.

That's why I wish it was all based on flight distance and disregards block time, which can vary from day-to-day. Distance provides a standard where it is much less room for deviation and provides a much more consistent product.


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