PlateMan From United States of America, joined May 2007, 923 posts, RR: 0 Posted (5 years 12 months 1 day 12 hours ago) and read 3239 times:
I know we have some very knowledgeable people and even B6 staff on here, so hopefully someone will know.
I am scheduled to fly on JetBlue from San Juan to JFK during Thanksgiving.
Got an e-mail today that my flight, scheduled at 2:40, is now at 5pm.....that just does not work and I had to meet people in NYC earlier. Problem is, all the early flights on DL, AA, etc. are sold out.
Should JetBlue compenstate me for the what I view as major delay? Should I even try..... It is in reality, a 2:20 delay.
First time JetBlue has screwed me over, they used to be able to do no wrong in my book, not any more.
B6MoneyGuyJFK From United States of America, joined Jun 2006, 231 posts, RR: 0
Reply 2, posted (5 years 12 months 1 day 12 hours ago) and read 3196 times:
I'm sorry that you feel screwed over. Unfortunately, schedules do sometimes change, and of course, it IS a major inconvenience.
A few years back I was sheduled to fly about noon on new years day. I got an email saying that the flight was now 7:00am (or there abouts) I called the airline, and explained that that time was just not convenient, and would they reaccomodate me on a flight later in the day.
I ended up being put on a 1pm fllight, which was much more acceptable.
My suggestion would be to call 1-800 Jetblue, and explain that the schedule changed, and see if they can put you on a flight thats more suited to your needs. It doesn't hurt to try that approach.
Sorry again for your plans getting fouled up.
Opinions are like @ssholes. Everyone has one, and everyone thinks everyone elses stinks!
Exactly. But don't be rude about it. Just explain the situation to the agent in a calm, professional manner. No one likes to be yelled at and treated like dirt because you scheduled a meeting so close to departure.
BayAreaBlue From United States of America, joined Jan 2007, 262 posts, RR: 0
Reply 7, posted (5 years 12 months 1 day 9 hours ago) and read 2993 times:
As mentioned earlier, call 1-800-JETBLUE and talk to a res agent. There should be a note in your PNR (that only B6 staff can see) that says the flight time had changed and that you were contacted via email. Kindly talk to the agent and explain the situation and why you had booked the original flight time. Then kindly see if they can move you to an earlier flight out of SJU (either n/s or via another city) that will get you to JFK at close to your original arrival time. B6 is usually pretty good about making a onetime change for schedule changes. If it sounds like the agent can't help (they sometimes just don't have the authority to move you to another flight), kindly ask for a supervisor and explain the situation and see what they can do. I can see you are upset about the change but when calling, just be calm and you will find that the customer service response should result to your liking.
PanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 8, posted (5 years 12 months 1 day 7 hours ago) and read 2917 times:
The longer out you schedule your itinerary and purchase your ticket the more likely you are to have a schedule change.
However, airlines are MORE than willing to work with you in your situation. Here's the best advice I can give:
Go to the JetBlue website and check itineraries on your route. See if there is an earlier flight(or later flight, if that fits your situation). Get the flight number and times ready, and have your confirmation number (as well as other travel details) ready.
Call JetBlue. Explain that you purchased a ticket hoping to get there at "X O'Clock", and now because of a schedule change, you are arriving a significant amount of time later.
Using your best telephone manners, ask the agent, "could I instead be re-booked on flight *** at "Z O'Clock instead of the flight the computer scheduled me for?" If there are seats available, the agent will almost always do it for you.
I'm almost certain I don't have to say this, but say "please" and "thank you". The agents have the power to make changes with no change fees, and they deal with enough people every day who don't have the slightest idea how anything in travel works. Being proactive by suggesting an alternate itinerary will be a most pleasant surprise, and good manners will add to the whole thing.
I have had itinerary changes such as what you are discussing on virtually every single airline. In every single case, without exception, I called the airline when there was a schedule change (and it was never to my liking). I explained that there had been a change, and I would like to be rescheduled for earlier/later flights. Never once was it EVER a problem.
This is not a customer asking for an itinerary change - this is a schedule change done by the airline, and there should not be any change fees assessed. Be ready with your new details, work WITH them - I'm sure you'll be delighted with the results!!
Best of luck, and please submit a trip report afterwards!! Happy Flying!!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
Lambert747 From , joined Dec 1969, posts, RR:
Reply 9, posted (5 years 12 months 1 day 5 hours ago) and read 2823 times:
Quoting PlateMan (Thread starter): Got an e-mail today that my flight, scheduled at 2:40, is now at 5pm.....that just does not work and I had to meet people in NYC earlier. Problem is, all the early flights on DL, AA, etc. are sold out.
How is a 2 hour schedule change something "major"?
When people think major they usually mean the flight is no longer operated on said date, or the difference is in excess of 6 or more hours from the originally scheduled flight time. The schedule change is within reason for all airlines. To my belief their is little if any compensation due.
Quoting PlateMan (Thread starter): First time JetBlue has screwed me over, they used to be able to do no wrong in my book, not any more
Schedule changes happen daily, it is a way of life for many people..
B6 714 SJU 1126am JFK 229pm
B6 744 SJU 1225pm MCO 236pm
B6 44 MCO 305pm JFK 549pm
There are other flights operational, combining that with the only 2 hour schedule change, and the airline in reality owes nothing, as they are getting you between your two markets, within a reasonable period of time. We dont have the right to ask for compensation when we are sitting on flights at LGA and JFK for hours on end with nowhere to go. So why is the feeling that something needs to be "compensated" so profound in a mere 2 hour schedule change?
SANFan From United States of America, joined Aug 2006, 5436 posts, RR: 12
Reply 10, posted (5 years 12 months 1 day 1 hour ago) and read 2719 times:
I think it has all been said already but I just wanted to add one thing. You didn't mention whether the earlier B6 flights are sold out or not but even if they are, I'm sure Blue rez will do all possible to get you on one of them. (That's what supervisors and their all-important "over-sell" ability are for!) It would not be out of line for you to ask for a seat assignment either -- even on an overbooked flight; that is why some seats are held back from the general seat-assignment inventory.
I notice a lot of the advice here is telling you to be overly polite when you call Blue. It certainly never hurts to be (under any circumstances -- heck, some of us are ALWAYS that way!) but in this case, after all, YOU are the one that has been inconvenienced and need an airline-caused problem fixed so just be pleasant and I am willing to bet this will all be taken care of quite easily.
And please, give us an update on how it goes. Good luck 'Man.