Bill From Switzerland, joined Jun 1999, 69 posts, RR: 0 Posted (15 years 6 months 2 weeks ago) and read 1470 times:
In few days I will fly from Zurich to Hong Kong and I bought a Cathay Pacific ticket. For this flight I will board a Cathay Pacific A340.
I received my ticket and I have just discovered that for the return I will fly a Swissair MD-11 !!
There is something that I don't understand : CX belongs to Oneworld alliance and SR has its own Qualiflyer Group. How can those 2 airlines reach an agreement ??
I bought a CX ticket. What will happen if I don't want to fly an MD-11 ?? Will Swissair be obliged to find me a flight on a Cathay Pacific plane (and pay a night in a hotel if the next flight with CX is the following day) ??
CO767-224ER From , joined Dec 1969, posts, RR:
Reply 1, posted (15 years 6 months 2 weeks ago) and read 1393 times:
Just because SR and CX are members of competing alliances doesn't mean they can't have a separate relationship for a specific route, such as ZRH-HKG. As for your dislike for the MD-11, I would doubt CX will pick up the tab. They are more likely to refund your ticket and invite you to contact a carrier whose codeshare partners/equipment choices are more to your liking.
XQF From , joined Dec 1969, posts, RR:
Reply 2, posted (15 years 6 months 1 week 6 days 20 hours ago) and read 1372 times:
Swissair also codeshares with Qantas and has just started with American, two founding members of oneworld, so the Cathay codeshare is not unique.
Also, from experience working for QF, i know we for one would not automatically rebook you on another flight just because you dont like the operating aircraft type unless you had an extreme reason (eg we used to rebook passengers from the Shorts 360 to the Dash8 quite a bit due to the fact that the SH6 was unpressurised if pax had valid medical evidence). For a start you have entered into a contract which will have a paragraph stating something like "the carrier reserves the right to substitute aircraft or airline, and schedules are subject to change without notice". It is unfortunate that you feel cheated, but as far as i am aware you have no legal come back to CX. Sorry!
p.s. Swissair is a fantastic airline, and the MD11 is a fantastic aircraft - so sit back, relax and enjoy the flight
LSZH From Switzerland, joined Feb 2010, 0 posts, RR: 0
Reply 3, posted (15 years 6 months 1 week 6 days 16 hours ago) and read 1357 times:
I don't see why you think Swissair should be obliged to rebook you and give you a night in a hotel. You bought a CX ticket and it's Cathay's agreement with SR which seems to bother you, not the other way around.
Generally, SR are very transparent about how they deal with codeshare flights. Once you know the system, it is obvious when buying a SR ticket, if a flight will really be on an SR plane or not. eg
Gardermoen From Australia, joined Jul 1999, 1525 posts, RR: 1
Reply 4, posted (15 years 6 months 1 week 4 days 9 hours ago) and read 1320 times:
Swissair are moving closer to joining OneWorld. As to how that will effect Qualiflyer I really do not know.
As you ticket will have "Issued by Cathay Pacific" at the top left of the coupons, you will be able to choose a CX flight(A340) or a codeshare flight using an SR MD11 .
There is no way SR or CX will pay accomodation costs just because you dont happen to like the aircraft.
Its good that you found out all this before you flew, because I know of angry passengers who get to the airport and only then find out they happen to be flying on another airline or aircraft that they dont happen to like. As a former employee in the airline industry, it used to be a common problem here in Australia where passengers were not informed of codeshare arrangements. That has changed though.