PeachAir From United States of America, joined Dec 2000, 364 posts, RR: 3 Posted (5 years 6 months 1 week 4 days 17 hours ago) and read 9828 times:
Summer schedule will offer BE customers full-flat beds to Heathrow
October 8, 2008
Customers flying in BusinessElite between the U.S. and London’s Heathrow Airport will enjoy a 180-degree full flat bed on every flight starting next summer. Customers also will enjoy a third daily nonstop flight between New York-JFK and LHR, operated by Air France as part of our joint venture agreement. The service will complement our two existing flights between JFK and LHR and one flight between Atlanta and LHR. These will give customers the scheduling flexibility of a morning, early evening or late evening departure.
“Delta continues to listen to our customers’ requests for enhanced service in the world’s major markets and we are pleased to add the consistency of 180-degree full flat beds to all Delta flights operating at the world’s No.1 business airport – Heathrow,” said Glen Hauenstein, e.v.p.-Network Planning and Revenue Management. “Introducing full-flat service onboard our 767 fleet will enhance our position in the highly competitive U.S.-Heathrow market.”
Next summer our flights between the U.S. and LHR will feature Boeing 767-400ER aircraft with 40 new 180-degree full flat beds in BusinesElite. The seats recline to 77-inch-long beds in a one-two-one configuration giving every BusinessElite customer direct aisle access. We’re reconfiguring seven of our 767-400 aircraft with the full-flat beds.
Lambert747 From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 6 months 1 week 4 days 16 hours ago) and read 9619 times:
Quoting Flpuck6 (Reply 3): Well, CO has already announced its new BusinessFirst concept ... I think not to be seen before next year ? So eventually the product will be in line, if not superior, it remains to be seen
Quoting CAL (Reply 1): I wonder HOW and IF Continental will respond.
The new DL Business Elite Thompson design offers more privacy and a more intimate cabin ambience than that of new to be debuted CO Business First seat. At the same time the new CO seat is more in line with the new UA seat.
Nycbjr From United States of America, joined Aug 2007, 447 posts, RR: 0
Reply 6, posted (5 years 6 months 1 week 4 days 16 hours ago) and read 9597 times:
Quoting Evan767 (Reply 4): So will these be on the 763's running between JFK and LHR?
the release says 767-400
Quoting PeachAir (Thread starter): Next summer our flights between the U.S. and LHR will feature Boeing 767-400ER aircraft with 40 new 180-degree full flat beds in BusinesElite. The seats recline to 77-inch-long beds in a one-two-one configuration giving every BusinessElite customer direct aisle access. We’re reconfiguring seven of our 767-400 aircraft with the full-flat beds.
Viscount724 From Switzerland, joined Oct 2006, 24061 posts, RR: 23
Reply 7, posted (5 years 6 months 1 week 4 days 15 hours ago) and read 9482 times:
Why are U.S. airlines almost always followers rather than leaders when it comes to these types of product improvements?
The only situation I can think of where a U.S. carrier was a leader was Pan Am's introduction of first class sleeper seats in the late 1970s or early 1980s (seats similar to current old-style business class seats) which forced many other major international airlines to do the same.
DL will be the first airline to offer the exclusive Thompson Suites in Economy Class.
Take it for what it is worth. While AA, CO, and UA rush to introduce nothing more than cocoon style seats in J, DL goes for an entire suite. While CO, AA, and UA do nothing to change domestic and international Y, DL changes the game.
CityofAthens From , joined Dec 1969, posts, RR:
Reply 13, posted (5 years 6 months 1 week 4 days 15 hours ago) and read 9255 times:
We shouldn't really complain when US airlines are improving their hard product (improving the morale and enthusiasm of some US airline cabin staff would be nice though!)
Let us at least be pleased that for once, rather than a race to the bottom, US airlines are striving to compete on the quality of their products ... true, given the competition on the route, Delta had to try harder ... but at least it's a move in the right direction!
Seven? Hmmmm.... wonder where else they'll go... Three turns to Heathrow doesn't require seven birds...
Quoting Lambert747 (Reply 10): The first US airline to operate nonstop scheduled service from the US to:
You Delta fanboys do well until you go overboard.
Starting a new route is NOT airline leadership. Any airline can operate between Peoria and Venezia. That doesn't make it a breakthrough airline.
Quoting Viscount724 (Reply 7): Why are U.S. airlines almost always followers rather than leaders when it comes to these types of product improvements?
And what, I suppose that Swissair is a huge innovator? I should says Swiss Int'l. Either way, Delta is flying a MUCH newer aircraft (the 777-232LR) than Swiss has to offer (A330? Late '80s technology).
We're not innovating like we used to, admittedly, because the airline business this side of the Pond isn't a particularly profitable business to be in.
I guess we're just resting on our laurels after having invented airborne coffee serving, airborne movie watching, and a few other innovations.
VV701 From United Kingdom, joined Aug 2005, 7255 posts, RR: 17
Reply 20, posted (5 years 6 months 1 week 4 days 8 hours ago) and read 7773 times:
Quoting PeachAir (Reply 26): You tell me then - what IS a breakthrough airline? With what criteria do YOU judge a "break through" airline. What in YOUR mind constitutes great airline leadership.
In the context used it seems to me that 'great airline leadership' means that a specific airline introduced a product innovation that, within a relatrively short period of time, a significant number of other airlines all over the world adopted. This would specifically exclude flying a new route for the first time or being a launch customer for a new aircraft type, even if that type proved to have wide acceptance after a few years.
So it could include cabin configuration, on-board service, innovative ticketing and a whole host of possibilities directly and indirectly related to customer service and / or product perception.
DLPhoenix From United States of America, joined Aug 2007, 414 posts, RR: 0
Reply 22, posted (5 years 6 months 1 week 4 days 7 hours ago) and read 7428 times:
How does the DL lie-flat compare with BA's CW and AA's J class?
If DL can offer a comparable product using an airframe that is optimal on TATL routes (Vs. T7s, 747s and A34x which perform better on longer routes) they have an edge in the LHR-NYC market.
This advantage will be unique to that market since FRA is served by competitors that can utilize the A333.
Panamair From United States of America, joined Oct 2001, 4792 posts, RR: 25
Reply 24, posted (5 years 6 months 1 week 4 days 6 hours ago) and read 7280 times:
Quoting DLPhoenix (Reply 33): How does the DL lie-flat compare with BA's CW and AA's J class?
Well, it's a little difficult to tell right now since the Thompson seats DL plans on using aren't actually in service yet (DL will be the first North American airline to introduce it while LX will be the first European airline), although from a configuration perspective, I would think that DL has an advantage in terms of 1-2-1 versus BA's 2-4-2 or AA's 2-3-2 (and AA's is not a full-flat, but an angled-lie-flat seat)
: Yes and UA offers a spacious F suite as well in its own separate cabin and the new suite is a very good product as is the new J seat on UA. Hardly wh
: when will jfk/atl - tlv get the new seats? Any plans for jfk - tlv to be upgraded to 777? I am sure DL is interested in upgrading, but do they have th
: Have DL refitted any of the cabins so far or they a feature of the new delivered ones only so far? Which aircraft are scheduled for the refit first?
: Because they don't have the money to do so, and people want the lowest fare here, most are not concerned with seats. But DL's new seat looks horrible
: The new J full-flat seats on the 764ERs (which are the ones we're talking about here, for the LHR flights), are not the same Suite seats (which you s
: What took Delta so long, they have been uncompetitive in the LHR market since they started last March.
: I'd bet you a hot fudge sundae that if NW announced tomorrow that they are going to put the same seat into their business class, you'd be jumping up
: You have a true window. You're just about a foot or so away from it. It really is no big deal and I would gladly trade off being 1" from a window for
: These seats look nice, but I have a few questions. First- these seats are differant than the ones planned on the 777 correct? And which seat will the
: There will be no F class for now. That idea is dead.
: Maybe he nonrevs on AA. Since I nonrev on DL, I haven't flown another airline in years.
: Yes, they are different than the 777 suites. The 777 suites are Contour Premium Solar suites, while these new 764ER suites are Thompson Vantage suite
: DL is installing new seats in Y on all international a/c beginning next-year-ish.... There will be no F. There are other priorities for now.
: 1. What will the 767-300er's get? the thompson or the contour? 2. will all 777 be fitted with the contour? 3. what is planned for 744? 4. Is the thomp
: Thompson. The Contour seats can only fit 3-abreast, making them impractical for the 767. I know that AC uses them on their 767s, however, in truth, t
: Like I said above, it's good to see the US carriers finally competing on some measure of quality (in this case, the hard product). The next step is tr
: For AC their new flat-bed seats aren't impractical. You have to keep in mind that AC had much more spacious 5-abreast seating on their 763s in the ol
: The seat is not their problem. It's their schedule, or lack thereof, that puts them at a disadvantage in the LON/NYC market. That said, I don't know
: I think on at least one of these TWA would beg to differ, i recall them operating 747s or L1011s from JFK-AGP back in the early-mid 80s, i would also
: By reading your posts, seems like competition from the other US carriers is the only one that means to you, keep in mind that in the international fi
: imagine 744 upperdeck gets thompson and lower deck gets contour. 1. when will DL put new configured 777 on atl - tlv? 2. any chance for second jfk -
: I would probably disagree. I am guessing that both decks will get the Contour suites, arranged in a 1-2-1 layout on the lower deck and a 1-1 layout o