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FR Sold Me "out Of Date" Food  
User currently offlineChamone From United Kingdom, joined Oct 2007, 18 posts, RR: 0
Posted (6 years 2 weeks 12 hours ago) and read 10690 times:

Hi All

Last Tuesday, 7th October, I flew for a day trip from BHX - DUB on Ryanair with my partner.
On the return trip we asked for some food, I had the Cheese & Ham Ciabatta and my better half ordered a Chicken Caesar Wrap. The stewardess promptly went to the galley and returned with the wrap and told me that the ciabatta was in the process of heating up.

My partner opened her wrap and began to eat. When she was about half way through the wrap she glanced down at the packaging and noticed that the "use by" date was 6th October.

Obviously we weren't very impressed and informed the crew who apologised and went to get another. Upon their return, 5 minutes later, the stewardess told us that ALL of the wraps, sandwiches, sub rolls and Ciabattas were also past their "use by" date.

Although I understand that it may on occasion be a simple error for the odd product to "slip through the net", I couldn't believe that all of those products could have been missed.

I then realised that after the cabin crew had discovered the problem they did not remove the other affected products from sale and continued through the cabin still offering them for sale. I also wondered whether that food had been on the aircraft all day - I do not know whether Ryanair actually restock in each turnaround (but I doubt it given the short turnaround time). In which case how many other people had been sold these products.

I haven't started this thread to simply whinge about FR, I am genuinely concerned about the potential for food poisoning and was wondering:
1. Whether anybody knows the FR restocking procedure (regarding turnarounds)?
2. Has experienced anything like this before (on FR or otherwise)?
3. What my best course of action should be (I have already emailed the head and deputy head of FR customer service - no response)?

Anything that anyone can offer is gratefully received.
Cheers.

49 replies: All unread, showing first 25:
 
User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 1, posted (6 years 2 weeks 12 hours ago) and read 10675 times:



Quoting Chamone (Thread starter):
and noticed that the "use by" date was 6th October

Nice, and all for the low, low price of only fifty odd pounds a piece!  Wink



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 2, posted (6 years 2 weeks 12 hours ago) and read 10680 times:

Was the Ciabatta packed in a sort of plastic bubble packing? I remember that LX used to use them on their BOB, the food is sealed with some sort of gas that makes keeps it fresh and edible for days even weeks.


SAS Plus is Business Class made faux!
User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 3, posted (6 years 2 weeks 12 hours ago) and read 10666 times:



Quoting LH4116 (Reply 2):
Was the Ciabatta packed in a sort of plastic bubble packing? I remember that LX used to use them on their BOB, the food is sealed with some sort of gas that makes keeps it fresh and edible for days even weeks.

Mate, given that it was past its stated 'use by' date that's pretty irrelevant! (not to mention illegal).



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineChamone From United Kingdom, joined Oct 2007, 18 posts, RR: 0
Reply 4, posted (6 years 2 weeks 12 hours ago) and read 10646 times:



Quoting LH4116 (Reply 2):
Was the Ciabatta packed in a sort of plastic bubble packing? I remember that LX used to use them on their BOB, the food is sealed with some sort of gas that makes keeps it fresh and edible for days even weeks.

To be honest, I don't know, I didn't go to the galley and couldn't see from where I was sat.
To me, it doesn't matter whether it would last for weeks, it is still a criminal offense to sell anything after its "use by" date, and it is always a worry concerning fresh/chilled products.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19236 posts, RR: 52
Reply 5, posted (6 years 2 weeks 11 hours ago) and read 10570 times:

Odd. Wouldn't expect that to happen for any product, let alone a number of them.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 6, posted (6 years 2 weeks 11 hours ago) and read 10527 times:

How often and when are those FR planes catered. I have never ever in my entire life seen a FR plane get catered. Do they use the galleys as some sort of flying warehouses?


SAS Plus is Business Class made faux!
User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1887 posts, RR: 42
Reply 7, posted (6 years 2 weeks 11 hours ago) and read 10464 times:
AIRLINERS.NET CREW
CHAT OPERATOR

I doubt that 1 day old food is gonna harm you, (unless raw fish) usually the dates are advisory and it still remains eatable for a few days. However I completely agree that it is a bad thing FR has been selling it!


Nothing's worse then flying the same registration twice, except flying it 4 times..
User currently offlineNorthwestair From Poland, joined Jul 2001, 648 posts, RR: 4
Reply 8, posted (6 years 2 weeks 11 hours ago) and read 10345 times:

Man I eat so much stuff that is a day past the experation date that it's unreal. I actually buy some products that are a day or 2 past the experation date because they sell them cheaper to me and I save a lot of money. If it was a week or 2 past the date then I would say there might be a problem, but 1 day is not a big deal. You won't hear me bashing FR over this.


I don't care who you fly just as long as you fly
User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 9, posted (6 years 2 weeks 11 hours ago) and read 10305 times:



Quoting Northwestair (Reply 15):
You won't hear me bashing FR over this.

Firstly, you won't catch FR selling you expired food cheaper. Secondly, doesn't really matter if you plan to bash them or not - it is against the law and is therefore not allowed. End of story.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineChamone From United Kingdom, joined Oct 2007, 18 posts, RR: 0
Reply 10, posted (6 years 2 weeks 11 hours ago) and read 10288 times:



Quoting Northwestair (Reply 15):
Man I eat so much stuff that is a day past the experation date that it's unreal. I actually buy some products that are a day or 2 past the experation date because they sell them cheaper to me and I save a lot of money. If it was a week or 2 past the date then I would say there might be a problem, but 1 day is not a big deal. You won't hear me bashing FR over this.

Just to clarify Northwestair, there are usually one of three dates printed on food products:

Best Before - just means that will taste its best before this date.

Display Until - must be taken off sale at this date but can still be ok to eat/freeze until a later date.

Use By - must be sold & consumed by this date. If not it must be destroyed and it is illegal to sell. This is the situation here.


User currently offlineOa260 From Ireland, joined Nov 2006, 27122 posts, RR: 60
Reply 11, posted (6 years 2 weeks 10 hours ago) and read 10208 times:



Quoting Chamone (Reply 17):
Just to clarify Northwestair, there are usually one of three dates printed on food products:

Best Before - just means that will taste its best before this date.

Yes Tesco's and other stores sell off cheap food that has an expiry date for that day only. If the date was 11th October and the sticker said 10th October then it is illegal to sell and carries big fines if they do and are caught.

If airlines are going to sell heated food and things that contain meat/fish/dairy then they must adhere to the strictest food safety requirements.


http://www.fsai.ie/legislation/eu_hygiene_regs/index.asp


User currently offlineDLPMMM From United States of America, joined Apr 2005, 3594 posts, RR: 10
Reply 12, posted (6 years 2 weeks 10 hours ago) and read 10117 times:



Quoting Chamone (Reply 22):
Can do, go here (or any other local authority in the UK for that matter - just the first one from google):

Interesting.

The USA does not have the same type of laws except for baby formula.

GOVERNMENT GUIDELINES. What does the government say? The Food & Drug Administration, which regulates packaged foods and drugs, only requires a use-by, or expiration, date on infant formula. That's because formula must contain a certain quantity of each nutrient that is described on the label. And if formula is stored too long, it loses its nutritional quality, and also separates or form lumps that will clog the bottle nipple.

The Agriculture Dept., which regulates fresh produce and meats, only requires labeling of the date when poultry is packed at the farm. However, many manufacturers are allowed to also add sell-by or use-by dates. "Grocery stores that grind their own meat can add their own package labels," says USDA spokesman Steve Cohen.


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 13, posted (6 years 2 weeks 10 hours ago) and read 10186 times:

Considering the flight was on 10/7 and the sell by was 10/6, it was probly catered a day or so earlier, diddnt get sold on the 6th and they just kept in on the plane for another flight by accident. Not the end of the world. If this were the 17th or say end of this month, then id be a bit concerned. No one has died from eating food that is 1 day past the exp date.


Doors open, right hand side, next stop is Springfield.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4273 posts, RR: 51
Reply 14, posted (6 years 2 weeks 10 hours ago) and read 10141 times:



Quoting Oa260 (Reply 12):
If they sold you that in Tesco's you could sue them !!

Don't visit the Dutch major supermarket 'Albert Heijn' then. On every visit I do in their stores, I can have a handful of 'out of date' products, especially the prepacked veggies, meat and other fridge products. And they just don't care...



"The whole world steps aside for the man who knows where he is going"
User currently offlineOa260 From Ireland, joined Nov 2006, 27122 posts, RR: 60
Reply 15, posted (6 years 2 weeks 9 hours ago) and read 10068 times:



Quoting Airbuseric (Reply 27):
I can have a handful of 'out of date' products, especially the prepacked veggies, meat and other fridge products. And they just don't care...

And does the Netherlands not have the same laws as Ireland/UK? That sounds very strange.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19236 posts, RR: 52
Reply 16, posted (6 years 2 weeks 9 hours ago) and read 9951 times:

Whatever, it obviously should not have occurred. That it did materalise raises numerous questions, the answers to which might prove very insightful.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineEmbajador3 From Spain, joined Aug 2006, 318 posts, RR: 0
Reply 17, posted (6 years 2 weeks 6 hours ago) and read 8855 times:

Ryanair's aircraft get catered everyday. Non-sold deli snacks are removed and replaced by fresh ones. This could be just a mistake by the catering company. I doubt that FR or any other airlines would sell outdated food to their pax. If i were you, i'd rather send a complain to FR than to post another FR bashing thread.
Just my opinion...



Flying Together
User currently offlineDano1977 From British Indian Ocean Territory, joined Jun 2008, 501 posts, RR: 0
Reply 18, posted (6 years 2 weeks 6 hours ago) and read 8786 times:

Out of date food is my speciality...well i work as a consultant on health and safety issues in the food industry.

I dont care if it was "only" 2-3 days out of date, it shouldn't have been sold, and been stock rotated out of the supply chain for human consumption, No excuses!.

I have met the same attitude from other people, and personally i feel these people are a danger and should either be retrained or get another job outside the industry.

If the OP wants to take it further, than he has every right to do so under the Food Safety Act. I would suggest you contact your local Enviromental health officer. But it will be hard to prove if you don't have evidence

[Edited 2008-10-11 17:58:28]


Children should only be allowed on aircraft if 1. Muzzled and heavily sedated 2. Go as freight
User currently offlineBae146tom From United Kingdom, joined Sep 2004, 228 posts, RR: 4
Reply 19, posted (6 years 2 weeks 5 hours ago) and read 8558 times:

hey guys!
Bein ex FR crew my self i know all to well about this.. the bars are most definatly not 'restocked' on turn around.
Out of date products arnt unusal for me either they were almost every flight i would operate some bein discusting states and usually unedibal and all sorts of complaints would come back.. the food is sat in a non cooled storage unit all day long.. often from 6am in the morning till 11pm at night..
hope this has answered your quries
Reguards
Tom


User currently offlineDano1977 From British Indian Ocean Territory, joined Jun 2008, 501 posts, RR: 0
Reply 20, posted (6 years 2 weeks 5 hours ago) and read 8330 times:



Quoting Bae146tom (Reply 44):

If what you say is true, then it is truly disgusting, and no amount of excuses would ever make it right, it doesn't matter if its a ham and swiss deli sandwich or a fillet mignon.

Bad food puts people into hospital (a friend of mine was in hospital for 6 months due to comtaminated food) and in severe cases kills.

On the flip side, BOB food and drink on Ryanair is a necessary avenue of income, and i'm suprised that they (if indeed the accusations are true) allow it to fall to those poor standards.



Children should only be allowed on aircraft if 1. Muzzled and heavily sedated 2. Go as freight
User currently offlineDocLightning From United States of America, joined Nov 2005, 19954 posts, RR: 59
Reply 21, posted (6 years 2 weeks 4 hours ago) and read 8196 times:



Quoting Dano1977 (Reply 30):
Bad food puts people into hospital (a friend of mine was in hospital for 6 months due to comtaminated food) and in severe cases kills.

OK. I'm not sure what food poisoning, other than perhaps severe botulinum poisoning, puts you in the hospital for 6 months. I'm really scratching my head on this one.

Quoting DLPMMM (Reply 24):
I was just reacting to everyone stating it was a criminal law case. I knew in the USA it would be considered a civil case at best, and only if someone got sick as a result of eating the food.

It's not a crime and it wouldn't hold up in a court of law unless the plaintiff could claim damages. However, it would lead to at minimum a sharp warning from the authorities, if not a fine. And a "sharp warning" isn't so bad. Unless you get a few "sharp warnings," in which case, you lose your license.


User currently offlineCVG2LGA From United States of America, joined Feb 2005, 633 posts, RR: 1
Reply 22, posted (6 years 2 weeks 4 hours ago) and read 8189 times:

Did you eat it?
Did you get sick?

If 'No' & 'No' then quit complaining. The least they could do is refund the $ though. But As I understand it you'd have better luck getting a quarter from a bum then you would Ryanair.

I'm sure it was a simple mistake that was loaded onto the aircraft and that Ryanair did not knowingly try to sell people expired food. As other have mentioned it is illegal.

Tchau

DA-



They don't call em' emergencies anymore. They call em' Patronies.
User currently offlineDocLightning From United States of America, joined Nov 2005, 19954 posts, RR: 59
Reply 23, posted (6 years 2 weeks 4 hours ago) and read 8100 times:



Quoting CVG2LGA (Reply 23):
If 'No' & 'No' then quit complaining. The least they could do is refund the $ though.

If it ended there then I'd be fine with it. Oops, a F/A forgot to check the expiration date. I mean, I guess they should check it, but they're F/A's, not food inspectors.

The problem is that the OP states that they kept selling it!


User currently offlineAviator86 From Australia, joined Jul 2008, 45 posts, RR: 0
Reply 24, posted (6 years 2 weeks 4 hours ago) and read 8036 times:

That is quite disturbing, considering the fact that you have to pay like 5 Euros for a small, outdated wrap.

25 Dano1977 : It was from E-Coli, The restaurant where she ate didn't have adequate chilled storage, so cooked meats were in with raw meat. She developed "hemolyti
26 Post contains links GuitrThree : Which has absoulty NOTHING to do with the age of the product, especially being 12 hours "out of date." You will NOT get permanent kidney damage from
27 JetJeanes : I can assure you that would not have happened on a carrier in the U.S.. It would be unheard of Since they dont serve meals..
28 Luv2cattlecall : Wow...nice way to assume. I've seen food far from the expiry date on FR many times - which invalidates your theory that they purposefully purchase fo
29 Maxisno1 : That is correct if it is a 'best before' date, but this is a 'use by' date. I would write them a letter - you do have a right to be concerned because
30 JetJeanes : When eastern airlines shut down they had warm meals in the bins when the word was given to shut down. as new owners of the aircraft came around like o
31 ABQ747 : Continental?
32 Jetdeltamsy : in an operation as vast as Frontier Airlines, this is bound to happen from time to time. While they try to keep tabs on these things, Ii occurs on fl
33 JOEYCAPPS : I second that notion... Airlines in general; much less ULCC's and LCC's, utilize their aircraft to the fullest potential. Very possible that the cate
34 SFOnative : True, but I think this might be a bit of an extreme comment for this particular thread.... So if the food in question was sold on October 6th, at 11:
35 Leskova : Frontier is F9. FR is Ryanair. While it may sound pretty dumb (at least it does to me), yes, that's the case. Those dates are on there for a reason,
36 SFOnative : While I agree on the legality part, my comment was not addressing this aspect in any way. I was addressing the poster who was suggesting that eating
37 Chamone : Although I do appreciate that if it was only a FEW hours I wouldn't mind so much, but this flight departed Dublin at 18:30 local and I believe that t
38 Astockla : I think its attitudes like this that Ryanair thrive upon - this is how they get away with what they do. No matter what your opinion it is completely
39 SATX : Yeah, it probably shouldn't have happened, but the poster didn't get sick from the sounds of it, so why all the bellyaching? Instead of complaining to
40 BrianDromey : The rate of crew retention at FR is extremely low. It is not unusual for crews to move on after a relatively short period of time. Crew with FR is a
41 SOBHI51 : At your own home it is your choice to eat what you like.Still it is not legal to sell any food item after the sell by date,being a minute,an hour,a d
42 777236ER : The larger problem is that this is indicative of a worrying culture at Ryanair. If flight attendants, and the airline in general, seem happy to serve
43 LJ : In The Netherlands it is not illegal to sell food beyond the "out of date" date. However, most supermakets don´t sell them. BTW My "Alber Heijn" doe
44 Dano1977 : Ohhh holster them guns. If you re-read my post correctly i never mentioned out of date food, i said bad food. Now perhaps i didn't make myself clear
45 Brilondon : Well that's all fine and good. If they (Ryanair or any airline) sold food that was out of date they would find that they are liable for any person th
46 Cumulus : Under what Law, the Nationality of the Carrier, U.K as the flight originated from BHX - which?!
47 EDICHC : Incorrect, foodstuffs not containg fresh produce are often labelled 'best before' which is advisory. Foods containing fresh produce are labelled 'use
48 SFOnative : Please refer to my last post where I responded to another user who brought up the VERY SAME comment. Again, this was not the point of my comment.
49 DLPMMM : Interesting, So the laws in the Netherlands are like the laws in the USA on this matter. Obviously this is not an EU wide health and safety mandate t
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