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Airtran Offering Upgrades To Business In Flight  
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Posted (6 years 1 month 1 week 2 days 1 hour ago) and read 4578 times:
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Airtran is going to start offering J upgrades in flight. Pax are going to be charged via the hand held credit card reader.

I think it's a great idea for ancillary revenue, though I'm not sure how many will take them up on it - but since it's costing them virtually nothing to implement this, it can't hurt.

http://www.ajc.com/services/content/...ss/stories/2008/10/17/airtran.html


When you have to breaststroke to your connecting flight...it's a crash!
17 replies: All unread, jump to last
 
User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 1 month 1 week 2 days 1 hour ago) and read 4535 times:

An old manager of mine at FL used to go down the aisles and accept cash upgrades when the plane was getting ready to depart. That was one of the more stranger things I've seen during my tenure in the business. He used to hand me the cash and when I would question what passenger was this taken from, he rarely knew.  Yeah sure

User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 2, posted (6 years 1 month 1 week 2 days 1 hour ago) and read 4531 times:

It does make a great deal of sense. But, surely, they offer the same thing at check in?

Dave



Can I have a mojito on this flight?
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 3, posted (6 years 1 month 1 week 2 days 1 hour ago) and read 4493 times:
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Quoting Davescj (Reply 2):
It does make a great deal of sense. But, surely, they offer the same thing at check in?

Dave

Yep, still offering at checking, and at the gate area. As much as I like FL, every time I go through ATL and get mobbed by the credit card people, looked at funny by those Danica signs, and offered the chance to buy an upgrade 2 or 3 times over the intercom thing, I expect Billy Mays to introduce himself as our captain - though the BR715s would chop things much better than any of the crap he's shilled!

Quoting MSYtristar (Reply 1):
An old manager of mine at FL used to go down the aisles and accept cash upgrades when the plane was getting ready to depart. That was one of the more stranger things I've seen during my tenure in the business. He used to hand me the cash and when I would question what passenger was this taken from, he rarely knew. Yeah sure

Would would he/you do with the money? If it got turned in, sure would give the accountants a headache I would think!



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineAV8orWALK From United States of America, joined Nov 2006, 187 posts, RR: 0
Reply 4, posted (6 years 1 month 1 week 2 days 1 hour ago) and read 4469 times:

I would think the only people that might take them up on this would be the last-minute traveler that got stuck in a middle seat between a couple "customers of size", each of whom spill over into said travelers' seat. Coughing up $40 or $60 for 2 hours of comfort might seem like a great idea. I'd sure welcome the opportunity.

The flight attendants will probably be able to spot the agony on the faces of those wishing to participate.

Cheers!
Drew MCO



The safest place to be in an airplane crash is on the ground.
User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 1 month 1 week 2 days ago) and read 4467 times:



Quoting Luv2cattlecall (Reply 3):
Would would he/you do with the money?

So I could add the sale to a passenger's record so the station would have a record of accepting it. That way when the bank deposits are done each night there isn't any extra unaccounted for cash. Therefore, no questions to answer. It was still sort of shady I thought.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5913 posts, RR: 11
Reply 6, posted (6 years 1 month 1 week 1 day 21 hours ago) and read 4287 times:

Is FL's business product worth upgrading to inflight? No food, no IFE, and a rock-hard seat with limited recline, in my experience.
Will people do this once and then say, 'no thanks,' or will they get repeat upgrades this way?
Will they charge more for longhaul upgrades? The article says $49-$99, I assume based on duration?

The AirTran spokesman in the article even used the words, "I don’t want to be, you know, crammed in the back." Odd choice of words for an airline rep.

And, this bit:
"Those who buy upgrades on board miss out on the benefits of early boarding and pre-departure drinks, Hutcheson said."

So what exactly DO you get for your upgrade? Legroom?


User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 7, posted (6 years 1 month 1 week 1 day 20 hours ago) and read 4222 times:



Quoting AA737-823 (Reply 6):
No food, no IFE, and a rock-hard seat with limited recline, in my experience.

No IFE? I guess you don't consider the inflight audio provided by XM Satellite Radio to be IFE? Still more than what some legacy carriers offer in terms of IFE.

In some ways, this makes sense. This new thing is actually geared towards those who perhaps do not travel on FL too often and are really unaware of the Business Class upgrade option. Someone may be hesitant to pay for the upgrade without seeing the seats (I mean after all, you don't buy a car without looking at it and taking it for a test drive.).


User currently offlineOa260 From Ireland, joined Nov 2006, 27248 posts, RR: 60
Reply 8, posted (6 years 1 month 1 week 1 day 20 hours ago) and read 4181 times:



Quoting MSYtristar (Reply 1):
An old manager of mine at FL used to go down the aisles and accept cash upgrades when the plane was getting ready to depart.

I once did that onboard an Air Transat flight from PUJ-YYZ on a L10-11. The FA came down to us and moved us up after boarding had been completed. I think they were full but had 3 no shows.


User currently offlineStratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 5
Reply 9, posted (6 years 1 month 1 week 1 day 19 hours ago) and read 4167 times:



Quoting AA737-823 (Reply 6):
Is FL's business product worth upgrading to inflight? No food, no IFE, and a rock-hard seat with limited recline, in my experience.
Will people do this once and then say, 'no thanks,' or will they get repeat upgrades this way?
Will they charge more for longhaul upgrades? The article says $49-$99, I assume based on duration?

It is no different than the other domestic product has in fact Airtran has a BETTER product than NWA atleast AirTran has XM radio and Airtran upgrade are significantly less than any other domestic airline out there. You try upgrading on UA or AA for 49 bucks and you will get nothing better on AA or UA than you will on FL. I think it is a brilliant idea. I always take the upgrade at check in when I fly them...

Quoting Luv2cattlecall (Reply 3):
every time I go through ATL and get mobbed by the credit card people,

That is the one thing I hate about going on them through ATL....Do you know those credit cards they are getting people



NWA THE TRUE EVIL EMPIRE
User currently offlineStratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 5
Reply 10, posted (6 years 1 month 1 week 1 day 19 hours ago) and read 4155 times:

I meant to say those Airtran credit cards are getting 24 percent interest...No wonder they mob people in the terminal..


NWA THE TRUE EVIL EMPIRE
User currently offlineCaptaink From Mexico, joined May 2001, 5109 posts, RR: 12
Reply 11, posted (6 years 1 month 1 week 1 day 15 hours ago) and read 3984 times:



Quoting MSYtristar (Reply 5):
So I could add the sale to a passenger's record so the station would have a record of accepting it. That way when the bank deposits are done each night there isn't any extra unaccounted for cash. Therefore, no questions to answer. It was still sort of shady I thought.

I think he meant, after collecting the money, how would you add to your sales, without knowing which passenger it was taken from, or would you just use whichever reservation for the sake of accountability in your sales?



There is something special about planes....
User currently offlineAv8rDAL From United States of America, joined Jan 2004, 463 posts, RR: 1
Reply 12, posted (6 years 1 month 1 week 1 day 14 hours ago) and read 3909 times:

Suppose I am initially happy with my FL coach seat purchase, but halfway into the transcontinental flight the Angry Infant & Toddler Symposium gets under way and I decide to upgrade to the front for quiet comfort and a couple drinks. Would it be pro-rated?


Maintain thine airspeed, lest the Earth rise up and smite thee.
User currently offlineStratosphere From United States of America, joined Sep 2007, 1653 posts, RR: 5
Reply 13, posted (6 years 1 month 1 week 1 day 14 hours ago) and read 3900 times:



Quoting Av8rDAL (Reply 12):
Suppose I am initially happy with my FL coach seat purchase, but halfway into the transcontinental flight the Angry Infant & Toddler Symposium gets under way and I decide to upgrade to the front for quiet comfort and a couple drinks. Would it be pro-rated?

That is EXACTLY why I get the upgrade BEFORE departure....Kids drive me crazy.



NWA THE TRUE EVIL EMPIRE
User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 14, posted (6 years 1 month 1 week 1 day 10 hours ago) and read 3793 times:

FL doesn't offer a terrible biz product. It gets a 1st class seat and free drinks. And for what AA, UA, NWA, and DL offer on a similar route length that I would be on, it seems reasonable to me.

Would I pay it? probably not.

As to making money, Kingfisher in India has on board auctions (silent, Thank God). You bid on XYZ object (listed in the inflight mag) and hand the bid to the FA. Some objects have a base bid, others don't. Sort of like duty free, but "set your own price." I'm waiting for that to start in the US.

Dave



Can I have a mojito on this flight?
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5913 posts, RR: 11
Reply 15, posted (6 years 1 month 1 week 1 day 10 hours ago) and read 3780 times:



Quoting Stratosphere (Reply 13):
That is EXACTLY why I get the upgrade BEFORE departure....Kids drive me crazy.

Haha. It depends on the kid. I sat next to a GREAT kid on a recent 7-hour Delta flight. His mom was across the aisle. She suggested to him, "Son, why don't you put your seat back and take a nap?" And HE DID IT!!!!! GO FIGURE!!! I NEVER would have gone for that.
But yes, I have been miserable a few times due to screaming babies, especially during descent when their ears start to hurt. Not really anything anyone can do, so I usually just grit teeth and bear it.

Quoting Stratosphere (Reply 9):
It is no different than the other domestic product has in fact Airtran has a BETTER product than NWA

No argument there. I won't soon fly NWA again. But that's another story... still need to do that trip report!

Quoting Srbmod (Reply 7):
I guess you don't consider the inflight audio provided by XM Satellite Radio to be IFE?

For some reason, I thought that not all of their planes had it. I've had access to a couple of their 737s in the past, and the armrests simply had stickers that said, "XM Sat radio coming soon!"


User currently offlineANstar From United Kingdom, joined Nov 2003, 5302 posts, RR: 7
Reply 16, posted (6 years 1 month 1 week 1 day 8 hours ago) and read 3745 times:



Quoting AA737-823 (Reply 6):
So what exactly DO you get for your upgrade? Legroom?

For me this is one of the main reasons for upgrading... and for $50 or so bucks it is well worth it.


User currently offlineManfredj From United States of America, joined Mar 2007, 1132 posts, RR: 0
Reply 17, posted (6 years 1 month 1 week 1 day 3 hours ago) and read 3353 times:

It think it's embarrassing to be honest. Sitting there in a coach seat, handing the FA your credit card, then picking up your belongings and walking up the isle to your "quasi" first class seat in front of 100 eyes wondering what the hell your doing.

It's embarrassing to the passenger, and it's an embarrassment to the airline and it's way of conducting business. You either have the cash and foresight to do it when you buy your ticket, or you don't. Just another turn in the wrong direction for what used to be a classy and prestigious industry.



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