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Cancelled Flights & FF Points  
User currently offlineGardermoen From Australia, joined Jul 1999, 1529 posts, RR: 1
Posted (16 years 9 months 1 week 17 hours ago) and read 1287 times:

I had a friend who was flying out of Perth to Singapore on Qantas recently and the flight was cancelled. So they transferred her on to a Singapore Airlines flight that left at the same time. Does anyone know if QF will still honour pax with frequent flyer points for their sectors even though pax was transferred to another airlines flight? I have a gut feeling they will, but if someone could give me a better idea that would be great. And does this apply for all airlines.

4 replies: All unread, jump to last
User currently offlineHeisan67 From , joined Dec 1969, posts, RR:
Reply 1, posted (16 years 9 months 6 days 13 hours ago) and read 1252 times:

I experienced the same with SAS. Their flight was cancelled and I was transfered to KLM. I still got my Eurobonus points from SAS. I know this is common policy in Norway.

User currently offlineL1011 From United States of America, joined May 1999, 1727 posts, RR: 8
Reply 2, posted (16 years 9 months 6 days 9 hours ago) and read 1249 times:

I ran into this a couple of years ago. I was supposed to fly from Singapore to Seattle with a stop in Tokyo on Northwest. It seems that even though my flight had the same flight number from SIN to SEA, a different aircraft was to fly the sector from NRT to SEA, and I missed it due to the SIN to NRT sector being late. Northwest had me rebooked on United from NRT to SFO to SEA. I asked Northwest if I would still get Northwest frequent flier miles, since it was my intent to fly Northwest, and it was not my choice to fly United. I told them I was counting on these miles because I had planned on using them for a free trip on Northwest from RIC to ANC, and without them I couldn't make that trip. Northwest told me no, that they wouldn't award me miles for a segment I hadn't flown, no matter what the reason. They said that I would get United miles, if I belonged to United's program.

A couple of months later, I got my mileage statements from Northwest and United. Even though Northwest had told me otherwise, they had credited me with full mileage from Singapore to Seattle, even though I had only flown with them from Singapore to Tokyo. And United had credited me with mileage from San Francisco to Seattle. They didn't give me credit from Tokyo to San Francisco. I sent them my boarding pass, but they wouldn't accept it as proof that I had made the flight. They said I also needed to send them the passenger receipt of my ticket. Since I never had a United ticket, I couldn't do that, so I let it drop. I figured I had received more than I was entitled to anyway. I had full Northwest mileage plus partial United mileage. But why did Northwest's agents tell me I wouldn't receive Northwest mileage when I did receive it? Don't they know how their own program works?

Bob Bradley
Richmond, VA

Fly Eastern's Golden Falcon DC-7B
User currently offlinePhilly phlyer From United States of America, joined May 1999, 317 posts, RR: 1
Reply 3, posted (16 years 9 months 6 days 9 hours ago) and read 1246 times:

Most Domestic airlines have the policy that they will not give FF miles if they have to bump you to another carrier. The theory is that the miles go with who is getting the revenue (ie: who you end up flying).

My experience, however, is that you generally get the miles. In the last year out of Philadelphia, I have been bumped from U to UAL (arriving flight too late for me to make a connection), UAL to U (mechanical) and NW to U (flight cancelled because of weather at originating city). In the first two situations, I got both U miles and UAL miles. In the third situation, I didn't get the NW miles but, since I got the U miles, I didn't care.

User currently offlineDw From South Korea, joined Nov 2012, 0 posts, RR: 0
Reply 4, posted (16 years 9 months 6 days 2 hours ago) and read 1239 times:

I've found it to be hit-or-miss with experiences this year. When I was transferred to another carrier from UA due to delays, the gate agents told me I could not get UA miles for the trip-- yet I ended up calling up MileagePlus and sending them my ticket receipt and boarding pass for the other airline, and the mileage was credited. On one occasion I was transferred to CO and they also gave me miles to my NW account; on the other I was transferred to NW, and they didn't.

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