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Delta Now Adding Fees For Certain Seats  
User currently offlineJetstar From United States of America, joined May 2003, 1662 posts, RR: 10
Posted (6 years 1 month 3 weeks 2 days 23 hours ago) and read 11457 times:
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Delta just started a program called Choice Seats where you have to pay an extra fee to sit in an exit row or other designated Choice Seats. These seats will be made available 24 hours before check in and must be booked at that time and the fee paid, Medallion members will be except from the charge.

I checked with Delta and they do not yet know the cost, but it will vary with the length of the flight.

If a seat is available at the gate, the passenger who has a regular seat booked will be placed on standby and if the seat is not sold then they will get the Choice Seat free, if it is sold, then they will sit in their previously assigned seat.

Right now it is on only selected flights, but I was told it will be made system wide shortly. I noticed it because I am booked on a flight to LAX and as of last weekend it did not show on the seat map, but today when I checked today if any exit row seats opened up it was there. Delta puts a dollar sign on these seats to show they require an extra fee.

It also applies to Medallion members because previously we could book these seats at the time of the reservation is made, now medallion members will have to wait the same 24 hours before the flight to be able to re-book to these seats.

Previously medallion members could book these seats at the time the reservation is made, but no more.

Some seats are still called preferred, usually up towards the front of the coach cabin and they are still available to medallion members at booking, but the good seats are now for sale.

It looks like Delta is going the way of some other airlines to raise revenues and taking away a major perk from their loyal medallion members

60 replies: All unread, showing first 25:
 
User currently offlineJkj777 From United States of America, joined Aug 2007, 398 posts, RR: 0
Reply 1, posted (6 years 1 month 3 weeks 2 days 23 hours ago) and read 11362 times:

WOW, I cannot believe that this is happening.........I just checked the Delta website and have not seen anything on the seat map or general info about this. As a gold medallion, I would be pissed if I had to wait for an exit row seat...........If this is true, it is really going to ruffle a lot of peoples feathers.

[Edited 2008-10-28 13:16:03]

User currently offlineNycbjr From United States of America, joined Aug 2007, 447 posts, RR: 0
Reply 2, posted (6 years 1 month 3 weeks 2 days 23 hours ago) and read 11318 times:

ugh I hope there is a bit of a backlash.. I mean if they were adding a premium economy seat or something I could see this, but to pay extra to sit up front of in an exit isle? no thanks.

come on delta you were doing so well with service!!


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7564 posts, RR: 8
Reply 3, posted (6 years 1 month 3 weeks 2 days 22 hours ago) and read 11245 times:

This news is about two weeks old now.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 4, posted (6 years 1 month 3 weeks 2 days 22 hours ago) and read 11210 times:

All FAQ's here..
http://www.delta.com/help/faqs/coach_choice/index.jsp#medallion

Seat selection is FREE for medallion members.


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 1 month 3 weeks 2 days 22 hours ago) and read 11203 times:



Quoting Nycbjr (Reply 2):
ugh I hope there is a bit of a backlash.. I mean if they were adding a premium economy seat or something I could see this, but to pay extra to sit up front of in an exit isle? no thanks.

Then a solution would be to simply not pay the fee.

Quoting Jetstar (Thread starter):
and taking away a major perk from their loyal medallion members

Maybe so, but it can't be ignored that these flyers you describe are not so much loyal to Delta (or any other airline) as much as they are only loyal to the freebies obtained. This is clearly seen in the case of outrage being shown when any of these are reduced, or the threat to reduce them and the haste/threat to switch to another airline. In my book, 'loyal flyers' would see their airline trying to make ends meet/profit especially in these difficult economic times.
As I've repeatedly said, these 'frequent flyers' are quite vocal that airlines should charge fees to increase revenue......providing it doesn't include them.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5947 posts, RR: 11
Reply 6, posted (6 years 1 month 3 weeks 2 days 22 hours ago) and read 11067 times:



Quoting AirNZ (Reply 5):
Maybe so, but it can't be ignored that these flyers you describe are not so much loyal to Delta (or any other airline) as much as they are only loyal to the freebies obtained. This is clearly seen in the case of outrage being shown when any of these are reduced, or the threat to reduce them and the haste/threat to switch to another airline.

Yeah, it's kinda like my barber. I really liked my barber, but when he went from $15 to $20 for my haircut, I started going somewhere else. This isn't a fictitious story- it's just happened in the last few weeks.
If I can get the same product (haircut/exit row seat) for the same price ($15/free) across town (2 miles further/Continental Airlines), then why not switch?
Yeah, loyalty is great, but money talks.
Continental lets Gold and Plat elites book exits rows at time of reservation, and NO ONE ever pays a fee to sit anywhere in coach.

It would be one thing if they offered a DISCOUNT to reserve a middle seat. But they don't. They charge you to sit where you'd actually want! Which only serves to FURTHER DEVALUE their coach product.

Unfortunately, Continental and American will probably follow next week.


User currently offlineJetstar From United States of America, joined May 2003, 1662 posts, RR: 10
Reply 7, posted (6 years 1 month 3 weeks 2 days 21 hours ago) and read 10976 times:
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Quoting AirNZ (Reply 5):
Maybe so, but it can't be ignored that these flyers you describe are not so much loyal to Delta (or any other airline) as much as they are only loyal to the freebies obtained. This is clearly seen in the case of outrage being shown when any of these are reduced, or the threat to reduce them and the haste/threat to switch to another airline. In my book, 'loyal flyers' would see their airline trying to make ends meet/profit especially in these difficult economic times.

I disagree with you whole heartily on this, these perks are rewards for flying on Delta, they are not freebies, they are rewards for customer loyalty. I fly just over about 25,000 miles a year, enough that Delta rewards me with their elite status, a thanks for doing business with them.

Because I am loyal to Delta, I expect a certain amount of freebies as you call them in return, such as priority check in and boarding, upgrades, emergency exit row seats etc. I will even fly Delta and change planes even if another airline flies to my destination non stop to keep up my mileage, in my case that means more business for Delta.

If I were not able to get these rewards from Delta, then I would just fly any airline and spread my business around.

In any business, customer rewards are a way for saying thanks for doing business with us.

Quoting Jkj777 (Reply 1):
WOW, I cannot believe that this is happening.........I just checked the Delta website and have not seen anything on the seat map or general info about this. As a gold medallion, I would be pissed if I had to wait for an exit row seat...........If this is true, it is really going to ruffle a lot of peoples feathers.

I filed a complaint with Delta, to do this go on Delta’s web site, click on contact us and enter the information. Make sure you enter your Sky Miles number so they see that your are a medallion member.

Quoting COERJ145 (Reply 4):
Seat selection is FREE for medallion members.

Yes, but they cannot be booked at the time the reservation is made, you have to wait until 24 hours before the flight and be sitting in front of a computer.

As I said, Delta just took away a major perk from their medallion members


User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 8, posted (6 years 1 month 3 weeks 2 days 21 hours ago) and read 10896 times:



Quoting Jetstar (Reply 7):
Yes, but they cannot be booked at the time the reservation is made, you have to wait until 24 hours before the flight and be sitting in front of a computer.

As I said, Delta just took away a major perk from their medallion members

Whole-heartedly disagree with you (as a current Gold who is 2 weeks away from making Platinum).

Medallion members don't get charged for these seats. Period. Meaning you (and I) will get to choose these seats at 24 hours out. There will still be preferred seats to choose from - there will still be seats set aside for the Medallions on all flights (that open up at check-in to anyone).

In fact, I'm pretty excited about Coach Choice and think it's great. There are several times when I book a flight within 3 days of departure. When that happens, a lot of times the only seats that are available are middles - even in the Preferred seats, there are middles at best. There have been times where I couldn't even select a seat. With Coach Choice, I can choose my seats at OLCI and have an actual seat assignment (and a pretty decent one too, not some random middle that opened up), instead of getting the dreaded Seat Request Card.

This is more or less the exact same program that NW has done for over a year now. Many of the NW elites over on FT hated the idea at first, but have warmed up to it. It's something that I'm a fan of and real glad to see Delta implementing it.


User currently offlineIkramerica From United States of America, joined May 2005, 21582 posts, RR: 59
Reply 9, posted (6 years 1 month 3 weeks 2 days 20 hours ago) and read 10770 times:



Quoting Jetstar (Thread starter):
Right now it is on only selected flights, but I was told it will be made system wide shortly.

I noticed it on my flight tomorrow. When i went to check in, I just checked my seat, which was an exit row (booked as medallion). I noticed that for a couple of other seats, there were $ signs on the seats. Had not seen that before.

Quoting Jetstar (Reply 7):
Yes, but they cannot be booked at the time the reservation is made, you have to wait until 24 hours before the flight and be sitting in front of a computer.

I have exit row seats reserved at time of reservation for my trip tomorrow. But this may have been before the new fee?



Of all the things to worry about... the Wookie has no pants.
User currently offlineWPIAeroGuy From United States of America, joined Aug 2007, 240 posts, RR: 0
Reply 10, posted (6 years 1 month 3 weeks 2 days 19 hours ago) and read 10671 times:

Hmm. Whether its advantageous for elites or not, it still casts a bad shadow on Delta. First of all, they're charging you extra and expecting you to help in an emergency? Granted its a 1 in a million chance you're actually going to have to help, but I've always considered the few more inches of legroom a reward for volunteering to help. Second, with the way fares are priced, its just going to confuse and piss off customers more when they can't have the seat they want.

I'mnot a medallion, but at 6'4" I like the exit row. Now unless I shell out more money it looks like I'm not gonna get it. I've been fairly loyal to Delta for a while, but Southwest looks better and better every time I fly.



-WPIAeroGuy
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 11, posted (6 years 1 month 3 weeks 2 days 19 hours ago) and read 10570 times:

The part of all this I'm not getting is: why only offer these 24 hours in advance? If "Choice Seats" was a way of offering the premium seats that Medallion/SkyTeam Elites have access to now, and getting a little more revenue out of any left that the elites haven't taken at the 24-hour mark, I'd understand that. But the FAQ says the "Choice Seats" inventory is separate from the "Preferred Seats" Medallion/Elite inventory, so what's the point of limiting sale to 24 hours in advance of the flight? JetBlue doesn't do that for their "Even More Room" seats, you can buy those at time of purchase.

I guess, as DeltAirlines mentions above, there is the advantage of giving last minute ticket buyers a way to buy themselves out of a middle seat, but unless you're buying an on-line special, you're probably in fare class Y or B and eligible for the same "Preferred Seats" at the Medallion/SkyTeam Elites. Unless all the "Preferred Seats" are getting snapped up by Elites buying well in advance, in which case the answer would seem to be just increase the inventory of "Preferred Seats", and/or hold back some of the "Preferred Seats" until 2 or 3 days before the flight, otherwise you'd have situations at some hubs where the majority of the passengers seem to have elite status where you could never really have enough inventory.

Actually, at the risk of giving them ideas that would be really, really evil for non-elites, it would seem to me the way to maximize revenue and loyalty incentives would be to have this sort of system:

* Elites and Y/B fare classes get to choose any seat they want at time of purchase (reward loyalty),
* Non-Elites can purchase "Choice Seats" (pretty much any other window or aisle) at time of purchase, with the sweetener that families could buy a window and aisle and lock up the middle seat between them for free (maximum revenue from those who haven't already proven loyalty), and
* Everyone else has to wait until OLCI or until they get to the airport to get seat assignments


User currently offlineMicstatic From United States of America, joined Jul 2001, 787 posts, RR: 1
Reply 12, posted (6 years 1 month 3 weeks 2 days 19 hours ago) and read 10554 times:



Quoting Jetstar (Reply 7):
Yes, but they cannot be booked at the time the reservation is made, you have to wait until 24 hours before the flight and be sitting in front of a computer.

As I said, Delta just took away a major perk from their medallion members

If this is the case, it's pretty crappy. I too am a Delta Medallion. Moves like this make AirTran a more viable alternative for my travel. Not trying to over-react, but it's worth saying.



S340,DH8,AT7,CR2/7,E135/45/170/190,319,320,717,732,733,734,735,737,738,744,752,762,763,764,772,M80,M90
User currently offlineMicstatic From United States of America, joined Jul 2001, 787 posts, RR: 1
Reply 13, posted (6 years 1 month 3 weeks 2 days 18 hours ago) and read 10530 times:



Quoting DeltAirlines (Reply 8):
In fact, I'm pretty excited about Coach Choice and think it's great. There are several times when I book a flight within 3 days of departure. When that happens, a lot of times the only seats that are available are middles - even in the Preferred seats, there are middles at best. There have been times where I couldn't even select a seat.

Also I'll add that I don't think it's fair for a advanced planning frequent flyer to have to wait just so a last minute frequent flyer has a choice. Either one isn't better than the other, but somebody with the ability to plan shouldn't get cut benefits.



S340,DH8,AT7,CR2/7,E135/45/170/190,319,320,717,732,733,734,735,737,738,744,752,762,763,764,772,M80,M90
User currently offlineJetstar From United States of America, joined May 2003, 1662 posts, RR: 10
Reply 14, posted (6 years 1 month 3 weeks 2 days 18 hours ago) and read 10463 times:
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Quoting WPIAeroGuy (Reply 10):
I'mnot a medallion, but at 6'4" I like the exit row. Now unless I shell out more money it looks like I'm not gonna get it. I've been fairly loyal to Delta for a while, but Southwest looks better and better every time I fly.

I am 6’3” and one of the reasons I maintain medallion status is to be able to book the emergency exit row seats at time of booking. I have even adjusted my schedule to take a flight that has available exit rows.

I changed over to Delta from American, where I have lifetime Gold because I didn’t like the direction AA was going with their downsizing, especially AA almost dropping out of the New York to Florida, except Miami market.

Even when AA ended More Room Throughout Coach, they didn’t put all the seats back in and their coach seats had enough leg room for me.

On Delta, for me their coach seats are really tight on legroom and at least I am comfortable in an emergency exit seat. But now I have to wait until 24 hours before flight time and be by a computer to get an emergency row seat, which at times might not be possible when I am on the road.

Again, I feel this is a major perk that Delta has taken away from their medallion members. AA might not be looking that bad anymore.

Quoting DeltAirlines (Reply 8):
There will still be preferred seats to choose from - there will still be seats set aside for the Medallions on all flights (that open up at check-in to anyone).

Their preferred seats are nothing special, not like United economy plus with the extra legroom. Other than the location of these preferred seats, in the front of the coach cabin they are just as tight in legroom as the rest of the seats in the coach cabin.


User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1521 posts, RR: 0
Reply 15, posted (6 years 1 month 3 weeks 2 days 18 hours ago) and read 10324 times:

Northwest has been doing this for how long?

Welcome to the new Delta.

 Wink



Long Live Memphis!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 16, posted (6 years 1 month 3 weeks 2 days 17 hours ago) and read 10270 times:



Quoting SNCntry32 (Reply 15):
Northwest has been doing this for how long?

Welcome to the new Delta.

Exactly. This is NW's program, except a bit expanded to allow Y/B fares to book these seats (I don't think that's the case on NW, but I'm not sure and hopefully a NW person will chime in and verify/correct me). The NW elites were against it at first too but have warmed up to it.

Quoting Micstatic (Reply 13):
Also I'll add that I don't think it's fair for a advanced planning frequent flyer to have to wait just so a last minute frequent flyer has a choice. Either one isn't better than the other, but somebody with the ability to plan shouldn't get cut benefits.

When that FFer is spending $1000+ on the ticket for a walk-up over a FFer paying $150 for the same ticket, I tend to think the company will want to care about taking care of the elite paying a good bit of money for that flight.


User currently offlineSoxfan From United States of America, joined Mar 2008, 870 posts, RR: 0
Reply 17, posted (6 years 1 month 3 weeks 2 days 17 hours ago) and read 10256 times:

I'm curious about the timing of this because the price of fuel has dropped significantly. However, as the market still appears to be volatile and with fuel prices fluctuating, could this be something of a safeguard measure for revenue in the event that fuel prices skyrocket again?


Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 1 month 3 weeks 2 days 16 hours ago) and read 9861 times:

This is why i deleted my skymiles account and now only fly WN. Why pay more for something you can get on WN for free, add a smile to boot...alas if WN only flew international...  cloudnine , its sad delta has decided to rid itself of its former tradition of good service.

User currently offlineB4REAL From United States of America, joined Aug 2003, 2661 posts, RR: 5
Reply 19, posted (6 years 1 month 3 weeks 2 days 16 hours ago) and read 9835 times:

I've got a trip coming up with my wife and 2 year old daughter. I think I'll put the two year old a few rows behind me in the middle insted of 3 in a row for a fee on a 757 or 738!


B4REAL, spelled like it sounds
User currently offlineIliriBDL From Germany, joined May 2007, 1205 posts, RR: 14
Reply 20, posted (6 years 1 month 3 weeks 2 days 16 hours ago) and read 9835 times:

At US we have started this last week. It's a pain in the butt explaining to some customers that they have to pay if the want a seat in the front of the plane. (well not bulkhead but you get what I mean)


delta.com
User currently offlineAWACSooner From United States of America, joined Jan 2008, 1978 posts, RR: 1
Reply 21, posted (6 years 1 month 3 weeks 2 days 16 hours ago) and read 9690 times:

Dammit...just when I had faith that Delta wouldn't go the path of US, they start down that road!!!

User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 22, posted (6 years 1 month 3 weeks 2 days 16 hours ago) and read 9669 times:

Man DL you just had to go do something like this. You where doing so well in service. People are getting hit with enough hiden fees. They don't need more. With the amount of the airline ticket say at $450.00 plus $50.00 to check the first bag ($25.00 each way) and now say $10.00 for an exit row seat. And if you want something to eat on that long flight it is going to cost ya $7.00. For a total of $517.00. For that price you might as well look at Business class fares or first class fares. Because on NWA "P" class you can get all of that for the same price or lower is some cases.

Why not just up the ticket price to $520.00 and call it even and then divey out the funds to the correct departments. Stop this nickeling and Diming my clients to death. You (the airlines) are what is killing your capacity with all these fees. It's not the oil like you want us all to believe in.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 23, posted (6 years 1 month 3 weeks 2 days 15 hours ago) and read 9551 times:



Quoting DTWAGENT (Reply 22):
Why not just up the ticket price to $520.00 and call it even and then divey out the funds to the correct departments.

On the other hand, I love it. I don't check bags (even as an elite that's exempt from that charge). I could live without the exit row seat and just choose a regular seat. I have only purchased one thing from the on-board EATS program, and that was Pringles. Even when I'm in First Class, I'll often eat on the ground. Essentially, I pay for the seat across the country. I could care less about the extras such as checked baggage, food for sale, etc. Much better deal for me (and I'm looking at it from the view of a regular flyer).


User currently offlineIliriBDL From Germany, joined May 2007, 1205 posts, RR: 14
Reply 24, posted (6 years 1 month 3 weeks 2 days 15 hours ago) and read 9542 times:

^ I thought DL only charges for the second bag. ($50)


delta.com
25 Michman : If you are an advanced planner, there will generally be plenty of preferred seating available at time of booking. The Coach Choice seats comprise a f
26 Socalfive : Well that'll do it for me and DL then.
27 Odysseus9001 : I hated this intensely on NW and I will hate it on Delta. Period. I'm a medallion flyer, so it doesn't effect me as much, but I hate it. I generally
28 NorthstarBoy : It makes sense, what we're seeing is a result of the ongoing integration process between DL and NW. NW has been doing it successfully for ages and the
29 Hypersonic : Another penny pinching bean counting exercise!!! They'll be charging 'extra' for the window seats next, - i.e. just for the 'view'! Reminds me of a TV
30 Baw716 : This is a program that Northwest has had in place for quite some time. They hold out a number of coach seats on or near the exit rows and charge betw
31 Luv2cattlecall : Awhile ago when I had status with Delta...they actually send me a few emails explaining that I got some miles credited because I was booked in the mi
32 SNCntry32 : I cant wait until the new Northwest, I mean, erm, Delta starts to charge for snacks in choach. Nothing for free. Stock up on your biscoff cookies!!
33 AirNZ : Whilst I understand your apparent frustration I can't fully agree with some of the reasoning though. Firstly, your comparison with a restaurant is so
34 Brilondon : I agree. In these harsh economic times that we are going through, I won't say who is to blame, airlines need to try to stay profitable. This is just
35 Av8rDAL : US is currently the red-headed stepchild here. It wouldn't surprise me to see the NEW new Delta follow in this direction. Water for $2? Come on. As l
36 CatIII : It's this mentality, though, that will ultimately cause them to lose market share and make their operation ripe for the picking from a competitor tha
37 Access-Air : I totally agree with you, but for some reason the airlines have backed themselves into a corner thinking that they need to put a price tag on things
38 Soon7x7 : Picture this...Typical trunk carrier CEO meeting...Thirty foot long teak or mahogany conference table pleasantly appointed with gourmet coffee, and ot
39 Access-Air : Ya know, looking at another thread here perhaps if the airlines still had Air Freight divisions like they used to that operated dedicated freight rout
40 Sq2ams : Absolutely and for those who complain about it, it's their own fault. I have said it before. I dropped Delta in 2001 and will never come back, even t
41 DL767captain : This was very strange to me, on tuesday i was flying back from CHS-SAN and right at check in i was able to get bulk head seats for no charge. But late
42 Soon7x7 : Same here...been Southwest for a long time...sometimes you have to eat crow and fly the biggies..just how it is...but ambitions to further my frequen
43 Flashmeister : Quote from the FAQ on the Delta Choice Seats page (italic emphasis added): What if Coach Choice Seats are the only seats available at time of check-in
44 YULWinterSkies : So true. Why only CO and AA not US, US and NW, by the way? True, at least from a sarcastic point of view...
45 SkyguyB727 : Well put, DeltAirlines. That's exactly the point of the same program at my airline. We received many complaints from pax booking high fare tickets (Y
46 ConvairNut : I can't see how charging an extra fee for 6 to 12 seats is going to make a worthwhile difference to their bottom line; what are they thinking?!
47 Jetstar : To me its not the fact that Delta wants to charge for these seats, if they can raise some revenue, the more power to them if some people are willing
48 BRJ : I am flying out of Atlanta tomorrow morning and checked in online this morning. I was able to secure an exit row seat on a 757 for $5.00. Looked like
49 DAL763ER : I've just paid $15 for a closer to the front seat on JFK-BUD for tomorrow. It's not that expensive. Say you have a close connecting flight and you wan
50 AirNZ : Actually no, it's because they've pandered to and baby-sat the so-called 'business traveler'.....who, at the end of the day, is loyal to nothing but
51 AirNZ : Sorry, but I don't quite get your reasoning here. So some flyers could be in 'important' meetings but you're forgetting that it's 'important' only to
52 Cubsrule : One key difference between the DL and NW programs, at least as far as I can tell, is that NW still has a lot of seats available to Elites and Y/B purc
53 Jetstar : It is the airlines problem, keep the customer happy and they will keep coming back. It has been said that the discount leisure traveler only accounts
54 Intermodal64 : This is a lot like "economy plus" on United. Roomier seats go to their most frequent customers and to those who pay full fare. If you're not an elite
55 C767P : Looking at seats I have reserved for a flight in January I am left very confused. On a 767 15A and B are choice seats, but 15G is not?! On a 757 36A a
56 Sq2ams : Nicely put Jetstar, thanks. Some folks here do not seem to understand anyone's reasoning and it becomes more obvious at each writing that some folks
57 FlyDeltaJets : In a few weeks time the two programs will be exact. Its also still in a "rollout" phase so there is no offical standard "publicly" to it yet.
58 Cubsrule : Are they going to the NW program or the (current) DL program?
59 FlyDeltaJets : The NW program is the Delta program but tweeks need to be worked out. Its supposed to be official today 11-3-08.
60 Cubsrule : So they're rolling out the NW program systemwide?
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