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BA Having Issues With Baggage Again  
User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Posted (5 years 8 months 3 weeks 5 days 2 hours ago) and read 5955 times:

Friends if mine are out in Australia at the moment and they flew out with a QF codeshare operated by BA. They got to SYD and their bags were lost. Thery reported it and got a file reference then kept on chasing them with baggage services QF. In the meantime I also called for them because they are off travelling. I got Baggage services in LHR and they said that they are having a total nightmare with BA in T5. BA baggage services never lift their phones and loose telex messages that T3 send them.

Also when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

Just wondering is BA getting that bad?

43 replies: All unread, showing first 25:
 
User currently offlineHeeBeeGB From Finland, joined Sep 2007, 424 posts, RR: 0
Reply 1, posted (5 years 8 months 3 weeks 5 days 2 hours ago) and read 5917 times:

Someone's bag lost on LHR-SYD and a comment from one member of staff, all sounds pretty concrete to me that BA are having major issues with baggage, how will they cope? Will they survive this latest trauma to shock the airline?

I give the airline 3 months if they are lucky.

Your friends should have flown a different carrier to BA on their SYD flight, one that never loses any baggage.


User currently offlineAntonovman From United Kingdom, joined Mar 2001, 720 posts, RR: 1
Reply 2, posted (5 years 8 months 3 weeks 5 days 2 hours ago) and read 5909 times:



Quoting OA260 (Thread starter):
Also when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

One bag on a B747 is a drop in the ocean. There will be no costs involved


User currently offlineBAW217 From United Kingdom, joined Jun 2007, 124 posts, RR: 0
Reply 3, posted (5 years 8 months 3 weeks 5 days 2 hours ago) and read 5881 times:



Quoting OA260 (Thread starter):
Friends if mine are out in Australia at the moment and they flew out with a QF codeshare operated by BA. They got to SYD and their bags were lost. Thery reported it and got a file reference then kept on chasing them with baggage services QF. In the meantime I also called for them because they are off travelling. I got Baggage services in LHR and they said that they are having a total nightmare with BA in T5. BA baggage services never lift their phones and loose telex messages that T3 send them.

Also when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

Just wondering is BA getting that bad?

All SYD flights depart from T4, so it has nothing to do with T5 or T3!

T5's baggage stats are better than serveral other intl airlines at thier home airport, so I would guess the old rusty T4 baggage system is at fault here, which is BAA's problem!

Cheers


User currently offlineGoldorak From France, joined Sep 2006, 1829 posts, RR: 4
Reply 4, posted (5 years 8 months 3 weeks 5 days 2 hours ago) and read 5881 times:

A colleague flew CDG-LHR-IAD on BA 2 weeks go and they managed to lost his 2 bags in LHR, despite a 1hr connection time within T5. BA seems to really have a very poor record in terms of baggage performance.

User currently offlineVV701 From United Kingdom, joined Aug 2005, 7383 posts, RR: 17
Reply 5, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5863 times:



Quoting OA260 (Thread starter):
Also when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

This is incorrect. QF did not pay. The cost was jointly carried by BA and QF.

BA and QF operate all flights between Europe and Australia under what is known as the Joint Services Agreement (JSA). Under this agreement all the costs, all the revenue and therefore all the profits on all Europe-Australia-Europe flights operated by BA and QF are jointly shared (50:50) between the two airlines. Note that this includes, for example, the QF FRA-SYD flight that therefore carries the BA code share BA7306. So if a specific bag travels on a QF flight from any European airport to any Australian airport BA pays half of any costs relating to carrying that bag and gains half of any revenues relating to the carrying of that bag.

One must therefore assume that the bag in question in this instance travelled by QF for operational reasons such as the QF flight concerned was the first flight available operated by either BA or QF. But note that this is my own assumption unlike the incorrect assertion that allk the costs of carrying that bag were paid by QF.


User currently offlineTheginge From United Kingdom, joined Oct 2006, 1131 posts, RR: 0
Reply 6, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5848 times:



Quoting OA260 (Thread starter):
I got Baggage services in LHR and they said that they are having a total nightmare with BA in T5.

If they were on a Qantas codeshare then chances are they flew throught T4, so nothing to do with T5 unless they were connecting through! And a bag lost here and there is hardly systematic of a baggage system being in chaos. T5 is working more or less as it should now!


User currently offlineBritPilot777 From United Kingdom, joined Apr 2004, 1075 posts, RR: 2
Reply 7, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5848 times:



Quoting Goldorak (Reply 4):
BA seems to really have a very poor record in terms of baggage performance.

Your friend loses their bag, out of 70,000 passengers who travel through T5 daily, and you BA have a poor baggage performance? If you read the stats then you'll realise BA's baggage performance has never been better, and has been getting better day by day.

And as stated, that flight would have departed T4, which does have a very old baggage system, run by BAA!

BritPilot777



Forever Flight
User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 8, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5793 times:

It was not just one bag it was 3 and on the same flight there were 85 bags lost and the guy said they have been bombarded with phone calls about the same flight. The information that I posted came DIRECT from the mouth of the guy at QF baggage services and not mine. So maybe he just does not like BA but there must be something to it .

User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 9, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5773 times:



Quoting BAW217 (Reply 3):
All SYD flights depart from T4, so it has nothing to do with T5 or T3!

MAN-LHR-SYD so I believe the bags would have gone from T5 to the connecting flight.


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7383 posts, RR: 17
Reply 10, posted (5 years 8 months 3 weeks 5 days 1 hour ago) and read 5724 times:



Quoting OA260 (Reply 8):
It was not just one bag it was 3 and on the same flight there were 85 bags lost and the guy said they have been bombarded with phone calls about the same flight.

From all you have said it sounds as if the "lost" bags were never actually lost but simply did not make the transfer in time onto the SYD flight after arriving at LHR. So they were then put on the next flight to SYD which happened to be on QF metal.

Although the bags would have transitted T5 on a MAN-LHR-SYD routing, your QF man clearly does not know what he is talking about if he really told you that BA were not responding to telexes or answering phone calls from T3. The bags would have gone no where near T3 and currently QF have nothing to do with T3. So why would T3 get involved?


User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 11, posted (5 years 8 months 3 weeks 5 days ago) and read 5711 times:



Quoting VV701 (Reply 10):
So they were then put on the next flight to SYD which happened to be on QF metal.

Well they still have not got their bags so dont know where they are.

Quoting VV701 (Reply 10):
So why would T3 get involved?

God knows , I dont have any confidence in any of them to be honest.


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7383 posts, RR: 17
Reply 12, posted (5 years 8 months 3 weeks 5 days ago) and read 5619 times:



Quoting OA260 (Reply 11):
Well they still have not got their bags so dont know where they are.

Sorry. I obviously misunderstood you. When you said

Quoting OA260 (Thread starter):
when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

I took you to mean that the bags had already been put on a QF flight and not that someone had told you or your friends that instead of putting them on a BA flight they would put them on a QF flight when they found the bags.


User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Reply 13, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 5552 times:



Quoting Goldorak (Reply 4):
A colleague flew CDG-LHR-IAD on BA 2 weeks go and they managed to lost his 2 bags in LHR, despite a 1hr connection time within T5. BA seems to really have a very poor record in terms of baggage performance.

This doesn't really constitute a 'lost' bag. It is a bag that missed its connection and was shipped later. This usually happens when old barcodes (even those tiny ones that are sometimes stuck on the side) are left attached to baggage.

The T5 baggage system is fully automated. It is constantly scanning and tracking a bags progress through the system. However, if it happens to scan an unknown barcode (such as an old barcode sticker) the system automatically seperates that bag from the automated system onto a separate belt for manual checking/handling. This obviously takes longer and the bag often misses its flight but is sent on the next available one.

This is why the majority of the bags at T5 miss their connecting flights.


User currently offlineTonystan From Ireland, joined Jan 2006, 1414 posts, RR: 2
Reply 14, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 5466 times:



Quoting OA260 (Reply 8):
It was not just one bag it was 3 and on the same flight there were 85 bags lost and the guy said they have been bombarded with phone calls about the same flight.

85 baggage files made under this one flight. Well as a former baggage tracing person I can immediately assume that the majority of the lost bags possibly came from the same flight or series of flights delayed into LHR that day as a result of whatever problems that plague LHR all the time.

Can you provide us with more details regarding their journey from MAN down to LHR?

Quoting OA260 (Reply 11):
Quoting VV701 (Reply 10):
So they were then put on the next flight to SYD which happened to be on QF metal.

Well they still have not got their bags so dont know where they are.

It would now appear from your posts that the bag was placed on QF metal to SYD meaning that now it is Qantas who have lost the luggage and not BA! BA simply delayed the luggage! LOL!



My views are my own and do not reflect any other person or organisation.
User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 15, posted (5 years 8 months 3 weeks 4 days 21 hours ago) and read 5389 times:



Quoting BritPilot777 (Reply 7):
And as stated, that flight would have departed T4, which does have a very old baggage system, run by BAA!

Hello mate!

Just a small point - the T4 baggage system is actually run by Babcock Airports, and previously by Alstec. BAA must hate it so much, even they contract it out!  Big grin


User currently offlineGoldorak From France, joined Sep 2006, 1829 posts, RR: 4
Reply 16, posted (5 years 8 months 3 weeks 4 days 20 hours ago) and read 5281 times:



Quoting BritPilot777 (Reply 7):
Your friend loses their bag, out of 70,000 passengers who travel through T5 daily, and you BA have a poor baggage performance? If you read the stats then you'll realise BA's baggage performance has never been better, and has been getting better day by day.

And as stated, that flight would have departed T4, which does have a very old baggage system, run by BAA!

Dear BritPilot777
keep cool, I'm not criticizing BA or its employees. Every airline has baggage issues. However I know several persons who flew BA through LHR these last 2 months and they all had baggage issues on arrival. It's maybe a coincidence of course but a sign of poor perfomance at this moment. I'm sure they will improve this rapidly.
Cheers
Goldorak


User currently offlineShamrock321 From Ireland, joined May 2008, 1594 posts, RR: 1
Reply 17, posted (5 years 8 months 3 weeks 4 days 19 hours ago) and read 5252 times:

BA's baggage performance may have improved hugely since T5 opened but its still nothing to write home about!

85 bags from one flight is quite alot for a scheduled flight, I've dealt with worse but thats quite bad.

OA if you want to pass on the reference number to me Im on work at 0700 tommorow Ill have a look for you?


User currently offlineOa260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 18, posted (5 years 8 months 3 weeks 4 days 18 hours ago) and read 5173 times:



Quoting Shamrock321 (Reply 19):
OA if you want to pass on the reference number to me Im on work at 0700 tommorow Ill have a look for you?

Thanks a mill I have sent you a PM.


User currently offlineAntonovman From United Kingdom, joined Mar 2001, 720 posts, RR: 1
Reply 19, posted (5 years 8 months 3 weeks 4 days 18 hours ago) and read 5126 times:



Quoting Shamrock321 (Reply 19):
85 bags from one flight is quite alot for a scheduled flight, I've dealt with worse but thats quite bad.

85 bags missing sounds like a late connecting flight in to LHR to me
Do QF have any code share/linking fltights into LHR apart from BA ones ?


User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 871 posts, RR: 5
Reply 20, posted (5 years 8 months 3 weeks 4 days 15 hours ago) and read 4862 times:



Quoting Goldorak (Reply 4):
A colleague flew CDG-LHR-IAD on BA 2 weeks go and they managed to lost his 2 bags in LHR, despite a 1hr connection time within T5. BA seems to really have a very poor record in terms of baggage performance.

By the same standard that you make this claim, I could clearly point to some passengers today who came in on a flight that arrived 10mins late, with an originally shceduled 60 min transit. At the gate 15mins prior to STD the bags were still in the transfer system and the loading team were getting ready to put the last bins on....a check a couple minutes later and all but 1 bag had made it to the aircraft and on the flight.

That sounds like pretty good baggage performance, one that was a surprise to those of us involved, given the late arrival and the shortened connection time.

BA's baggage performance has dramatically improved and the number of shortshipped bags is now much lower than even some of our competitors. However, there is and will continue to be an issue with transferring bags to T4, especially if it is a tight connection as those bags have to be driven over to T4 as there is no linked baggage system between T5 and T4.

You state that you've been told that 85 bags didn't make the flight, which in itself suggests that there is more to the story and that there might have been some sort of disruption with the flight(s) into LHR which meant that the bags never stood a realistic chance of making the connection.


User currently offlineASalo From Finland, joined Aug 2004, 35 posts, RR: 0
Reply 21, posted (5 years 8 months 3 weeks 4 days 14 hours ago) and read 4661 times:



Quoting OA260 (Thread starter):
Also when BA do find the bag then they instead of putting on a BA flight and having extra weight they send it on a QF flight so QF pay.

You don't really need to think about costs when forwarding bags by air. All IATA carriers are obliged to carry expedite bags from other IATA carriers without revenue. Often however the systems used for forwarding bags "suck" so much, that luggage is unintentionally NOT sent on the first available flight. For example KLM uses a machine for forwarding left behind bags at AMS, which seemingly can only see KLM flights. Even though the cost would be the same, bags sent from AMS to HEL are always sent on KLM flights even though 2 other carriers operate the route. Once the machine even tried to forward a bag on an MD-11 maintenance ferry flight...

 laughing 


User currently offlineEDICHC From , joined Dec 1969, posts, RR:
Reply 22, posted (5 years 8 months 3 weeks 4 days 12 hours ago) and read 4485 times:



Quoting BAStew (Reply 14):
This doesn't really constitute a 'lost' bag. It is a bag that missed its connection and was shipped later. This usually happens when old barcodes (even those tiny ones that are sometimes stuck on the side) are left attached to baggage.

It is lost as far as the owner is concerned, and they are the customer that pays your salary.


User currently offlineB747forever From Sweden, joined May 2007, 17051 posts, RR: 10
Reply 23, posted (5 years 8 months 3 weeks 4 days 11 hours ago) and read 4320 times:



Quoting ASalo (Reply 21):
All IATA carriers are obliged to carry expedite bags from other IATA carriers without revenue.

That is interesting. But it seems that no one use that. Carriers tries to ferry the bag on their own flights.



Work Hard, Fly Right
User currently offlineANstar From United Kingdom, joined Nov 2003, 5160 posts, RR: 6
Reply 24, posted (5 years 8 months 3 weeks 4 days 10 hours ago) and read 4297 times:



Quoting VV701 (Reply 5):
BA and QF operate all flights between Europe and Australia under what is known as the Joint Services Agreement (JSA). Under this agreement all the costs, all the revenue and therefore all the profits on all Europe-Australia-Europe flights operated by BA and QF are jointly shared (50:50

Is it really 50/50?

given QF operate more than double the capacity BA do on the kangaroo route it owuld seem unfair for QF to only get 50%?


25 Goldorak : I never said that. This was in reply #8 by OA260
26 Charliecossie : Yes, really. What's unfair about BA putting thousands of pax on Qantas flights every year? What's unfair about Qantas only paying 50% of the costs wh
27 Speedbird2155 : And just how does this come into anything that BAStew stated?? I haven't seen anyone on here question the value of customers. BAStew simply mentioned
28 Astockla : I'm amazed that no-one has picked up on this - do you honeslty think that an airline the size and importance of BA are going to go under in less than
29 Callumm92 : I think his whole post was a sarcastic one lol
30 FrmrCAPCADET : And God forbid that BA, when 85 bags don't make a connecting flight (I understand a single flight) notify passengers while in flight that there is a m
31 SpeedBirdA380 : Its only shared 50/50 between codshare flights. I dont think QF and BA codeshare all "Kangaroo route" flights.
32 Charliecossie : All flights between Europe and Oz are included in the JSA (even the FRA flight).
33 SpeedBirdA380 : Oh ok. Thanks for that.
34 AlanUK : What the hell? So friends of yours had a baggage problem on a LHR-SYD route with BA/QF and you name your post "BA Having Issues With Baggage Again"...
35 Oa260 : Suggest to re read the whole thread . QF baggage services stated that they are always having problems with BA . Why would they say that if it was not
36 LHR27C : Who knows, but having seen the latest statistics I can tell you that BA's baggage performance is now better than AF at CDG or KL at AMS in terms of d
37 Bongodog1964 : Simple it happens in all industries every day; its called pass the buck !! You ring to look for answers, the person at the other end says "I'd love t
38 BAStew : Perhaps if english was not the customers first language they would consider it lost? But as far as I am aware something 'lost' has disappeared and it
39 VV701 : At the risk of being repetitive: So whether a bag or a passenger or a pirce of cargo is carried between Europe and Australia on either a BA or a QF p
40 Sketty222 : Yeah, Im looking at one now. Havnt seen anything come through on it today though
41 EDICHC : But in the instance described the customer is receiving conflicting accounts of the whereabouts of his/her baggage so from thier perspective it is lo
42 OA260 : You are indeed correct. They got their bags yesterday and were told a few interesting things by QF about what happened to them also.
43 DLPMMM : From my perspective, it sounds like a QF problem. Here's why. I have flown BA probably 15 times, with 10 of those in the last year, and never had the
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